Chamblee, GA

Diagnosed parallel electric water heater system experiencing lukewarm water output and occasional breaker trips on one unit. Inspected A.O. Smith dual tank installation with expansion tanks and observed possible cross-connection issue between units. Documented system configuration with photographs for further evaluation by management regarding appropriate resolution options.

Responded to service call for kitchen floor drain clog. Removed damaged drain cap that had previously been installed. Successfully snaked drain line to clear blockage and restore proper drainage function.

Responded to emergency call for kitchen sink that fell through countertop during customer plunging, causing plumbing damage. Installed sink brace kit to properly secure the undermount stainless steel sink to the granite countertop. Verified proper alignment of drain components and garbage disposal connection, ensuring system integrity and functionality.

Identified water damage around toilet base caused by failed wax ring. Removed toilet, replaced damaged flange and wax ring, then reinstalled toilet with new bolts and properly sealed base to prevent future leakage.

Replaced faulty sump pump and installed new PVC drain pipe in crawlspace. Properly secured connections with purple primer/cement at joints. Vapor barrier was adjusted as needed to accommodate the new plumbing components.

Conducted follow-up inspection regarding customer's complaint of low water pressure in faucet previously serviced. Examined the supply lines under sink, specifically focusing on the braided supply hose connections. Verified proper installation of plumbing components including P-trap and drainage assembly.

Upon arrival, found sump pump non-operational with significant debris contamination in the pump basin. Discovered damaged mechanical components including a compromised spring assembly and torn rubber gaskets submerged in muddy water. Tested system pressure with gauge, confirming inadequate pressure (approximately 20 psi) at discharge line, indicating pump failure.

Responded to service call for slow kitchen sink drainage and sump pump issues. Inspection revealed mineral deposits and corrosion on basement drainage pipes, particularly at PVC elbow joints. Successfully cleared blockage and restored proper drainage function throughout the system.

Diagnosed and replaced failed sump pump. Installed new unit with properly functioning pressure gauge (verified 120 psi operating pressure). Connected discharge line to existing PVC drainage system on exterior wall.

Inspected water heater installed approximately one year ago that had water accumulating in the drain pan. Verified proper burner operation through sight glass and examined installation area. Found no active leaks at water connections or TPR valve, suggesting condensation or previous minor leak that has since stopped.

Responded to report of toilet leakage extending beyond bathroom area. Upon inspection, identified corroded drain pipe with significant wear around edges and visible residue accumulation. Accessed floor opening to address the leak source and performed necessary repairs to prevent further water damage.

Performed quarterly jetting service on lift station to remove significant sediment buildup and debris from concrete basin. Cleaned corroded pipes and plumbing components showing substantial rust and mineral deposits. System was successfully restored to proper operation; recommended continuing quarterly jetting maintenance to prevent future accumulation.

Replaced worn toilet flapper with new unit to resolve flushing issues, and installed customer-supplied faucet fixture. Inspected master shower odor source and provided recommendations for remediation.

Identified and repaired ceiling leak caused by corroded pipe fitting in living room. Removed damaged section, installed new PVC pipe with proper 90-degree bend and secure metal clamps, ensuring proper connection to existing plumbing system. Confirmed repair by testing water flow with no further leakage observed.

Completed installation of water filtration system in utility area as per approved quote. Installed cylindrical water filter housing with cartridge filter, connected system using a combination of PVC pipes, PEX tubing, and brass fittings. Mounted filtration assembly securely to wooden framing and left filter wrench attached for future maintenance access.

Responded to customer's concern about high water bill by conducting leak investigation. Inspected water meter and main water supply system to identify potential sources of leaks. Examined all accessible plumbing components including shut-off valves and supply lines. No active leaks were detected during inspection, but recommended customer continue monitoring water usage for any unusual patterns.

Conducted follow-up inspection regarding customer's reported leak in garage. Accessed wall cavity by opening drywall, revealing PVC pipe with black coupling running vertically through wooden studs. Observed pink fiberglass insulation surrounding the pipe, with signs of compression/disturbance where insulation meets pipe, potentially indicating the source of the leak.

Responded to customer complaint of banging pipes. Diagnosed water hammer issue caused by excessive pressure in the plumbing system. Adjusted pressure regulator valve to manufacturer's specifications and verified proper operation, eliminating the noise issue.

Diagnosed and replaced leaking 1/3 HP InSinkErator garbage disposal unit. Installed new disposal with proper PVC pipe connections and verified system operation with no leaks.

Inspected bathroom for reported ceiling leak. Observed bathtub/shower installation with white porcelain tub, beige ceramic tile surround, and chrome fixtures. Documented current condition of fixtures, tub surface, and grout which showed signs of aging that could potentially contribute to water intrusion.

Conducted comprehensive sewer scope inspection revealing significant pipe deterioration with extensive corrosion, mineral deposits, and discoloration throughout the line. Camera inspection documented severe interior damage at approximately 79 feet into the system, with evidence of moisture intrusion and structural compromise. Findings indicate need for repair or full replacement as discussed with Paul; detailed inspection photos provided for assessment.

Right galvanized nipple under bathroom sink is leaking. Turned water off to the home. Left galvanized nipple broke while attempting removal. Removed section of drywall and repiped section of water line in copper. Removed right galvanized nipple. Installed two new stop valves and two new supply lines. Checked for leaks. Water pressure is at 90 psi. Unable to warranty pressurized water line connections due to high water pressure. Provided options to install a new pressure reducing valve and replace thermal expansion tank. True Plumbing does not repair drywall.

Removed diverter for tub filler. Installed a new diverter for tub filler. Checked for leaks. No leaks were found.

Arrived at property for potential backup of main sewer line. Upon arrival, standing water can be seen in downstairs bathroom. Turned water off to main service line of property as standing water appeared to be clear, unlike sewage. Used shop vac to clear downstairs bathroom of standing water. Once water has been cleared, turned water back on to property and meter can be seen spinning. This is an indication that main water line is damaged. Turned water back off at meter. Downstairs toilet can be seen gurgling. Pulled toilet to preform camera inspection. Main sewer line is full of standing water upon inspection. While inspecting line, camera was able to provide relief for main sewer line. A root intrusion and separation can be seen in main line. Note: Homeowner gave approval to not reset toilet. Capped off angle stop valve to toilet and water has remained off at meter to property until main water service line is replaced.

Arrived on-site to investigate potential issues with ignition error code from the tankless water heater. Provided options to start, and customer opted to have tankless water heater diagnosed with the manufacturer. We called manufacturer and proceeded with diagnostic procedures, including gas pressure and inspecting ignition coil for spark. Findings: What we found is that the tankless water heater was igniting properly, which led the manufacturer to believe that the components were just dirty. He recommended an in-depth cleaning of multiple components, including the fan, the heat exchanger fins, the burner, and the flame rods. This is a pretty extensive cleaning for us and would take a lot of time. I opted to clean the flame rods, which was relatively straightforward and the most likely culprit. Customer also mentioned that the toilet downstairs had started leaking and caused some minor damage. He also mentioned that the faucet in the same bathroom where the toilet was leaking had the