404-585-8990
770-PLUMBER
Rating
Reviews
Name: James Gibson
Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting strong customer satisfaction and trust in the plumbing service. Customers consistently express appreciation for the professionalism, expertise, and communication skills demonstrated by the technicians. A dominant theme throughout is the thorough explanation of issues and repair processes, with reviewers frequently noting how well problems were communicated in understandable terms. The prompt and efficient service stands out as a major strength, with multiple mentions of same-day appointments and quick response times that exceeded expectations. Customers repeatedly highlight the personable and friendly nature of the service providers, creating a sense of trust and comfort during what can often be stressful situations. The quality of workmanship receives consistent praise, with reviewers noting successful problem resolution, attention to detail, and going above and beyond standard expectations. Long-term loyalty is evident, with several customers mentioning years of positive experiences and intentions to use the service again for future needs. The fair pricing and accommodating nature of the company further contribute to the highly favorable impression. Overall, the reviews paint a picture of a reliable, customer-focused plumbing service that consistently delivers excellent results while maintaining strong interpersonal relationships with clients.
James was thorough…, explored multiple potential issues and communicated throughout the process.
We use True Plumbing a lot and we almost always have James. He is always so knowledgeable. He explains everything to us in ways that we can understand he’s fair! We trust his work and he is a great asset to True Plumbing!
James is excellent!
He was on time, courteous, level-headed, thorough. The best thing is he didn’t exaggerate what needed to be done to get higher ticket sale.
James was fantastic and did an excellent job removing our old vanity and installing the new one, he was polite, professional, and efficient, another great experience with True Plumbin
James is wonderful!!!
Response from True Plumbing:
Thanks so much for the five star review! We are so glad that James took good care of you. At your service anytime!
James did a great job in explaining what he was doing and why
Response from True Plumbing:
Thanks so much for the excellent review! We always drive to make sure our customers feel educated and comfortable about the work we do in their homes. It’s great to hear James came through for you. At your service anytime!
James was great and did a hard job without taking the easy route that would have required additional repairs
Response from True Plumbing:
Thanks for the five star review, Bennett! We always want to do right by our customers, and that means never cutting corners or taking the easy way out. We are so happy to hear that James provide provided you with such excellent service. Please give us a call anytime we can help!
Response from True Plumbing:
Thank you for the five star review and above all for your trust! We are here for you anytime.
Service call was for inefficient, possibly failing water heater. Technician checked out this issue thoroughly and provided very helpful recommendations. Turns out that we don’t need to replace it at this time but will call True Plumbing when we do.
Response from True Plumbing:
Julia, thank you for the outstanding review! We love it when we can save you money and help you find more life in an old appliance. If we can be of service in the future, please don’t hesitate to call us!
I can not emphasize enough how amazing James was today. This is the second time he has been to our home. He has an incredible amount of plumbing knowledge as well as and more importantly emotional intelligence. He listened to us vent and worry but calmly aligned with us and help us find the resolution.
Response from True Plumbing:
Thank you, Michael, for the wonderful review! We know exactly how painful and stressful plumbing issues can be, and it’s always our mission to help our customers feel empowered, informed, and reassured as we work to find solutions. We appreciate your trust and we are here for you anytime!
Clean, thorough. Pride of workmanship!
Response from True Plumbing:
Thank you Phil! That’s exactly what we strive for on every job. We appreciate your trust and are here for you anytime!
Response from True Plumbing:
Thank you so much for the five star review!
James is always professional when he comes to do a job for us! He provides a lot of information he comes on time and does a great job
Response from True Plumbing:
Thank you so much! We are so happy to hear this and will pass your excellent feedback on to James! It’s always our goal to provide timely and professional service. Call us back anytime you need us!
Responded to kitchen flood caused by faulty valve under sink. Replaced defective valve to stop active leak and restore proper water flow control. Cleaned up standing water from kitchen floor and verified all connections were secure with no additional leaks present.
Responded to service call for under-sink plumbing system. Inspected cabinet interior, drain assembly, garbage disposal unit, and water supply connections. Verified proper installation and function of white PVC drain piping, flexible braided supply lines, and all associated fittings to ensure leak-free operation.
