Decatur, GA

Relit the water heater, made sure it stayed lit. Does not appear to have any additional issues. Water heater should reach full temperature in about an hour. Noticed the thermal expansion tank isn’t really supported, provided an estimate to rework. Water pressure okay at 60 psi.

Arrived at property to inspect electric tankless water heater. Technician has previously attempted to recreate error code E4. Unable to recreate error code and no hot water is being produced from tankless unit. Called tech support and diagnosed that both elements for tankless unit will need replace. Correct part number for replacement elements have been sourced. Elements will be ordered and True Plumbing will follow up for scheduling of replacement. Note: Breaker for electric water heater has been left in off position until replacement elements can be installed. Advised homeowner not to use tankless unit until new elements are installed.

12/29/25 Customer called about a sewer smell in women’s bathroom. TP inspected women’s bathroom and found several items of concern. Will leave estimates for repairs. Found sewer smell in storage area above women’s bathroom. Smell seems to originate from 2” vent stack. Will return to cut drywall in order to locate source of smell.

Arrived at property for EcoSmart Model 18 tankless water heater. Customer stated tankless heater was displaying error code E4. Ran hot water at kitchen faucet for extended period of time but unable to recreate error code. Adjusted temperature settings on tankless unit and little to no temperature difference can be seen on water. Recommended to call tech support for further diagnose and troubleshooting. Tech support is not available Sunday. Ecotemp 1-866-356-1992 Trip charge has been waived and customer has been rescheduled for 12/29/2025 Please get email. Customer declined to give email until service has been performed.

12/27/25 Customer called about an issue with a toilet. TP arrived and inspected toilet. Fill valve, flapper, and trip lever are worn out and in need of replacement. Chain was catching on worn out flapper. Turned water off to toilet. Replaced fill valve, flapper, trip lever, and supply line. Tested for leaks and NO Leaks. Conducted a dye test on toilet. Dye test will take 24hrs, and customer should not use commode. After the 24hrs customer will need to check bowl for any dye. If there is any dye then a replacement of toilet is advised.

Existing water heater is 17 years old. Customer is experiencing brown water coming from only the hot side of fixtures. Recommended replacing the water heater as a first step to resolve the issue.

Arrived at residence to investigate error code from tankless water heater that we installed Monday. Error code was 110 which indicated blocked exhaust. I suspected that when we pushed the venting pipe through the sleeve of the existing exhaust that we pushed it too far and blocked the opening. I cut the piping and confirmed my suspicions. I cut the pipe and lowered it 3” to address the issue. Tested for max flow and no error codes returned.

This price is an attempt to lower the cost of the tankless by shifting the scope of work/tankless model installed. After calling supplier, we found that the lower capacity NPE210A2 is actually more expensive than the higher capacity NPE240A2 unit. We also checked the price on the NPE180A2, and found this price was also higher than our cost on the NPE240A2. This option includes removal of the existing water heater and installation of a new Navien NPE-240A2 tankless water heater with a built-in recirculation pump. The system will be drained, and the new unit will be mounted securely on the wall. Installation includes a service valve kit, properly connected at the bottom of the heater, along with condensate piping routed through the exterior wall and sealed. Up to 2-inch PVC vent piping will be installed to the exterior, sized appropriately for the tankless system. All water lines will be reworked and connected to the new unit, including installation of a properly sized thermal expansio

Arrived at property for high water bill in residence. Homeowners water bill is indicating a massive amount of water loss on an hourly basis at property. Checked water meter to property and no water is being used and meter is not showing water is running. Inspected downstairs of property and no water leaks can be seen on waterlines. Preformed dye test on toilet and toilet in residence is not leaking. Noted water usage at meter and water has remained constant over the span on a 20 minute time frame. Psi to property is 90. Recommended to have county preform inspection on current water meter to confirm proper functioning of device.

Inspected issues with low flow and on hot side of kitchen faucet and issues with properly mixing hot and cold water at kitchen faucet. After thorough inspection technician concluded the issue was with the point of use hot water heater which required a lot of flow to start the heating element and was restricting the flow. Technician proposed to install a comfort tee and utilize the tankless water heaters built-in recirculation pump, warning this may not fully solve the issue of how quickly hot water arrives and would only help the kitchen faucet as the home is on a manifold system. Recommend waiting a few weeks to allow tankless unit to learn water habits before concluding a verdict on effectiveness of the comfort tee.

Customer will call back in a few Customer wants call at 12

Using mini excavator, cut small piece of the side walk to access the sewer line. Use excavator to remove piece of side walk and excavate the sewer line from the front of the house, to approximately 5’ past the side walk. Replace cast iron pipe with new PVC pipe. Connect to existing ABS pipe, Install cleanout near the front of the home, Cover and compact soil upon completion. If the water service is original galvanized pipe and gets damaged in the process, repair is not possible and replacement of the water service line would be additional. Not responsible for landscape/bush/side walk repairs. If accepted, we can also replace the water heater as a discounted price. —- Returned to complete proposed work. While digging the sewer line, we discovered the water service original galvanized pipe. Customer approved replacing the water service line at the same time, we did so at a discounted rate. Updated estimate on water heater.

