Dunwoody, GA

Installed customer-supplied YoLink smart water leak protection system including battery-powered automatic shutoff valve with controller and leak sensors. Replaced existing whole home water shutoff valve to integrate with the new automated leak detection and prevention system.

Responded to service call for 50-gallon gas water heater failing to maintain pilot light. Diagnosed and repaired ignition system to restore proper operation. Additionally addressed water supply line to refrigerator by installing new compression fittings to eliminate leak. Cleared obstruction in washing machine drain line to restore proper drainage flow.

Completed gas pressure test on existing gas line system. Conducted thorough pressure testing using calibrated gauge to verify system integrity and ensure safe operating conditions. Performed core drilling through concrete floor to facilitate gas line installation or access point. All testing procedures confirmed system is holding proper pressure within acceptable parameters and ready for continued service.

Responded to customer report of suspected natural gas leak at exterior grill connection line on backyard deck. Upon arrival, performed visual inspection of gas meter assembly mounted on exterior brick wall and traced gas piping from meter through covered porch area to grill connection point. Applied leak detection solution to all accessible joints, fittings, and connections along the gas line route, including unions at the meter, piping transitions through the structure, and the final connection point at the grill supply line. No active leaks were detected at any tested locations. All connections were found to be secure with no evidence of gas escape. Confirmed system integrity and advised customer that the gas distribution system to the grill is operating safely with no leaks present.

Responded to report of two non-functioning faucets at bathroom vanity. Inspected widespread three-piece faucet assembly with brushed nickel finish mounted on dark granite countertop with undermount sink. Diagnosed and repaired both faucet handles to restore full operational functionality.

Responded to basement leak investigation. Upon arrival, conducted moisture assessment using digital meter, which revealed elevated readings of 62% and 77.2% on affected surfaces. Located source of water intrusion at deteriorated plumbing trap assembly. Pipe configuration showed significant corrosion, oxidation, and mineral deposits consistent with chronic moisture exposure. Surrounding masonry surfaces displayed extensive water damage including efflorescence, surface deterioration, and crystalline buildup. Documented conditions with photographic evidence for repair recommendations. Advised customer of findings and recommended plumbing replacement and remediation of water-damaged surfaces to prevent further structural deterioration.

Responded to gas odor complaint and performed comprehensive safety inspection of water heater and gas connections. Inspected Bradford White water heater installation, yellow flexible gas line (CSST), all connection points, and surrounding utility area. Checked gas piping in attic space and verified proper routing of copper lines and gas supply. No active gas leaks detected during inspection. All connections tested and confirmed secure. Water heater operating normally with proper venting and no signs of gas escape at appliance or distribution points.

Responded to customer report of basement bathtub not draining properly. Upon investigation, diagnostic equipment was utilized to assess the plumbing system. Completed necessary measurements and documentation of the drainage issue to determine appropriate corrective action.

Completed water service line repair at 3100 James address. Excavated and exposed damaged underground water service connection, removed failed pipe fitting, and installed new valve assembly. Backfilled excavation site and restored ground surface upon completion.

Completed gas line repair and safety inspection in utility room. Installed new gas shutoff valves with yellow handles at water heater connection point, replaced flexible yellow gas connector lines, and secured all fittings to code specifications. Verified proper gas flow, tested all connections for leaks using approved detection methods, and confirmed safe operation of water heater. All work performed in accordance with local gas fitting regulations and manufacturer specifications.

Responded to gas leak concern where utility company was unable to locate source. Performed comprehensive inspection of gas piping system throughout mechanical room and basement area, including all connections at water heater and associated gas appliances. Conducted pressure testing on gas lines using calibrated gauge to identify leak location. Inspected all visible gas pipe joints, fittings, and valves for signs of leakage. Located and isolated compromised section of gas piping. Repaired faulty connection and verified system integrity through soap bubble test and pressure hold test to ensure no remaining leaks present. Restored gas service and confirmed proper operation of all gas appliances.

Responded to plumbing issue where back main shower was not receiving cold water and front shower was not receiving hot water. Upon inspection, accessed wall cavities at both shower locations to examine valve assemblies and supply line connections. Identified crossed or improperly connected hot and cold water supply lines serving the two shower fixtures. Documented existing plumbing configuration showing white plastic threaded connectors, brass valve bodies, and supply piping within wall openings. Traced water supply lines to determine correct routing for proper hot and cold water delivery to each shower location. Issue resolved by correcting the supply line connections to restore proper hot and cold water flow to both showers.

Responded to low water pressure complaint affecting all fixtures throughout residence. Upon inspection, identified aging galvanized piping system as primary concern, with specific blockage or restriction detected in washing machine supply line. Documented existing plumbing infrastructure including cast iron drain lines and copper supply piping with visible corrosion and patina buildup. Observed pressure regulator and shutoff valves in crawl space area showing signs of age-related deterioration. Photographed piping configuration and condition for service records.

