Decatur, GA

Performed sewer scope inspection of drainage system. Camera inspection revealed floor drain with significant deterioration, heavy black staining, and debris accumulation around drain opening indicating potential blockage or drainage issues. Documented conditions of accessible plumbing infrastructure including crawl space with exposed piping and electrical systems for maintenance records.

Responded to sewage leak in crawlspace and conducted thorough inspection of affected area. Upon arrival, accessed crawlspace and located corroded metal drain pipe with active leak contaminating the space. Documented existing conditions including severely deteriorated P-trap assembly with extensive rust and oxidation compromising pipe integrity. Photographed damaged plumbing components, contaminated soil beneath leak point, and surrounding structural elements for record purposes. Assessed crawlspace environment noting accumulated debris, dust-covered flooring, and exposed insulation materials in vicinity of leak. Identified compromised drainage system requiring replacement of corroded pipe section to resolve sewage discharge issue and prevent further contamination of crawlspace area.

Responded to reported leak from sink and stiff handle on secondary fixture. Upon inspection, identified source of leak at primary sink faucet assembly. Tightened supply line connections and tested both fixtures under full water pressure. Lubricated stiff handle mechanism on secondary sink to restore smooth operation. Verified all connections were secure with no active leaks and confirmed proper drainage on both fixtures.

Completed tankless water heater replacement with full plumbing integration. Removed existing unit and installed new wall-mounted tankless water heater with digital display and control panel. Configured complete piping system including copper supply lines, white PVC drainage, and multiple shut-off valves with isolation capabilities at key connection points. Installed brass fittings and pressure relief valves throughout the system for proper operation and safety compliance. Established electrical connections with dedicated outlet placement and proper cord management. Verified all connections for leaks, tested system operation, and confirmed proper water flow and temperature control functionality.

Performed high-pressure hydro jetting of sewer line to clear blockages and provide access for video camera inspection. Successfully cleared debris and buildup, allowing for complete scope evaluation of the sewer system condition.

Installed iSpring water filtration system and booster pump assembly with wall-mounted frame and pressure regulation components. Connected white PVC supply lines with brass compression fittings and pressure relief valve, secured all components to wall with mounting brackets, and verified proper system operation.

Responded to service call for tankless water heater displaying error code 12, indicating a flame failure issue. Upon arrival, confirmed unit had no prior service history with our company. Performed comprehensive tankless water heater flush procedure to address potential scale buildup and combustion problems. Inspected internal components including pump wiring connections, electrical junction points, and wire harnesses for proper installation and signs of wear. Documented existing component conditions showing minor operational residue and normal wear patterns on mounting brackets and connection points. Verified all electrical connections were secure and properly seated within housing assemblies. Unit operational following flush service; error code cleared after maintenance completion.

Responded to service call for non-functioning toilet with inoperative flush handle. Upon arrival, found water supply already shut off by customer. Inspected toilet tank components and tested water pressure at 80 PSI using calibrated pressure gauge. Examined American Standard toilet tank interior, identifying worn flush valve assembly and associated hardware requiring attention. Discussed customer-supplied water filtration system installation as additional requested service for future scheduling.

Responded to follow-up service call for reported toilet leak occurring after previous toilet removal and reinstallation during sewer scope procedure. Upon arrival, conducted thorough visual inspection of toilet installation, water supply connections, and surrounding floor area. Examined the flexible braided supply line connection from shut-off valve to tank inlet for proper seating and potential leakage points. Inspected wax ring seal and toilet base-to-floor connection for signs of water seepage. Verified all mounting bolts and hardware were properly secured following the previous reset. Documented conditions of white hexagonal tile flooring, beadboard wainscoting, and fixture connections with photographic evidence. No active leak observed during inspection visit.

Responded to service call for detached garbage disposal unit. Upon arrival, found disposal had separated from sink mounting assembly. Reinstalled garbage disposal, securing mounting flange and ensuring proper connection to drain line. Verified disposal operation and checked for leaks. Also inspected water heater system pressure, confirming gauge readings within normal operating range.

Provided estimate for installation of iSpring WGB32B-KS three-stage whole house water filtration system. Assessed existing plumbing configuration, including water heater pressure gauge reading and main water line connections. Reviewed customer-purchased filtration unit specifications, which includes sediment reduction, chlorine/chloramine removal, and heavy metals filtration including lead and PFAS compounds.

Responded to customer complaint of gas or burning odor near water heater. Performed thorough inspection of water heater and surrounding plumbing components. Examined copper supply lines, brass fittings, and galvanized flue vent pipe for signs of gas leaks or combustion issues. Documented heavily corroded and deteriorated flue vent system with significant mineral buildup and corrosion on metal surfaces. Identified crusty white and yellowish deposits indicating potential exhaust condensation issues and compromised venting. Photographed installation showing aged galvanized flue pipe with visible weathering and HVAC components with substantial mineral accumulation. Recommended immediate evaluation of venting system due to corrosion severity and potential safety concerns related to improper exhaust ventilation.