12/10/25 Customer called about a leak in basement. Customer stated they found leak as of last night and are uncertain if issue has been present for longer. TP arrived and inspected area where leak occurred. Several water lines are present and all are intact. Found a break on ventilation connected to furnace. Insulation in vent pipe is wet and moist. Advise to have an HVAC contractor inspect vent. Checked water pressure to home and found it to be safe at 50psi.

Provide provided estimate options for water heater replacement/upgrade

12/8/25 Customer called to have sewer line inspected. TP arrived and located a clean out in crawlspace of home. Drains in home are PVC, as well as clean out. There is 16ft of original cast iron past the clean out in crawlspace. Introduced sewer camera into line and found that the cast iron is in decent condition and will need replacement in future. 4” cast iron transitions into 6” concrete in front of home, near gas meter. Depth at this transition is about 3ft. Found a break in sewer line about 30ft downstream. Depth at break is 6’10”. Advise to replace sewer line at this time, instead of repair. Will leave options for replacement in attachments. There is 10ft of pipe past the break that still needs to be inspected.

Provided second opinion on sewer inspection. Cast iron drain pipe inside the crawl space exits the home in front/near the front door and patio. Approximately 4/5’ deep. There is a root ball, and also what appears to be a broken pipe or separation just past the root intrusion. Due to the location and scope of work. I provided two different options. To make a proper repair to this sewer line, we will have to excavate and remove a section of the concrete side walk. Replace up to 20’ of piping outside and going into the crawl space. We will then connect to existing cast iron or concrete pipe outside the home and install a new cleanout. Due to the age and condition of this sewer line, I recommend replacing the entire line from the house to the street, along with the water service line as it is original galvanized water pipe and it will be in our way during excavation.

Customer was experiencing a clog at toilet. Technician started with a toilet auger and successfully cleared the stoppage. Tested by flushing multiple times with toilet paper to ensure it was fully cleared.

Replaced existing 3/4” pressure reducing valve and installed a sewer popper on the outside cleanout. *True Plumbing does not warranty any existing CPVC water lines that are existing near the PRV.

Removed existing sink strainer and installed a new garbage disposal. Testified for leaks. Customer experiencing low water pressure. Performed a dynamic pressure test and the water pressure dropped 30 psi from turning on the kitchen faucet. Recommended replacing the pressure reducing valve as a first step to resolving the issue.

Please refer to attached estimates to replace current outdoor hose spigot! Thank you!

Homeowner called for sewer scope inspection of property. Arrived at property to conduct sewer scope inspection. Firstly, inspected crawlspace of property. All sewer line piping has been updated in crawlspace to PVC. Performed camera inspection through 4 inch PVC cleanout located just outside foundation of property in front yard. Inspected full length of sewer line until city tap. City tap is located in street. Upon inspection, homeowner has PVC for majority of sewer line in front yard. Just after 6” cleanout in yard a section of 6” concrete sewer line can be seen as damaged. Top section of concrete piping can be seen beginning to collapse. Please refer to camera inspection video and pictures for section of damaged pipe. Located and marked depth of damaged section to be 4’6” in front yard of property. Please refer to attached estimate to replace section of main sewer line. Note: Due to location of collapsing section of sewer line it is recommended to call local county Watershed Depa

11/21/25 Customer scheduled to have a kitchen faucet installed and to relocate dishwasher drain. Turned water off to faucet, and removed old faucet. Cleaned area for new kitchen faucet. Parts and materials supplied customer can not be warranted. Furnished and installed customer supplied faucet. Turned water on and tested for leaks. NO Leaks. Relocated dishwasher drain to garbage disposal. Capped off old dishwasher drain.

Ran camera down cleanout by house. Found line to be mostly clear. Noticed only one issue. The camera saw a few roots where the PVC sewer line connects to city sewer. The roots are not a concern at the moment but it can continue to grow in which may be an issue in the future. Could not run camera backwards to check section of cast iron. Pulled toilet and ran camera for the section of cast iron running through foundation. Cast iron is rusty on the inside but clear with a few clumps of what appears to be toilet paper.

Customer called for bathroom toilet clog. Arrived at property to inspect. Customer stated that bathtub stopper may have been flushed down toilet by mistake. Inspected piping in crawlspace and due to drain for toilet being cast-iron. It is recommended to pull toilet to auger and prevent foreign object from passing down into mainline, possibly causing a back up. Checked pressure to property and static pressure is at 75 psi. Pulled toilet and ran auger through toilet. Removed tub stopper from toilet. Reset toilet with new bolts, wax ring, and supply line. Tested toilet thoroughly and adjusted fill valve for optimal flush. Toilet is flushing properly. Noticed a small gas leak on soft copper line to water heater. Tightened fitting and re-checked with leak solution. No leaks online to water heater. Note: currently no pressure regulator valve or expansion tank is installed in residence. Please refer to attached estimates to install new pressure regulator valve and thermal expansion tank.

Existing water heater was leaking from the tank. Performed the following work: Furnished and installed a new 50 gallon gas water heater. Install included a new thermal expansion tank, and shut off valve. Reconnected vent and gas line. Checked all connections for leaks. No water or gas leaks detected. Ignited water heater and checked for proper operation. Water pressure to the home is at 58 psi.