404-585-8990
770-PLUMBER
Rating
Reviews
Name: Max Ososkalo
Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting strong customer satisfaction and trust in the plumbing service. Customers consistently express appreciation for the professionalism, expertise, and communication skills demonstrated by the technicians. A dominant theme throughout is the thorough explanation of issues and repair processes, with reviewers frequently noting how well problems were communicated in understandable terms. The prompt and efficient service stands out as a major strength, with multiple mentions of same-day appointments and quick response times that exceeded expectations. Customers repeatedly highlight the personable and friendly nature of the service providers, creating a sense of trust and comfort during what can often be stressful situations. The quality of workmanship receives consistent praise, with reviewers noting successful problem resolution, attention to detail, and going above and beyond standard expectations. Long-term loyalty is evident, with several customers mentioning years of positive experiences and intentions to use the service again for future needs. The fair pricing and accommodating nature of the company further contribute to the highly favorable impression. Overall, the reviews paint a picture of a reliable, customer-focused plumbing service that consistently delivers excellent results while maintaining strong interpersonal relationships with clients.
Max from true Plumbing did an excellent job explaining how the tankless water heater works and how important it is to do a flush each year. He explained what he would be doing to flush the water heater. He answered all the other questions we had.
excellent service
Max an his crew did exceptional work. We were under a time crunch and they worked with us to get the job done successfully and everything is now working properly.
We needed to have a burst copper pipe replaced and the work was done on time and professionally.
Max was professional, knowledgeable and was able to fix our plumbing issue quickly. He took the time to explain the issue and was very skilled. True plumbing is a fantastic company with great customer service from the moment you call to the technicians they send to your home…always a great experience during stressful water issues
We woke up to a small river in our basement, Max was here by 10.30am, and we had a new hot water heater by 3pm. He was quick, professional, and explained things thoroughly. We will definitely use True Plumbing again.
Response from True Plumbing:
Thank you so much for the awesome review! Nobody likes to wake up to a busted water heater and a river in their home, so we are so glad we were able to come out quickly and take care of it for you. Hope you are enjoying your new water heater. At your service anytime!
Response from True Plumbing:
Thanks for the five star review! We will pass your excellent feedback on to Max. At your service anytime!
As always, True Plumbing responded quickly to my call and resolved the issue immediately. Max was very professional, showed me in advance several options and once I chose, he fixed it promptly and then showed me exactly what he had done. True Plumbing and all of its employees are always prompt, professional, and friendly! I highly recommend them if you want your problems solved in a prompt manner!
Response from True Plumbing:
Thank you Linda! We know your time is incredibly valuable and nobody has extra time to spare for plumbing issues. We’re so happy to hear Max could resolve yours quickly and professionally! We’re here for you anytime you need us!
Did not rush the job and was very knowledgeable. I did not feel like someone was over-selling
Response from True Plumbing:
We appreciate the wonderful review! Thank you and happy New Year!
Max and Grayden did a great job freeing up our slow kitchen drain and replacing our disposal. They came out to the house within a hour of our call. The job was larger than originally thought but they persevered and did a great job freeing up our drain. They spent more than 3 hours fixing our plumbing issues. Very professional, very capable.
Response from True Plumbing:
Thank you so much for the outstanding review! We hope everything is flowing smoothly for you now. At your service anytime!
Response from True Plumbing:
Thank you Kim! Max is the best! At your service anytime.
Response from True Plumbing:
Happy we could help! Thank you for the great review!
They are amazing and professional! I will definitely call them in the future!
Response from True Plumbing:
Thanks for the awesome review! That’s exactly what we strive for with every job. At your service anytime!
Excellent
Response from True Plumbing:
Thank you so much for the five star review!
Completed water service replacement involving white PVC plumbing pipes at concrete floor and wall penetrations. Replaced deteriorated piping section showing corrosion damage, installed new PVC fittings and connections, and secured proper pipe mounting with hardware brackets.
Responded to bathroom sink faucet leak. Upon inspection, identified corrosion and mineral deposits around mounting studs and connection points beneath the escutcheon plate. Removed existing faucet assembly using adjustable wrenches to access supply line connections and mounting hardware. Cleaned mounting surface and replaced corroded components to eliminate leak source and ensure proper seal at sink deck.
