Duluth, GA

Conducted inspection of reported ceiling water stain in bathroom for new homeowner. Observed water heater installation (Bradford White "Defender", installed 11/22/13) with visible corrosion on copper components and wall discoloration indicating previous moisture issues. Identified vertical waste pipe with recent patching compound at wall junction as potential source of leak requiring repair.

Responded to service call for sink odor issue. Inspected under-sink plumbing configuration, including P-trap assembly, garbage disposal unit, and associated drainage components. Examined bathroom ceiling access panel and surrounding plumbing fixtures. No trip charge applied as noted in service request.

Completed pressure evaluation for basement sink restoration. Testing revealed water pressure at approximately 110-120 PSI, significantly exceeding recommended residential levels (typically 40-80 PSI). Recommended installation of pressure reducing valve (PRV) to prevent potential plumbing system damage before restoring water service to sink.

Completed sewer repair work as outlined in Quote 260209-005068. Excavated a rectangular section approximately 2-3 feet deep in clay-like soil to access and repair the damaged sewer line. Documented the completed excavation work with photos.

Completed replacement of malfunctioning flushometer on Kohler urinal in public restroom as specified in approved quote. Inspected handle assembly during service and ensured proper operation. All components now functioning correctly with no leaks observed.

Conducted sewer scope inspection of main line, revealing moderate mineral buildup and scaling along pipe walls. Camera inspection shows narrowing of the passage with sediment accumulation at the bottom, which may contribute to reduced flow capacity. Recommend professional cleaning and further assessment of pipe integrity as part of the home sale requirements.

Diagnosed and corrected high water pressure issue in residential plumbing system. Installed pressure regulating valve on main water line to stabilize pressure at appropriate levels, eliminating pipe vibration and pressure fluctuations that were occurring after fixture use. System now maintains consistent pressure within recommended range.

Replaced leaking temperature and pressure relief valve on 2021 water heater. Verified proper valve operation and checked system pressure after installation. No other issues detected with unit.

1/16/26 Customer scheduled quoted work to be done. Scope of work is to pull and reset toilet. Pulled toilet and inspected flange. Flange is in good condition. Reset toilet and tested for leaks. NO Leaks. Caulked base of toilet. Please allow a 24hr drying period for adhesive to settle properly.

1/15/26 Customer scheduled quoted work to be done. Scope of work is to replace dual water heaters in basement and to pipe new heaters in parallel. Hauled off old heaters. Furnished and installed two 50gal GAS water heaters. Tested for leaks and NO Leaks.

Customer stated water backed up again, and also they had a leak on a fixture. Fixture is isolated. Another sink is also backing up, this drain needs to be snaked, possibly hydro jetted. Provided estimate on first step of additional diagnostic work.

1/8/26 Customer called about a leak at base of toilet. Toilet of concern is in the women’s bathroom in the gym building. TP arrived and found signs of rust and corrosion on bolts anchoring toilet. Found wet spots at base in front of toilet. Advise to pull and reset toilet. Once toilet is pulled, will inspect flange and determine if flange needs repair or replacement. An estimate will be in attachments for repair/replacement of flange, if needed for reinstallation of toilet. Will test for leaks by flushing several times before caulking. Once toilet is reinstalled a complimentary dye test will be conducted on toilet.

Customer stated the sink near the coffee station was backing up under the cabinet. Customer had a different contractor come here prior to True Plumbing. The sink appeared to be draining okay, however, we noticed a bad smell still and can see debris inside the drain. Recommended using flex shaft machine to provide wall to wall drain cleaning of the drain pipe. We used the flex shaft and pulled out a lot of debri and grease build up. After machining it, ran a lot of water verifying it’s draining good. I then used green goblin chemical to provide enzymes to the drain system, this should help with the sewer gas smell. If problems should continue, please let us know and we can perform additional diagnostic work. Provided an estimate to install a proper hub drain on the pvc pipe, so the small individual drain lines don’t pop out.

Homeowner called for gas leak at property. Atlanta Gas Light (AGL) has been out to property to inspect and gas is currently shut off at meter upon arrival. Inspected gas diagnosis from AGL and they have confirmed gas leak is on black steel gas line servicing mother-in-law suite. Current black steel gas line has been uncovered by homeowners for inspection. Current 3/4” gas line is corroded in multiple areas and replacement of gas line is required. Please refer to attached estimate for detailed scope of work for replacement of gas line. Dispatch fee discount has been noted and applied to attached estimate if approved.

Arrived at business to repair E110 issue on hot water heater. Shut down heater and removed part. Replaced with new and cut heater back on and waited for it to boot up. Ran water until it was warm. Heater is back to normal working operation. Thank you for choosing True plumbing for all your plumbing needs!

