Brookhaven, GA

Installed new Rheem power vent water heater in utility area, including proper connection of copper supply lines, PVC venting, and expansion tank mounting. Inspected kitchen faucet as requested and documented proper plumbing infrastructure with exposed framing and insulation prior to wall enclosure.

Installed customer-supplied reverse osmosis water filtration system per approved quote. Completed installation of WaterLogic filtration unit adjacent to existing InSinkErator garbage disposal under kitchen sink. Documented installation with verification photos showing proper positioning and connections of all components.

Located and repaired a leak in the water main line at the base of the house foundation where it enters the crawl space. Discovered significant corrosion at the junction where a rusty metal pipe connected to a PVC section, which was the source of the leak. Replaced the damaged section with new copper piping and fittings to ensure proper sealing and prevent future leakage issues.

Diagnosed and serviced non-operational sump pump in basement basin. Found submersible pump partially submerged in murky water with excessive sediment buildup. Excavated surrounding area to access pump components, removed debris and root intrusions that were impeding proper function, and restored system to normal operation.

Replaced non-functioning InSinkErator garbage disposal with new Badger unit in stainless steel kitchen sink. Installation completed successfully with proper mounting and connections verified. Customer was provided information about additional filtration options for future consideration.

Completed scheduled follow-up to previous diagnostic work on Kohler shower multi-valve. Removed damaged valve assembly from tiled wall, which showed significant water damage and deterioration around the fixture. Installed replacement Kohler valve unit, securing all connections and verifying proper operation with no leaks.

Diagnosed and repaired outdoor faucet leak caused by corroded copper pipe fitting with damaged waterproofing membrane. Replaced deteriorated pipe section and restored proper sealing around penetration point to eliminate continuous dripping that had persisted for approximately one week.

Diagnosed 50-gallon gas water heater with active leak at tank bottom and no hot water output. Confirmed tank failure with visible water pooling around base. Replaced unit with new, properly-sized water heater, ensuring correct gas line connections, proper venting, and tested system for leaks and proper operation before completion.

Performed diagnostic service on 10-year-old A.O. Smith standard water heater. Inspected tank, connections, and blower motor assembly for proper operation. Verified all plumbing connections, including copper pipes and PVC venting system, were secure and functioning correctly. Water heater is installed in utility area with proper clearance and ventilation.

Performed scheduled tankless water heater maintenance service, which included a complete system flush to remove mineral deposits and scale buildup. Inspected and cleaned the inlet filter/strainer to ensure proper water flow. Visual inspection of the Energy Star rated unit confirmed proper installation with appropriate gas line connections and color-coded plumbing configuration.

To winterize pool house, technician shut off water to building at main shutoff behind water heater, disconnected and drained water heater, disconnected supply lines at every fixture, and blew compressed air to blowout any remaining water in water lines. Filled every fixture trap with non-toxic antifreeze. Left all fixtures, stop valves, and hose spigots in the on position. Left quote to replace mixing valve at customers home, water pressure is at a safe level at 64psi.

12/12/25 Customer scheduled to have a plumbing inspection of home conducted. TP arrived and conducted inspection. Found a break on condensation line from tankless water heater during inspection. Repaired break. Inspection report will be in job task details. Customer approved to have tankless water heater flushed and filters cleaned. Office will confirm date and time.

Replaced broken garbage disposal in unit #C2 from work previously completed. Disposal is under manufacturer warranty of 3yrs, but no warranty under True Plumbing.

This service includes removing standing water from the Unit C1 sink and performing flex shaft drain cleaning up to 25 feet through the existing drain line. Units C1 and C2 show evidence of drainage clogs. The resident of Unit C1 reports that water backs up into their sink even when not in use, indicating that drainage from upstream units (C3 and C4) is backing up into the lower units’ plumbing. Unit C1 experiences the most severe backup as it is located furthest downstream in the drain system. Inspection of the drain piping in the crawl space revealed a significant leak with constant dripping above the stack connection point where all kitchen sink drain lines converge. At this time, we cannot definitively determine whether the leak originates from the common drain pipe or from one of the individual unit branch drains. Attempted drain cleaning with flex shaft machine with no success after two passes. The equipment lodged inside the pipe and we had to cut the line in order to reconnec

Psi 50 When testing water pressure, psi dropped to 35 when running the tub. Possible issue with the pressure regulator. Customer stated they are not experiencing any drop in pressure when running multiple fixtures. Turned psi up to 65 Top floor master shower is not getting good water pressure. House was built in 2021. Let customer know it could be the shower head. Recommend getting a shower head that has less nozzles to spray from which should increase the pressure coming out. Checked water meter to make sure water is turned on fully. The meter was fully on.

Arrived at residence to investigate issues with lukewarm water throughout the home. I noticed they have a recirculating pump with a check valve, which I turned off to test. After turning off the valve on the recirculating line, I tested the hot water and found that everything was functioning properly. I replaced the check valve to address the issue. I also adjusted the hot water temperature if few degrees higher for the customer. Customer also mentioned that the water pressure specifically in the master shower was low. Customer opted to have the pressure reducing valve adjusted higher, and I removed the showerhead and found a gasket lodged in the pipe. Reinstalled the showerhead and tested to find that the flow was much improved. Customer mentioned that the upstairs guest bath faucet was not secured on the cold side. I noticed that the support was installed improperly. I removed a washer and installed the support back. Tested and found that it was more secure. No guarantee on longevi

Scope of work is to uncover and excavate main sewer line located in front of driveway. Excavated area previously marked from camera inspection. Remove removed brick driveway and proceeded to uncover 4 inch PVC sewer line. Line is completely disconnected at fitting. Scope of work is to replace section of separated sewer line. Removed section of damaged sewer line. And installed new 4 inch PVC connections. Additional fittings have been used as to prevent tension on piping. Mechanical connections have been used and covered in concrete. Area has been backfilled. System is working properly. Included in scope of work is to flush tankless water heater. Used haymaker solution to flush heat exchanger of tankless water heater. Water heater has been flushed continuously. Solution has been purged from water heater before returning hot water to residence. Water heater is working properly upon completion.

Customer called for a clog at property. Arrived at property to diagnose. Customer currently has two cleanouts at property. Standing sewerage can be seen in cleanout closest to property while second cleanout is clear. Used flex shaft cable to clear blockage. Camera inspection has been performed and full seperation can be seen in main sewer line. Located area of seperation. Performed full camera inspection of line. Please refer to attached estimate to replace section of seperated sewer line.

9/3/25 Customer called about a running toilet and high water bill. True plumbing arrived and checked water pressure. Home pressure is safe at 60psi. Adjusted water level on toilet in main bathroom. Replaced Kholer aquapiston stem in tank and supply line. Tested for leaks and NO Leaks as of rn. Left customer with a dye test and educated on how to use. Advised to allow dye to sit for 24hrs in order to get accurate results.

Performed the following work: Replaced hot and cold Pfister faucet cartridges on right double vanity sink in the primary bathroom. Found what looks like wood debris in the cold side supply line. Removed supply line and flushed stop valve of any debris. Installed a new supply line. Checked for leaks. No leaks were found. Faucet now has proper flow on the cold side. At no additional charge, tightened faucet to the countertop in the hall bathroom. Due to the countertop faucet hole being to large, the faucet may become loose again.