Completed water service line repair at 3100 James address. Excavated and exposed damaged underground water service connection, removed failed pipe fitting, and installed new valve assembly. Backfilled excavation site and restored ground surface upon completion.
Responded to customer concern regarding hot bathroom floor tile indicating potential leak. Conducted thorough inspection of bathroom vanity plumbing, kitchen sink connections, and surrounding areas. Inspected all visible water supply lines, drain connections, and shut-off valves for signs of moisture, corrosion, or active leaks. Checked beneath vanity cabinet and kitchen sink base for water damage or dampness. Documented conditions with photographs showing no visible water intrusion, staining, or moisture damage to cabinetry, flooring, or surrounding areas. Advised customer that hot floor tile may be caused by hot water supply line routing beneath flooring or radiant heating system rather than active leak, as no evidence of water leakage was detected during inspection.
Performed visual inspection of water heater vent system in attic and basement mechanical room for real estate transaction. Verified proper installation and pitch of metal ductwork using torpedo level to ensure adequate drainage and code compliance. Documented furnace connections, ventilation routing, and overall HVAC system configuration with photographic evidence for seller disclosure purposes.
Responded to clogged main line affecting the plumbing system. Upon inspection, located exterior cleanout access points in the ground adjacent to the building foundation. Identified blockage in the main sewer line preventing proper drainage throughout the property. Utilized professional drain cleaning equipment to clear the obstruction from the main line through the exterior access points. Investigation revealed additional complications with corroded plumbing components inside the bathroom. Removed heavily deteriorated toilet flange exhibiting extensive rust and corrosion buildup. The corroded metal ring and surrounding area showed significant deterioration that contributed to drainage issues. Extracted damaged flange components and cleaned the affected area on the hexagonal tile flooring, removing corrosion residue and buildup from the drain opening and surrounding surfaces. Successfully restored proper flow through the main sewer line and prepared the bathroom plumbing for reinstall
Installed gas regulator assembly for pool heater at residential property. Completed piping connections from existing gas meter to new equipment location in backyard area, ensuring proper pressure regulation and code-compliant installation. Tested system for leaks and verified operational functionality of all components.
Evaluated existing water heater installation and plumbing configuration to provide estimate for recirculation pump system. Assessed current hot water distribution setup, including water heater location, existing piping layout, and available connection points for pump installation. Documented equipment positioning and utility room conditions to determine optimal placement and routing for recirculation line and pump assembly.
Responded to water service leak in residential front yard. Upon arrival, observed wet patches on concrete sidewalk and moisture on pavement surfaces indicating active water loss from the service line. Located utility access panel in lawn area near white marker post. Investigated leak source, performed necessary repairs to water service line, and restored system to proper working condition. Area left clean with service restored.
Installed customer-supplied replacement part for MoenFlo smart water monitoring system sent by manufacturer. The motorized valve actuator was mounted on existing copper water supply lines in crawl space, with electrical connections secured and system tested for proper operation using pressure gauge to verify functionality.
Responded to follow-up service call for toilet leaking from base. Upon inspection, verified previous repair work and examined water supply connections, shut-off valve, and flexible braided supply line. Documented plumbing installation showing standard residential fixture connections with chrome fittings and stainless steel mesh supply hose. Floor staining observed beneath toilet area indicating previous water seepage. All connections and components inspected and photographed for service records.
Arrived on-site at 11:30 to assess bathroom vanity plumbing configuration. Documented existing under-sink plumbing installation including white PVC P-trap drain assembly, flexible supply lines, chrome shut-off valves mounted on cabinet floor, and all associated connections and fittings in proper working condition.
Responded to clogged toilet service call and performed diagnostic inspection of fixture and internal components. Removed tank lid and inspected flush valve assembly, fill valve mechanism, and flapper system for proper operation. Verified water supply line connection at wall and tank inlet valve for adequate flow and potential restrictions. Assessed tank water level and refill cycle to ensure proper flushing capacity. Inspected internal tank components for mineral buildup and debris that could impair flush performance. All plumbing connections and supply lines found secure with no visible leaks. Toilet restored to proper working condition.
