24/7 Emergency & Residential Plumber in Decatur, GA with No Trip Charge
When a pipe bursts in your crawl space or your main sewer line backs up, you shouldn't wait hours for a technician stuck across Atlanta traffic. With our headquarters just minutes away off I-285 and Clairmont Road, True Plumbing, Heating & Cooling keeps fully stocked service trucks staged daily across Oakhurst, Winnona Park, Medlock Park, North Decatur, Glenwood Estates, and Avondale Estates.
Since 2014, our family-owned team has delivered transparent, upfront flat-rate pricing and lasting craftsmanship to Decatur homeowners with zero trip charges.
Need Service Today?
Don't let plumbing issues disrupt your life any longer. See what your neighbors are saying about our service below!
Message us online or call 404-585-8990 to get the professional plumbing service your Decatur home deserves.
Customers say: Overall, the sentiment is overwhelmingly positive, reflecting a high level of satisfaction and trust in the company's service. Customers consistently praise the technicians' professionalism, punctuality, and friendly, personable manner, often noting that they arrived on time, respected the home, and left the work area clean. A recurring theme is clear, patient communication: technicians are described as explaining the problem, outlining options, and answering questions thoroughly, often with helpful demonstrations or visuals. Many reviewers emphasize the honesty and transparency of the service, appreciating the absence of pressure or unnecessary upselling and the sense that the technicians genuinely aim to solve the problem rather than inflate the bill. Quality, efficient workmanship, quick responsiveness to emergencies, and fair, competitive pricing are also widely mentioned, along with the convenience of repairs being completed in a single visit. The strong sense of relief, gratitude, and confidence expressed throughout, along with frequent mentions of repeat business and enthusiastic recommendations, points to a loyal customer base that views the company as a dependable, trustworthy go-to provider for plumbing and HVAC needs. True Plumbing, Heating & Cooling has completed 20 jobs in Decatur, GA between September 2026 and November 2026. The 15 customer reviews shown here average 5.0 out of 5. The most recent job was on November 12, 2026. True Plumbing, Heating & Cooling has completed 211 jobs in Decatur, GA in the last 12 months. The first job there was in July 2025. Thank you, Mike! Hunter will be delighted to hear your kind words. We're so glad he could take great care of you, and we're here anytime you need us! Thank you so much for the five star review, Mike! Cleanliness, punctuality, workmanship, service, and honesty are all part of our Worry-Free Guarantee. It is wonderful to hear that Inacio modeled our values so thoroughly for you! Please call us back anytime, we are always here for you. This is great to hear! Thank you for taking the time to share your experience. Buying a home is a big deal and we definitely want to be your partner in helping you make a great decision plumbing-wise. Good luck and please call us anytime you need us! Thanks for taking the time to share a review about your experience with Gabriel! We’re glad he kept you well informed and provided you with multiple solutions. We’re at your service anytime! This is wonderful to hear! Thank you so much for the five star review. We will pass your feedback on to Hunter and hope you will give us a call again if you need us!Recent Jobs and Reviews in Decatur, GA
Decatur, GA at a glance
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Job Locations and Reviews


Replaced the water filter cartridge on the whole-house filtration system and verified proper operation after installation. Confirmed system pressure at approximately 60 psi on the inlet pressure gauge, and inspected the copper supply piping, isolation valves, and fittings to ensure leak-free connections.


Performed follow-up inspection on the wall-mounted tankless water heater for reported knocking. Verified the condition of the water supply and hot water piping, isolation valves, expansion tank, inline water filter housing, and gas supply connection, finding no visible leaks, corrosion, or loose fittings. Confirmed secure pipe support and insulation to minimize noise from pipe movement and flow-related vibration.


Performed a pre-winter inspection of the upstairs heat pump system and the crawl space gas furnace and replaced the air filters. Inspected the Lennox air handler, noting dust accumulation on the blower wheel and cabinet insulation, aged foil-faced insulation, and brown staining on the blower housing. Checked electrical connections, control board wiring, and the contactor, confirmed the wire-nut splices and ground connection were secure, and verified the condensate PVC line was in place.


Responded to a reported leak at the pipe connection to the filtration system and found moisture and mineral buildup at the corroded copper pipe fittings, along with a cracked pressure gauge on the filtration unit. Cleaned and inspected the threaded connections and plastic manifold fittings, resealed the leaking joints, and replaced the damaged pressure gauge. Verified the connections were dry and the system held pressure without further leakage.


