Rating
Reviews
Name: Max Ososkalo
True Plumbing, Heating & Cooling has completed 25 jobs in September 2026.
The 15 customer reviews shown here average 5.0 out of 5.
The most recent job was on September 29, 2026.
Recent work covers Atlanta, GA, Decatur, GA, Norcross, GA, Sandy Spring, Ga and Alpharetta, GA.
We have been using true plumbing for a few years now. True Plumbing were very responsive in setting up service for my issue. Max called 30 minutes ahead of arrival, and was able to quickly assess the issue and provide the cost estimate. Work was completed in reasonable time for the complexity, and Max and Seth were both respectful of me and my home. I highly recommend True Plumbing.
He was great
Max was great! Set up fast and was extremely thorough!
Max was great ! He was thorough in discovering all the water issues & very helpful in explaining everything & what was absolutely necessary to do before installing new toilets etc.
Very pleased with the service provided!
Max, did a thorough search Around the house to find out the water damage in the basement. I did appreciate a lot. Then he started working for the real purpose which was to replace the septic ejector pump. Thank you for the service.
Max from true Plumbing did an excellent job explaining how the tankless water heater works and how important it is to do a flush each year. He explained what he would be doing to flush the water heater. He answered all the other questions we had.
excellent service
Max an his crew did exceptional work. We were under a time crunch and they worked with us to get the job done successfully and everything is now working properly.
We needed to have a burst copper pipe replaced and the work was done on time and professionally.
Max was professional, knowledgeable and was able to fix our plumbing issue quickly. He took the time to explain the issue and was very skilled. True plumbing is a fantastic company with great customer service from the moment you call to the technicians they send to your homeā¦always a great experience during stressful water issues
We woke up to a small river in our basement, Max was here by 10.30am, and we had a new hot water heater by 3pm. He was quick, professional, and explained things thoroughly. We will definitely use True Plumbing again.
Responded to customer report of leak under kitchen sink. Upon arrival, confirmed water supply to sink had been shut off. Conducted visual inspection of undermount sink installation and associated plumbing connections beneath speckled granite countertop. Examined supply lines, drain assembly, and P-trap connections for signs of active leakage or moisture. Documented existing conditions with photographs showing kitchen sink area with bronze pull-down faucet and white subway tile backsplash, as well as under-sink plumbing components and connections. Inspected flexible supply lines and shut-off valves for proper seating and potential failure points. Assessed drain connections and trap assembly for loose fittings or deteriorated seals that could be source of reported leak.
Responded to laundry room leak complaint and conducted thorough inspection of plumbing system. Identified severely corroded metal pipe assembly with T-junction configuration showing extensive rust, surface degradation, and deterioration at threaded connection points. Performed video inspection of associated drain line, revealing buildup of sediment deposits and deteriorated pipe interior conditions at approximately 31 feet 9 inches into the system. Documented all findings with photographic evidence showing compromised pipe integrity and accumulated debris within drainage system requiring attention.
Responded to a clogged floor drain in the garage that was backing up. Upon inspection, found the drain opening showed significant age and debris accumulation around the rim with visible deterioration of the surrounding terrazzo flooring. Successfully cleared the obstruction and restored proper drainage function to the floor drain system.
Assessed carriage house plumbing for garbage disposal installation at bar sink and evaluated water heater replacement options. Current unit is approximately 5-gallon capacity. Inspected existing under-sink plumbing configuration and cabinet space constraints. Reviewed pressure regulator system mounted on exterior with Prolite gauge showing proper PSI readings. Provided customer with comparative analysis of traditional tank versus tankless water heater systems suitable for carriage house application.
Responded to service call for 11-year-old 40-gallon gas water heater with no hot water production. Upon inspection, discovered heavily corroded copper piping and evidence of water leakage at base of unit, indicating tank failure. Removed and disposed of failed water heater. Installed new 40-gallon gas water heater with fresh copper connections, gas control valve, and proper venting. Tested all connections for leaks, verified gas supply operation, and confirmed hot water delivery to fixtures throughout property.
Completed three-item service call addressing multiple plumbing needs. Successfully installed new customer-provided toilet in bathroom and removed existing fixture for disposal. Installed new garbage disposal unit in kitchen sink where no disposal previously existed, including all necessary drain connections, mounting hardware, and electrical hookup. Diagnosed and repaired leak on master bathroom tub, resolving water intrusion issue. All installations tested and verified operational before departure.
Responded to high water bill concern following leak detection recommendation. Inspected toilet tank and fill valve assembly for potential leaks or malfunction. Checked water pressure and assessed condition of internal toilet components including fill valve, flush valve, and connecting hardware. Documented tank interior showing fill valve assembly with adjustment collar and all plumbing mechanisms for diagnostic purposes.
Responded to multiple plumbing concerns throughout the residence. Investigated reported ceiling leak in basement area and inspected water heater system, verifying pressure gauge readings and checking for signs of leakage or system malfunction. Documented pressure vessel conditions and surrounding utility area for potential water intrusion sources. Addressed loose kitchen sink by tightening mounting hardware and securing basin to countertop. Inspected guest bathroom upstairs where shower handle was reported loose; tightened valve trim and handle assembly to restore proper operation. Examined toilet tank components in guest bathroom, noting interior condition with visible mineral deposits and rust staining on porcelain surfaces. Verified fill valve and flush valve assemblies were functioning properly, with flapper mechanism and chain operating as designed.
Responded to service call for clogged toilet in basement and water leak in courtyard area. Upon inspection, determined basement toilet issue was resolved and identified active leak in yard originating from damaged irrigation line. Documented standing water accumulation in mulched courtyard area and communicated findings to property contact, recommending coordination with irrigation specialist for line repair. Advised that basement moisture remediation and cleaning services would be necessary following irrigation system repairs.
