Stone Mountain, GA

Responded to a no-heat call on a dual-furnace attic installation, with separate Carrier and Payne gas furnaces serving the upstairs and downstairs zones. Removed the louvered access panel and front cabinet panel on the affected furnace to inspect the gas valve, burner assembly, wiring, and flue connections, and performed troubleshooting to diagnose the cause of the heating failure. Reinstalled all panels and secured the equipment after completing repairs.

Diagnosed a leak under the kitchen sink caused by loose slip-joint connections on the PVC drain assembly, which had separated at the trap arm and tailpiece. Reassembled the drain, inspecting and reseating the washers and slip-joint nuts, tightened the connections, and cleaned debris from the tee fitting. Verified the supply line and shutoff valve were intact and ran water through the fixture to confirm no leaks.

Performed gas line service at the meter assembly, inspecting the regulator, threaded pipe fittings, and union connection, and resealing the wall penetration where the gas pipe enters the masonry. Documented a heavily corroded metal conduit and cabling entering a floor opening with milky liquid pooling at the base, and noted the condition for further evaluation.

Attended a reported gas leak where the supply had been isolated at the meter by the network provider. Inspection identified a heavily corroded gas appliance flue and rusted iron pipework with a deteriorated elbow fitting at the appliance connection, along with scorching and soot staining on the external flue cowl indicating poor combustion product discharge. The faulty and corroded components were identified as the source of the leak and condemned, and the installation remains unsafe for reinstatement until the affected pipework and flue are replaced and a compliance test and gas tightness check are completed.

Capped off the abandoned dishwasher drain connection and installed a new 1-1/2" dishwasher tailpiece with a 7/8" barbed hose connection to the drain line. Verified secure fittings and proper alignment for the installed stainless steel dishwasher.

Inspected the kitchen faucet leak after the customer's unsuccessful cartridge replacement and evaluated the under-sink plumbing, including the supply shutoff, garbage disposal connections, drain hose, and P-trap assembly. Found no visible leaks, cracks, or corrosion at the disposal, hose clamp, or slip-nut couplings, indicating the leak originated at the faucet itself rather than the drain components.

Responded to outdoor hose spigot leak that persisted after homeowner's attempted self-repair. Upon inspection, found brass hose bib with visible water damage and dark staining on surrounding brick and mortar, indicating chronic moisture intrusion. Removed improperly installed fixture, cleaned mounting surface, applied proper sealant, and reinstalled hose bib with correct plumbing techniques to ensure watertight seal. Verified no active leaks during pressure test and confirmed proper valve operation.

Performed comprehensive crawlspace inspection to identify source of reported leak and verify integrity of all plumbing connections. Inspected horizontal PVC drainage lines secured with support straps along floor joists, examining all visible connection points and joints for signs of moisture intrusion or compromised seals. Documented condition of exposed plumbing infrastructure including corrugated flex tubing and associated components in confined utility access areas. Noted deteriorated insulation material showing evidence of compression, moisture exposure, and accumulated debris beneath drainage lines. All accessible pipe connections and fittings were visually examined for active leaks, water staining, or structural concerns. Photographic documentation captured for customer records showing current state of crawlspace plumbing system and surrounding conditions.

Completed water heater installation with proper venting and mounting system. Installed galvanized steel mounting bracket on wooden backing board secured to interior wall for equipment support. Set up dual PVC intake and exhaust venting system with proper terminations, including screened intake vent to prevent debris entry. All piping secured with metal band clamps at connection points and mounted on base plates with appropriate wall blocking for structural support. Venting system routed horizontally with proper pitch and vertical terminations meeting manufacturer specifications for condensing water heater applications.

Conducted site evaluation for conversion from indoor tank-style water heater to outdoor tankless unit. Assessed existing gas line configuration, venting requirements, and necessary plumbing modifications. Documented current installation including gas supply routing with black iron pipe, water supply connections, and drainage system. Prepared comprehensive materials list for complete installation including 3/4" black iron fittings, trac pipe gas connectors, PP fittings for water lines, 2" PVC components for condensate drainage, thermal expansion tank with mounting bracket, and recirculation system valve kit with hot water button activation. Provided detailed estimate for complete removal of existing tank water heater and installation of new outdoor tankless system with all required code-compliant components and safety devices.

Responded to sump pump alarm activation. Upon inspection, found pressure switch gauge reading in low-pressure range, indicating potential loss of prime or water supply issue. Verified discharge line integrity and confirmed proper pipe insulation installation with secure hose clamps to prevent freezing conditions. System pressure gauge displaying readings within operational parameters after assessment, with all mechanical components and mounting hardware properly secured.