Responded to service call for multiple plumbing issues throughout the residence. Addressed slow-draining basement bathroom sink by clearing obstruction from drain line. Inspected master bathroom trap and identified improper leveling causing drainage concerns. In separate bathroom, diagnosed malfunctioning tub/shower diverter that was failing to redirect water flow to shower head. Found diverter mechanism loose and not engaging properly. Removed existing diverter spout and prepared copper stub-out for replacement fixture installation. Photographed exposed copper pipe extending from tiled wall to document condition and verify proper positioning for new diverter assembly. Performed requested inspection of water heater and confirmed unit operating within normal parameters with no active issues or safety concerns identified at time of service. All affected fixtures and systems evaluated and findings documented with photographic evidence.
Responded to service call for drainage issue with uncertain origin between interior drain line and exterior gutter system. Upon inspection, identified a floor drain with circular metal grate showing signs of age and potential flow restriction in what appears to be a bathroom or wet room area. Traced drainage path to exterior where downspout terminates at building foundation, discovering significant water pooling and moisture accumulation at the base indicating improper drainage or blockage in the exterior discharge system. Documented conditions of both interior drain fixture and exterior downspout outlet to determine source of clogging issue.
Conducted site assessment for bar sink plumbing extension in residential space. Evaluated interior room layout and exterior foundation access points to determine optimal routing for water supply and drain lines. Documented existing conditions including interior wall configuration, flooring, and exterior foundation wall with current utility penetrations to develop installation plan for new plumbing rough-in.
Responded to customer report of wet spot under kitchen sink following recent dishwasher installation. Performed diagnostic inspection of under-sink plumbing system, examining double basin configuration with garbage disposal on left side and standard drain assembly on right side. Inspected all PVC drain connections, P-trap assembly, flexible dishwasher discharge hose, and supply line connections for signs of active leaking. Documented existing water damage and staining on cabinet floor, indicating moisture intrusion. Photographed plumbing configuration and affected areas for record. Advised customer of findings and recommended corrective action to address leak source and prevent further cabinet damage.
Responded to no hot water complaint on tankless water heater system. Upon inspection, discovered intake air vent pipe was severely clogged with accumulated dust, debris, and fibrous material, restricting airflow and preventing proper combustion. Removed and cleaned the intake filter assembly, cleared all obstructions from the ventilation system, and restored unit to normal operation with full hot water functionality.
Responded to water leak investigation where customer reported continued meter activity despite main shutoff being closed, with neighboring unit experiencing water pooling. Upon inspection, located severely corroded water service line at property perimeter showing active leak with visible water damage and mineral deposits. Documented corroded piping infrastructure and confirmed leak at main water meter assembly, identifying source of continuous water flow and neighboring property water intrusion.
Responded to clogged toilet at multi-tenant residential property. Upon inspection, utilized drain camera to assess blockage location and severity at approximately 52-54 feet into the main drainage line. Camera inspection revealed significant accumulation of foreign material and debris causing complete obstruction of the pipe. Successfully cleared blockage using appropriate drain cleaning equipment and restored proper flow to the fixture. Verified clearance with follow-up camera inspection confirming full restoration of drainage capacity.
Responded to customer report of leaking hose bib on exterior brick wall. Upon inspection, identified leak at outdoor water spigot connection point where garden hose coupling attached to the fixture. Accessed interior side of hose bib through basement utility area, locating copper supply line running vertically along concrete block wall. Replaced faulty hose bib assembly and verified proper seal at all connection points. Tested system for leaks and confirmed repair resolved the issue with no further water discharge observed at exterior or interior locations.
Responded to leak complaint originating from drain line connected to HVAC condensate system. Upon inspection, located PVC P-trap assembly in crawl space showing visible discoloration and staining at pipe joints and connection points, indicating active moisture issues. Documented existing plumbing configuration including vertical and horizontal drain sections with elbow fittings. Identified condensate drain connection point to main drain line and assessed condition of all visible components. Photographed installation for documentation purposes, capturing P-trap assembly, surrounding ductwork, and associated mechanical components to support diagnosis and future reference.
Replaced water heater with new unit including installation of expansion tank, copper supply lines, brass fittings, and shutoff valves. Replaced two toilets with new fixtures including wax rings, supply lines, and mounting hardware. All plumbing connections were tested for proper operation and leaks upon completion.
Responded to customer report of clogged basement shower drain and unusual sump pump noises. Upon inspection, cleared the drain blockage and tested water flow to ensure proper drainage. Examined sump pump operation and verified system was functioning correctly with no mechanical issues present.