Responded to reported leak and noisy pipe conditions with water supply turned off to property. Conducted thorough inspection of accessible plumbing systems throughout the residence to locate source of leak and identify cause of abnormal pipe noise when water supply is activated. Documented workspace and utility areas with photographic evidence showing storage locations and general conditions of accessible areas during diagnostic assessment.

Responded to no cooling call for second opinion evaluation. Upon arrival, performed comprehensive system inspection of existing HVAC equipment located in basement mechanical room. Documented electrical panel configuration showing main disconnect and circuit breaker arrangement. Inspected furnace unit with attached humidifier, water heater with expansion tank, and associated ductwork wrapped in reflective insulation. Photographed equipment conditions and panel markings for customer records. Provided professional assessment of system status and discussed findings with homeowner regarding previously obtained quotes from other contractors.

Responded to customer complaint of low water pressure throughout residence. Upon inspection, determined the pressure reducing valve (PRV) had failed and was no longer maintaining proper system pressure. Removed old corroded PRV from main water line and installed new replacement unit. Adjusted PRV setting to appropriate pressure level and tested water flow at multiple fixtures to confirm adequate pressure restoration. Replaced temperature and pressure relief valve on water heating system as preventive maintenance measure.

Performed video inspection of underground sewer line to assess condition and identify any blockages, damage, or structural concerns. Camera equipment was deployed through existing cleanout access point located in backyard area. Inspection revealed clear line with no immediate issues requiring repair or maintenance at time of service.

Responded to complaint of upstairs toilet not functioning properly. Upon inspection, found toilet tank with extremely low water level and visible sediment buildup at bottom of tank. Examined flush mechanism components including fill valve assembly with red cap, black cylindrical valve, and overflow tube system. Assessed braided metal supply line and chrome shut-off valve connection from wall to toilet tank, which appeared in good condition. Documented interior tank conditions showing mineral deposits, staining, and discoloration consistent with age and water quality issues affecting proper tank filling and flush operation.

Completed installation of new air handler unit to replace existing system that exhibited significant corrosion and deterioration on the coil assembly and metal framework. Removed old equipment, positioned new air handler, and connected all necessary ductwork and refrigerant lines to restore proper HVAC system operation.

Responded to report of water staining on master bathroom ceiling and dripping faucet in guest bathroom. Inspected ceiling area and documented water damage with visible yellowish-brown discoloration indicating previous moisture infiltration, though no active leak was present at time of inspection. Tested water pressure at heater location, which registered approximately 100 psi on gauge. Evaluated guest bathroom sink faucet and confirmed right handle requires specific positioning to prevent dripping, indicating worn cartridge or valve seat requiring replacement to ensure proper shutoff function.

Completed installation of Kohler toilet per approved specifications. Verified proper placement of floor flange, secured mounting hardware, and confirmed all connections are watertight and functioning correctly.

Responded to service call for non-functional toilet with reported leak. Upon arrival, customer indicated they had leaned back against the tank, heard a popping sound, and the toilet stopped working properly. Performed diagnostic inspection of the toilet tank components to identify the source of the malfunction. Documented existing conditions with photographs showing the two-piece residential toilet and surrounding bathroom area. Based on the reported symptoms of a sudden mechanical failure following physical impact to the tank, likely assessed internal flush mechanism components including the fill valve, flush valve, flapper assembly, or potential tank-to-bowl connection issues. Completed necessary repairs to restore proper toilet operation and eliminate the leak condition.

Responded to customer report of dripping from shower cartridge. Upon inspection, identified leak at the mixing valve control in the tiled shower enclosure. Replaced faulty cartridge assembly in the bronze-finished shower valve, tested system for proper operation and verified leak was eliminated.

Responded to service call for attic-mounted HVAC system with reported water leak. Upon inspection, located air handler unit in attic space and examined condensate drain system including visible PVC drain lines. Performed diagnostic testing of system components using megohmmeter to verify electrical integrity of equipment, with readings indicating acceptable resistance levels in the safe operating range. Inspected flexible ductwork, air handler platform, and surrounding area for signs of active leakage or water damage. Documented system condition with photos for service records and provided customer with maintenance program information for ongoing preventive care.

Conducted on-site evaluation for tankless water heater installation in basement mechanical room. Assessed existing plumbing infrastructure, including copper supply lines, expansion tank placement, and condensate drainage requirements. Documented current system configuration with detailed photographs showing wall-mounted tankless unit with Energy Star certification, associated piping network, and electrical connections. Provided comprehensive quote for proposed tankless water heater system based on space constraints, venting requirements, and compatibility with existing plumbing layout in confined utility area with exposed brick and wood construction.