Conducted comprehensive estimate for HVAC system that has not received maintenance service in six years and evaluated non-functioning standalone dehumidifier. Assessed feasibility and provided recommendations for whole-home dehumidifier installation with coverage extending to basement level, inspecting existing electrical components including contactor assembly, capacitor, and wiring connections to determine compatibility and integration requirements.

Installed water supply line connection to refrigerator utilizing existing wall-mounted access panel with shut-off valve. Connected braided supply line from valve to refrigerator ice maker/water dispenser, ensuring proper fitting installation and leak-free operation.

Responded to basement toilet leak. Upon inspection, discovered leaking wax ring at toilet flange connection allowing water to seep through floor into crawlspace below. Removed toilet, replaced failed wax ring and closet bolts, reinstalled toilet with proper seal, and verified all connections were secure and leak-free. Inspected surrounding plumbing lines and sump pump system for additional issues, confirmed all other components functioning properly with no signs of water damage to floor joists or insulation.

Provided second opinion evaluation of existing HVAC system. Inspected outdoor condenser unit positioned on concrete pad against exterior brick wall, noting older model equipment with visible weathering and age-related wear on cabinet surfaces. Assessed unit's physical condition, mounting location, and clearance requirements for proper airflow. Examined electrical service panel, documenting circuit breaker configuration including multiple 15, 20, 30, and 35 amp breakers serving various building circuits. Photographed equipment and electrical components for documentation purposes. Reviewed system specifications and provided professional assessment to homeowner as requested alternative evaluation.

Responded to reported leak on pipe below shower. Upon inspection, accessed the area beneath the bathroom fixture through an attic access panel. Examined the water supply system and pressure regulation equipment. Verified water heater pressure gauge reading at approximately 60-80 PSI, which is within normal operating parameters. Inspected all visible plumbing connections, fittings, and pipe sections in the crawl space area for signs of active leakage or moisture damage. Documented existing conditions with photographs for service records. Monitored the system for leaks and confirmed no active water discharge at time of inspection. Provided recommendations for ongoing monitoring of the area.

Diagnosed and cleared a clogged laundry drain line in cast iron plumbing using hydro-jetting equipment operated at approximately 100 PSI. Successfully restored proper drainage function and verified system operation after service completion.

Responded to service call for plumbing repair where customer had purchased a SharkBite valve box to replace an old refrigerator water supply. Upon inspection, found existing Watermite box installation with copper pipe fittings and yellow-handled shutoff valve that required removal. Completed installation of customer-supplied SharkBite valve box, ensuring proper connections to existing plumbing and verifying operation before completion.

Completed installation of two bathroom faucets and customer-provided toilet as specified in approved quote. Performed necessary PVC repair work and confirmed proper connection of supply lines to fixtures. All plumbing components were properly installed with secure water line connections.

Arrived at property to inspect PVC drain system. Homeowner stated that PVC has been damaged during freezing temperatures. Scope of work is to replace two sections of PVC drain. Included in scope of work will be to use insulation to help prevent freeze breaks in future. Also inspected lavatory faucet that is dripping. Please refer to attached estimate for options on repairing or replacing faucet. Psi to property is 55.

Arrived at residence to investigate high water bill. In my investigation did not find anything inside the house, but was able to find a wet patch of ground outside where the main water was coming into the house. After digging a little bit found that water was coming from line underneath slab. Instead of locating a link, homeowner requested a price to just re-pipe the bottom section of the house. Creating a quote to present to the homeowner. Creating a quote to present to the homeowner. Thank you for choosing True plumbing for all your plumbing needs!

1/7/26 Customer called to have Roman bathtub faucet replaced. TP arrived and found that the faucet supplied by customer is meant for a sink. Advised to return faucet and purchase a Roman bathtub faucet.

1/5/26 Follow up on reinstalling customer one piece powered bidet. Customer supplied replacement hose for toilet. TP arrived and reset toilet. Tested by flushing several times and NO Leaks. Caulked base of toilet and advised customer to let dry for 24hrs.

Customer has an active leak on water service line. The cover on top of the water meter is broken off, tried using flash light to turn the meter on to read the numbers, but the numbers are not appearing. Recommended contacting the county to fix the meter. Provided options on repairs.

Arrived at property for leak in crawlspace. Water is currently off at city meter upon arrival. Inspected crawlspace and main service line entering property. Proceed to turn water on at meter to confirm where leak is. Leak is on current 3/4” pressure regulator valve (PRV). Scope of work is to replace current PRV and section of copper piping in crawlspace. Installed new PRV and new whole home shut off valve on main service line entering property. New shut off valve has been installed before new regulator. Upon installation water has been restored to property and is at full pressure. Meter has been checked after service and a pressure check has been preform on residence. Static pressure is 50psi and system is working properly. On behalf of True Plumbing we wish you a happy holiday season!