404-585-8990
770-PLUMBER
Rating
Reviews
Name: Max Ososkalo
Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting strong customer satisfaction and trust in the plumbing service. Customers consistently express appreciation for the professionalism, expertise, and communication skills demonstrated by the technicians. A dominant theme throughout is the thorough explanation of issues and repair processes, with reviewers frequently noting how well problems were communicated in understandable terms. The prompt and efficient service stands out as a major strength, with multiple mentions of same-day appointments and quick response times that exceeded expectations. Customers repeatedly highlight the personable and friendly nature of the service providers, creating a sense of trust and comfort during what can often be stressful situations. The quality of workmanship receives consistent praise, with reviewers noting successful problem resolution, attention to detail, and going above and beyond standard expectations. Long-term loyalty is evident, with several customers mentioning years of positive experiences and intentions to use the service again for future needs. The fair pricing and accommodating nature of the company further contribute to the highly favorable impression. Overall, the reviews paint a picture of a reliable, customer-focused plumbing service that consistently delivers excellent results while maintaining strong interpersonal relationships with clients.
excellent service
Max an his crew did exceptional work. We were under a time crunch and they worked with us to get the job done successfully and everything is now working properly.
We needed to have a burst copper pipe replaced and the work was done on time and professionally.
Max was professional, knowledgeable and was able to fix our plumbing issue quickly. He took the time to explain the issue and was very skilled. True plumbing is a fantastic company with great customer service from the moment you call to the technicians they send to your home…always a great experience during stressful water issues
We woke up to a small river in our basement, Max was here by 10.30am, and we had a new hot water heater by 3pm. He was quick, professional, and explained things thoroughly. We will definitely use True Plumbing again.
Response from True Plumbing:
Thank you so much for the awesome review! Nobody likes to wake up to a busted water heater and a river in their home, so we are so glad we were able to come out quickly and take care of it for you. Hope you are enjoying your new water heater. At your service anytime!
Response from True Plumbing:
Thanks for the five star review! We will pass your excellent feedback on to Max. At your service anytime!
As always, True Plumbing responded quickly to my call and resolved the issue immediately. Max was very professional, showed me in advance several options and once I chose, he fixed it promptly and then showed me exactly what he had done. True Plumbing and all of its employees are always prompt, professional, and friendly! I highly recommend them if you want your problems solved in a prompt manner!
Response from True Plumbing:
Thank you Linda! We know your time is incredibly valuable and nobody has extra time to spare for plumbing issues. We’re so happy to hear Max could resolve yours quickly and professionally! We’re here for you anytime you need us!
Did not rush the job and was very knowledgeable. I did not feel like someone was over-selling
Response from True Plumbing:
We appreciate the wonderful review! Thank you and happy New Year!
Max and Grayden did a great job freeing up our slow kitchen drain and replacing our disposal. They came out to the house within a hour of our call. The job was larger than originally thought but they persevered and did a great job freeing up our drain. They spent more than 3 hours fixing our plumbing issues. Very professional, very capable.
Response from True Plumbing:
Thank you so much for the outstanding review! We hope everything is flowing smoothly for you now. At your service anytime!
Response from True Plumbing:
Thank you Kim! Max is the best! At your service anytime.
Response from True Plumbing:
Happy we could help! Thank you for the great review!
They are amazing and professional! I will definitely call them in the future!
Response from True Plumbing:
Thanks for the awesome review! That’s exactly what we strive for with every job. At your service anytime!
Excellent
Response from True Plumbing:
Thank you so much for the five star review!
Outstanding! Max arrived when scheduled, did a thorough assessment and presented several options. He answered all of our questions to our satisfaction. Additional necessary service already scheduled.
Response from True Plumbing:
We’re glad to hear it! The best compliment we can receive is knowing we have earned your trust for another job. Thank you so much, and we look forward to being of service in the future!
Replaced deteriorated cast iron drain piping in crawl space with new PVC drainage system. Removed existing cast iron sections, installed white PVC piping with proper slope and support strapping, and secured all connections to ensure code-compliant operation. All plumbing lines tested and verified functional upon completion.
