404-585-8990
770-PLUMBER
Rating
Reviews
Name: Max Ososkalo
Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting strong customer satisfaction and trust in the plumbing service. Customers consistently express appreciation for the professionalism, expertise, and communication skills demonstrated by the technicians. A dominant theme throughout is the thorough explanation of issues and repair processes, with reviewers frequently noting how well problems were communicated in understandable terms. The prompt and efficient service stands out as a major strength, with multiple mentions of same-day appointments and quick response times that exceeded expectations. Customers repeatedly highlight the personable and friendly nature of the service providers, creating a sense of trust and comfort during what can often be stressful situations. The quality of workmanship receives consistent praise, with reviewers noting successful problem resolution, attention to detail, and going above and beyond standard expectations. Long-term loyalty is evident, with several customers mentioning years of positive experiences and intentions to use the service again for future needs. The fair pricing and accommodating nature of the company further contribute to the highly favorable impression. Overall, the reviews paint a picture of a reliable, customer-focused plumbing service that consistently delivers excellent results while maintaining strong interpersonal relationships with clients.
Max was great! Set up fast and was extremely thorough!
Max was great ! He was thorough in discovering all the water issues & very helpful in explaining everything & what was absolutely necessary to do before installing new toilets etc.
Very pleased with the service provided!
Max, did a thorough search Around the house to find out the water damage in the basement. I did appreciate a lot. Then he started working for the real purpose which was to replace the septic ejector pump. Thank you for the service.
Max from true Plumbing did an excellent job explaining how the tankless water heater works and how important it is to do a flush each year. He explained what he would be doing to flush the water heater. He answered all the other questions we had.
excellent service
Max an his crew did exceptional work. We were under a time crunch and they worked with us to get the job done successfully and everything is now working properly.
We needed to have a burst copper pipe replaced and the work was done on time and professionally.
Max was professional, knowledgeable and was able to fix our plumbing issue quickly. He took the time to explain the issue and was very skilled. True plumbing is a fantastic company with great customer service from the moment you call to the technicians they send to your home…always a great experience during stressful water issues
We woke up to a small river in our basement, Max was here by 10.30am, and we had a new hot water heater by 3pm. He was quick, professional, and explained things thoroughly. We will definitely use True Plumbing again.
Response from True Plumbing:
Thank you so much for the awesome review! Nobody likes to wake up to a busted water heater and a river in their home, so we are so glad we were able to come out quickly and take care of it for you. Hope you are enjoying your new water heater. At your service anytime!
Response from True Plumbing:
Thanks for the five star review! We will pass your excellent feedback on to Max. At your service anytime!
As always, True Plumbing responded quickly to my call and resolved the issue immediately. Max was very professional, showed me in advance several options and once I chose, he fixed it promptly and then showed me exactly what he had done. True Plumbing and all of its employees are always prompt, professional, and friendly! I highly recommend them if you want your problems solved in a prompt manner!
Response from True Plumbing:
Thank you Linda! We know your time is incredibly valuable and nobody has extra time to spare for plumbing issues. We’re so happy to hear Max could resolve yours quickly and professionally! We’re here for you anytime you need us!
Did not rush the job and was very knowledgeable. I did not feel like someone was over-selling
Response from True Plumbing:
We appreciate the wonderful review! Thank you and happy New Year!
Performed video sewer scope inspection of main line extending 31 feet 4 inches from access point. Inspection revealed moderate accumulation of sediment and debris in lower portion of pipe, with visible staining and discoloration on interior walls indicating normal usage patterns. Access point container showed heavy accumulation of leaves, organic matter, and surface debris requiring maintenance attention.
Completed water service replacement per approved quote #260811-005218. Removed and replaced deteriorated copper water service line showing extensive corrosion with bluish-green patina and surrounding degraded insulation materials. Installed new copper piping with brass fittings through ceiling assembly, penetrating acoustic tile system and wooden framing with proper support and insulation placement.
