Tucker, GA

Arrived at residence to investigate rusting pipe underneath sink and leaking hose bib. In my investigation wrote up quotes for homeowner. Homeowner has opted to do the demolition of the six tiles underneath the sink themselves. Will return to make repairs on the drain once demolition is completed. Will also fix hose bib upon return. Thank you for choosing True plumbing for all your plumbing needs!

Inspected washing machine drain for a leak. Found that the washing machine drain was overflowing when the washing machine was discharging. Provided options to replace the section of cast iron drain or use drain machines. Customer opted to perform drain cleaning service at this time. Used the tub gun drain machine through the cast iron p trap multiple times. Tested drain by discharging the washing machine several times and for now the drain is draining properly. No leaks on the drain were observed at this time. However, some of the drain is not visible. If issues reoccur replacement is recommended. Recommended customer let us know if issues return. Updated estimates for the recommended work have been emailed with invoice.

12/26/25 Customer called to inspect leak on drain pipe after appliance technician tested washing machine. Advised to replace remaining cast iron on laundry drain line and replace laundry box. Will estimate in attachments.

Customer states they have a high water bill. Upon arrival, inspected meter and do not see any indication that there’s an active leak. Provided an estimate to do a proper pressure test to be absolutely sure there is no active leak. Customer stated the county said he needed a new water service line due to it being plastic pvc pipe. While pvc pipe as a pressurized water line is not ideal for a water service, per Georgia code, it is acceptable. I provided an estimate to repipe the first 5’ in front of the meter if the county won’t replace the meter.

12/22/25 Customer called about a leaking toilet and leak underneath laundry room. TP arrived and checked laundry room for any leaks. No signs of water intrusions. Ran cold water into drain for 5 mins. Inspected underneath laundry room in basement and found no leaks. Advised to have an appliance technician inspect washing machine. Inspected bolts and anchors to toilet. No signs of a leak. Flushed toilet several times and NO Leaks. Conducted a dye test on toilet and advised customer to monitor for the next 24hrs. Reach out to our office If dye is found in bowl.

Initial Investigation The customer requested exposure of the waterline to obtain additional information regarding the water service issue. Our team exposed the waterline to perform a repair and reconnect the tenant’s waterline with the connection point after the water meter. Upon locating the waterline, the customer informed us that the city had previously come to the property to expose and assess the location of a leak and perform a repair. During this city investigation, a 3-foot section of black polyethylene pipe was removed from underground and has not been reinstalled. When the city turned on the water during their investigation, significant flooding occurred from underground. This flooding indicates that during the excavation and pipe exposure process, the city inadvertently damaged the tenant’s waterline and left it disconnected. Previous Plumbing Company Assessment: A previous plumbing company was called to assess the situation following the city’s work. Their findings and

Arrived on site and inspected the kitchen garbage disposal. During testing, discovered an internal leak originating from inside the unit housing, indicating internal failure. The existing disposal, installed in 2014, was approximately eleven years old, which is past the average lifespan range of five to ten years. Replacement options were discussed with the customer, who chose to install a one-half horsepower model that includes a three-year manufacturer warranty, along with a workmanship warranty provided through our group. The scope of work included disconnecting and fully removing the existing garbage disposal, sink connections, and drainage components. A new sink flange, seals, drainage, and one-half horsepower garbage disposal were installed. All existing electrical connections were reconnected, and the system was tested for leaks and functionality. The new disposal is operating properly with no signs of leakage. During the visit, a slight whistling noise was observed from t

Arrived at property for leak in yard. Upon arrival water has been turned off at meter by city services. Inspected main service line entering property through access in downstairs of property. Main service line is copper upon entry into residence. Used probing rod to discern best location to begin exploratory dig to uncover leak in yard. 1” PVC main service line has been uncovered in yard and point of leak has been identified. Main service line is installed by main sewer line at point of leak. Replaced section of piping and installed new 1” copper pipe. Water has been restored to property and static pressure is 70 psi. Performed pressure drop test and current PRV (pressure regulator valve) is working properly. All areas of removed soil have been backfilled. Note: Please refer to attached estimate to rebuild three handle shower and replace fill valve on toilet located downstairs.

12/5/25 Customer called about a leak underneath kitchen sink and an inconsistent leak underneath a bathroom sink. Customer stated that they tightened a connection underneath kitchen sink and have yet to see a leak. Tested sink by conducting a drop test. NO Leaks. Examined disposal underneath kitchen and advise to have an electrician inspect the power supply to unit. Examined drains underneath bathroom sink and found that some connections were loose. Tightened connections underneath sink and tested by conducting a drop test. NO Leaks.

Customer had an old water heater that was leaking due to the age of the heater. This caused water to flood the closet in garage and water onto carpet on main floor of the home. Installed new 40 gallon gas water heater. Includes new shutoff valve and thermal expansion tank. Water pressure was right under 80 psi. Due to there being no regulator valve, we couldn’t warranty the new heater. Furnish and installed new 3/4” pressure regulator valve. Water heater warrantied for 6 years.

