404-585-8990
770-PLUMBER
Rating
Reviews
Name: James Gibson
Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting strong customer satisfaction and trust in the plumbing service. Customers consistently express appreciation for the professionalism, expertise, and communication skills demonstrated by the technicians. A dominant theme throughout is the thorough explanation of issues and repair processes, with reviewers frequently noting how well problems were communicated in understandable terms. The prompt and efficient service stands out as a major strength, with multiple mentions of same-day appointments and quick response times that exceeded expectations. Customers repeatedly highlight the personable and friendly nature of the service providers, creating a sense of trust and comfort during what can often be stressful situations. The quality of workmanship receives consistent praise, with reviewers noting successful problem resolution, attention to detail, and going above and beyond standard expectations. Long-term loyalty is evident, with several customers mentioning years of positive experiences and intentions to use the service again for future needs. The fair pricing and accommodating nature of the company further contribute to the highly favorable impression. Overall, the reviews paint a picture of a reliable, customer-focused plumbing service that consistently delivers excellent results while maintaining strong interpersonal relationships with clients.
James was thorough…, explored multiple potential issues and communicated throughout the process.
We use True Plumbing a lot and we almost always have James. He is always so knowledgeable. He explains everything to us in ways that we can understand he’s fair! We trust his work and he is a great asset to True Plumbing!
James is excellent!
He was on time, courteous, level-headed, thorough. The best thing is he didn’t exaggerate what needed to be done to get higher ticket sale.
James was fantastic and did an excellent job removing our old vanity and installing the new one, he was polite, professional, and efficient, another great experience with True Plumbin
James is wonderful!!!
Response from True Plumbing:
Thanks so much for the five star review! We are so glad that James took good care of you. At your service anytime!
James did a great job in explaining what he was doing and why
Response from True Plumbing:
Thanks so much for the excellent review! We always drive to make sure our customers feel educated and comfortable about the work we do in their homes. It’s great to hear James came through for you. At your service anytime!
James was great and did a hard job without taking the easy route that would have required additional repairs
Response from True Plumbing:
Thanks for the five star review, Bennett! We always want to do right by our customers, and that means never cutting corners or taking the easy way out. We are so happy to hear that James provide provided you with such excellent service. Please give us a call anytime we can help!
Response from True Plumbing:
Thank you for the five star review and above all for your trust! We are here for you anytime.
Service call was for inefficient, possibly failing water heater. Technician checked out this issue thoroughly and provided very helpful recommendations. Turns out that we don’t need to replace it at this time but will call True Plumbing when we do.
Response from True Plumbing:
Julia, thank you for the outstanding review! We love it when we can save you money and help you find more life in an old appliance. If we can be of service in the future, please don’t hesitate to call us!
I can not emphasize enough how amazing James was today. This is the second time he has been to our home. He has an incredible amount of plumbing knowledge as well as and more importantly emotional intelligence. He listened to us vent and worry but calmly aligned with us and help us find the resolution.
Response from True Plumbing:
Thank you, Michael, for the wonderful review! We know exactly how painful and stressful plumbing issues can be, and it’s always our mission to help our customers feel empowered, informed, and reassured as we work to find solutions. We appreciate your trust and we are here for you anytime!
Clean, thorough. Pride of workmanship!
Response from True Plumbing:
Thank you Phil! That’s exactly what we strive for on every job. We appreciate your trust and are here for you anytime!
Response from True Plumbing:
Thank you so much for the five star review!
James is always professional when he comes to do a job for us! He provides a lot of information he comes on time and does a great job
Response from True Plumbing:
Thank you so much! We are so happy to hear this and will pass your excellent feedback on to James! It’s always our goal to provide timely and professional service. Call us back anytime you need us!
Responded to plumbing issue following customer's dishwasher installation where hot water was improperly flowing to the adjacent kitchen sink and the shut-off valve was failing to completely stop water flow. Inspected the plumbing connections at the water heater and main water supply assembly, documented the valve configuration and water meter installation with photos, and assessed the shut-off valve condition to determine the cause of the incomplete water shut-off.
Evaluated existing plumbing infrastructure for customer-supplied water softener and reverse osmosis system installation. Documented current water system configuration including expansion tank, copper supply lines, and pressure monitoring equipment to determine optimal installation approach and identify any additional equipment options that may benefit the system.
Responded to main stoppage call and accessed sump pump system through exterior ground-level access point. Upon inspection, found sump pump mechanism heavily corroded with significant rust accumulation on metal components and substantial sediment buildup at barrel bottom. Cleared obstruction, serviced pump assembly, and restored proper drainage function to system.
Performed hydrojetting service to clear root intrusion from basement toilet drain line, restoring proper drainage and flow. Removed accumulated root mass and debris from sewer line using high-pressure water jetting equipment. Discussed preventative maintenance schedule for recurring hydrojetting treatments to manage ongoing root infiltration issues.
Performed sewer scope inspection for pre-purchase evaluation of residential property. Successfully located exterior cleanout access point and conducted comprehensive video inspection of main sewer line from building to street connection. Communicated findings with both seller and purchasing parties regarding drain line condition, identifying any blockages, root intrusion, or structural concerns to inform real estate transaction.
Responded to water damage complaint with large water spot visible on basement ceiling below multiple bathrooms. Systematically inspected all three overhead bathrooms to identify leak source. Located defective shower drain assembly in corner shower stall with beige ceramic tile surround. Accessed plumbing from below through basement ceiling, exposing white PVC P-trap configuration and drain lines between floor joists. Drain connection showed signs of moisture infiltration causing ceiling staining below. Documented conditions with photographs showing shower base, drain assembly, and exposed plumbing infrastructure including copper supply lines and fiberglass insulation between joists.