Responded to complaint of low water pressure in shower fluctuating between 39-41 PSI throughout the day. Upon inspection, verified pressure readings at the water heater using installed pressure gauge, which confirmed suboptimal pressure levels below the recommended residential range of 45-60 PSI. Documented existing pressure monitoring equipment and plumbing configuration including pressure reducing valve assembly with brass fittings and shutoff valves. Inspected shower fixture and verified chrome shower head installation on curved supply pipe with white subway tile surround showing no visible obstructions or mineral buildup that would restrict flow. Photographed pressure gauge readings and shower installation for service records to establish baseline measurements for pressure system evaluation.
Responded to customer report of suspected natural gas leak at exterior grill connection line on backyard deck. Upon arrival, performed visual inspection of gas meter assembly mounted on exterior brick wall and traced gas piping from meter through covered porch area to grill connection point. Applied leak detection solution to all accessible joints, fittings, and connections along the gas line route, including unions at the meter, piping transitions through the structure, and the final connection point at the grill supply line. No active leaks were detected at any tested locations. All connections were found to be secure with no evidence of gas escape. Confirmed system integrity and advised customer that the gas distribution system to the grill is operating safely with no leaks present.
Responded to service call regarding suspected break in drainage line connected to front garage drain with material washing out on adjacent side. Upon arrival, conducted thorough inspection of the drainage system and surrounding area. However, documentation shows interior plumbing fixtures including a Kohler shower arm with visible water staining on surrounding tile work and a kitchen double-basin sink with bronze faucet and marble countertop. No exterior garage drain or underground drainage line inspection was photographed or documented during this service visit. Unable to confirm assessment or repairs to the reported drainage concern based on available service documentation.
Performed comprehensive sewer scope inspection of underground sewer line from cleanout to main connection point. Located and marked utility infrastructure and sewer line access points on property, documenting conditions with photographic evidence for customer records.
Responded to follow-up call for toilet leaking at base. Upon arrival, performed diagnostic testing of water supply system and plumbing connections in crawl space area. Inspected supply lines, shut-off valves, and pressure conditions using calibration equipment. Documented existing plumbing configuration including copper supply lines, ball valves, and mounting hardware. Photographed pressure gauge readings and overall system layout for service records. Identified moisture presence on vertical piping and assessed condition of all visible connections and support brackets in mechanical space beneath fixture.
Responded to service call for electric water heater producing only lukewarm water. Upon inspection, diagnosed faulty heating element preventing unit from reaching proper temperature. Replaced defective heating element, verified proper electrical connections, and tested unit operation. Confirmed water heater now heating to full temperature and operating within normal parameters. System restored to proper working condition.
Responded to ceiling leak with visible water damage and structural compromise. Performed exploratory access by opening ceiling and wall sections to locate source of water intrusion and assess extent of damage to framing, insulation, and building materials. Documented conditions showing water staining, compromised drywall, and exposed structural components for repair planning and remediation.
Responded to leak at shut off valve under kitchen staircase. Upon inspection, identified active leak at compression fitting on copper-to-PEX transition point. Placed collection bucket to contain water discharge and prevent property damage. Documented existing plumbing configuration showing blue PEX supply line connected to copper shut off valve assembly with compromised compression joint requiring repair or replacement.
Responded to plumbing repair call for multiple issues including leaking shower head on Pfister Iyla fixtures suspected to be caused by faulty diverter valve, running toilet, and water hammer in upstairs sink. Performed system pressure test reading approximately 80 psi to diagnose plumbing system conditions and identify potential causes of knocking pipes. Addressed leak repair and evaluated fixture components to restore proper operation.
Conducted site inspection of crawl space to assess sewer line condition for root intrusion. Located and documented underground access point with measurements at 15'2" and 14'1" depth markers. Identified root penetration in drainage system beneath structure, photographed affected areas showing fibrous root material present near floor joists and foundation elements. Provided estimate for hydro-jetting services to clear root blockage from sewer line prior to property sale.
Responded to follow-up service call regarding gas regulator intermittently shutting off after ignition. Upon arrival, performed diagnostic testing of gas pressure at the equipment using digital manometer, which indicated low gas pressure reading of 0.3. Inspected outdoor gas meter pit and regulator assembly, examining all pipe connections, fittings, and the regulator valve configuration. Visual inspection confirmed previous technician's assessment that the existing regulator capacity may be insufficient for the appliance demand. Documented gas pressure readings and current regulator setup with photos for reference. Recommended evaluation of regulator sizing to ensure adequate gas supply capacity for proper equipment operation.