Responded to service call for running toilet and broken toilet seat. Upon inspection, identified worn flapper valve causing continuous water flow into tank. Replaced defective flapper assembly and adjusted flush valve mechanism to ensure proper seal. Installed new toilet seat to replace damaged unit. Tested flush mechanism for proper operation and verified tank refill cycle completed without continuous running. All components functioning correctly upon completion.
Responded to kitchen sink leak complaint. Upon inspection, discovered corrosion and aging on metal pipe fittings and shut-off valves beneath sink cabinet. Examined P-trap assembly, supply lines, and connection points for active leaks. Noted rust staining and water damage on cabinet floor indicating prolonged moisture exposure. Evaluated customer-supplied parts for compatibility with existing plumbing configuration. Identified source of leak at deteriorated valve connections and recommended replacement of corroded components to resolve issue and prevent future water damage.
Responded to report of three running toilets. Removed tank lid and inspected internal flush valve mechanisms and fill valves on all three fixtures. Identified worn flapper seals and improperly adjusted fill valves causing continuous water flow. Replaced defective components and adjusted water levels to manufacturer specifications. Tested all three toilets for proper flush cycles and verified complete water shutoff between uses. All fixtures now operating correctly with no continuous running.
Responded to service call for EcoSmart tankless water heater experiencing intermittent hot water supply, with unit providing hot water for approximately 10 seconds before returning to cold. Upon arrival, performed diagnostic inspection of the wall-mounted electric tankless system and associated plumbing connections. Inspected digital control interface, electrical connections, PEX supply lines, and brass shut-off valves for proper operation. Documented installation configuration including copper piping, flexible metallic hoses, gray PVC connections, and mounting hardware. Photographed system components to record current condition of unit and all plumbing connections for service records.
Replaced defective push-fit plumbing valve fittings and completed under-sink plumbing repairs, including P-trap and supply line connections. All components were tested for proper operation and leak-free performance upon completion.
Responded to service call for abnormally high water consumption indicated by elevated utility bills over several months. Conducted thorough leak detection inspection of property's main water supply line, which had been previously replaced approximately one to two years prior. Located active leak in main water line feeding the residence. Excavated trench in yard area near landscaped garden bed to expose underground water supply infrastructure. Identified compromised section of water line requiring repair. Performed necessary repairs to water supply line to eliminate leak and restore proper system integrity. Backfilled excavation and restored work area. System tested and confirmed operational with no further water loss detected.
Responded to service call for clogged toilet. Upon inspection, discovered the fixture was actually a household appliance with severe drainage blockage caused by extensive buildup of organic matter, mineral deposits, and mold growth within the drain opening and surrounding areas. Removed accumulated debris and fibrous material from the circular drainage port, cleaned contaminated surfaces showing yellowish-brown staining, and addressed fungal growth present in the drainage system. Restored proper drainage function to the unit.
# Water Heater Repair - Discharge Line Issue Resolution Responded to service call for water heater continuously discharging water through the temperature and pressure relief (TPR) valve discharge line. Upon inspection, identified excessive system pressure as the root cause of the continuous discharge condition. Pressure testing revealed system pressure exceeding safe operating parameters, as indicated by the dual-needle pressure gauge reading. The water heater installation included a Rheem Professional Classic Series unit with standard copper supply line connections and an expansion tank mounted above the unit. Performed comprehensive diagnostic evaluation of the water heating system components. Inspected the TPR valve operation, expansion tank functionality, and pressure-reducing valve settings. Noted significant water damage to surrounding wooden structural members, indicating prolonged discharge condition prior to service call. Addressed the excessive pressure condition by adjus
Responded to service call for three malfunctioning toilets. Inspected internal tank components including flush valve assemblies, fill valve mechanisms, and flapper systems. Identified worn components with mineral deposits and aging hardware affecting proper flush operation. Replaced defective flush valves, fill valves, and flapper assemblies on all three units. Tested water supply connections and verified proper shut-off valve operation. Confirmed all toilets now flush and refill correctly with no leaks detected.
Responded to service call for tankless water heater producing noise and failing to deliver hot water. Upon inspection, identified issues with the unit's gas supply system and control board functionality. Verified gas meter assembly connections at exterior installation point, checked pressure regulation, and confirmed proper gas flow to the appliance. Examined the tankless unit's digital control interface displaying error code 17, tested priority mode operation, and assessed power supply integrity. Troubleshot the system, resolved operational issues, and restored hot water production to normal operating parameters.
Responded to leak investigation following shower replacement by remediation company. Accessed ceiling cavity to inspect drain-side plumbing connections and identified source of water intrusion. Created access point in ceiling to examine joists and plumbing infrastructure, documented conditions with photos showing shower area with newly installed fixtures and hexagonal tile flooring, and assessed drainage system integrity to determine cause of ceiling leak.
Completed shower valve cartridge replacement in luxury bathroom with body spray system. Accessed valve stem through wall opening, removed worn cartridge, and installed new replacement unit. Tested all shower functions including digital controls, body sprays, handheld wand, and mixing valve to verify proper temperature regulation and water flow restoration.
Completed replacement of two garbage disposal units in kitchen sink cabinets. Removed existing disposals and installed new InSinkErator 1.0 HP garbage disposal units beneath sink basins, connecting to existing white PVC drain lines and verifying proper electrical connections. All plumbing connections secured and tested for leaks, with braided supply lines and shut-off valves confirmed operational.
Completed extended diagnostic on HVAC system and water heating equipment. Performed comprehensive pressure testing and system evaluation using calibrated gauges to assess operational status of heating and cooling components. Inspected Rheem water heater installation, associated copper piping, expansion tank connections, and metal ductwork throughout mechanical space to identify any performance issues or required maintenance recommendations per quote specifications.