Completed a four-day plumbing project covering sewer, drain, and water service work. Excavated alongside the foundation and installed new white PVC drain piping with a cleanout fitting and couplings, then backfilled the trench. Installed new copper water service piping in the crawl space with a brass pressure-reducing valve and a ball shutoff valve, with all connections clean and free of leaks.


Responded to a leaking hose bibb and inspected the supply piping and shutoff valve in the crawl space serving the exterior fixture. Isolated the water supply at the galvanized supply line to stop the leak and assessed the surrounding piping, ductwork, and drain components for related damage.


Inspected the reported under-sink leak and traced the drain line in the basement, including the previously replaced section where the cast iron drain connects to PVC via a rubber coupling with metal clamps. Photographed the drain connection, adjacent cast iron branch, and surrounding mechanical area to document system condition; the existing cast iron shows age-related corrosion and the transition coupling was documented for evaluation of any relation to the prior drain replacement.


Inspected the kitchen sink and dishwasher drain connections to address the reported backup into the dishwasher when the sink is in use. Examined the dishwasher drain hose and its junction at the disposal/drain inlet, along with the P-trap and associated drain piping, and cleared the drain line to restore proper flow. Verified the connections were secure and the sink and dishwasher drain without restriction.

Performed a sewer scope inspection with the cleanout location unknown, locating an access point through the bathroom fixture area where the toilet was identified as the likely point of entry. The toilet and surrounding area showed no visible damage, rust, or other anomalies at the access location.

Inspected the Moen shower valve and transfer valve assembly through the exposed wall opening to locate the source of the leak affecting the ceiling below. Identified and repaired the leaking connection at the valve and diverter, restored water supply, and pressure tested the system to confirm no leaks remained.


Performed a camera inspection of the main sewer line and identified a break in the pipe at approximately 103 feet, with root intrusion and debris wedged into the separation. The corrosion-scaled pipe walls, sediment buildup, and flaking material observed at approximately 76 feet indicate widespread deterioration, so repair or replacement of the affected section is recommended.


Performed comprehensive inspection of existing gas line system in attic space following customer's conversion from gas to electric stove. Documented current condition of yellow flexible gas line (CSST), copper piping, and associated connections and fittings throughout the utility area. All gas lines, junction points, and brass connectors were visually examined for proper installation, signs of wear, oxidation, and compliance with safety standards in the confined attic space where plumbing, gas infrastructure, and HVAC equipment converge.


# Follow-Up Service Completed
Responded to follow-up service call regarding a twisted condensate drain line. Upon inspection in the attic space, located the affected condensate line running alongside the air handler unit and refrigerant lines. Identified the twisted section of the drain line that was restricting proper drainage flow. Corrected the condensate line routing to ensure proper pitch and eliminate the twist, allowing unrestricted water flow from the HVAC system. Verified the condensate drain line now has appropriate slope for gravity drainage and confirmed no kinks or obstructions remain in the line. Inspected exterior condensate drain termination point at the building exterior to ensure proper discharge. System tested and condensate drainage functioning as designed.


Installed new sewage ejection pump system in basement sump basin, including complete pump unit with float switch assembly, PVC discharge piping with check valve and shut-off valve, and electrical connections. Removed old pump, tested new system for proper operation and verified all connections sealed and functioning correctly.

Responded to report of toilet leaking from base in basement. Upon arrival, inspected the area and determined the issue was related to the sump pump system rather than the toilet itself. Documented existing sump pump installation with circular pit, discharge piping, and electrical components showing signs of moisture accumulation and mineral deposits, indicating potential drainage concerns in the basement area.


Completed cast iron and sewer line replacement on hillside residential property. Excavated trench through sloped terrain and driveway area, removed deteriorated cast iron piping, and installed new white PVC sewer line running from structure through hillside following natural grade. Managed excavation around existing wooden retaining wall, removed and disposed of broken concrete and demolition debris. Backfilled trench with soil upon completion of installation.


Installed customer-supplied garbage disposal unit beneath kitchen sink, completing all mounting and plumbing connections to existing drain system. Verified electrical connections and ensured proper operation, with contingency plan to install alternative unit if electrical compatibility issues arise with customer's selected model.


Replaced existing chrome faucet on wall-mounted Advance Tabco stainless steel handwashing sink with customer-supplied fixture. Disconnected water supply lines, removed old faucet assembly from backsplash mounting, installed new faucet with proper sealing, reconnected supply lines, and tested for proper operation and leak-free connections.


Responded to laundry room leak complaint and conducted thorough inspection of plumbing system. Identified severely corroded metal pipe assembly with T-junction configuration showing extensive rust, surface degradation, and deterioration at threaded connection points. Performed video inspection of associated drain line, revealing buildup of sediment deposits and deteriorated pipe interior conditions at approximately 31 feet 9 inches into the system. Documented all findings with photographic evidence showing compromised pipe integrity and accumulated debris within drainage system requiring attention.


