Duluth, GA

Cut asphalt/concrete drive way as necessary. Remove concrete/asphalt. Hand dig up to 4’ deep to access water service that is leaking. After confirming pipe material and size, we will then make a proper repair up to 5’ in length using copper pipe. After repairs, restore water to the property and confirm no additional leaks. Once confirmed, we will cover and compact soil around the pipe, and prepare for concrete to be repoured. This price is good for pipe size up to 2” in diameter, and up to 4’ deep. Anything beyond this we will have to notify the customer prior to making the repair. Price includes removal and disposal of concrete and asphalt. —— After excavating and back filling the trench, and confirming no additional leaks. We will compact the dirt. Sub contract concrete company to pour concrete to customers specifications. Notice; after further discussion, we filled the trench in with concrete to be prepared for asphalt. Discounted the job.

Junoon Lounge Men’s right urinal was clogged and water would not go down. Let customer know that the first step is to auger the urinal which is snaking the urinal itself. If that does not clear the clog, will need to pull urinal off the wall to use the sewer machine to snake through the drain. Drained water and pulled out grate. Ran urinal auger through and managed to clear clog. Flushed multiple times and urinal no longer backs up.

Customer has repaired several leaks on their water service. Emailed estimate for water service replacement. Have a great day!

Scope of work is to furnish and install new 50 gallon gas water heater. Drained current water heater and removed from stand. Installed new 3/4” pressure regulator valve (PRV). Reworked copper piping. Installed updated whole home water shut off valve. Furnished and installed new 50 gal gas heater. Expansion tank has been installed on cold line under stand of heater due to space. Connected piping, venting, and gas to new heater. Shut off valve for heater has been installed. Restored water to property and set temperature on heater. Recirculation pump crossover tee has been installed under master bathroom sink. Set pressure to residence at 65 psi.

Arrived at office for clogged sink and not working disposal. Upon investigation noticed sediment build up in both traps. Disposal motor has completely failed and is not running with power. At this time sink is flowing and customer opted out of any repairs. Will leave quotes for future if situation changes. Thank you for choosing True plumbing for all your plumbing needs! Liked our service? Please leave us a review on Google and follow our instagram @Clog_dog.

Customer was experiencing leak in front yard on main water line, technician excavated pipe and found break on polybutylene pipe, performed repair by cutting out a section and replacing with section of PEX-a piping connecting to copper on one end, but due to polybutylenes issues and recalled status, True plumbing cannot warranty the repair. Reinstated water and ensured leak was eliminated, backfilled hole to the best of our ability.

10/6/25 Customer called to have a gas grill hooked up. TP arrived and checked water pressure. Home pressure is safe at 60psi. Gas fitting that came with grill is defective. Advised to reach out to manufacturer for a replacement. Tied in gas grill with a ProCoat Gas Connector. Tested for leaks. NO leaks. Tested grill and flames come on. Could not keep flame lit due to rainy conditions. We hope you enjoy your new grill.

Please refer to attached estimates for recommended repairs bundle to replace current pressure regulator valve in tandem with water heater. Note: Tankless water heater option is also available. For estimate on tankless heater technician will need to revisit to determine location of tankless unit. Please contact True Plumbing for more information on tankless water heater installation.

Customer called for water leak in yard. Arrived at property and water can be seen pooling and small area in yard. Exposed and uncovered irrigation piping. Pinhole leak is coming from 1 inch irrigation line. Scope of work is to make replacement on section of piping. Water pressure to property is 149psi. Turned off water to property to replace section of piping. Replace section of piping on two 1 inch irrigation lines. Restored replace pressure regulator valve and thermal expansion tank. Current water heater is from 2017.

Called customer to see if they had questions regarding estimate provided.

Customer was experiencing a stoppage affecting the toilets and floor drains in the womens restroom, customer stated this was the third time in two weeks. Technician ran a snake through a clean-out in the floor of the womens restroom and cleared the stoppage about 10-15’ out, ran the camera and found no issues, found drain pipe was clear and had proper slope. Technician believes issue is either feminine products are being flushed and causing a stoppage, or the pressure assisted toilets are not strong enough to flush and may need to be swapped out for traditional tank type toilets.

