Decatur, GA

Responded to service call for water heater slow leak. Inspection revealed damaged insulation in crawlspace with visible moisture damage on surrounding brick wall. Identified corroded supply pipe as source of leak and repaired affected section.

Completed installation of a new tub spout and increased water pressure for the existing rainfall showerhead system in customer's bathroom. Verified proper water flow and functionality of both fixtures after installation, ensuring optimal shower performance.

Diagnosed and repaired a leaking drain pipe at customer's bar installation. Upon inspection, found improper sealing at pipe connection points in the P-trap assembly. Disassembled affected plumbing components, cleaned connection surfaces, and reassembled with proper sealing techniques to ensure watertight connections.

Installed new water heater system including properly connected PVC supply lines with copper fittings and a thermal expansion tank. Completed all necessary plumbing connections with appropriate shutoff valves and ensured the cold water line was properly marked for identification.

Conducted inspection of kitchen ceiling leak. Identified corroded drain fixtures in bathroom fixture above kitchen as source of leak. Observed significant deterioration, mineral buildup, and rusting around drain openings that were allowing water to seep through to ceiling below.

Inspected leaking toilet and identified high water pressure (100-110 PSI) as the cause of the leak, as shown by gauge readings. Adjusted pressure regulator to recommended levels and verified proper toilet operation with no further leakage.

Discovered water leak originating from corroded copper pipe fitting in crawl space beneath kitchen. Inspection revealed significant moisture damage to wooden joists supporting the appliance area. Replaced damaged section of copper pipe and fitting, ensuring proper connection and pressure testing to confirm leak resolution.

Inspected garbage disposal unit that was leaking from the base. Discovered worn seal causing water seepage during operation. Replaced disposal unit and seal assembly, ensuring proper connection to existing plumbing. Also completed scheduled first maintenance check on tankless water heater, confirming proper installation and optimal operation parameters.

Conducted free estimate for reported water shutoff due to possible pipe burst. Inspection of plumbing fixtures revealed a properly installed sink assembly with functional P-trap, drain pipe, and supply lines. No evidence of leaks, bursts, or damage was observed in the newly installed or well-maintained plumbing components.

Installed customer-supplied garbage disposal (burgundy/maroon model) under sink and corrected existing plumbing configuration. Completed proper connections to drain system using white PVC piping with appropriate joints and elbows, ensuring secure attachment to sink baskets above. Verified electrical connections and performed operational test confirming proper drainage and disposal function.

Completed sewer scope inspection as requested after customer cleared rocks from line. Camera inspection revealed significant pipe deterioration with extensive rust and corrosion throughout the system. Observed standing water and debris approximately 12 feet into the line, with visible metal fragments partially submerged, indicating potential structural compromise requiring professional attention.

Performed sewer scope inspection to investigate reported blockage. Located cleanout access and identified blockage approximately 70 feet into the sewer line. Documented current water heater condition in mechanical room. Recommended hydro-jetting service to clear remaining blockage and potential follow-up inspection to determine if repairs are needed after clearing.

Diagnosed water heater control system reporting high temperature readings and shutoff issues. Accessed system diagnostics display which showed normal combustion health status and proper tank protection via powered anode. System lifetime statistics (36,553 heating cycles, 3,837.1 run hours) indicate unit is functioning within expected parameters despite customer-reported temperature concerns.

Diagnosed and repaired leak at the garbage disposal and dishwasher connection point. Inspected the water supply valve assembly and drain connections. Tightened loose fittings on the braided supply line and verified proper operation of both appliances with no further leakage.

Completed installation of plumbing system with insulated piping, multiple brass valves, and copper pipe connections in utility area. Installed proper insulation on central black vertical pipe and ensured all connections were secure with appropriate fittings. System was tested and verified operational with no leaks detected.

Completed sewer scope inspection via basement cleanout access (contractor box code 1944). Located and documented sewer line path with utility markings. Observed PVC piping with connection point showing signs of bluish-green corrosion at clamp area. Photos taken of exterior markings and interior pipe condition for documentation purposes.

Completed sewer and water line replacement as specified in approved quote. Excavated trench and installed new white PVC piping sections along the length of the excavation. Worker properly positioned and connected plumbing components in accordance with installation requirements.

Diagnosed customer's shower temperature issue by inspecting plumbing connections. Found and replaced compromised brass valve fitting at PVC junction that was restricting hot water flow. Verified proper operation and pressure readings after installation, confirming shower now reaches appropriate temperature.

Completed estimate for electric water heater replacement in basement utility area. Inspection revealed aging unit with visible plumbing connections requiring attention. Noted deteriorated flooring near installation area and identified rusted pipe connections that would need addressing during replacement work.

Performed sewer scope inspection of residential property utilizing cleanout access point. Camera inspection revealed significant corrosion and sediment buildup along interior pipe walls. Observed accumulation of debris settled at pipe bottom, indicating potential restricted flow capacity. Photos documented both cleanout location and interior pipe condition.

Inspected leaking water main shut off valve. Accessed plumbing system through wall opening, revealing copper pipes with visible corrosion and a brass pressure regulator valve with green tag. Identified shut off valve with red handle as source of leak when operated.

Inspected shower drain system in pebble-tile bathroom floor due to reported drainage issues. Documented condition of square metal drain plate showing significant wear and discoloration. After service, confirmed proper drain function with water flowing freely through the brass/copper drain assembly.

Arrived at residence to investigate leaking hot water heater. Upon investigation found that the tank on the left 50 gallon gas hot water heater has failed. Providing homeowner with quotes to replace both hot water heaters as they are 22 years of age. Homeowner also stated that house is having pressure issues. The homes Pressure reducing Valve has failed. Providing several different quotes to fixing these issues. Thank you for choosing True plumbing for all your plumbing needs!

Customer was having issues getting hot water to kitchen sink again, technician removed comfort tee and found internal check valve had failed causing issues with cold water backfeeding into hot line, assumed a defective part and replaced under warranty. Double checked setting on tankless unit as well. WARRANTY WORK/DEFECTIVE PART.

Customer needs rain water diversion - quoted more powerful sump pump replacement, and recommended calling waterproofing company before pulling trigger.