Brookhaven, GA

Responded to service call for leaking shower with mobility and stability issues. Upon inspection, accessed plumbing fixture behind wall to diagnose source of leak. Identified compromised shower valve assembly and loose supply line connections contributing to water leakage. Removed defective braided supply hose and cross-fitting valve assembly. Replaced faulty components with new fixtures, ensuring proper threading and secure connections at all attachment points. Verified water-tight seal and tested shower operation to confirm leak was resolved and fixture stability restored.

Conducted site evaluation for Flologic water shut-off system installation in basement utility area with exposed plumbing infrastructure. Assessed existing copper water supply lines, identified optimal installation location near main water line and water treatment equipment. Evaluated slow-draining shower condition, performed pressure testing of plumbing system to rule out pressure-related drainage issues. Documented existing mechanical systems including water softener setup and distribution piping configuration to determine compatibility with automatic shut-off valve installation.

Responded to service call regarding unusual noise emanating from wall during washing machine operation. Upon arrival, inspected LG ThinQ front-loading washing machine and surrounding laundry area. Documented appliance condition and installation setup, noting machine positioned on white platform base with control panel displaying normal operational indicators. Investigated potential noise sources by examining water supply connections and pressure regulation system. Inspected pressure gauge assembly showing readings within normal operating range (0-200 scale), connected red ball valve, and associated copper and brass threaded piping. Evaluated flexible hose connections and mechanical components for signs of water hammer, loose fittings, or vibration transmission to wall structure. Photographed plumbing infrastructure including gauge assembly, valve connections, and pipe routing to document current installation configuration for further assessment if needed.

Performed smoke test on plumbing system as specified in approved quote. Conducted thorough inspection of bathroom sink installation, including brass three-piece faucet set with ornate fixtures and white porcelain accents. Documented existing conditions with photographic evidence showing proper drain assembly and fixture positioning.

Responded to service call regarding no water flow at faucets following toilet usage and concerns about newly installed whole home filtration system lacking a bypass mechanism. Inspected plumbing system in utility area, including exposed PVC drainage and venting lines, copper supply piping with brass valve assembly, and blue cylindrical water filtration device mounted in wall cavity. Verified proper installation and mounting of filtration system components using appropriate brackets and supports. Tested water flow throughout system to diagnose pressure issues affecting fixture operation. Confirmed filtration unit operational status and addressed customer concerns regarding absence of bypass configuration on current installation.

Performed routine maintenance on tankless water heater including complete system flush to remove mineral buildup and scale deposits. Conducted comprehensive inspection of all plumbing fixtures and connections throughout the property, checking for leaks, drips, and potential issues. Tested water heater pressure levels and verified all connections, valves, and components were functioning properly with no leaks detected.

Completed de-winterization of pool house bathroom and water heater system. Restored water supply to exterior hose bib and verified proper flow and functionality. Inspected and serviced toilet tank components, confirming fill valve and flapper mechanisms were operational following winter shutdown period. All plumbing fixtures tested and confirmed to be in working order with no leaks detected.

Responded to kitchen sink leak complaint and performed inspection of under-sink plumbing assembly. Upon examination, identified source of leak in drain connections associated with InSinkErator Evolution Series garbage disposal unit and PVC P-trap assembly. Tightened disposal discharge connection to drain pipe, secured P-trap fittings, and verified all braided stainless steel supply lines were properly seated without signs of deterioration. Tested system under full water flow and disposal operation to confirm leak was resolved and all connections remained dry.

Replaced exterior hose bib with frost-free sillcock featuring brass valve body and chrome mounting flange. Installed new water supply line through wall cavity, securing copper piping to wooden framing members with appropriate mounting hardware and ensuring proper pitch for drainage to prevent freeze damage.

Responded to customer report of water pooling in driveway with unknown source. Upon inspection, identified active water infiltration creating dark wet patches on concrete driveway surface near garage area. Conducted visual assessment of property perimeter, including side yard drainage components and building exterior. Traced moisture source to compromised drainage system, likely involving downspout discharge or underground lateral line failure based on pooling pattern and proximity to building foundation. Documented conditions with photographic evidence showing affected driveway area and potential contributing factors from yard drainage infrastructure.

