404-585-8990
770-PLUMBER
Rating
Reviews
Name: James Gibson
Customers say: # Review Sentiment Analysis The reviews reflect an overwhelmingly positive sentiment toward the plumbing service. Customers consistently praise the professionalism, knowledge, and thoroughness demonstrated by the technicians. The reviews highlight a strong trend of excellent customer service, with many noting how well technicians explained issues and solutions. Timeliness appears to be a significant strength, with multiple mentions of prompt arrivals and efficient completion of work. Customers frequently express appreciation for the quality of workmanship and attention to detail. The overall tone is decidedly positive, with recurring themes of trustworthiness, helpfulness, and technical competence. Many reviews indicate satisfaction with pricing and value received. The service appears to leave customers feeling well-informed about their plumbing issues and confident in the solutions provided. The collective sentiment suggests a highly regarded service that customers would recommend and use again.
I can not emphasize enough how amazing James was today. This is the second time he has been to our home. He has an incredible amount of plumbing knowledge as well as and more importantly emotional intelligence. He listened to us vent and worry but calmly aligned with us and help us find the resolution.
Response from True Plumbing:
Thank you, Michael, for the wonderful review! We know exactly how painful and stressful plumbing issues can be, and it’s always our mission to help our customers feel empowered, informed, and reassured as we work to find solutions. We appreciate your trust and we are here for you anytime!
Clean, thorough. Pride of workmanship!
Response from True Plumbing:
Thank you Phil! That’s exactly what we strive for on every job. We appreciate your trust and are here for you anytime!
Response from True Plumbing:
Thank you so much for the five star review!
James is always professional when he comes to do a job for us! He provides a lot of information he comes on time and does a great job
Response from True Plumbing:
Thank you so much! We are so happy to hear this and will pass your excellent feedback on to James! It’s always our goal to provide timely and professional service. Call us back anytime you need us!
James was great. Examined the problem with piping and explained how to repair, along with cost.
Response from True Plumbing:
Thanks so much for the 5-star review! It’s always our goal to make sure our customers understand the problem at hand and our proposed solutions. We’re glad James came through for you and hope you’ll call back if we can be of service again!
Response from True Plumbing:
Thank you so much for the 5-star review! At your service anytime.
Response from True Plumbing:
Thank you so much for the five star review!
Response from True Plumbing:
Thanks for taking the time to leave us a review! We appreciate it!
Response from True Plumbing:
Thanks so much for the 5-star review! We appreciate your trust and are here for you whenever you need us.
Responded to service call for bathtub leak. Inspected chrome faucet assembly and spout, identifying water seepage at the valve stem. Disassembled fixture, replaced worn O-rings and cartridge, and reassembled components. Tested operation with full water pressure, confirming successful repair with no further leakage.
Successfully completed water heater replacement with installation of new Rheem Professional model. Performed all necessary plumbing connections, including installation of copper pipes, brass valves and fittings. System was properly connected and verified to be in full working condition.
Responded to high water bill complaint. Located and installed new water service line and cleanout per locate #260119-003513. Completed installation of PVC piping system with proper connections and valves, preparing area for final construction phase.
Responded to service call regarding bathtub leak. Conducted visual inspection of tub, faucet assembly, and shower diverter. Documented existing condition of fixture and surrounding tile work with photographs for reference.
Replaced American Standard shower cartridge. Checked for leaks. No leaks were found. Applied sealant around shower trim of cartridge that was replaced. Replaced all upstairs shower heads (shower heads only) with customer supplied shower heads.
Customer experiencing a main stoppage and sewage is overflowing from the outside cleanout near the home. Used sewer machine to clear stoppage. The sewer line is now draining. Stoppage occurred about 30’ from the cleanout. It appears that there are roots growing into the pipe. Recommended customer not flush any tissues down the drain at this time and use drains as little as possible. Jetting service will be performed tomorrow to clear away roots and further asses the issue within the sewer line. Discount approved from Paul
Right galvanized nipple under bathroom sink is leaking. Turned water off to the home. Left galvanized nipple broke while attempting removal. Removed section of drywall and repiped section of water line in copper. Removed right galvanized nipple. Installed two new stop valves and two new supply lines. Checked for leaks. Water pressure is at 90 psi. Unable to warranty pressurized water line connections due to high water pressure. Provided options to install a new pressure reducing valve and replace thermal expansion tank. True Plumbing does not repair drywall.
Water line leaking from the red PEX A expansion ring and the union solder joint on the recirculation line. Removed leaking section of PEX A and unsoldered the union joint. Installed a 1/2” valve, bleeder valve, and soldered the old union joint to a new piece of copper. Checked for leaks. No leaks were found. **No warranty for solder joint due to the part being existing. Water heater pan was full of water from the recirculation line leaking. Recommended customer observe water heater pan in the morning to verify the tank isn’t leaking. It does not appear to be leaking at this time but there is some water that has seeped out of the jacket of the water heater.
Water service replacement and cleanout install scheduled for tomorrow.
Removed CF water filter on existing RO500AK reverse osmosis system. Installed a new filter and flushed system according to manufacturers instructions. No leaks were found after replacement.