Installed new gas line to kitchen range and water supply line to pot filler fixture. Work included running copper piping through floor joists in basement area with brass ball valve for shutoff control, and routing supply lines through wall cavity behind kitchen area to terminate at appliance locations.
# Water Heater Leak Detection and Assessment Responded to service call for abnormally high water consumption indicated by elevated utility billing. Upon arrival, conducted thorough inspection of water heater system to identify source of water loss. Inspection revealed an electric storage tank water heater with significant corrosion and active leakage. Heavy rust staining and oxidation observed on exterior tank surface, with vertical streaking patterns indicating prolonged water seepage from upper pipe fittings and connections. Corrosion damage concentrated on left side of unit with additional deterioration visible at lower connection points. Examined pressure relief valve assembly and associated brass fittings, which displayed advanced tarnishing and patina consistent with extended moisture exposure. Pressure gauge reading documented in lower range. Bottom connections showed oxidation on brass components and evidence of water migration around threaded joints and adapters. Assessmen
Responded to service call for toilet not flushing properly and making unusual noise. Upon inspection, identified worn flapper valve and deteriorated flush mechanism components with visible mineral buildup throughout tank interior. Disassembled and examined fill valve assembly, flush valve, and overflow tube system. Found cloudy, mineral-laden water indicating potential supply line issues contributing to accelerated component wear. Documented existing conditions including sediment deposits on tank interior surfaces and discolored water. Inspected mounting hardware, water supply line connections, and shutoff valve for proper operation. Provided customer with photographic documentation of internal tank components and recommended replacement of flapper valve, fill valve assembly, and complete flush mechanism to restore proper flushing function and eliminate noise. Advised tank cleaning to remove mineral deposits and sediment accumulation affecting performance.
Tightened kitchen faucet mounting hardware to eliminate movement and ensure stable operation. Inspected toilet for clogging issues related to toilet paper usage and verified proper flush function and drain flow.
Inspected and documented corroded cast iron pipe section located in crawl space beneath wooden floor structure. The affected pipe showed significant deterioration with damaged insulation wrapping, visible corrosion, and accumulated debris. Photographed existing conditions including the corroded cast iron section, surrounding plumbing infrastructure, flexible ductwork, and structural support elements to document pre-replacement state and provide customer with visual assessment of necessary repairs.
Replaced wall-mounted urinals in commercial restroom facility with new white porcelain fixtures. Installed chrome-plated manual flush valve assemblies and connected water supply lines to ensure proper operation and code compliance.
Installed pressure reducing valve (PRV) on main water supply line and thermal expansion tank in attic space to protect plumbing system from excessive water pressure and thermal expansion. Replaced aged, deteriorating foil-wrapped HVAC ductwork insulation that showed significant cracking and discoloration. Mounted new PRV assembly with copper piping connections and installed expansion tank to code specifications among existing wooden joists and insulation. All installations completed with proper support, clearances, and integration with existing plumbing infrastructure.
Completed installation of wall-mounted tankless water heater system including all necessary plumbing connections, gas line hookup, and dual PVC exhaust venting routed through exterior wall. Installed isolation valves, sediment filtration, pressure relief components, and electrical connections to ensure fully operational and code-compliant system.
Completed inspection and documentation of underground utility access points at commercial property. Accessed and photographed concrete vault with metal doors and located buried valve covers, verifying proper access to water system infrastructure for maintenance purposes.
Responded to service call for non-operational older tankless water heater unit. Upon arrival, performed diagnostic assessment of the system, accessed internal components to inspect circuit boards, wiring harnesses, and mechanical assemblies. Evaluated electrical connections, gas line integrity, and ventilation ductwork associated with the tankless system to identify failure points and restore proper operation.
Responded to service call for dishwasher and kitchen sink drainage issues. Upon inspection, identified clogged drain line affecting both the dishwasher discharge and sink drainage system. Disassembled P-trap assembly and cleared blockage from drain pipes connected to garbage disposal unit and sink tailpiece. Verified proper water flow through both sink basins and dishwasher drain connection, reassembled all plumbing connections, and tested system for proper drainage and confirmed no leaks present.
