Dunwoody, GA

Customer was experiencing a running toilet in upstairs bathroom, technician rebuilt tank with new fill valve, flush seal (flapper), and supply line to correct issue. Recommend not to put chlorine or other chemicals in toilet tank as they degrade seals and gaskets quickly. Technician looked at shower in first floor bathroom to check out issues with hot water, attempted to adjust the scald guard to increase hot water but found it was almost maxed out already, sent quote to replace cartridge as next step but cannot guarantee this will solve the issue.

12/29/25 Customer interested in having gas line set up for grill. TP arrived and located a capped off 1/2in gas line underneath deck. Estimate for gas grill is in attachments. Checked water pressure and it was safe at 60psi. Inspected tankless unit and maintenance is advised if none has been conducted. * Advised customer to get a new hose set for gas grill, due to a missing part for gas grill connection.

Customer was experiencing water staining in ceiling below master bathroom, technician removed access panel and noted where stains were showing up, looking at master shower technician noted a large gap in shower valve trim that lines up with staining. Customer will apply silicone sealant to gap and watch to see if leaks have fully stopped.

Homeowner called for bathroom faucet experiencing temperature fluctuations. Advised customer a follow up will be necessary if multiple fixtures in property are experiencing the same temperature fluctuations. Hot water has been tested in upstairs bathroom double vanities and kitchen sink upon installation of new check valve. Hot water is working properly. Advised customer new faucet may be needed.

Please book call only for tomorrow.

Arrived at residence to perform quoted work of installing a new Pressure reducing valve and new hot water heater. Shut down water to home and removed old prv. Installed new Pressure reducing valve and turned water back on. Found no leaks. Installed new hot water heater and cut water on to it. Tested for leaks and found none. Hot water heater is working with normal operation. House pressure is sitting at a safe 62 psi. Thank you for choosing True plumbing for all your plumbing needs! Liked our service? Please leave us a review on Google and follow our instagram @Clog_dog.

Arrived at property to diagnose hot water and pressure problem in property. Static pressure to property is 55psi. Performed pressure drop test and pressure dropped to 40 psi. Current pressure regulator valve is working properly. Inspected temperature on hot water heater and temperature is set to 125°F. Checked master bathroom faucets and water is not getting up to temperature. Scope of work is to install new check valve on cold inlet. Turned off water and electrical to heater and drained heater down to install new check valve. Spring check valve has been installed on vertical section of piping. Thermal expansion tank has been reconnected and water has been restored to heater. Adjusted temperature of water heater to about 130°. System has been tested and hot water is working properly. Note: If pressure fluctuations arise in property a new pressure regulator valve will be needed.

Arrived at residence to investigate leaking hot water heater. Upon investigation found that heaters tank has failed and it’s leaking from the bottom. Presented quote for replacement of heater, along with pressure reducing valve for the home. House pressure was sitting at 110 psi. Will return tomorrow to perform quoted work. Thank you for choosing True plumbing for all your plumbing needs!

12/10/25 Customer called about a toilet that is having problems and water hammering. TP arrived and checks water pressure to home and found it to be safe at 60psi. Inspected tank of toilet and found internal hardware to be worn out and due for a replacement. Advise to replace fill valve, flapper, and supply line to toilet. Advise to install a hammer rest on water supply. Found that the shut off for toilet does not hold at 100% and will need a replacement. Customer would like to replace it on another visit. Furnished and installed fill valve, flapper, supply line, and hammer rest. Turned water back on and tested for leaks. NO Leaks and toilet is fully functional now. Flushed several times and NO water hammering has occurred.

Existing water heater no longer producing hot water. Due to the age, it was recommended to replace the heater. Furnish and installed new 50 gallon electric water heater. Includes new thermal expansion tank and shutoff valve. Restored water to the home and verified no leaks and everything operating as it should. Have a wonderful day

Customer had a leaking 1/2” gate valve. This valve isolated the hot side of the shower above. Recommended replacing both gate valves at the same time. Customer declined. Turned water off to the home and drained down the system. Cut out the old gate valve and installed new 1/2” ball valve. Restored water and verified no leaks and valve is operating as it should.

12/5/25 Customer called to have a quote for water heater replacement. TP arrived and checked water pressure to home. Home and pressure is safe at 60psi. Tested Thermal expansion tank by running hot water in order to kick on the water heater. Pressure jumped to 90psi. Thermal expansion tank is compromised and needs a replacement. Water heater system consists only of a 50gal electric unit and a 50 gal Gas unit. Units are pipes in series. Both units are about 9-10 years old, and are at the age of replacement. Will leave estimate for water heaters in attachments. Customer approved to replace 4.8 gal Thermal expansion tank. Shut water off to units and partial drained unit with thermal expansion tank. Removed compromised tank. Furnished and installed a 4.8 gal thermal expansion tank. Tank is mounted by a bracket for support. Turned water back on to units. Ran hot water through out home in order to release any air in pipes. Rechecked pressure and it is steady at 60psi. *Some air may stil

Kitchen sink clogged. Both compartments of the kitchen sink were not draining Disassembled piping under the sink and removed a lot of debri. I then used the flex shaft machine and snaked approximately 20’ worth of pipe, removing a lot of build up. Reassembled the drain pipes, filled both compartments on the sink and verified its draining good.

