Atlanta, GA

Responded to kitchen flood caused by faulty valve under sink. Replaced defective valve to stop active leak and restore proper water flow control. Cleaned up standing water from kitchen floor and verified all connections were secure with no additional leaks present.

Responded to leak report at gate #7799 near water heater. Upon inspection, identified active leak at copper piping connection point adjacent to Grundfos circulation pump in hydronic heating system. The leak was located at a corroded pipe joint showing significant oxidation and mineral buildup, consistent with age-related deterioration of the copper fitting. Shut down circulation pump, drained affected section of piping, removed compromised fitting, cleaned and prepared pipe ends, and installed new copper coupling using proper soldering techniques. Pressure tested the repaired joint to verify seal integrity, restored system operation, and confirmed no additional leaks present. Inspected surrounding plumbing connections at water heater, expansion tank, and Taco flow control device for any signs of moisture or pending failures. All other components and connections found to be secure and functioning properly at time of service completion.

Responded to service call for clogged laundry drain line. Upon arrival, performed visual inspection of the laundry area and identified the drainage system routing through the utility space. Located the laundry drain line connection point near the HVAC equipment installation area. Assessed the drainage configuration and provided professional evaluation of the blockage issue. Documented existing conditions with photographs showing the laundry line location, surrounding mechanical equipment, and access points for potential clearing work. Presented findings and repair options to address the clogged drain condition.

Performed sewer scope inspection through crawlspace cleanout accessing ABS piping system. Camera inspection confirmed presence of cast iron piping with visible root intrusions as previously noted by another inspection company. Based on findings, provided options for both hydro-jetting service to address root intrusions and full sewer line replacement, with jetting recommended as viable solution for extended system functionality.

Performed sewer scope inspection for residential property during due diligence period. Accessed sewer line through toilet in bathroom after confirming no exterior cleanout was available. Camera inspection completed successfully to evaluate condition of main sewer line and identify any defects, blockages, or structural concerns for prospective homebuyer.

Responded to service call for gas water heater with confirmed ignitor failure. Upon arrival, verified gas supply was present and inspected the unit's control assembly and ignition system. Diagnosed faulty ignitor preventing burner operation. Documented existing installation conditions including gas line connections, control valve assembly, and overall unit configuration through photographic evidence for service records.

Conducted on-site evaluation of three-unit HVAC system where one unit has failed after over 15 years of service. Documented existing attic-mounted air handler installation with associated ductwork, condensate drain lines, and Honeywell thermostat. Provided comprehensive estimate and project timeline for potential replacement of remaining two operational units to prevent future system failures.

Responded to complaint of low water pressure in shower fluctuating between 39-41 PSI throughout the day. Upon inspection, verified pressure readings at the water heater using installed pressure gauge, which confirmed suboptimal pressure levels below the recommended residential range of 45-60 PSI. Documented existing pressure monitoring equipment and plumbing configuration including pressure reducing valve assembly with brass fittings and shutoff valves. Inspected shower fixture and verified chrome shower head installation on curved supply pipe with white subway tile surround showing no visible obstructions or mineral buildup that would restrict flow. Photographed pressure gauge readings and shower installation for service records to establish baseline measurements for pressure system evaluation.

Removed existing bidet attachment and installed new customer-supplied bidet unit on toilet fixture. Connected braided metal supply hose to water supply line, mounted control panel with dual chrome dials and adjustment buttons on left side of toilet, and verified all plumbing connections were secure and leak-free.

Removed and replaced customer-supplied garbage disposal unit after original unit failed due to electrical malfunction that caused smoking. Installed new InSinkerator Evolution 1200 3/4 HP Advanced Series disposal unit, verified all plumbing connections and electrical connections were secure, and tested unit for proper operation.

Responded to customer concern regarding toilet running intermittently after previous service. Inspected Kohler toilet, water supply line, and fill valve assembly. Documented current installation with supply line properly connected and toilet operating normally at time of inspection.

Responded to service call regarding suspected break in drainage line connected to front garage drain with material washing out on adjacent side. Upon arrival, conducted thorough inspection of the drainage system and surrounding area. However, documentation shows interior plumbing fixtures including a Kohler shower arm with visible water staining on surrounding tile work and a kitchen double-basin sink with bronze faucet and marble countertop. No exterior garage drain or underground drainage line inspection was photographed or documented during this service visit. Unable to confirm assessment or repairs to the reported drainage concern based on available service documentation.