Responded to multiple plumbing concerns including gas supply issues and water system problems. Investigated gas line serving fireplace and outdoor grill with no gas flow. Addressed disconnected toilet supply line in basement bathroom, reconnecting corroded valve assembly and water supply line to restore proper function. Evaluated pool house dishwasher receiving only cold water supply despite presence of under-sink water heater, identifying potential issue with water heater operation or connection to appliance hot water line requiring further diagnosis.
Responded to report of water leaking into closet ceiling from uncapped vent pipe. Accessed attic space and located open PVC plumbing vent pipe with exposed elbow joint above affected area. Inspected pipe configuration and traced connection to determine source of moisture intrusion. Documented condition of uncapped vent line and surrounding insulation for repair recommendations.
Performed high-pressure hydro jetting of sewer line to clear blockages and provide access for video camera inspection. Successfully cleared debris and buildup, allowing for complete scope evaluation of the sewer system condition.
Successfully installed gas and water supply lines in basement ceiling area per approved specifications. Routed refrigerant lines with foam insulation through exposed floor joists, connecting multiple pipe segments at central brass junction fitting with pressure relief valve. Secured all piping runs with appropriate mounting hardware and metal strapping to ensure proper support and code compliance. Installed flexible black conduit along wooden beams with red mounting clips for wire management. Work included coordination around existing pink fiberglass insulation batts and LED lighting fixtures in unfinished ceiling space.
Responded to a clogged drain affecting two toilets in a multi-story residence. Successfully cleared the main drain line obstruction, which included removing fabric material and debris that was blocking proper flow. Both upstairs and downstairs toilets restored to full operational capacity with normal water levels and flushing function.
Responded to service call for non-functional garbage disposal unit. Upon inspection, found the disposal mechanism jammed with accumulated debris, sand, and small stones that had entered through the drain. Cleared the obstruction from the grinding chamber, tested unit operation, and verified proper function of the disposal and drainage system.
Performed video camera inspection of main sewer line following home inspector's report of a belly in the line. Accessed sewer system through exterior cleanout and completed comprehensive scope of the entire lateral from house to connection point. Camera inspection confirmed presence of belly/sag in the line where pipe has settled, creating low spot that allows debris and waste to accumulate. Documented findings with video footage and still images for customer review and provided recommendations for repair options to address the bellied section and restore proper drainage slope.
Responded to direct call for plumbing access work. Cut access opening in interior wall to expose water supply lines and shut-off valves. Multiple copper pipes and brass fittings visible with red-handled valve installed for system control.
Responded to customer concern regarding excessive water pressure in residential plumbing system following recent contractor work. Upon inspection, accessed ceiling cavity and utility area to examine pressure regulation components and water supply infrastructure. Evaluated existing copper piping system, pressure tank installation, and associated plumbing connections showing signs of age and oxidation. Documented current system configuration including pressure vessel with mounting hardware, copper supply lines with compression fittings, and related mechanical components. Verified pressure conditions and assessed overall system integrity to address reported high-pressure issue and ensure proper operation of water delivery system.
Completed on-site evaluation and documentation of excavated area adjacent to building foundation. Excavation revealed saturated soil conditions with standing water accumulation at bottom of trench and exposed PVC drainage pipe. Photographed site conditions including water pooling, soil composition, existing caution tape barrier, and weathered foundation wall for estimate preparation purposes.
Performed sewer scope inspection following morning jetting service that commenced at 8am. Camera inspection revealed significant buildup, mineral deposits, and discoloration throughout the line at approximately 34-35 feet depth. Pipe interior showed evidence of scaling, corrosion, and sediment accumulation on walls, with visible moisture and deterioration present in the older piping system.
Responded to follow-up call regarding water leakage on tankless water heater system. Upon inspection, examined the PVC venting configuration and condensate drainage system connected to the unit. Verified all pipe connections, mounting brackets, and clamps for proper installation and secure fitment. Documented the complete installation with photographs showing the venting assembly, PVC piping routes, and connection points to ensure no visible signs of active leaking at time of inspection.
Completed cast iron stack replacement with new PVC drainage piping. Removed deteriorated cast iron waste stack, installed white Schedule 40 PVC pipe from attic space through interior wall cavity, and secured all connections with proper couplings. Patched wall access points and verified proper drainage flow throughout the system.