11/25/25 Customer called about a leaking hose bib. TP arrived and checked water pressure, and found it to be safe at 60psi. Customer stated a contractor was working on walk way in front of home and broke hose bib. Contractor replaced handle, stem and washer of hose bib. Shut water off to home and took apart hose bib. Reassembled hose bib and tested for leaks. Hose bib is now functioning properly.

Installed customer supplied Kohler Highline series toilet. Includes new wax ring and supply line. Toilet came with a broken toilet seat. Customer will return to Home Depot and swap out.

Upstairs toilet already pulled, used camera to clear soft tissue blockage. Verified drain is flowing Recommended avoiding using thick toilet paper. Reset toilet. Flushed several times verified its flushing and draining good.

Will need to add shut off valve and 1/2” flare fitting to reconnect to copper gas line. After reconnecting, detect gas leak in crawl space and once identified, give a quote to repair leak. Found the leak to be at a flare tee. Replace section of copper tubing and disconnect section that was not in use. Reconnect with new tubing and fittings.

Arrived at residence to install pre assembled vanity with new faucet and reinstall old toilet. Started by cutting back of the vanity, so that piping will fit and then seated and leveled to the wall. Then connected up the faucet and all the water connections. Then connected the drain. Due to the floor being higher, the drain P-trap sits low into one of those drawers so the drawer had to be taken out. Cut water back on and tested found no leaks. Sink is working with normal operation. Please refrain from using sink for 2 to 3 hours until the caulking is dry in the back. Next reinstalled the toilet, and connected to water. Turned water back on and tested toilet Several times found no leaks. Toilet is back to working normal operation. Please allow 2 to 3 hours before cleaning or sitting on the toilet for the caulking underneath the dry. Thank you for choosing True plumbing for all your plumbing needs! Please leave us a review on Google and follow our instagram @Clog_dog.

Tenet had a leak from her ceiling in townhome. Above is different unit. Tenet stated that the leak happened on Saturday and the upstairs unit stated that they had a plumber snake through the drain and is now draining properly. The upstairs unit also stated that they had someone camera the drain and there was a sharp turn which may be catching toilet paper. Checked upstairs laundry room and found that there is a water stain leaking down the drywall of a screw that is holding the shelf in place. Let upstairs know that as this clog is reoccurring it is best to consistently have the drain inspected and cleared.

Scope of work and install customer provided electric water heater. Furnished and installed new 50 gallon electric water heater. Old water heater has been drained, disconnected, and hauled away. Supported expansion tank for new heater. Reconnected recirculation line. New check valve and bleeder drain have been installed on recirculation line. Electrical connections have been made and has been set to 125°F. System is fully pressurized and in proper working order. Static PSI to residence is 55 psi. Capped off old 2 inch PVC power vent line. Full system is in proper working order. Note for office: Customer stated $100 voucher will be deliver to True Plumbing.

Arrived at residence for a leak in the ceiling. Upon investigation, decided to try to holes in the ceiling to investigate more. Ran the bathtub and after some time water started to pour down the supply lines leading to the top. The Jacuzzi tubs filled in multiple places. Water is running down the bathtub faucet, and it handles into to the ceiling downstairs. This is caused mold, and mushrooms to grow in between the subfloor and the tile in the bathroom. True plumbing, recommends replacement of the shower and of the Jacuzzi tub. Thank you for choosing True plumbing for all your plumbing needs!

Removed and hauled away old water heater, provided and installed new 50 gallon gas water heater with new isolation valve and new thermal expansion tank which was mounted and secured per code requirements. Reinstated water to home and purged as much air out of system as possible, tested all installed components and lit pilot light to water heater and set to approximately 120°F. Water pressure to home is at a safe level at 67psi.

Confirmed an active leak on the water service line. Turned water off from ball valve located inside the home. Then inspected water meter and confirmed it is indicating an active leak. Provided an estimate on water service replacement.

Customer was experiencing stoppage affecting second floor bathroom, had toilet ready to be pulled. Technician ran flexshaft until stoppage was cleared, ran water from multiple nearby fixtures to confirm, ran camera as far as possible and saw pipe appeared to be cleared with a possible belly further down the drain line. Cast iron appears to have a round interior which likely snagged toilet tissue and created a soft tissue stoppage, foam on pipe also indicates a drain cleaning solution has been used, technician warned draining cleaning solutions are particularly harsh and corrosive on cast iron. Would be a good idea to replace cast iron with PVC, but due to difficult access technician recommends exploring relining as an option. Customer will reset toilet.

From inside the basement, cut out existing sewer line where it is exiting the home. We will then drill a new hole approximately 1’ higher than where it is currently existing the home. Install new pvc pipe through new wall penetration. From outside, excavate from the house to within 5’ of the existing cleanout near the street. We will have to remove plants, bushes, and also repair the water service line if it is hit. We will maintain minimal slope from the house to the 2nd cleanout. Depth at second cleanout is approximately 11’ deep. We will dig our new trench as low as we can to achieve slope. We will hydraulic cement repair foundation wall, however, it is recommended having a foundation company properly seal. Not responsible for removal/disposal of large bushes or any land scape repairs. If accepted, we will credit back the jetting charge.