Arrived to investigate issues with leaking in the lower unit (4099). There was a previously cut panel under the sink that I removed and noticed water was dripping down from above. I checked the upstairs unit (5007), and found that the valve for the dishwasher was leaking. I provided an estimate for the upstairs neighbor, and they opted to call their own plumber this week to address the issue. Customer paid by check

Warranty True plumbing installed water heater and the copper gas tubing connected to the sediment trap was leaking. Replaced copper tubing with csst.

Homeowner called for leak and ceiling. True Plumbing has recently been to property to inspect leak. Water can be seen pooling in plastic where drywall has recently been cut. Inspected upstairs bathroom group located above where leak is. True Plumbing has performed extensive testing on bathtub on previous visit. Inspected flooring of upstairs bathroom group. Gaps can be seen in baseboard and areas of flooring that have the potential to let water pass through. Removed plastic to inspect subfloor in recently removed drywall section. Water mark can be seen around a nail going through subfloor. Nail is showing signs of rust, indicating water is coming in contact with nail. Due to location of nail is it recommended to have a moisture inspection preformed in area. Contacted restoration company and passed along upstairs property owners information to schedule a visit to inspect flooring further. Used silicone around base board where gaps can be seen. Caulking has been used around toilet in ups

Arrived on-site to investigate potential issues with gas pressure. Customer mentioned that another contractor told her the gas pressure was too low going to the heater in the ceiling of Unit A. Upon arrival, I noticed that both gas meters were off. The smaller gas meter on the left side is servicing Unit C only, and the larger gas meter on the right side is servicing Units A and B. The customer’s main concern is the heater in Unit A and the heater in Unit C. She has an HVAC company replacing the unit in Unit C. I advised the customer that we can perform a gas pressure test, but I don’t see any evidence suggesting there is a gas pressure problem. The test would involve a lot of work and expense for something that may not make any difference, especially when there’s no clear indication of an issue. I was not able to test the two heaters in Unit B because I don’t have access to the thermostats at this time. Conclusion: At this time, I don’t believe there is a gas issue affecting any of th

Customers downstairs neighbor was experiencing drips in ceiling evertime toilet was flushed. Work performed as follows: Removed and hauled away old toilet, provided and installed new American Standard Cadet Pro elongated toilet with new wax ring, supply line, toilet bolts and caps. Installed customer supplied bidet seat on new toilet at no extra charge. Tested all installed components and flushed toilet multiple times in a row and found no leaks in downstairs ceiling were appearing. caulked around base of toilet. Downstairs neighbor is having bathroom renovated in a couple of days and will have contractor repair sheetrock as well as double check for any other potential issues.

Customer called for estimate on gas line install for commercial property. Arrived at property to inspect. Customer stated commercial property is divided into separate sections. Sections of property do not have heating inside and customer would like HVAC unit installed. Recommended to customer to call HVAC company for estimate on size of unit(s) needed to heat commercial space. Once estimate and units have been given by HVAC company True Plumbing will revisit to inspect gas and gas lines to property. Note: If gas meter is not adequately sized for new HVAC unit city services will need to be contacted to change or upgrade meter before install of new gas lines. Note: Informed customer of gas smell near meter and recommended to contact Atlanta Gas Light.

11/11/25 Customer called about a stiff diverter handle on shower and a leak in-between units. TP arrived and checked water pressure to unit. Unit is safe with 50psi. Went into unit below and found staining on ceiling. Advised Neighbor that ceiling will need to be cut in order to diagnose leak. TP replaced valve stems on three handle shower valve on 1/15/25. Shower valve is original to home and stiffness is due to normal ware and tare. Discussed options for a replacement. Will leave estimate in attachments. Prepped area for drywall cutting. Exposed shower drain. Ran water in shower upstairs. Splashed water on trim and overflow. Filled bathtub and drained. No signs of water intrusions. Sealed opening with plastic and advised to keep monitoring.

Arrived at property for a clogged toilet. Upon investigation decided to auger toilet first. Augured toilet and pulled back copious amounts of toilet paper and paper towels. Flush toilet and everything went down. Flush toilet Several times over and toilet is working with normal operation. Notice small amount of construction debris in floor trap in bathroom, stuck auger down and push them through however, was not able to get all through put water in trap and trap is still working with normal operation. Thank you for choosing True plumbing for all your plumbing needs! Please leave us a review on Google and follow our instagram @Clog_dog.

Wrote up estimate to reconnect gas meter to house through storage unit.

Hall shower was not diverting water properly. When turned to shower head, the spout still ran water at about full pressure. Removed trim and replace pfister diverter.

Moved and reworked 1/2” gas line to stovetop to accommodate new separate stove installation, reinstated gas to home, tested all installed components and relit pilot light on water heater. Water pressure to home is at a safe level at 70psi.

Provided estimate on repipe of home. This will include removing all grey polybutylene pipe Offered financing as well.

10/6/25 Customer called about a leak on laundry drain line. TP arrived and found that remediation for water damage is underway. Access to pipes is available and repairs can be done. Found present cast iron to be in bad condition. Normal ware and tare of pipe has lead to cast iron flake build up. Unforeseen build up of waste and grease from previous homeowner has lead to improper drain flow and ventilation. Advised to replace compromised cast iron and replace with PVC Piping. Shut water off to home and drained system. Removed compromised cast iron and replaced with PVC piping. Tested connections by running water and NO Leaks.

Corrected caulking on toilets

Meter readers are accurate