Decatur, GA

Responded to leak complaint with water penetrating ceiling from bathroom above. Upon inspection, identified active leak on corroded copper supply line beneath bathroom fixture. Copper piping exhibited significant verdigris corrosion at joint connection with visible water droplets present. Documented existing conditions including compromised pipe integrity and moisture damage. Verified system pressure at 0 PSI on gauge, indicating supply isolation. Assessed drainage assembly including P-trap and PVC connections for additional concerns. Photographed corroded copper line, pressure gauge readings, and affected plumbing components for documentation purposes.

Responded to service call for clogged upstairs toilet and slow-draining main level toilet. Successfully cleared blockage in upstairs toilet and restored proper drainage to both fixtures. Verified water supply connections and shut-off valve operation during service. Both toilets tested and confirmed functioning properly upon completion.

Responded to service call for drainage issue with uncertain origin between interior drain line and exterior gutter system. Upon inspection, identified a floor drain with circular metal grate showing signs of age and potential flow restriction in what appears to be a bathroom or wet room area. Traced drainage path to exterior where downspout terminates at building foundation, discovering significant water pooling and moisture accumulation at the base indicating improper drainage or blockage in the exterior discharge system. Documented conditions of both interior drain fixture and exterior downspout outlet to determine source of clogging issue.

Completed new member enrollment inspection of three HVAC systems. Performed visual assessment of equipment, documented unit specifications and manufacturer information from data plates, and recorded contact information for future service coordination. All systems were photographed for service records, with equipment appearing operational and in satisfactory condition at time of inspection.

Responded to reported water pooling on side of property where county had already confirmed issue was on customer's side of service line. Upon arrival, observed significant water accumulation in yard with saturated soil and standing water in ground depression, indicating active leak in customer's water line. Performed pressure test on system which registered zero PSI, confirming complete loss of water pressure and verifying presence of underground leak between meter and structure. Documented conditions with photos showing extent of water damage and pressure gauge readings for customer records and potential repair planning.

# Leak Repair - Commercial Dishwasher Area Responded to service call for multiple leaks in commercial dishpit area. Upon arrival, conducted thorough inspection of plumbing system and identified two leak sources requiring immediate attention. **Primary Leak Location:** Inspected chrome-plated supply line assembly with associated valve connections. Found active leak at pipe joint connection near service valve with blue indicator cap. Leak was caused by deteriorated gasket and loose connection at fitting. Shut off water supply to affected area and disassembled connection. Replaced worn gasket, cleaned mating surfaces, and reassembled connection with proper torque specifications. Verified black foam insulation was intact and repositioned to prevent future moisture accumulation. **Secondary Leak Location:** Examined older cast iron valve assembly with copper pipe connections showing significant corrosion and surface deterioration. Identified leak originating from threaded port connection

Performed sewer scope inspection through accessible cleanout to assess condition of underground drainage system. Camera inspection revealed line extends approximately 7-10 feet from entry point. Encountered accumulated sediment and debris throughout visible sections of pipe. Documentation captured with timestamped inspection camera showing interior pipe conditions and depth measurements at multiple intervals for customer records and future reference.

Responded to follow-up call regarding banging noise occurring when shower is in use and drainage concerns. Inspected plumbing system and documented PEX water supply piping with compression fittings and T-junction assembly. Assessed pipe support and insulation condition to identify potential water hammer or loose pipe issues contributing to the reported noise.

Completed installation of tankless water heater system with proper venting configuration. Installed unit on interior wall with two white PVC intake and exhaust vent pipes extending vertically through exterior wall connection, secured all plumbing connections with metal hose clamps, and verified proper mounting and operational functionality of the energy-efficient water heating system.

Responded to toilet flange repair request in apartment unit. Upon inspection, found cracked toilet flange with visible water damage and staining on surrounding flooring. Removed existing toilet, replaced damaged flange with new PVC flange, and reinstalled toilet with new wax ring and hardware to ensure proper seal and prevent future leaks.

Completed cast iron plumbing rework in crawl space area beneath structure. Removed deteriorated cast iron piping and installed new PVC drainage system with proper venting. Capped all unused openings to prevent sewer gas infiltration and ensure code compliance. All connections were secured and tested for proper drainage flow.

Responded to fixture inspection request and examined shower valve assembly. Found brass shower valve trim piece removed from wall, exposing threaded cartridge mechanism and central stub-out between two control handles. Documented current condition of incomplete installation showing exposed brass valve connection point with missing escutcheon plate on white subway tile wall.

Completed cast iron pipe replacement in deteriorated section showing extensive cracking and structural compromise. Removed failed cast iron drain line with significant corrosion and material degradation around pipe penetration. Installed new piping system to restore proper drainage function and eliminate water damage risk from compromised plumbing infrastructure.