Responded to service call for two malfunctioning faucets in a facility with five total fixtures. Diagnosed and repaired one faucet with complete water flow blockage and a second faucet experiencing uncontrolled spray discharge, restoring proper operation to both units while confirming remaining three faucets functioning normally.
Completed installation of new residential toilet in bathroom with ceramic tile flooring. Inspected and documented water heater condition, taking measurements of unit clearances and access panels for equipment evaluation. Assessed front yard leak and basement slow drip conditions to determine source and extent of water intrusion issues. Provided comprehensive quote for water heater replacement based on current unit specifications and installation requirements.
Excavated beneath sidewalk to expose leaking water service line. Located compromised section of underground piping and removed damaged portion. Installed new white PVC pipe with brass compression fittings and brass check valve assembly to restore proper water flow and prevent backflow. Backfilled trench with excavated material upon completion of repairs.
Responded to service call for two malfunctioning toilets. Inspected first toilet with difficult flush operation and continuous running issue. Removed tank lid and documented internal components showing worn flapper valve, compromised fill valve assembly, and significant mineral deposits causing operational failures. Evaluated second toilet with non-functional internal mechanisms. Photographed both units to document existing conditions including rust staining, deteriorated rubber components, and aged flush mechanisms requiring replacement to restore proper function.
Responded to service call for exterior hose bibs that were difficult to operate, with one handle completely detached from the valve stem. Upon inspection, assessed the condition of the existing hose bib fixtures and surrounding plumbing connections. Documented existing conditions showing deteriorated exterior siding and aging plumbing infrastructure. Replaced malfunctioning hose bibs with new frost-free sillcocks, ensuring proper installation and operation of handle mechanisms. Verified smooth operation of both new fixtures and confirmed no leaks at connection points. Job completed successfully with both exterior water outlets now functioning properly.
Replaced aging 18+ year old gas water heater with new 40-gallon GE SmartWater unit, including proper venting installation with metal exhaust pipe and corrugated elbow connection. Completed all necessary plumbing connections with copper piping, shut-off valves, and verified system pressure within acceptable range per gauge readings.
Responded to service call for tankless water heater making loud noise and toilet flush issue. Inspected recently installed tankless unit with complete plumbing assembly including pressure relief system, isolation valves, and pressure gauge. Performed system flush on tankless water heater to address noise concerns and verified proper operation of all connected components including blue-handled isolation valves and pressure regulation equipment. Documented installation configuration showing proper mounting, venting through metallic flex ductwork, and appropriate safety equipment including collection bucket beneath unit.
Replaced five gate valves and ball valves at easily accessible shut-off locations throughout the residence. All valve replacements were completed on existing plumbing lines, including copper piping systems with soldered connections. Work was performed after confirming scope and pricing with customer prior to proceeding with installations.
Responded to leak on bathtub faucet assembly. Upon inspection, identified worn overflow drain gasket and deteriorated valve stem packing as primary sources of water intrusion. Removed brass overflow cover plate, replaced rubber gasket and reinstalled hardware with proper torque specifications. Accessed valve assembly from basement level below fixture, observing corroded copper supply lines with significant oxidation and patina buildup. Replaced valve stem packing and O-rings on hot and cold water valves. Tested all connections under full water pressure, confirmed no active leaks at overflow drain or valve stems. Advised on condition of aging copper supply piping for future maintenance planning.
Responded to service call for inoperative shower system. Upon inspection, diagnosed faulty shower valve control preventing water flow activation. Replaced malfunctioning valve assembly with new chrome-finished thermostatic mixing valve and control trim. Installed modern square decorative trim plate with lever-style handle to match existing bathroom fixtures. Tested both upper control valve and lower thermostatic valve for proper operation and temperature regulation. Verified handheld shower assembly and slide bar functioned correctly with new valve installation. All fixtures now operating properly with appropriate water pressure and temperature control restored.
Replaced deteriorated cast iron drain piping in crawl space with new PVC drainage system. Removed existing cast iron sections, installed white PVC piping with proper slope and support strapping, and secured all connections to ensure code-compliant operation. All plumbing lines tested and verified functional upon completion.
Installed new gas line to kitchen range and water supply line to pot filler fixture. Work included running copper piping through floor joists in basement area with brass ball valve for shutoff control, and routing supply lines through wall cavity behind kitchen area to terminate at appliance locations.
