Sandy Springs, GA

Successfully installed a 1" Moen Flo smart water monitoring system with integrated shutoff valve. Connected to existing plumbing using brass Jomar valve assembly and appropriate PEX connections, ensuring proper placement within the insulated wall cavity for optimal performance and accessibility.

Responded to service call for a loose kitchen faucet. Upon inspection, found the faucet mounting hardware had loosened, causing instability. Tightened all mounting nuts and securing components, then tested for proper operation and stability. Faucet now securely fastened and functioning normally.

Customer was experiencing noises in toilet, technician inspected and found full valve was running continuously, isolated toilet at stop valve and tested pressure to home finding it is at a a safe level at 60psi. Wrote up options to rebuild or replace toilet. Work performed as follows: Rebuilt toilet with new fill valve, flapper, and supply line, adjusted for optimal flush and tested.

1/14/26 Customer called about it a constant drip underneath kitchen sink. TP arrived and found that customer has shut water off to all fixtures on kitchen sink. Turned water on and found a leak the supply line to the insinkerator insta hot. Replaced coupling on supply line and tested for leaks. NO Leaks.

Payment: Check Responded to service call at customer residence to investigate reported water leaking in yard. Upon arrival, observed significant water pooling near irrigation control valves located at the low point of hill, adjacent to bushes and in proximity to tree. Conducted site assessment by walking uphill from pooling area. Noted substantial ground moisture extending approximately halfway up the hill. Also observed minor moisture around meter box and surrounding area. Performed initial diagnostic testing by listening at the meter, which revealed audible hissing sound. Combined observations of pooling, moisture trail, and hissing indicated active leak in yard. Customer disclosed recent installation of new waterline and extensive irrigation work on property. Proceeded with excavation work to locate leak source. Conducted digging operations at multiple locations over approximately 1 hour but was unable to identify leak origin within property lines. Performed additional diagnost

Customer experiencing a drain stoppage in the primary bathroom. Pulled toilet and cleared stoppage with the sewer camera. Performed a sewer scope of the drain and did not find any issues. The drain is a very long horizontal run of piping. This can make the drain more susceptible to soft tissue clogs. Recommended limiting tissue usage. Reset toilet with a new wax ring and supply line. Checked for leaks Water pressure to the home is at 75 psi. Water leaking around water heater area appears to be from ground water. Recommended customer have a foundation waterproofing company inspect crawlspace for issues.

Removed old sump pump, provided and installed new 1/3HP sump pump, included new 1-1/2” check valve and full port shutoff valve. Tested.

Prv and angle stop Furnish and installed new angle stop for powder room toilet, also replaced the fill valve at no charge. Furnish and installed new 3/4” pressure regulator valve in crawl space. While in crawl space, noticed the ice maker is discharging directly into the crawl space, with no drain for it to connect to. Once I research this unit I can provide an estimate to properly install. Restored water to the home, verified everything operating as it should.

Emailed quote for sump pump.

Customer was experiencing stoppage affecting whole home, technician initially ran sewer machine from clean-out to get relief as basement fixtures were lower than clean-out. After getting relief gave options to jet or dig up and install clean-out where roots have grown in, ran jetter for a few hours as roots were a bigger issue than anticipated, removed about 5’ of roots, but was unable to remove the last bit as they were bigger than what jetter could cut through. Next step would be to either dig up and install clean-out or perform recurring jetting services with root killer in between. (Customer will need to pour root killer well before scheduled jetting).

Bled more air out of the hot water return line at the water heater after the pump. Should this problem continue, or next step would be to install a proper dedicated recirculation pump, as the current existing pump is not meant for a dedicated return line. After bleeding the air, confirmed hot water is arriving to right side of the home in a timely manner.

Furnish and install two new water heaters. We will then rework the water lines so they are plumbed in parallel. This includes 4 new isolation valves. New thermal expansion tank. We will also be replacing the gas supply to both heaters as well. Customer has an existing recirculating pump, price does not include a new pump. 6 year warranty on new water heaters. Provided estimate on replacing whole house shutoff valve and regulator valve, as well as replacing some pressurized pvc pipe. Customer paid via check

Toilet in hallway bathroom is clogged and not flushing. Used a toilet auger to clear stoppage inside of toilet. Toilet is now flushing properly.

Water heater is actively leaking. Due to both heaters the same age, replacement of both units is recommended. Work accepted, we will credit back the trip charge for todays visit. Return tomorrow to install new heaters.

Customer states they were having symptoms of a main sewer line clog. Presented camera inspection as a first step. From cleanouts in crawl space, we inspected branch drain lines, and also inspected the main sewer line outside the home. We do not see any active stoppage at this time. Recommended avoiding using thick toilet paper or any flushable wipes. If happens again we will have to do additional diagnostic work. Customer paid check

Arrived at residence to perform quoted work of installing new bathtub drain. Removed old drain and cleaned area. Installed new drain and then tested several different times. Drains working with normal operation and there are no leaks. Thank you for choosing True plumbing for all your plumbing needs!

Flushed new Halo Ultimate water filter per manufacturer specs. Verified no sediment anymore and water is clear.

Furnish and install halo h20 ultimate. Includes new regulator valve. Reworked water lines to accommodate new filtration system. Painted the backer boards to blend into the area. Return on Thursday to insulate the pipes and to turn the filtration on after the soaking period.

Replacement of 47-gallon lowboy electric water heater located in loft/storage area. Due to shallow, tall stairs and the water heater’s width exceeding stair dimensions, standard removal and installation is not possible. To safely access the loft area, we will remove a section of railing closest to the front door to create an access point. We will then mount a chain hoist at the most secure location, likely the front corner post, though the final location will be determined on-site for optimal safety. A 2x12 lumber ramp will be installed from the floor to the carpeted loft area to guide the water heater and protect the drywall during the hoisting operation. We will drain the existing water heater and lower the old unit using the chain hoist system. The old water heater will be hauled away upon job completion. The new water heater will be hoisted into the loft area using the same rigging system. We will remove the existing water heater valve and replace all CPVC piping with new copper

Arrived at residence to fix broken tub stopper. Upon investigation found that a specialty tub drain would need to be ordered in order to replace. Fixed and reset drain tested for leaks. Found none. Will order part and stay in contact with customer for arrival of part then schedule a follow up appointment to install. Thank you for choosing True plumbing for all your plumbing needs!

Provided estimate for adding sink.

This includes replacement of the hose bib located on the backside of the property under the porch. The current hose bib has a hose connected too tightly to be removed, requiring the existing unit to be cut out from the outside. We will solder off the old hose bib and install a threaded male adapter, then thread on a new quarter-turn ball valve as an upgrade from the old multi-turn hose bib. The male adapter design allows for easy future service, though it may protrude slightly from the old hole despite our best efforts to seal it properly. This option also includes performing a tankless water heater flush service. We will provide proper descaling solution and pump it through the tankless system for up to an hour to ensure optimal performance and longevity.​​​​​​​​​​​​​​​​ We will cut the 45-degree elbow on the existing PVC exhaust pipe, install a coupling, and run additional straight pipe with a 90-degree elbow to extend the exhaust out from below the porch. This modification will sig

Sold estimate for 12/5

Sold job for Tuesday

Installed customer supplied booster pump on existing reverse osmosis system. Tested pump for proper operation. Pump turns on and off properly when water is ran in the fridge. Recommend customer observe the freezer to see if it now will produce ice with adequate pressure. No leaks were found. **True Plumbing does not warranty customer supplied parts or any damage to existing plumbing caused by customer supplied parts.