Assessed carriage house plumbing for garbage disposal installation at bar sink and evaluated water heater replacement options. Current unit is approximately 5-gallon capacity. Inspected existing under-sink plumbing configuration and cabinet space constraints. Reviewed pressure regulator system mounted on exterior with Prolite gauge showing proper PSI readings. Provided customer with comparative analysis of traditional tank versus tankless water heater systems suitable for carriage house application.
Hunter was great! Very professional and super knowledgeable! Really appreciated his help!
We have been using true plumbing for a few years now. True Plumbing were very responsive in setting up service for my issue. Max called 30 minutes ahead of arrival, and was able to quickly assess the issue and provide the cost estimate. Work was completed in reasonable time for the complexity, and Max and Seth were both respectful of me and my home. I highly recommend True Plumbing.
Inacio was prompt, professional, and he listened to my concerns and delivered results. Highly recommend!
He was great
Gabriel was very polite, efficient and quick.
Max, did a thorough search
Around the house to find out the water damage in the basement.
I did appreciate a lot.
Then he started working for the real purpose which was to replace the septic ejector pump.
Thank you for the service.
Gabriel’s work is solid and reliable. I trust True Plumbing to do a great job and to quickly correct any service issues.
Extremely knowledgeable and professional.
excellent service
Slab Leak
Called with arrival time, explained procedure in detail upon arrival.
Very knowledgeable and professional.
Communicated during the process and cleaned up the site before leaving.
Emiliano was great! He was very thorough in explaining his findings and process of the sewer line inspection for a prospective house to buy. He offered several options to address fixing the issues. Emiliano arrived promptly, was very respectful of property and very friendly. Great experience and I’d definitely recommend Emiliano and True Plumbing!
Gabriel was great very informative! He gave us 4 possible solutions that”ll fix our plumbing issue!
Have had Hunter on two separate site jobs and on both he performed his job above and beyond expectations. Would recommend to others looking for a reliable and professional plumber.
Warning Signs You Need a Decatur Plumber Immediately
Minor plumbing symptoms in older DeKalb County homes often point to larger underground or behind-the-wall failures. Call us right away if you notice:
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Gurgling toilets or tub backups when running the washing machine or kitchen sink.
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Sudden drops in water pressure or rust-colored water from aging galvanized supply lines.
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Banging pipes (water hammer) or a constantly dripping water heater relief valve caused by high municipal water pressure.
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Unexplained soggy patches in your front yard or musty crawl-space odors after dry weather.
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Rotten egg or sulfur smells near gas water heaters, furnaces, or kitchen ranges.
Decatur Housing Era & Hidden Plumbing Failure Guide
Plumbing in Decatur varies dramatically depending on when your home was built. A 1920s Craftsman in Oakhurst faces completely different pipe failures than a 1950s brick ranch in Medlock Park or a modern townhome near Decatur Square.
Oakhurst, Winnona Park & MAK Historic District
Typical Materials
Galvanized steel water lines, cast-iron stacks, vitrified clay sewer laterals
Common Failures
- Chronic low water pressure from internal rust scale
- Tree root intrusion at clay pipe hubs
True Plumbing Fix
Whole-home Type-L copper or PEX-A repiping; HD sewer camera scope & trenchless lining
Medlock Park, Clairmont & Belvedere Park
Typical Materials
Early copper or galvanized lines; Orangeburg (bituminized fiber) sewer pipes
Common Failures
- Collapsed or ovalized Orangeburg sewer lines
- Leaking rubber couplings at cast-iron-to-PVC transitions
True Plumbing Fix
Full lateral pipe bursting/replacement; exterior two-way cleanout installation
Downtown Decatur & Modern Infill
Typical Materials
CPVC, PEX, PVC, tankless water heaters
Common Failures
- Blown Pressure Reducing Valves (PRVs) causing fixture leaks
- Mineral-scaled tankless heating elements
True Plumbing Fix
Brass PRV calibration (55–65 PSI); annual tankless descaling flush & filter service
Sewer Line Repair & Hydro-Jetting in Decatur
Backed-up drains and root-damaged sewer mains are among the most common calls our Decatur technicians handle, especially when older properties lack an accessible exterior cleanout.
Whether we need to run a high-definition sewer camera through an indoor access point to locate a break under your yard or blast through years of grease and roots with commercial hydro-jetting, we diagnose the exact problem before recommending a repair.
Navigating City of Decatur vs. DeKalb County Permitting & Tree Ordinances
Sewer and water line excavations in Decatur require strict compliance with local municipal rules that catch out-of-area plumbers off guard:
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Two Permitting Jurisdictions: Homes inside City of Decatur city limits require trade permits and inspections through the City's Design, Environment & Construction Division on Talley Street, while properties in unincorporated Decatur are permitted through DeKalb County. We handle all required permitting and code compliance in-house.
