Norcross, GA

Responded to service call for multiple toilet clogs affecting several fixtures. Accessed wall plumbing through inspection panel to identify main line obstruction. Successfully cleared blockage in the main waste line using commercial-grade auger, restoring proper drainage to all affected toilets. Verified complete resolution with full-flow test.

Payment: Check Upon arrival at the residence, I conducted an initial investigation into potential underground leakage causing sinkholes in the concrete area located between the two buildings. The sinkhole is positioned centrally between both structures, suggesting the leak may originate from a shared main line or an individual service line from one of the buildings that is running continuously. During the inspection, I found that the water meter for Building B (left side) is currently buried and inaccessible, though management reported a consistently high water bill for this unit, which strongly indicates a leak. Conversely, the water meter for Building A (right side) is currently registering usage due to an existing irrigation leak and a backflow preventer leak. Because of this constant flow, I am unable to verify if there is an additional secondary underground leak for Building A until the known surface leaks are repaired.

Warranty on water heater. Water heater was not heating water. Found issue to be that one of the wires came loose. Tightened wire. See quote for replacing toilets

Arrived at residence for leaking toilet. Upon investigation found that stop valve had failed and was leaking. Shut off water to home and replaced stock valve. Installed new braided line from stop valve to toilet. Cut water back on to home. Tested for leaks. Found none. Toilet is back to normal working operation. Thank you for choosing True plumbing for all your plumbing needs! Liked our service? Please leave us a review on Google and follow our instagram @Clog_dog.

This quote is to break concrete floor up to 10’ inside the home, starting at the front door and going down the hallway. Outside, we will break concrete front patio and sidewalk as necessary. We will hand dig and use small excavator to dig up the existing sewer line. We believe the main issue is what appears to be a make shift “house trap” or a settling issue near the front door. We will cut out the existing sewer/drain line and install new pvc pipe. We will verify the pipe has proper slope. Replace pipe from inside the slab if the home, to the edge of the drive way. While we have everything dug up, we will verify the line has proper slope and no additional issues before or after the cleanout. Should we find any additional issues beyond this scope of work, we will bring to the customers attention. This price includes removal and disposal of concrete that is removed. Price does not include putting back concrete, repairing floor, landscape repair, etc. ——— Returned to complete propose

Payment: Check Responded to customer report of water leaking into basement ceiling tiles. Upon inspection, discovered water staining on PVC piping above the affected ceiling tiles and discoloration in the subfloor beneath the kitchen dishwasher area. Removed dishwasher base plate and performed operational test, which revealed an active leak originating from a dishwasher component. Recommended customer contact a qualified appliance repair company to address the dishwasher leak and repair or replace the damaged subfloor to prevent moisture retention and bacterial growth.​​​​​​​​​​​​​​​​

Customer needed inspection report on plumbing. Technician performed visual inspection of all accessible plumbing in both units on the property. included a shower, lavatory faucet, water closet, and hose spigot in each unit and a kitchen faucet in one of the units. All plumbing is in order and up to code, water lines have been replaced with PEX to eliminate CPVC. Water pressure to fixtures is at a safe level at 50psi at one filter and elevated pressure level of 100psi in secondary unit, unable to access crawlspace to look for Pressure Regulating Valve.

Customer was experiencing a leak at urinal, technician inspected urinal and found there was a steady leak com8mg from the stop valve, technician attempted to tighten packing nut to stop drip but found that had no effect. Work performed as follows: Shut down and drained water to unit, replaced stop valve to urinal flushometer, reinstated water to unit and purged as much air out of system as possible and tested all installed components.

12/30/25 Customer called about a leak in ceiling. TP arrived and inspected bathroom above leak. Replaced gasket on overflow and sealed trim with caulking. Advised customer to keep monitoring and call back one issue arises.

Replaced vacuum breaker in men’s restroom urinal. Flushed several times and verified no leak. If problems continue, next step would be to replace the valve

12/22/25 Customer scheduled work to be done. Scope of work is to replace gasket on overflow drain. Drains are glued in and access was created from behind tub. Conducted a minor repipe of over flow drain. Furnished and installed a new gasket to over flow drain and tested by filling tub. NO LEAKS. We hope you enjoy your bathtub.

12/19/25 Follow up on a Leak diagnosis conducted on 12/2/25. Re-examined waste and over flow. Pulled overflow plate and found gasket to be miss aligned with over flow drain sitting higher than hole on tub. Reset overflow plate and caulked. Will return on Monday with proper parts/materials to conduct repair.

