Decatur, GA

Completed sewer scope inspection as requested after customer cleared rocks from line. Camera inspection revealed significant pipe deterioration with extensive rust and corrosion throughout the system. Observed standing water and debris approximately 12 feet into the line, with visible metal fragments partially submerged, indicating potential structural compromise requiring professional attention.

Performed sewer scope inspection to investigate reported blockage. Located cleanout access and identified blockage approximately 70 feet into the sewer line. Documented current water heater condition in mechanical room. Recommended hydro-jetting service to clear remaining blockage and potential follow-up inspection to determine if repairs are needed after clearing.

Diagnosed water heater control system reporting high temperature readings and shutoff issues. Accessed system diagnostics display which showed normal combustion health status and proper tank protection via powered anode. System lifetime statistics (36,553 heating cycles, 3,837.1 run hours) indicate unit is functioning within expected parameters despite customer-reported temperature concerns.

Diagnosed and repaired leak at the garbage disposal and dishwasher connection point. Inspected the water supply valve assembly and drain connections. Tightened loose fittings on the braided supply line and verified proper operation of both appliances with no further leakage.

Completed installation of plumbing system with insulated piping, multiple brass valves, and copper pipe connections in utility area. Installed proper insulation on central black vertical pipe and ensured all connections were secure with appropriate fittings. System was tested and verified operational with no leaks detected.

Completed sewer scope inspection via basement cleanout access (contractor box code 1944). Located and documented sewer line path with utility markings. Observed PVC piping with connection point showing signs of bluish-green corrosion at clamp area. Photos taken of exterior markings and interior pipe condition for documentation purposes.

Completed sewer and water line replacement as specified in approved quote. Excavated trench and installed new white PVC piping sections along the length of the excavation. Worker properly positioned and connected plumbing components in accordance with installation requirements.

Diagnosed customer's shower temperature issue by inspecting plumbing connections. Found and replaced compromised brass valve fitting at PVC junction that was restricting hot water flow. Verified proper operation and pressure readings after installation, confirming shower now reaches appropriate temperature.

Completed estimate for electric water heater replacement in basement utility area. Inspection revealed aging unit with visible plumbing connections requiring attention. Noted deteriorated flooring near installation area and identified rusted pipe connections that would need addressing during replacement work.

Performed sewer scope inspection of residential property utilizing cleanout access point. Camera inspection revealed significant corrosion and sediment buildup along interior pipe walls. Observed accumulation of debris settled at pipe bottom, indicating potential restricted flow capacity. Photos documented both cleanout location and interior pipe condition.

Inspected leaking water main shut off valve. Accessed plumbing system through wall opening, revealing copper pipes with visible corrosion and a brass pressure regulator valve with green tag. Identified shut off valve with red handle as source of leak when operated.

Inspected shower drain system in pebble-tile bathroom floor due to reported drainage issues. Documented condition of square metal drain plate showing significant wear and discoloration. After service, confirmed proper drain function with water flowing freely through the brass/copper drain assembly.

Arrived at residence to investigate leaking hot water heater. Upon investigation found that the tank on the left 50 gallon gas hot water heater has failed. Providing homeowner with quotes to replace both hot water heaters as they are 22 years of age. Homeowner also stated that house is having pressure issues. The homes Pressure reducing Valve has failed. Providing several different quotes to fixing these issues. Thank you for choosing True plumbing for all your plumbing needs!

Customer was having issues getting hot water to kitchen sink again, technician removed comfort tee and found internal check valve had failed causing issues with cold water backfeeding into hot line, assumed a defective part and replaced under warranty. Double checked setting on tankless unit as well. WARRANTY WORK/DEFECTIVE PART.

Customer needs rain water diversion - quoted more powerful sump pump replacement, and recommended calling waterproofing company before pulling trigger.

1/14/26 Customer scheduled to have a sewer smell located in women’s bathroom. TP arrived and found the p-trap underneath sink is in poor condition with improper drains. Replaced p-trap with PVC piping and tested for leaks. NO Leaks. Will follow up to conduct a smoke test to further determine whether the problem was resolved. Smoke test will take about 2-3 hours. Drywall will be cut to expose pipe.

Free camera inspection , provided estimate on replacing the sewer line and the regulator valve.

Leak under sink, left compartment, this is on the basket strainer and ptrap slip joints. In hall bathroom, shower riser is plastic CPVC pipe and is not supported, only way to properly fix would be to open up the drywall, install proper wood support and use copper pipe as it is much more rigid. Provided estimate on repairs. Furnish and install new basket strainer on left compartment sink. Furnish and install new tubular piping and ptrap. Provided discount for good customer relationship.

Customer said dispatch fee was not mentioned

Scope of work is to replace two elements on current electric tankless water heater. Scope of work includes turning off main water supply to unit. Arrived at property and water has been turned off and drained. Electric is turned off at breaker. Inspected and removed current elements to tankless unit and damage to elements can be seen. Replaced both elements and restored water to unit. Turned on electrical to tankless unit once water is at full pressure. Adjusted temperature to 125° and tested. Informed homeowner of preferred setting for tankless model and flow rate of unit. Panel is secured on unit and system is working properly.

Upon arrival, I identified water spraying from the cold water stop valve under the kitchen sink. Investigation revealed the CPVC piping was connected using compression fittings—an improper installation method for plastic pipe that commonly leads to leaks. I removed the faulty compression-style stop valve and cut out the damaged section of pipe, which showed internal cracking from the improper compression fitting. I then installed a new stop valve using the proper glued connection method and tested for leaks to verify proper functionality. During system pressurization, I discovered the whole home water pressure was reading 100 PSI, which exceeds the recommended range of 45-75 PSI. I also tested the thermal expansion tank and found it to be faulty, likely compromised by the excessive system pressure. The remaining stop valves under the kitchen sink are still using improper compression fittings on CPVC pipe. I provided estimates for replacing the remaining kitchen sink stop valves pree

Relit the water heater, made sure it stayed lit. Does not appear to have any additional issues. Water heater should reach full temperature in about an hour. Noticed the thermal expansion tank isn’t really supported, provided an estimate to rework. Water pressure okay at 60 psi.

Arrived at property to inspect electric tankless water heater. Technician has previously attempted to recreate error code E4. Unable to recreate error code and no hot water is being produced from tankless unit. Called tech support and diagnosed that both elements for tankless unit will need replace. Correct part number for replacement elements have been sourced. Elements will be ordered and True Plumbing will follow up for scheduling of replacement. Note: Breaker for electric water heater has been left in off position until replacement elements can be installed. Advised homeowner not to use tankless unit until new elements are installed.

12/29/25 Customer called about a sewer smell in women’s bathroom. TP inspected women’s bathroom and found several items of concern. Will leave estimates for repairs. Found sewer smell in storage area above women’s bathroom. Smell seems to originate from 2” vent stack. Will return to cut drywall in order to locate source of smell.

Arrived at property for EcoSmart Model 18 tankless water heater. Customer stated tankless heater was displaying error code E4. Ran hot water at kitchen faucet for extended period of time but unable to recreate error code. Adjusted temperature settings on tankless unit and little to no temperature difference can be seen on water. Recommended to call tech support for further diagnose and troubleshooting. Tech support is not available Sunday. Ecotemp 1-866-356-1992 Trip charge has been waived and customer has been rescheduled for 12/29/2025 Please get email. Customer declined to give email until service has been performed.