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Protecting Decatur's Tree Canopy: The City of Decatur enforces strict Tree Protection Zone (TPZ) ordinances around mature street and front-yard hardwoods. Whenever possible, True Plumbing uses trenchless cured-in-place pipe (CIPP) lining and pipe bursting to rehabilitate root-damaged sewer laterals underneath mature oaks and magnolias—saving your landscaping and avoiding arborist holds or root-damage fines.
"Who Pays?" Sewer Backup Responsibility Breakdown
When sewage backs up into a basement or ground-floor shower, homeowners often lose valuable time figuring out whether to call the county or a private plumber:
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DeKalb County / Municipal Responsibility: Blockages, collapses, or overflows originating inside the public sewer main beneath the street.
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Homeowner Responsibility: Any root intrusion, offset joint, or pipe collapse inside the private sewer lateral running from your foundation wall all the way to the municipal main tap (including sections beneath sidewalks and tree lawns).
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How True Plumbing Protects You: Every main-line camera inspection includes timestamped video documentation. If our scope proves the blockage is inside the county main, you have hard video proof to submit immediately to DeKalb County Department of Watershed Management.
Decatur Water Heater Repair, Tankless Service & PRV Protection
From emergency leaks in confined utility closets to whole-home tankless upgrades, our licensed technicians service and install all gas, electric, and hybrid water heaters. We keep common igniters, thermocouples, expansion tanks, and valves stocked on our trucks so most repairs are completed in a single visit.
The 60-Second Decatur Homeowner Water Pressure Check
Because DeKalb County Watershed maintains elevated main pressures across Decatur's rolling hills, residential Pressure Reducing Valves (PRVs) frequently wear out after 7 to 10 years—allowing municipal pressure above 80–110 PSI to surge through your home's pipes. Check for these three signs of a failing PRV:
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Loud thuds or banging pipes behind walls when your washing machine or dishwasher shuts off.
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Water dripping from the Temperature & Pressure (T&P) relief pipe on the side of your water heater.
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Prematurely leaking toilet fill valves, shower cartridges, or braided under-sink supply lines.
During every Decatur plumbing visit, our technicians test your static water pressure at the exterior hose bibb with a calibrated gauge and verify your thermal expansion tank is up to code.
Complete Residential Plumbing Services for Decatur Homes
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Whole-Home Repiping & Cast-Iron Drain Transitions: Upgrading corroded galvanized supply lines to PEX-A or copper, and properly replacing failing basement/crawl-space transitions where 1950s cast-iron stacks meet modern PVC.
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Non-Invasive Slab & Wall Leak Detection: Pinpointing hidden leaks behind plaster, tile, or beneath concrete slabs without unnecessary demolition.
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Kitchen, Bathroom & Fixture Upgrades: Repairing and installing Moen, Delta, and Kohler shower valves, toilets, garbage disposals, frost-free exterior hose bibbs, and custom vanities.
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Basement Sump Pumps & Battery Backups: Protecting Decatur basements and crawl spaces from heavy Georgia thunderstorms with high-capacity primary and battery-backup sump systems.
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Licensed Gas Line Repair & Installation: Code-compliant black iron and CSST gas piping for tankless water heaters, ranges, outdoor grills, and generators.
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Whole-Home Water Filtration & Softeners: Custom carbon filtration and reverse osmosis systems to remove chlorine taste, sediment, and hard-water scale.
Upfront Pricing & Our 5-Point Worry-Free Guarantee
You will never get a surprise bill or high-pressure sales pitch from True Plumbing. Before we turn a wrench, your technician walks you through the diagnosis with photos or camera footage and provides a clear, flat-rate price for your approval. Every repair is backed by our 5-Point Worry-Free Guarantee:
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On-Time Arrival: We respect your schedule and communicate clearly before our truck pulls up.
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Home Protection: Shoe covers and drop cloths go down on every single visit.
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Transparent Pricing: Straightforward flat-rate quotes—never hourly guesswork or overtime fees.
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Master-Level Workmanship: Installed and tested to strict Georgia plumbing codes.
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Spotless Cleanup: We leave your utility closet, crawl space, or bathroom cleaner than we found it.