Replaced failed PVC drain line in accordance with approved quote specifications. Documented thermal expansion failure for customer education purposes, showing compromised drain assembly and associated plumbing connections. Completed installation of new drain piping with proper support and securing methods to prevent future thermal stress issues.

Responded to service call for leaking 40-gallon gas water heater installed in 2017. Upon inspection, confirmed active leak at bottom of tank indicating internal tank failure. Documented existing dual water heater installation with overhead expansion tank and copper supply lines. Photographed equipment condition and surrounding mechanical systems to provide estimate for water heater replacement.

Installed low boy water heater in utility closet with complete plumbing connections. Configured copper piping with proper loop system, installed expansion tank, connected pressure relief valve, and established hot and cold water lines with appropriate shut-off valves. Completed electrical junction box wiring, attached flexible discharge hose, and secured all piping with wall-mounted brackets. System tested and verified operational.

Completed tankless water heater replacement at residential property. Removed existing unit and installed new tankless water heater system with proper venting, gas line connections, and water supply integration. Installed pressure tank with copper piping, brass valves, and appropriate mounting hardware secured to floor joists. Configured electrical connections with proper wiring and control systems. Applied pipe insulation to water lines and verified all connections for proper operation and code compliance.

Performed routine maintenance flush on Rinnai tankless water heater unit. Removed and cleaned inlet filter screen, which showed moderate sediment accumulation, then completed full system flush to remove mineral deposits and ensure optimal performance and efficiency.

Responded to follow-up call for toilet leaking at base. Upon arrival, performed diagnostic testing of water supply system and plumbing connections in crawl space area. Inspected supply lines, shut-off valves, and pressure conditions using calibration equipment. Documented existing plumbing configuration including copper supply lines, ball valves, and mounting hardware. Photographed pressure gauge readings and overall system layout for service records. Identified moisture presence on vertical piping and assessed condition of all visible connections and support brackets in mechanical space beneath fixture.

Responded to report of water leak visible through ceiling. Upon arrival, conducted thorough inspection of bathroom directly above affected area. Examined all plumbing fixtures including toilet, bathtub faucet assembly, and visible supply lines. Inspected floor-to-toilet seal, water supply connections, and tub drain assembly for signs of active leakage or moisture. Documented bathroom condition with photographs showing toilet installation, tub fixtures with chrome cross-handle faucets, subway tile surround, and wood-look tile flooring. No active leak observed during inspection period. Recommended monitoring for recurrence and further investigation if leak reappears.

Responded to report of water leaking in basement near tankless water heater and whole home filtration system. Upon inspection, identified a corroded floor drain fixture showing significant rust and deterioration around the bolt holes and flange assembly. The drain exhibited signs of long-term moisture exposure and structural compromise, which was determined to be the primary source of the water infiltration issue. Documented conditions with photographs for customer records and recommended immediate repair or replacement of the failed drain fixture to prevent further water damage to the basement area.

Responded to service call for water heater pilot light that would not remain lit. Upon inspection, diagnosed faulty thermocouple preventing proper flame sensor operation. Installed new thermocouple, tested pilot ignition system, and verified stable flame through observation window. Unit now operating properly with pilot light maintaining consistent combustion.

Responded to ceiling leak with visible water damage and structural compromise. Performed exploratory access by opening ceiling and wall sections to locate source of water intrusion and assess extent of damage to framing, insulation, and building materials. Documented conditions showing water staining, compromised drywall, and exposed structural components for repair planning and remediation.

Performed site assessment of failed water heater installation in attic utility space. Documented rusted-out water heater unit requiring full replacement. Evaluated existing plumbing configuration including expansion tank, copper supply lines, and shut-off valves for compatibility with new equipment installation. Provided comprehensive estimate for water filtration system to address water quality issues contributing to premature tank failure and extend service life of replacement unit.

Responded to no cooling complaint and performed AC system diagnostics on residential split system. Inspected indoor air handler unit in basement and outdoor condenser units, verified electrical connections, checked refrigerant levels, and tested system operation. Completed necessary repairs to restore cooling functionality to the HVAC system.

Responded to emergency main line stoppage causing flooding on the main floor with water backing up into the basement. Cleared the blockage in the main drain line and restored proper drainage flow. Inspected plumbing fixtures including toilet flange and shower drain to verify system was functioning correctly after clearing the stoppage.