Performed sewer scope inspection for prospective home purchase to assess condition of main sewer line. Camera inspection revealed root intrusion in the line requiring repair, and provided detailed estimates for both root removal/line repair and water heater replacement based on findings and existing equipment condition.
Completed professional pressure washing of asphalt parking lot surface at residential complex, removing accumulated dirt, grime, and surface contaminants to restore pavement appearance. Coordinated utility location services prior to commencing work to ensure safe operations around underground infrastructure.
Responded to leak call and accessed crawlspace utility area to assess plumbing system. Identified water intrusion issue affecting floor surfaces with visible moisture damage and staining throughout the work area. Inspected PVC piping system and associated plumbing components for source of leak. Performed necessary repairs to damaged sections and tested system integrity. Removed standing water and debris from affected area. Documented conditions with photographs for service records. System restored to proper operation and invoice sent for completed work.
Completed follow-up inspection of sewage pump and alarm system in basement utility area. Verified pump operation, checked electrical connections and float switch functionality, and confirmed alarm system was properly wired and responsive. All components found to be operating within normal parameters with no issues detected.
Responded to a yard leak and located the source by accessing an underground maintenance port. Excavated around a subsurface pipe or drainage line to expose a compromised section where water was escaping into the surrounding soil. Documented the leak location and underground infrastructure condition with photographs showing the corroded access cover and exposed pipe opening for repair assessment and future reference.
Performed video inspection of main sewer line using professional scope camera equipment. Camera inspection revealed standard residential plumbing configuration with PVC drainage system and P-trap assembly beneath kitchen sink, along with documentation of basement utility area containing water heater and associated plumbing connections. All accessible drain lines and plumbing fixtures were visually inspected and photographed for customer records.
Responded to service call for leaking pipes under kitchen sink and clogged shower drain. Upon inspection, identified loose compression fittings on supply lines beneath sink causing active water leak. Tightened connections and verified proper seal to stop leakage. Proceeded to address shower drain blockage using mechanical auger, successfully clearing obstruction and restoring proper drainage flow. Tested all repairs to confirm resolution of both issues, with no further leaks detected and shower draining freely.
Responded to service call for front bathroom toilet not flushing properly. Upon inspection, performed camera inspection of drain line which revealed significant buildup of debris and discoloration along pipe walls approximately 7'11" from access point. Successfully cleared obstruction and restored proper drainage function to toilet.
Responded to service call for water heater pilot light outage on Rheem Professional unit. Upon arrival, inspected gas water heater and associated components including gas valve assembly, thermocouple, and pilot assembly. Verified gas supply through yellow flexible gas line and confirmed proper connections. Successfully relit pilot light following manufacturer procedures and tested for proper flame characteristics and stability. Verified thermocouple functionality and ensured main burner ignition sequence operated correctly. Inspected copper water lines, expansion tank, and pressure relief valve for any related issues. Confirmed unit returned to normal operation with pilot light maintaining steady flame and water heater cycling properly.
Responded to leak repair call and conducted on-site inspection of aging industrial piping system. Documented extensive corrosion on valve assemblies and pipe connections, along with significant water staining on walls indicating active or historical leakage. Photographed deteriorated green-painted pipes with corroded valve bodies, blue-handled valves, and heavily rusted blue pipe sections with failing protective coatings, noting multiple threaded connections and fittings showing oxidation and mineral deposits from prolonged moisture exposure.
Responded to emergency water leak in residential bathroom where toilet failure caused water to penetrate through ceiling into basement below. Upon arrival, water supply to home had already been shut off to prevent further damage. Conducted thorough inspection of bathroom fixture and surrounding areas, documented damage with photographs showing affected ceiling area in basement bedroom and bathroom above with toilet and water-damaged flooring. Assessment revealed toilet malfunction as source of leak requiring immediate containment and repair to prevent additional structural damage to ceiling and interior spaces.
Responded to plumbing issue following customer's dishwasher installation where hot water was improperly flowing to the adjacent kitchen sink and the shut-off valve was failing to completely stop water flow. Inspected the plumbing connections at the water heater and main water supply assembly, documented the valve configuration and water meter installation with photos, and assessed the shut-off valve condition to determine the cause of the incomplete water shut-off.
