404-585-8990
770-PLUMBER
Rating
Reviews
Name: Max Ososkalo
Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting strong customer satisfaction and trust in the plumbing service. Customers consistently express appreciation for the professionalism, expertise, and communication skills demonstrated by the technicians. A dominant theme throughout is the thorough explanation of issues and repair processes, with reviewers frequently noting how well problems were communicated in understandable terms. The prompt and efficient service stands out as a major strength, with multiple mentions of same-day appointments and quick response times that exceeded expectations. Customers repeatedly highlight the personable and friendly nature of the service providers, creating a sense of trust and comfort during what can often be stressful situations. The quality of workmanship receives consistent praise, with reviewers noting successful problem resolution, attention to detail, and going above and beyond standard expectations. Long-term loyalty is evident, with several customers mentioning years of positive experiences and intentions to use the service again for future needs. The fair pricing and accommodating nature of the company further contribute to the highly favorable impression. Overall, the reviews paint a picture of a reliable, customer-focused plumbing service that consistently delivers excellent results while maintaining strong interpersonal relationships with clients.
excellent service
Max an his crew did exceptional work. We were under a time crunch and they worked with us to get the job done successfully and everything is now working properly.
We needed to have a burst copper pipe replaced and the work was done on time and professionally.
Max was professional, knowledgeable and was able to fix our plumbing issue quickly. He took the time to explain the issue and was very skilled. True plumbing is a fantastic company with great customer service from the moment you call to the technicians they send to your home…always a great experience during stressful water issues
We woke up to a small river in our basement, Max was here by 10.30am, and we had a new hot water heater by 3pm. He was quick, professional, and explained things thoroughly. We will definitely use True Plumbing again.
Response from True Plumbing:
Thank you so much for the awesome review! Nobody likes to wake up to a busted water heater and a river in their home, so we are so glad we were able to come out quickly and take care of it for you. Hope you are enjoying your new water heater. At your service anytime!
Response from True Plumbing:
Thanks for the five star review! We will pass your excellent feedback on to Max. At your service anytime!
As always, True Plumbing responded quickly to my call and resolved the issue immediately. Max was very professional, showed me in advance several options and once I chose, he fixed it promptly and then showed me exactly what he had done. True Plumbing and all of its employees are always prompt, professional, and friendly! I highly recommend them if you want your problems solved in a prompt manner!
Response from True Plumbing:
Thank you Linda! We know your time is incredibly valuable and nobody has extra time to spare for plumbing issues. We’re so happy to hear Max could resolve yours quickly and professionally! We’re here for you anytime you need us!
Did not rush the job and was very knowledgeable. I did not feel like someone was over-selling
Response from True Plumbing:
We appreciate the wonderful review! Thank you and happy New Year!
Max and Grayden did a great job freeing up our slow kitchen drain and replacing our disposal. They came out to the house within a hour of our call. The job was larger than originally thought but they persevered and did a great job freeing up our drain. They spent more than 3 hours fixing our plumbing issues. Very professional, very capable.
Response from True Plumbing:
Thank you so much for the outstanding review! We hope everything is flowing smoothly for you now. At your service anytime!
Response from True Plumbing:
Thank you Kim! Max is the best! At your service anytime.
Response from True Plumbing:
Happy we could help! Thank you for the great review!
They are amazing and professional! I will definitely call them in the future!
Response from True Plumbing:
Thanks for the awesome review! That’s exactly what we strive for with every job. At your service anytime!
Excellent
Response from True Plumbing:
Thank you so much for the five star review!
Outstanding! Max arrived when scheduled, did a thorough assessment and presented several options. He answered all of our questions to our satisfaction. Additional necessary service already scheduled.
Response from True Plumbing:
We’re glad to hear it! The best compliment we can receive is knowing we have earned your trust for another job. Thank you so much, and we look forward to being of service in the future!
Completed excavation work for approved plumbing quote requiring underground utility access. Coordinated with 811 utility locating service prior to excavation as specified. Performed manual digging to expose and access underground plumbing lines in residential driveway area, removing significant volume of clay soil. Established proper safety perimeter with caution tape around active work zone. Successfully completed excavation phase without contractor involvement per customer specifications, with site secured and ready for subsequent plumbing repairs.
Responded to ceiling leak caused by bathtub overflow above. Upon inspection, identified failed water heater heating element with severely corroded mounting bolts and deteriorated rubber gasket as the source of water intrusion. Removed compromised gasket showing significant rust staining and mineral deposits, then replaced heating element assembly and installed new gasket to restore proper seal and eliminate leak.
