Decatur, GA

Checked water heater and water pressure, everything looks okay. Inspected sewer line with camera and we don’t see any major root growth. The cast iron in slab does have some build up that we recommend hydro jetting. Provided estimate on installing laundry sink and jetting.

Technician performed visual inspections on plumbing inside the home, found all plumbing inside the home appears to be relatively new, found it is all done to code, water heater is a professional grade water heater from a plumbing supply house from about 2024 with thermal expansion tank properly secured, water pressure to home is at a safe level at about 50psi. Technician found a clean-out outside and ran sewer camera, found sewer line is terracotta with some issues, wrote up estimate to replace, please see estimate for more details.

Arrived at residence for clogged upstairs toilet. Upon investigation determined auger would be best case solution. Augured toilet until water was able to flow freely. Continued augering more just to make sure anything was pushed out. Tested toilet several times and toilet is working with normal operation. Provided several quotes for hot water heaters and other items in the home. Thank you for choosing True plumbing for all your plumbing needs! Liked our service? Please leave us a review on Google and follow our instagram @Clog_dog.

Arrived at Property to remove existing ice cream wells and install three new Dipwells. Shut down water and removed existing wells and drain lines. Installed three new ice cream dip wells with new braided supply lines and copper drain pipes. Cut water back on and tested each unit. Each unit is working with normal operation. Please refrain from using units for the next day to allow the silicone in the back to dry. Thank you for choosing True plumbing for all your plumbing needs! Liked our service? Please leave us a review on Google and follow our instagram @Clog_dog.

Change out gas line with rodent proof covering.

9/15/25 Customer called about issues with washing machine. True plumbing arrived and ran water through laundry drain line. Ran water for about 5 mins and no signs of a back up as of rn. Inspected supply lines and shut off valves. Advised to have an appliance specialist examine unit.

Leak on ice maker supply line running to fridge. As supply line was leaking replaced with new line. Turned on water and tested for leaks. No leaks detected. Customer stated that the water heater pan fills with water and asked to have the drain snaked. The condensation of all the units above also runs into the same drain. Let customer know that the heater pan should not have been run into the hvac condensation drain and that snaking the condensation drain may not help to much as the clog is most likely due to the chemicals in the condensation which can create a gel in the pipe. Snaking will poke a hole through the gel but the gel may close itself in a short time. Recommend customer pour bleach down the drain as it will dissolve the gel in the pipes.

Toilet in guest bathroom not flushing. Augered toilet and toilet now flushes properly. Kitchen sink gurgles occasionally when the downstairs washing machine is in use. The kitchen drain ties in with the washing machine downstairs. The drains in the slab are cast iron and may be partially clogged. Provided the option to flex shaft the drain. Customer opened to wait to perform the work. Water pressure is at 80 psi. Recommended replacing pressure reducing valve as pressure reducing valves are rated for 75 psi.

Disposal for kitchen sink is jammed due to rusted interior. Replace disposal with new disposal.

Garbage disposal in unit is jammed. Unjammed disposal and found that the insides were rusted and the blades were grinding against the rust. Let landlord know that the disposal needed to be replaced as there was also a leak found the flange. When removing the disposal found that the electrical wire was insufficient length and was very tight. Let landlord know of the issue and that it can potentially cause electrical fire if the wire snaps. Recommend contacting electrician to resolve issue. When removing the disposal, also found that the previous installer did not properly seal the flange as there was no putty or silicone in between the flange and sink. Instead the installer used caulk underneath the sink between the sink and the mounting flange which caused a leak and rust below. Replaced disposal and installed new flange. Connected the electrical. Test for leaks. No leaks found.

Replaced two toilets with new roundfronts to allow door to fully close under warranty, toilets had to also be installed a few degrees off center to allow door to close as well. Toilets were set with new wax rings, toilets bolts and caps, and new supply lines. Tested multiple times before caulking around the base. Also tightened supply line on pedestal sink in powder room to eliminate drip, tested.

Arrived at property for leaking kitchen sink. Upon investigation, I found that both cartridges had failed. Identified cartridges and located. Picked up cartridges. Turned water off and removed old cartridges and replaced with new. Turned water back on and tested. Found no leaks. Sink is working a normal operation. Thank you for choosing True plumbing for all your plumbing needs! Liked out service? Please leave us a review on Google and follow our instagram @Clog_dog. Y’all’s food is amazing!

Customer would like three dip well ice cream wells removed and then three new ones installed. This quote includes new water supply lines and new drain lines that are PVC. Customer mentioned copper drain lines. If lines are changed to copper a $220 extra charge will be added for material. Making the total $1690. Thank you for choosing True plumbing for all your plumbing needs!

Arrived at residence for fallen sink. Upon investigation found that sink basin had become unglued from countertop. True plumbing recommends a countertop company come and reinstall it with epoxy and adding brackets this time. Thank you for choosing True plumbing for all your plumbing needs.

Provided quote for installing three scoop baskets. Running new waterlines to each and new drain lines to each. Thank you for choosing True plumbing for all your plumbing needs.

Customer scheduled quoted work to be done. Scope of work is to repipe compromised hot water line. Location of pipe is on the hot water line coming off of the 10 gal electric water heater. Advised to have an electrician come out and properly determine the power shut off for the 10 gal electric water heater. There are two small sections of pipe that need to be repiped and will require to power down and fully drain the 10 gal electric water heater. Tested for leaks. NO Leaks.

Arrived at residence to repair previously found hole in main stack of waste line. Prepped area and cut for slip coupling repair. Glued and applied PVC repair. Tested upstairs lines for 10 minutes. Found no leaks. The system is back to fully operational. Thank you again for choosing True plumbing for all your plumbing needs! Like their service please leave us a review on Google and follow our Instagram page @clog_dog.