Called and spoke about job

Arrived to provide further diagnostic on the leaks through the ceiling. I looked both flanges which the restoration company had removed to dry everything and found that there were leaks from under both toilets. I did look and the flanges and found they were in good condition. Customer also mentioned that the sewer had been backing up recently from both master bath toilet, and the hallway bath toilet, which as the toilets that are leaking. The toilet wax rings started leaking due to excess pressure from the sewer backup.

Customer was still experiencing issues at toilet after augering. Technician pulled toilet to inspect drain but saw no issues, after flipping the toilet technician saw a blue plastic lid stick at exit of toilet trap, removed lid and reset toilet with new wax ring, supply line, toilet bolts and caps. Tested and found toilet was flushing properly, caulked around the base of the toilet.

Findings: - Arrived on-site to investigate water leaking into the kitchen ceiling. - Customer explained the upstairs guest bathroom toilet had backed up earlier and was plunged. - Pressure from plunging likely forced water past the wax ring, causing it to leak through the bathroom floor and into the kitchen ceiling below. - Inspection confirmed standing water around the base of the toilet, verifying that the wax seal failed.

Customer was experiencing a main stoppage affecting the whole home, technician couldn’t find the clean-out and pulled a toilet attempting to clear the stoppage, was able to find the clean-out with the camera, dug up clean-out and ran snake multiple times pulling back wipes. Finally clearing the stoppage, technician then ran the camera to inspect, found a couple minor bellies, as well as another obstruction camera could not get past. Technician located where camera was stopping and found it was at the septic tank (had recently been dug up and covered back up). Technician believes pipe may have separated at connection to septic tank and recommends hiring a septic company to repair connection. Reset toilet with new wax ring, supply line, toilet bolts and caps, tested multiple times before caulking around the base.

12/8/25 Customer called to have a garbage disposal replaced. TP arrived and replaced compromised disposal with a 1/2HP Badger series garbage disposal. Tested for leaks and NO Leaks. Kitchen sink is fully operational now. Checked water pressure to home and inspected water heaters. Home pressure is safe at 60 psi. Customer has a dual heater set up with improper piping for a parallel system. Oldest heater is from 2008 and newest is from 2012. Highly advise to replace both units and to properly pipe in parallel. Will leave estimate in attachments.

Customer was experiencing a clogged toilet on main floor due to flushed kitty litter, and a running toilet upstairs due to failed flapper. Technician was unable to reach customer for approval but went ahead and replaced flapper in upstairs toilet, and augered main floor toilet, toilet appears to flush but may have more kitty litter in the line or toilet trap, if clogs start up again then true plumbing will have to pull toilet and snake line as well as possibly replace toilet. See attached quote for more details.

Morris Barto 1014 Quaker Ridge Way, Duluth, GA 30097 Fulton County Customer Number - 00018744 Fulton County Account Number - 00041442 03/23/2025 True Plumbing arrived at above residence to inspect pressure issue in property. Upon arrival water has been turned off at main shut off valve to residence. True Plumbing turned water on to property in order to confirm pressure in residence. Water pressure has been checked and static pressure is 128psi. This is confirmation of high pressure in property. Maximum allowable pressure should not exceed 80psi in residence. High pressure in residence can cause damage to fixtures. True Plumbing replaced current 1” Pressure Regulator Valve (PRV) in residence to return pressure to a safe level. Upon installation pressure was set to 59psi. Thermal expansion tank has also been replaced in residence. Thermal expansion tank works to regulate house pressure when water heater is heating up. Pressure concerns have been address and system is working proper

Cut asphalt/concrete drive way as necessary. Remove concrete/asphalt. Hand dig up to 4’ deep to access water service that is leaking. After confirming pipe material and size, we will then make a proper repair up to 5’ in length using copper pipe. After repairs, restore water to the property and confirm no additional leaks. Once confirmed, we will cover and compact soil around the pipe, and prepare for concrete to be repoured. This price is good for pipe size up to 2” in diameter, and up to 4’ deep. Anything beyond this we will have to notify the customer prior to making the repair. Price includes removal and disposal of concrete and asphalt. —— After excavating and back filling the trench, and confirming no additional leaks. We will compact the dirt. Sub contract concrete company to pour concrete to customers specifications. Notice; after further discussion, we filled the trench in with concrete to be prepared for asphalt. Discounted the job.

Junoon Lounge Men’s right urinal was clogged and water would not go down. Let customer know that the first step is to auger the urinal which is snaking the urinal itself. If that does not clear the clog, will need to pull urinal off the wall to use the sewer machine to snake through the drain. Drained water and pulled out grate. Ran urinal auger through and managed to clear clog. Flushed multiple times and urinal no longer backs up.