Responded to service call for reported leak in yard while maintaining adequate water pressure inside residence. Upon arrival, conducted thorough inspection of exterior plumbing system and identified leak source in underground water line located in side yard maintenance area near building foundation. Inspected multiple white PVC pipes protruding from foundation wall, which included drainage and utility lines. Excavated affected area to expose damaged section of water service line buried beneath accumulated debris and organic matter. Isolated leak point and performed necessary repairs to restore system integrity. Tested all plumbing connections and verified proper water pressure throughout home remained unaffected. Backfilled excavation site and cleared excess debris from work area. System restored to full operational status with no loss of water pressure to residence.
Responded to report of water pooling at sidewalk-driveway junction with confirmed slow leak on customer's side of service line. Conducted site assessment and documented conditions of garage interior, stairwell access point, and affected areas for leak verification and future repair planning.
Responded to upstairs guest bathroom toilet leaking from the bottom. Upon inspection, identified failed wax ring seal at toilet base allowing water to seep onto laminate flooring. Removed toilet, replaced wax ring and closet bolts, reinstalled and secured fixture, and tested for proper seal. No further leakage detected upon completion.
Responded to service call for pool heater failing to ignite. Upon arrival, performed comprehensive gas line pressure testing using calibrated digital manometer, which revealed pressure reading of 21.1 units at the connection point. Testing confirmed adequate gas supply to the equipment. Replaced defective thermocouple (TP) that was preventing proper ignition sequence. Verified all gas line connections were secure and leak-free following component replacement. System restored to proper operation with heater igniting successfully and maintaining flame.
Completed installation of new gas regulator and associated piping at exterior gas meter assembly. Configured gray metal piping with multiple threaded joints and elbow fittings in rectangular loop pattern extending from meter box at ground level. Installed green indicator valve on lower pipe section for proper system monitoring and shutoff capability. Verified all connections are secure and tested system for proper gas flow and pressure regulation.
Completed installation of tankless water heater system with new copper supply piping, brass fittings, and shutoff valve in basement crawl space. Installed exterior PVC venting through brick wall with proper termination points above grade near foundation plantings.
Completed cleanout and jetting service for underground drainage system. Excavated and exposed vertical PVC pipe assembly with 90-degree elbow connection to access and clear blockage. Performed high-pressure jetting to remove debris and restore proper flow through the line. Verified system functionality and proper drainage upon completion.
Completed full sewer line replacement at residential property. Excavated and removed deteriorated sewer pipe showing significant buildup and contamination at 15'6" depth. Installed new sewer line from structure to connection point, backfilled excavation area, and graded disturbed soil surface for proper drainage and site restoration.
Removed kitchen faucet and capped off hot and cold water supply lines in preparation for customer's kitchen remodeling project. Shut off water supply valves, disconnected faucet from supply lines, removed single-handle chrome faucet from double-basin sink, and properly capped both water lines to prevent leaks during the remodeling phase. Work area left clean and secure, with water supply valves accessible for future reopening when customer is ready to install new faucet upon completion of remodel.
Responded to leak in residential yard and located source at underground utility access point. Excavated area around valve box to expose corroded copper piping and brass valve assembly with visible oxidation and soil staining. Identified active leak at valve fitting connection with standing water present in pit. Repaired damaged valve assembly and replaced deteriorated pipe fittings. Tested system for proper operation and confirmed leak resolution before backfilling excavation and restoring lawn area.
Completed sewer scope inspection for property under contract. No existing cleanout was accessible from exterior, so excavated and installed new cleanout at foundation to provide access point for camera inspection of main sewer line. Successfully scoped lateral line from new cleanout to verify condition of underground plumbing system.
Conducted comprehensive plumbing assessment of century-old residential property experiencing basement moisture issues. Inspected aging cast iron drainage system and existing PVC ventilation infrastructure, documented current plumbing configuration including copper supply lines, PEX connections, braided stainless steel flex lines, and shut-off valve assemblies beneath fixtures. Provided estimate for necessary repairs to address potential cast iron pipe failure and moisture intrusion concerns.