Completed follow-up installation of new chrome-plated escutcheon plate on shower control valve. The circular trim plate was properly mounted to the tiled wall, providing a finished appearance around the valve mechanism and ensuring proper coverage of the wall penetration.

Responded to no hot water complaint on Rinnai tankless water heater. Upon inspection, found unit powered on with controller displaying 130°F setpoint but not producing hot water at fixtures. Removed front panel and performed diagnostic inspection of internal components. Identified significant corrosion and oxidation on heat exchanger assembly, indicating potential scale buildup or component failure affecting heat transfer capability. Checked gas valve assemblies, blower motor operation, and electrical connections throughout the unit. Unit was not displaying error codes despite operational failure, suggesting possible sensor malfunction or communication issue between components and controller. Documented current conditions with photos showing corroded heat exchanger and control panel status for further evaluation and repair recommendations.

Responded to emergency leak call originating from bathtub area penetrating through ceiling. Upon arrival, assisted customer with locating and operating water shut-off valve to stop active leak. Inspected master bathroom toilet which exhibited continuous running condition after flush cycle, indicating internal flush valve failure. Documented existing conditions of shower valve assembly and tub spout installation for repair recommendations.

Performed sewer scope inspection of drainage system. Camera inspection revealed floor drain with significant deterioration, heavy black staining, and debris accumulation around drain opening indicating potential blockage or drainage issues. Documented conditions of accessible plumbing infrastructure including crawl space with exposed piping and electrical systems for maintenance records.

Responded to sewage leak in crawlspace and conducted thorough inspection of affected area. Upon arrival, accessed crawlspace and located corroded metal drain pipe with active leak contaminating the space. Documented existing conditions including severely deteriorated P-trap assembly with extensive rust and oxidation compromising pipe integrity. Photographed damaged plumbing components, contaminated soil beneath leak point, and surrounding structural elements for record purposes. Assessed crawlspace environment noting accumulated debris, dust-covered flooring, and exposed insulation materials in vicinity of leak. Identified compromised drainage system requiring replacement of corroded pipe section to resolve sewage discharge issue and prevent further contamination of crawlspace area.

Responded to reported leak from sink and stiff handle on secondary fixture. Upon inspection, identified source of leak at primary sink faucet assembly. Tightened supply line connections and tested both fixtures under full water pressure. Lubricated stiff handle mechanism on secondary sink to restore smooth operation. Verified all connections were secure with no active leaks and confirmed proper drainage on both fixtures.

Completed tankless water heater replacement with full plumbing integration. Removed existing unit and installed new wall-mounted tankless water heater with digital display and control panel. Configured complete piping system including copper supply lines, white PVC drainage, and multiple shut-off valves with isolation capabilities at key connection points. Installed brass fittings and pressure relief valves throughout the system for proper operation and safety compliance. Established electrical connections with dedicated outlet placement and proper cord management. Verified all connections for leaks, tested system operation, and confirmed proper water flow and temperature control functionality.

Performed high-pressure hydro jetting of sewer line to clear blockages and provide access for video camera inspection. Successfully cleared debris and buildup, allowing for complete scope evaluation of the sewer system condition.

Installed iSpring water filtration system and booster pump assembly with wall-mounted frame and pressure regulation components. Connected white PVC supply lines with brass compression fittings and pressure relief valve, secured all components to wall with mounting brackets, and verified proper system operation.

Responded to service call for tankless water heater displaying error code 12, indicating a flame failure issue. Upon arrival, confirmed unit had no prior service history with our company. Performed comprehensive tankless water heater flush procedure to address potential scale buildup and combustion problems. Inspected internal components including pump wiring connections, electrical junction points, and wire harnesses for proper installation and signs of wear. Documented existing component conditions showing minor operational residue and normal wear patterns on mounting brackets and connection points. Verified all electrical connections were secure and properly seated within housing assemblies. Unit operational following flush service; error code cleared after maintenance completion.

Responded to service call for non-functioning toilet with inoperative flush handle. Upon arrival, found water supply already shut off by customer. Inspected toilet tank components and tested water pressure at 80 PSI using calibrated pressure gauge. Examined American Standard toilet tank interior, identifying worn flush valve assembly and associated hardware requiring attention. Discussed customer-supplied water filtration system installation as additional requested service for future scheduling.

Responded to follow-up service call for reported toilet leak occurring after previous toilet removal and reinstallation during sewer scope procedure. Upon arrival, conducted thorough visual inspection of toilet installation, water supply connections, and surrounding floor area. Examined the flexible braided supply line connection from shut-off valve to tank inlet for proper seating and potential leakage points. Inspected wax ring seal and toilet base-to-floor connection for signs of water seepage. Verified all mounting bolts and hardware were properly secured following the previous reset. Documented conditions of white hexagonal tile flooring, beadboard wainscoting, and fixture connections with photographic evidence. No active leak observed during inspection visit.