Responded to report of ceiling leak occurring during upstairs shower use. Upon investigation, identified failed faucet cartridge in bathroom sink as source of water intrusion. Removed and inspected valve cartridge, which exhibited significant corrosion and mineral buildup causing improper seal. Replaced defective cartridge and associated rubber gasket to restore proper function and eliminate leak.
Continued inspection of residential plumbing system with focus on water pressure regulation and supply line components. Accessed attic space to examine and photograph pressure regulator valve assembly mounted on copper supply line, including associated shutoff valves and brass fittings. Verified pressure gauge readings and documented current system pressure status, noting gauge indicating near-zero pressure reading on 0-200 PSI scale. Inspected condition of copper piping, PVC drain lines, and electrical wiring routed through ceiling space. Assessment included visual examination of valve operation, connection integrity, and overall system configuration for compliance with plumbing standards.
Conducted follow-up inspection after pool company service. Turned on water supply and identified multiple active leaks throughout the property including shower valves, sink fixtures, and main valve connections in the pump room near the water heater. Documented leaking shower control valve assemblies with photographic evidence showing water dripping from valve cartridges and stems. Observed water-filled utility box at pool gate area that remained flooded while other boxes had drained properly, indicating potential underground leak at water main connection. Shut off water supply to prevent further water damage and property flooding until plumbing repairs can be completed by licensed plumbing contractor.
Responded to report of leak at shut off valve. Upon inspection, found pressure relief valve on water heater showing signs of moisture and minor seepage. Tested system pressure using calibrated gauge, which registered within normal operating parameters. Tightened valve connections and monitored for continued leakage. Advised customer that pressure relief valve may require replacement if seepage persists, as this is a common wear item that can develop leaks over time due to mineral buildup and thermal cycling.
Responded to service call for leaking garbage disposal unit. Upon inspection, identified leak source at disposal mounting assembly and drain connections. Removed existing disposal unit, cleaned mounting flange and sink drain opening, reinstalled unit with new mounting hardware and plumber's putty to ensure proper seal, reconnected dishwasher drain line and P-trap assembly, tested all connections for leaks, and verified proper operation of disposal unit.
Responded to service call for leaking copper pipe located in basement drop ceiling. Accessed pipe through ceiling tile removal, identified source of leak, and completed necessary repairs to copper plumbing system. Documentation photos were taken showing the ceiling plenum workspace and affected plumbing components.
Completed tankless water heater replacement with full system integration. Removed existing unit and installed new Energy Star certified tankless water heater with comprehensive copper piping network, brass fittings, and multiple shut-off valves with blue handles for isolation capability. Integrated yellow flexible gas lines into the plumbing configuration, established electrical connections, and verified proper pressure readings on system gauge. All connections tested and operational.
Completed installation of customer-provided toilet per approved quote specifications. Additionally, addressed and repaired damaged pipe section connected to exterior hose bibb to restore proper function and prevent water damage.
Responded to emergency call for basement flooding with approximately one inch of standing water. Upon arrival, identified source as failed connection at wall-mounted tankless water heater system. Shut off water supply using existing shutoff valves on copper supply lines. Extracted standing water from concrete floor and inspected all visible plumbing connections, including copper piping, PVC venting system, and flexible gas line for additional leaks or damage. Documented existing installation configuration showing tankless unit with exposed internal components, expansion tank, and associated piping network. Recommended complete system evaluation and repairs by qualified technician due to concerns about overall installation quality and potential for recurring failures.
Responded to service call for water heater with reported leaking from temperature and pressure relief valve discharge pipe. Upon arrival, inspected Rheem Professional series standard water heater and confirmed active dripping from TPR valve discharge line. Valve and piping were initially hot to touch, indicating recent pressure relief event. Performed diagnostic assessment of TPR valve operation and tested system pressure using calibrated gauge. Determined TPR valve was functioning properly by relieving excess pressure and temperature as designed. Replaced faulty TPR valve with new Watts 140 PSI rated relief valve and installed new braided stainless steel discharge line with proper air gap termination. Verified all brass fittings were properly torqued and sealed. Tested system operation by bringing water heater up to temperature and confirmed no leakage from new valve assembly or connections. Inspected water heater thermostat settings and adjusted to manufacturer specifications to pr
Conducted on-site evaluation of existing waterline system at commercial property to provide replacement estimate from street connection to meter. Inspected basement utility area and documented current plumbing infrastructure, including main water service line, shutoff valves, and meter connections. Assessed pipe routing through foundation and identified necessary scope of work for complete waterline replacement. Photographed existing conditions showing vertical supply piping with brass fittings, shutoff valves, and current meter installation configuration for accurate estimate preparation.