Customer called for leak at property. Arrived at property and customer stated that water can be seen coming up through flooring in pantry. Wood flooring is wet and flooring in living room is also wet. Customer stated they have turned off main shut off valve located in garage off. Customer has stated that leak is less when water is turned off at main. Customers kitchen sink is underneath slab. Waterlines appear to have slab leak. Water is still on at city meter. Estimate for new main water service and reroute of kitchen waterlines will be given. Contact information for Leak Detection will also be given. If Leak Detection is performed, true plumbing will give pricing to perform repair on section of pipe. Reliable Restoration David White: (678)-492-9860 National Leak Detection: (404)-579-1188

Revised estimate with additional cost and details for specific concrete repair.

Replace stand alone tub drain tail piece only. Reinstall tub drain and verify no more leaks. Additional charges would apply if we have to rework the drain in ceiling below/cut additional drywall. —- Returned to complete proposed work. Installed new Oatey free standing tub drain kit, includes some wood work to secure the flange. Set the tub, and installed new shutoff valves. Ran water through the tub, filled tub up multiple times verifying no more leaks. I then fully caulked around the bathtub,and recommended waiting 24 hours for the caulk to fully cure before using. Checked water pressure to the home at 100 psi. Anything 80 psi is considered too high, Thermal expansion tank also failed. Furnish and installed new 3/4” pressure regulator valve. Furnish and installed new thermal expansion tank at no additional cost. Customer paid via check

Customer has water near the water heater. I wiped away, and used shop vac to remove any water or moisture near the water heater. I then opened up the access panel at the bottom of the water heater and visually inspected under the water heater. Everything under the water heater is dry and no signs of water or moisture. Ran hot water and got the water heater to turn on. Visually observed condensate draining into the mop sink near by, which tells me there is no condensate clog. We suspect with the mop sink being so close to the water heater, that water is splashing outside of the basin, near the heater. Checked water pressure. Water pressure is fluctuating between 70 psi and 120 psi. This is an indication that the regulator valve has failed. Due to the high water pressure, this can damage the water heater and cause leaks to occur. Provided an estimate to replace the regulator valve which is in a very difficult access. Charged diagnostic price for todays visit.

Provided estimate on repairing water service line, attached estimates to do so. Drive way for restaurant would have to be closed off to do so. Please let us know if you have any additional questions. Dispatch fee is waived if work is approved.

Customer had different plumber try and disassemble the drain for bathtub. I do see some debri blocking the drain. Turned water on to the tub to see how it is draining, and after running it, it was leaking onto kitchen ceiling below. Our recommendation would be to have reliable restoration cut the ceiling in kitchen so we can access the drain pipes, And possibly pull up the standalone bathtub. We will then return to install new drain for bathtub, and reinstall/test for proper operation.

Removed flushometer housing , replaced with new seals and housing . Tightened everything back together . Released the water to check for leaks . Performed flushing to test new seals .

Arrived at residence to investigate, dripping manifold system for the house. Upon investigation found that first cut off valve is leaking steadily down the manifold and by the hot water heater. Providing quotes to install new manifold, one if hot water heater doesn’t need to be removed and another for if the hot water heater does need to be removed. Customer also asked if we could add to cut off valves for the hot and cold of the hot water heater and remove the shark bite fittings. It is recommended that customer dry out pan of hot water heater as not to damage the hot water heater with water that’s in it. Also providing a quote for a swap of trim kits on both showers in the home. This does not include the valve replacement, or any drywall cutting. Customers is instructed to find trim kits that are a one for one match with what they already have. Pressure is at a safe 60 psi Thank you for choosing True plumbing for all your plumbing needs.

Arrived at business for broken faucet and leaking toilet. Upon inspection found that faucet overtime and just lost parts and pieces connecting it to the countertop. Replaced faucet with new 4 inch spread two handle chrome, Kohler faucet. Tested for leaks. Found none. Upon investigating toilet found that water level was rising too high. So lowered the fill valve. Then replaced the toilet handle with a newer non-broken one tested several times found no leaks. Both areas are back to fully operational. Thank you for choosing True plumbing again for all your plumbing needs! We hope you have a great week!

Customer called about a leak and high water pressure detected by their Moen Flo. True Plumbing arrived and checked water pressure off of heater. Pressure is safe at 48psi. Checked water pressure off of front hose bib and street pressure is at 90psi. Found that Moen Flo was installed before Pressure Reducing Valve. Installation was done incorrectly. Minor repipe of Moen Flo so that it is after PRV. Shut water off to home at meter. Drained system and removed Moen Flo and old PRV. Customer stated unit is original to home and age of home is about 30 yrs old. Furnished and installed new 3/4 WATTS PRV. Reinstalled Moen Flo after new unit. Turned water back on and tested for leaks. NO Leaks. Home has water to home with a 60psi as new home pressure.