Replaced faulty shower cartridge in bathroom tub/shower valve assembly. Removed existing cartridge, installed new unit, tested hot and cold water operation and verified proper function of diverter valve to handheld shower attachment.
Responded to report of water leak entering crawlspace from bathroom fixtures above. Upon inspection, identified water damage and moisture staining on flooring near corner intersection with visible discoloration indicating active leak. Traced source to plumbing supply lines and performed necessary repairs to eliminate moisture intrusion. Verified all connections were secure and leak-free upon completion.
Responded to service call for 50-gallon gas water heater with extinguished pilot light on 12-year-old unit. Upon inspection, successfully relit pilot light, verified proper burner operation, and confirmed all safety controls were functioning correctly. Both water heaters in the mechanical room are operating normally with no immediate issues detected.
Replaced kitchen drain line with new white PVC piping, including vertical stack and necessary connection fittings. Installed proper plumbing boot where pipe passes through foundation wall and secured all connections to meet code requirements.
Completed comprehensive sewer scope inspection using large-diameter camera equipment after providing advance notification. Accessed system through residential bathroom toilet connection and documented interior pipe conditions with photographic evidence throughout the inspection process.
Responded to clogged laundry drain in basement area. Upon inspection, located black PVC drainage pipe running vertically through wall framing near HVAC ductwork. Cleared obstruction from drain line using appropriate drain cleaning equipment. Verified proper water flow and drainage function upon completion. System restored to normal operation.
Performed sewer scope inspection to assess line condition, however cleanout location could not be identified during initial assessment. Identified active leak on plumbing pipe located in crawlspace on right side of property requiring repair. Provided estimate for necessary repairs to address leaking pipe.
Responded to service call for leaking exterior hose bibb on brick wall of residence. Upon arrival, found customer had already shut off main water supply to home due to active leak. Inspected outdoor plumbing assembly including shutoff valve with decorative wheel handle and connected piping sections showing age-related deterioration and corrosion. Replaced defective hose bibb and associated fittings, ensuring proper seal and connection integrity. Restored water service to home and tested repair under full pressure to verify leak elimination and proper operation of shutoff valve.
Responded to service call for exterior hose bibb with severe leak at brick wall location. Inspected brass fixture with blue handle valve and determined source of water loss. Repaired leaking hose bibb to restore proper function and eliminate water waste, with kitchen faucet leak noted as secondary concern for future service.
Responded to slow drainage issue in master bathroom. Removed drain cover from bathtub and extracted significant accumulation of hair, soap residue, and organic debris that was obstructing water flow. Cleared blockage using hand tools and verified proper drainage upon completion.
Replaced defective P-trap assembly under sink with new white PVC P-trap, ensuring proper connection to metal sink drain and downstream plumbing. Inspected urinals per customer concern regarding improper operation and assessed functionality of flush mechanisms and water supply lines.
Responded to report of leak in copper service line entering the residence. Upon inspection, located active leak in main copper water supply line in unfinished basement area near building entry point. Leak was identified at a compromised section of the copper piping running through the ceiling joist space. Shut off main water supply to prevent further water damage. Cut out damaged section of copper pipe and prepared pipe ends for repair. Installed new copper pipe section using proper sweating techniques with lead-free solder to ensure watertight connections. Tested repair under full pressure to verify complete seal with no leaks present. Restored water service to home and confirmed proper flow throughout plumbing system.
Responded to service call for slow-draining shower. Upon inspection, removed drain cover and cleared accumulated hair, soap residue, and debris from the shower drain line using appropriate drain cleaning equipment. Tested water flow after clearing obstruction and confirmed proper drainage was restored to normal operation.
Responded to service call for leaking garbage disposal and slow-draining sink and tub. Upon inspection, identified leak at disposal mounting assembly and confirmed drainage issues. Removed and reinstalled garbage disposal unit with new mounting flange and gasket to eliminate leak. Cleared partial blockage in drain line causing slow drainage in both kitchen sink and bathroom tub. Tested all fixtures for proper drainage and verified disposal operates without leaks. System restored to normal function.
Responded to basement bathroom emergency where toilet and shower were experiencing overflow conditions. Cleared main drain line obstruction, restoring proper drainage and flow to all fixtures. Verified system functionality with successful flush and drain tests.
Completed installation of water heater isolation valve with blue handle on main supply line. Valve installed on copper piping to provide shut-off capability for the Rheem water heater system. All connections properly secured with brass fittings, and flexible connector attached to valve outlet. System tested for leaks and proper operation confirmed.
Responded to no hot water complaint on Navien tankless water heater displaying error code 438. Diagnosed issue as clogged inlet filter screen restricting water flow to unit. Removed and cleaned debris-filled filter screen, reinstalled component, and verified system restored to proper operation with adequate hot water delivery.
Responded to follow-up call for basement toilet not flushing with no water in tank following recent cast iron pipe replacement. Inspected toilet tank and internal flush mechanisms, documenting condition with photographs. Tank showed low water level with visible mineral staining and deposits on interior surfaces, red flapper valve and fill valve assembly present but requiring further diagnosis to restore proper function.
Completed hand excavation of deteriorated underground metal piping system as specified in approved quote. Coordinated with 811 utility location service prior to excavation to ensure safe digging practices. Manually excavated trench to expose corroded metal pipe showing significant rust and deterioration at multiple joints. Documented existing conditions with level measurements and photographic evidence of excavated area, exposed piping infrastructure, and soil conditions throughout the work zone.