Arrived at commercial property for toilet not flushing correctly. Inspected toilet and toilet can been seen as backed up. Checked pressure to property on commercial water heater located in laundry room. Static psi to property is 80. This is high pressure in property. Attempted to locate pressure regulator valve (PRV) in property to inspect. Maintenance technician was on site and a separate water heater has been located in maintenance room located at back of property. Pressure has been checked on separate water heater and static pressure is 48 psi. Regulator for church side of property has been located in same maintenance room on backside of property. Attempted to find separate regulator to property. Vault for property is located at front of church. Inspected through drop ceiling for separate pressure regulator from water heater located in laundry room. A revisit will be necessary to inspect property for potential separate PRV. Please refer to attach estimate for extemded diagnosis f

Arrived to investigate issues with shower after we performed a rebuild a few months ago. When I removed the diverter, I found that the brass seat was not fully inserted and had fallen out. I removed it and reinstalled it with the proper connection and tested everything for functionality.

Inspection of sewer and drain line with manager on site. (Paul) Confirmed original diagnosis and confirmed plan on our proposed solution. Discounted camera inspection for today’s visit, and if quote is approved we will credit this charge back.

Customer had gas meter shutoff due to gas smell/leak. Technician checked fittings in home and found a leak at soft copper connection. After disassembling connection technician found there was no proper flare as required for this fitting. Technician cut out section of soft copper and created a flare on the end, reconnected gas line and reinstated gas to home. Retested all fittings and relit pilot lights where available.

Provided estimate on sewer/drain repair

Arrived at residence for leak in the ceiling. After investigation decided cutting open drywall was the next step forward. Cut open drywall and found uncapped pipe in ceiling. Tested upstairs shower as was done previously before the leak and found that when water backs up it goes backwards to the uncapped pipe and into the ceiling. Capped and tested found no leaks showers again working with normal operation. Thank you for choosing True plumbing for all your plumbing needs! Congratulations to y’all on the newborn!

Customer recently experienced a main sewer stoppage. Pulled toilet on main floor and inspected drain line with camera. Within the first 5’ we do see a slight back slope in the drain pipe, but I don’t believe this is the main concern. Near the front door, in the hallway slab. There appears to be a make shift house trap. We believe this is where the stoppage was occuring. Customer also had a cleanout installed outside a few years ago. This cleanout has also settled, which is creating an issue. In order for us to properly quote this, we will need to calculate costs with additional contractors and restoration company. Once we’ve communicated with them we can provide an accurate estimate to complete the scope of work.

When dishwasher is draining the water backs up from the disposal into the sink. The disposal is not working. Pushed in the breaker and unjammed disposal. Let customer know disposal is from 2010 and needs replacement as it can jam again. See quote for pricing. Dishwasher is working but customer also wants quote to replace. No warranty on unjamming disposal.

Findings: Upon arrival to investigate water heater issues, I discovered the temperature and pressure relief valve had discharged and was leaking consistently. Testing revealed the incoming static water pressure to the home was dangerously high at 120-150 PSI. The thermal expansion tank was not waterlogged but unable to function properly due to the excessive incoming pressure. Given the age of the existing water heater and the severity of the pressure issues, a full replacement is recommended. Scope of Work: We will remove and haul off the existing water heater and cut out all existing water heater piping. A new Rheem 50-gallon gas water heater will be installed using the existing gas piping. We will provide and install two brand new shutoff valves on both the hot and cold water lines, as well as a new properly-supported thermal expansion tank after the shutoff valve. We will also provide and replace the whole home pressure regulator. All new connections will be piped in copper, and th

12/2/25 Customer called about a leak in ceiling. TP arrived and found several water stains on ceiling as well as drywall chipping. Advised to cut out damaged section of ceiling and run tests in adjacent bathroom. Prepped area with plastic and tape. Cut out section of ceiling and located bathroom drains. Sprayed tub spout and overflow plate. Leak occurred after a couple of minutes. Caulked tub spout and overflow plate with adhesive. Please allow a 24hr drying period for adhesive and do not let it get wet. Covered opening in ceiling with plastic and tape. 2650 Pleasantdale rd suite15 Doraville, GA 30340

Removed old dishwasher and installed new dishwasher, tested all installed components.

Replace csst gas tubing with black iron at meter running to stove. Run black iron into home. Connect to existing csst inside the floor of kitchen.

Issue: Customer reported toilet gurgling for several weeks, then stopped flushing. Running any fixtures caused gurgling. Service Performed: Opened both front yard cleanouts (near home and street). Both were holding water. Performed flex shaft drain cleaning from both locations but unable to clear blockage. Findings: Based on snake distance, clog is in city main pipe or city connection. Customer’s sewer line is in good condition. Recommendation: Advised customer to contact city for assessment of main drainpipe. Preventative Measure: Left cleanout caps loose to allow overflow outside rather than inside to prevent interior damage.​​​​​​​​​​​​​​​​