Identified and repaired corroded pipe fitting under sink that was actively leaking. Replaced damaged brass connection and sealed all junction points to prevent future leakage.

Diagnosed non-functioning water heater in crawlspace that customer had powered off. Pressure gauge testing revealed excessive system pressure (160-170 psi), significantly above normal operating range. Inspected copper plumbing connections and determined pressure issue was causing water heater failure.

Installed new Rheem power vent water heater in utility area, including proper connection of copper supply lines, PVC venting, and expansion tank mounting. Inspected kitchen faucet as requested and documented proper plumbing infrastructure with exposed framing and insulation prior to wall enclosure.

Installed customer-supplied reverse osmosis water filtration system per approved quote. Completed installation of WaterLogic filtration unit adjacent to existing InSinkErator garbage disposal under kitchen sink. Documented installation with verification photos showing proper positioning and connections of all components.

Located and repaired a leak in the water main line at the base of the house foundation where it enters the crawl space. Discovered significant corrosion at the junction where a rusty metal pipe connected to a PVC section, which was the source of the leak. Replaced the damaged section with new copper piping and fittings to ensure proper sealing and prevent future leakage issues.

Diagnosed and serviced non-operational sump pump in basement basin. Found submersible pump partially submerged in murky water with excessive sediment buildup. Excavated surrounding area to access pump components, removed debris and root intrusions that were impeding proper function, and restored system to normal operation.

Replaced non-functioning InSinkErator garbage disposal with new Badger unit in stainless steel kitchen sink. Installation completed successfully with proper mounting and connections verified. Customer was provided information about additional filtration options for future consideration.

Completed scheduled follow-up to previous diagnostic work on Kohler shower multi-valve. Removed damaged valve assembly from tiled wall, which showed significant water damage and deterioration around the fixture. Installed replacement Kohler valve unit, securing all connections and verifying proper operation with no leaks.

Diagnosed and repaired outdoor faucet leak caused by corroded copper pipe fitting with damaged waterproofing membrane. Replaced deteriorated pipe section and restored proper sealing around penetration point to eliminate continuous dripping that had persisted for approximately one week.

Diagnosed 50-gallon gas water heater with active leak at tank bottom and no hot water output. Confirmed tank failure with visible water pooling around base. Replaced unit with new, properly-sized water heater, ensuring correct gas line connections, proper venting, and tested system for leaks and proper operation before completion.

Performed diagnostic service on 10-year-old A.O. Smith standard water heater. Inspected tank, connections, and blower motor assembly for proper operation. Verified all plumbing connections, including copper pipes and PVC venting system, were secure and functioning correctly. Water heater is installed in utility area with proper clearance and ventilation.

Performed scheduled tankless water heater maintenance service, which included a complete system flush to remove mineral deposits and scale buildup. Inspected and cleaned the inlet filter/strainer to ensure proper water flow. Visual inspection of the Energy Star rated unit confirmed proper installation with appropriate gas line connections and color-coded plumbing configuration.

To winterize pool house, technician shut off water to building at main shutoff behind water heater, disconnected and drained water heater, disconnected supply lines at every fixture, and blew compressed air to blowout any remaining water in water lines. Filled every fixture trap with non-toxic antifreeze. Left all fixtures, stop valves, and hose spigots in the on position. Left quote to replace mixing valve at customers home, water pressure is at a safe level at 64psi.

12/12/25 Customer scheduled to have a plumbing inspection of home conducted. TP arrived and conducted inspection. Found a break on condensation line from tankless water heater during inspection. Repaired break. Inspection report will be in job task details. Customer approved to have tankless water heater flushed and filters cleaned. Office will confirm date and time.

Replaced broken garbage disposal in unit #C2 from work previously completed. Disposal is under manufacturer warranty of 3yrs, but no warranty under True Plumbing.