Responded to emergency gas leak call at residential property. Upon arrival, conducted thorough inspection of gas system and identified leak location near HVAC equipment in utility closet. Marked gas line routing through walls and ceiling for reference and documentation. Assessed mechanical room configuration, noting gas piping connections to furnace unit. Photographed affected areas showing gas line pathways and HVAC equipment for service records. Customer also reported clogged floor drain requiring future attention. Initial gas leak assessment and documentation completed as first stop service call.

Assessed powder room bathroom for wall-mounted faucet and water line extension. Evaluated existing valve stems and rough-in plumbing behind vessel sink installation. Documented current configuration of three-piece wall-mounted faucet assembly with separate hot and cold controls mounted on walnut countertop vanity. Photographed existing conditions showing valve stem protrusion and wall penetrations to determine extension requirements for proper reach over vessel sink. Provided consultation on options for extending water supply lines and faucet positioning to accommodate the elevated sink profile.

Performed sewer scope inspection for pre-purchase property evaluation. Due to absence of exterior cleanout, accessed sewer line by removing toilet in main bathroom to complete camera inspection of drain system. Coordinated property access through listing agent to facilitate inspection.

Performed sewer scope inspection of main drain line via cleanout to investigate reported sulphur odor. Camera inspection revealed visible staining and discoloration along pipe walls with debris accumulation at bottom of line, confirming potential source of odor issue.

Responded to service call for leaking gas water heater. Upon inspection, identified active leak at gas supply connection point on Rheem residential water heater unit. Shut off gas supply using existing blue-handled ball valve, disconnected compromised gas line fittings, and replaced failed components with new brass connectors and proper pipe sealant rated for natural gas applications. Pressure tested all gas connections using approved leak detection solution to verify system integrity. Restored gas supply, cycled unit through startup sequence, and confirmed proper ignition and operation with no detectable leaks. Inspected associated plumbing connections including copper water lines, expansion tank mounting, and pressure relief valve for any additional issues requiring attention.

Installed 40-gallon gas water heater in basement utility area per previously provided quote. Connected copper supply lines with proper fittings and mounting brackets, installed flexible yellow gas connector line, and secured all plumbing connections to code. Unit is a Rheem Professional series model, properly vented and operational.

Responded to report of master shower leaking into basement. Upon inspection, identified probable shower pan failure as source of water intrusion. Documented conditions with diagnostic photos showing pressure gauge readings and floor drain assembly with visible moisture accumulation on surrounding tile surfaces. Discussed findings with customer regarding likely shower pan compromise and noted potential for additional plumbing concerns elsewhere in the property requiring future attention.

Responded to service call for water heater replacement. Removed and disposed of existing failed unit. Installed new residential water heater with proper venting, pressure relief valve, and temperature/pressure gauge reading within normal operating parameters (0-200 PSI range). Connected supply and discharge lines using approved brass fittings and flexible connectors. Verified all connections for leaks, tested unit operation, and confirmed proper functionality. Installation completed per manufacturer specifications and local plumbing codes.

Performed comprehensive sewer line inspection using large-format camera equipment with 300 feet of cable capacity. Accessed sewer cleanout located in exterior side yard area adjacent to residential structure and successfully navigated camera through entire length of main sewer line to document interior pipe condition, identify any blockages, root intrusion, cracks, or structural deficiencies throughout the system.

Responded to drainage system issue where two toilets were gurgling when the other was flushed and kitchen disposal was also gurgling in ranch-style home. Accessed crawl space to inspect plumbing system and identified venting problem affecting multiple fixtures. Located and examined drain and vent piping configuration under structure. Tested system pressure using gauge at exterior hose bib to verify proper water pressure and rule out pressure-related issues. Addressed ventilation concerns in the DWV system to eliminate cross-fixture gurgling and restore proper drainage function to all affected plumbing fixtures.

Responded to kitchen sink drain stoppage with garbage disposal backup. Cleared clog from drain line using appropriate methods and verified proper drainage and disposal operation upon completion.

Responded to service call for low water pressure affecting lower level of home and dishwasher drainage issues. Upon investigation, accessed crawl space and inspected plumbing distribution system. Located brass valve assembly with PEX piping connections serving lower level fixtures. Performed pressure diagnostics using digital pressure gauge, recording system pressure at 70.2 PSI at main distribution point. Identified restriction in water supply line affecting flow to lower level fixtures. Inspected T-junction valve configuration and ball valve positioning to ensure proper water distribution. Verified all compression fittings were secure and leak-free. Adjusted valve settings to restore adequate pressure and flow to affected areas. Tested dishwasher water supply line to confirm proper pressure restoration for drainage cycle operation. System now functioning within normal parameters with adequate pressure throughout lower level.

Completed water service replacement as specified in approved quote. Installed new PVC water service piping through interior structural framing, routing pipes vertically through floor/ceiling assembly. Work included accessing exposed framing cavities, securing new water service lines, and ensuring proper pipe placement through building structure. All plumbing installation completed according to code requirements.