Responded to plumbing repair request for yard leak. Upon arrival, inspected exterior plumbing infrastructure along building foundation where multiple supply lines and drainage pipes exit the structure. Located source of leak at exterior water supply connection point. Assessed interior toilet water supply system, examining shut-off valve, supply line connection to tank, and associated plumbing fixtures to determine if leak originated from interior or exterior source. Documented existing conditions of both exterior utility piping near foundation and interior bathroom plumbing connections. Identified leak location and provided repair recommendations to resolve water loss issue in yard area.
Responded to sewage backup in basement level. Customer reported that water usage on main level caused backup in basement, with sewage odor present. Previous assessment by restoration company had incorrectly identified the issue as a washing machine leak. Upon arrival, located main sewer line cleanout and performed camera inspection to identify blockage location. Found obstruction in main line approximately 86 feet 6 inches from access point. Deployed power cable with appropriate cutting head to clear blockage. Successfully removed obstruction and restored proper drainage flow. Conducted water test by running fixtures on main level to verify complete clearance and confirm no further backup occurring in basement. System now draining properly with no sewage odors remaining.
Responded to report of leak in kitchen ceiling. Inspected attic space above affected area and observed exposed floor joists, plywood decking, and HVAC ductwork. Noted visible moisture damage, discoloration, and debris accumulation on attic flooring surfaces in vicinity of kitchen below. Examined kitchen ceiling and documented cracking radiating from light fixture, water staining, and surface deterioration consistent with moisture intrusion. Previous plumbing repair completed by third party in upstairs area; however, leak source requires further investigation as damage pattern suggests ongoing moisture issue potentially unrelated to prior pipe replacement. Documented conditions with photographs for customer review and recommended monitoring for additional water intrusion to determine if leak persists or if damage is residual from previous incident.
Responded to drainage system issue where two toilets were gurgling when the other was flushed and kitchen disposal was also gurgling in ranch-style home. Accessed crawl space to inspect plumbing system and identified venting problem affecting multiple fixtures. Located and examined drain and vent piping configuration under structure. Tested system pressure using gauge at exterior hose bib to verify proper water pressure and rule out pressure-related issues. Addressed ventilation concerns in the DWV system to eliminate cross-fixture gurgling and restore proper drainage function to all affected plumbing fixtures.
Responded to kitchen sink drain stoppage with garbage disposal backup. Cleared clog from drain line using appropriate methods and verified proper drainage and disposal operation upon completion.
Responded to service call for pressure reducing valve installation, sump pump inspection, and non-functional steam shower system. Evaluated steam shower unit with multiple body jets, handheld shower wand, and digital control panel to diagnose operational issues. Inspected HVAC and mechanical systems including insulated refrigerant lines, condensate drainage components, and associated plumbing connections to identify cause of steam generator malfunction and assess overall system performance.
Responded to service call for dripping outdoor spigot. Upon inspection, identified worn internal washer causing continuous leak at hose bib. Replaced faulty washer and compression components, tested operation under full water pressure, and confirmed complete elimination of drip with no further leakage detected.
Installed customer-supplied reverse osmosis water filtration system under kitchen sink. The three-stage RO unit was mounted vertically in the cabinet with LED indicators and control valves, integrated with existing plumbing including Moen 1/2 HP garbage disposal. All connections secured with appropriate fittings and tubing, system tested and operational.
Responded to service call for kitchen sink leak and sump pump concern. Upon inspection, examined kitchen sink drain assembly and P-trap configuration under sink. Assessed sump pump system and determined check valve required replacement. Removed existing sump pump from pit and replaced with new unit. Installed fresh check valve to prevent backflow issues. Tested system operation to ensure proper drainage and verified no leaking at sink connections. All components functioning correctly upon completion.
# Emergency Water Heater Flooding Response Responded to emergency call for flooding water heater with homeowner absent from property. Upon arrival, worked with neighbor to locate and shut off water supply to stop active flooding. Inspected plumbing connections and identified source of water leak. Secured the area and prevented further water damage to the property. Documented conditions with photographs showing toilet supply line connections, wall-mounted shut-off valves, and visible water staining on walls and flooring surfaces indicating previous moisture issues. Obtained homeowner contact information and relayed situation details to office for follow-up coordination.
Responded to service call for seized exterior hose bibb and slow drain issue. Upon inspection, found outdoor spigot valve handle corroded and inoperable due to mineral buildup and weather exposure. Freed seized valve mechanism, restored full operation of hose bibb, and verified proper water flow and shutoff functionality.
Completed plumbing estimate for bathroom vanity remodel involving countertop replacement. Assessed existing undermount sink installation with white quartz countertop and evaluated current drain assembly with P-trap configuration and water supply connections. Provided pricing for necessary plumbing modifications to accommodate new countertop installation.