Customer has experienced a significantly higher water bill than normal the last two months. Began inspecting the water meters to identify which water meter services the home and which water meter services the irrigation system. The water meter that services the home is blinking .1 and displays no other numbers. This is abnormal for a digital water meter and indicates service or replacement of water meter is needed. This is preventing further testing of the water service line. Recommended customer contact their water service provider to have the water meter inspected.
Performed a sewer scope and found the following: The sewer line from the exterior cleanout near the house to the street is PVC and is in good condition. No issues were found with the PVC sewer line. The sewer line after the counties cleanout is terracotta or concrete pipe and there a couple lips (unevenness where two pipes meet). This could cause some soft tissue to build up over time. However, all of this pipe is under the street and it is the counties pipe to maintain and/or repair. The cleanout near the street does not have a cleanout cap. Recommended having a cleanout cap installed. If further questions please contact True Plumbing.
Existing water heater is leaking. Removed and disposed of existing water heater. Furnished and installed a new 38 gal Lowboy electric water heater. Checked for leaks and proper operation. Discount applied towards thermal expansion tank. Recommended having Reliable Restoration remove any water that is left in the crawlspace and assess any damage that water has caused. Reliable Restoration 678 325-1633
Customer experiencing periodic back ups from the two bathrooms upstairs. Pulled the back toilet and inspected the drain lines. The existing drains are cast iron. The drains are properly sloped. However, the drains are showing signs of scaling and there are a few turns combined with the scaling that can cause soft tissue stoppages. Recommended limiting tissues being flushed and to monitor for any stoppages in the future. If issues continue, replacement of the cast iron is recommended. Reset toilet with a new wax ring and supply line. Toilet flange has no wood directly around it to fasten the toilet flange. This is causing a slight wobble with the toilet. Therefore, no warranty can be given for the toilet seal or any issues that may arise from the toilet flange not being fastened. Recommended having a flooring contractor resolve the subfloor issue. Very small drip on 1/2” copper water line tee fitting is leaking in the downstairs basement bathroom. Thermal expansion tank has failed. Re
Home experiencing a main stoppage after the County clean out. Dekalb County arrived while True Plumbing was on site and cleared the stoppage. They also explained that they are responsible for the sewer line that is after the clean out near the street. If issues occur with that area again, recommend customer reach out to Dekalb County first to resolve the issue. Provided an estimate to perform a sewer scope on the customer’s sewer line.
Hallway bathroom faucet leaking around handle. Replaced both hot and cold cartridges and seats and springs. Checked for leaks. Water pressure is at 50 psi. Provided estimate for Moen Flo
Toilet in primary bathroom is wobbly around the toilet flange and is leaking from the fill valve retaining nut/supply line. Pulled toilet from flange and inspected toilet flange. Toilet flange was cracked on the left side. Repaired toilet flange with a full repair ring. Removed toilet toilet tank and completely rebuilt toilet tank and replaced tanks to bowl gasket. Reset toilet with a new wax ring and installed a new supply line. Checked for leaks. No leaks were found. Caulked around base of toilet. Water pressure to the home is at 50 psi.
Water leaking from around building drain penetration in the foundation wall. No leaks observed on the drain pipes. The sewer line was replaced in February 2025. Including the drain pipe that penetrates the foundation wall. After applying hydraulic cement around the drain penetration multiple times (separate visits), ground water is continuing to leak around the drain line through the foundation when there is a heavy rain. Recommended having customer address the issue with a foundation waterproofing company as they will be better suited to handle this particular issue and provide a long term solution. Trotter Waterproofing and Foundation Repair 770 933-7087 If further questions please reach out to True Plumbing and request James.
Right vanity sink is not draining. Removed sink stopper and p trap and cleaned a large amount of debris from the p trap and pop up assembly. Reassembled all parts and tested for leaks and proper drainage.
Replaced customer’s shower head with a customer supplied shower head. Checked for leaks and proper operation. No leaks were found. Provided replacement estimate for single hole bathroom faucets. Water pressure to the home is at 60 psi. Thermal expansion tank is in working condition.
Removed diverter for tub filler. Installed a new diverter for tub filler. Checked for leaks. No leaks were found.
Water leaking from behind water heater onto the kitchen ceiling below. Found the leak to be on a poorly soldered 90 degree fitting. Removed a section of drywall behind the water heater to repair the leak and inspect for further leaks. No other leaks were found at this time. Repaired leaking section of copper water line. Checked for leaks. True Plumbing does not repair drywall. Water pressure is at 40 psi. Water heater is only 7 years old. However, it is showing signs of corrosion/failure on the outside of the tank. Recommended replacement of water heater. Recommended Reliable Restoration for any assessments on water damage caused by the leak. 678 786 2685
Water lines around washing machine can be heard making noise when washing machine is in use. Water pressure to the home is around 60 psi and the existing thermal expansion tank is in working condition. The washing machine valves do not currently have water hammer arrestors. Recommended installing water hammer arrestors as a first step in resolving the noise of pipes rattling. Replaced hot and cold supply lines and installed new water hammer arrestors. If noise continues please let us know.
Existing water service is blue poly. Proved estimates to replace water service per customer’s request. True Plumbing waived trip charge.
Performed the following work: Removed and disposed of existing toilets in the bathroom above the garage and the first two upstairs bathrooms. Installed customer supplied toilets. Install included a new wax ring and supply line. Checked for leaks. Caulked around base of toilets. Return visit scheduled for next week to install a 1” Moen Flo.
