Rating
Reviews
Name: Inacio Correa
True Plumbing, Heating & Cooling has completed 25 jobs between September 2026 and October 2026.
The 15 customer reviews shown here average 5.0 out of 5.
The most recent job was on October 6, 2026.
Recent work covers Atlanta, GA, Roswell, GA, Alpharetta, GA, Lawrenceville, GA and Decatur, GA.
He was so kind and explained everything to me before he did it with price. Then fixed the problem.
Inacio was prompt, professional, and he listened to my concerns and delivered results. Highly recommend!
The technician was knowledgeable, helpful and very responsive. Extremely well organized and scheduled out installation for next week. We are very pleased!
Inacio was timely, helpful, knowledgeable and professional I am very happy with True plumbing
Plumbers from True show up on time, do a great job, and leave the work area neat.
Inacio is just great. He lets you know exactly what needs to be done and, even more importantly, what you can watch out for but is not an immediate concern. We are very happy with the new hot water heater! He and his associate were professional and personable. A very good experience.
Very, very helpful!!!
Inacio always provides five star level service!
Fast and easy! Awesome people
Very thorough, clear explanation - such a great guy!
Extremely knowledgeable and professional.
Connected customer's water line to newly installed city water meter. Excavated and exposed existing service line, installed ball valve shutoff assembly with brass fittings at meter location, and backfilled excavation. Meter pit now contains functional shutoff valve for future service access and control.
Responded to master bathroom toilet clog. Upon arrival, assessed the fixture and surrounding plumbing system. Successfully cleared the obstruction using professional drain cleaning equipment, restoring full functionality and proper drainage to the toilet. Verified complete resolution through multiple flush tests and confirmed no additional plumbing issues were present.
Responded to sewage backup complaint and performed comprehensive drainage system inspection. Accessed crawl space beneath building to assess main drain lines and verified proper installation of PVC waste lines and venting. Inspected under-sink plumbing including garbage disposal unit, P-trap assembly, and drain connections for blockages or defects. Cleared obstruction causing sewage backup and restored proper drainage flow throughout the system.
Responded to complaint of sporadic ceiling leak and sewage odor affecting both floors of residence. Accessed attic space to investigate potential plumbing issue after roofing company ruled out roof as source. Conducted visual inspection of structural framing, exposed plumbing lines, and surrounding areas where leak was reported. Documented conditions with photographs showing wooden joists, beams, and insulation material. Observed dark staining and discoloration on upper wooden beams that may indicate moisture intrusion. Unable to locate active leak during inspection, as issue was reported as intermittent. Recommended continued monitoring and follow-up visit during active leak event to properly identify source of water intrusion and sewage odor.
Responded to service call for dual 50-gallon gas water heaters with reported slow leak on one unit and malfunctioning shower/tub faucet. Conducted thorough inspection of both A.O. Smith water heaters located in basement utility area. Identified active leak source on affected unit and assessed overall condition of plumbing connections, gas lines, and venting systems. Documented existing installation including flexible ductwork, copper supply lines, PVC drainage piping, and electrical connections. Photographed water heater installations and surrounding mechanical systems for service records. Evaluated shower/tub faucet issue and determined necessary repairs to restore proper operation.
Responded to service call for water heater leaking into drip pan. Upon arrival, inspected the water heater and associated plumbing connections to identify the source of the water discharge. Located leak originating from pressure relief valve discharge pipe, with water actively draining into the safety drip pan beneath the unit. Examined all visible copper supply lines, shut-off valves, and threaded connections in the plumbing assembly for signs of corrosion, loose fittings, or additional leak points. Documented existing conditions with photographs showing the under-cabinet plumbing configuration and hardware components. Advised on potential causes including excessive system pressure, faulty temperature and pressure relief valve, or thermal expansion issues requiring further evaluation and repair.
Completed interior sewer line replacement in crawl space beneath structure. Removed deteriorated waste piping showing extensive corrosion and surface degradation along foundation wall. Installed new PVC drainage system, properly secured to floor joists with appropriate hangers and supports. Addressed moisture-damaged areas and ensured proper slope for drainage flow. Verified all connections are secure and system is fully operational with no leaks detected.
Completed full sewer line replacement at residential property. Excavated trench through front lawn to access failed sewer main, exposing damaged white PVC piping with visible cracks and separation. Utilized compact excavator to dig through soil and navigate around existing tree roots while maintaining safe working depth. Removed deteriorated sewer line sections and installed new large-diameter PVC pipe system. Coordinated excavation work around mature trees and existing landscape features to minimize property disruption. Established proper traffic control measures with safety cones during street-adjacent excavation work. Successfully replaced compromised sewer infrastructure and restored functionality to residential waste water system.
Conducted site assessment for Halo whole home water filtration system installation. Evaluated existing under-sink plumbing configuration and available space within cabinet to determine optimal installation approach and equipment requirements for whole home water treatment solution.
Responded to complaint of sewer odor in bathroom at rear of building. Upon inspection, discovered deteriorated wax ring seal at toilet base allowing sewer gases to escape into living space. Removed and replaced faulty wax ring seal, reset toilet to proper position, and tightened mounting bolts to manufacturer specifications. Verified proper seal and confirmed elimination of odor issue upon completion.
# Toilet Base Leak Repair Responded to service call for toilet leaking at base during use. Upon inspection, identified failed wax ring seal between toilet and closet flange as primary cause of leak. Removed and reset toilet, replaced deteriorated wax ring with new seal, and reinstalled toilet with proper alignment and secure mounting. Verified water supply connections at shut-off valve and flexible supply line for integrity. Tested toilet operation multiple times to confirm leak was eliminated and proper seal was established. Floor showed evidence of previous water damage around flange area from leaking condition.
Responded to clogged drain call for second-floor bathroom with one toilet and two sinks experiencing blockage. Successfully cleared all three fixtures using appropriate drain cleaning equipment, restoring proper water flow and drainage throughout the bathroom. All fixtures tested and confirmed operational upon completion.
Responded to basement drain stack leak complaint. Upon inspection, identified leak at black ABS/PVC drain stack assembly mounted to concrete block wall. Repaired compromised section of vertical drainage piping including 90-degree elbow joint and T-junction connection. Secured all pipe sections with proper metal clamps and straps to ensure stability. Verified system integrity and confirmed leak resolution.
Responded to plumbing repair request for leaking freestanding bathtub drain assembly. Upon arrival, confirmed water leakage from drain onto floor beneath the tub. Accessed the drain assembly by repositioning the freestanding tub, which provided adequate working clearance. Inspected the drain connection and determined the drain assembly was improperly installed, causing the leak. Disassembled the existing drain components, cleaned and prepared all connection surfaces, and reinstalled the drain assembly with proper sealing and torque specifications. Verified all connections were secure and watertight. Tested the drain system by filling the tub and allowing it to drain completely while inspecting for any signs of leakage. Confirmed repair was successful with no water escaping from the drain assembly. Repositioned tub to original location and left work area clean.
Responded to service call for toilet issues on two levels of the residence. Inspected upstairs toilet and verified proper operation of fill valve, flush valve assembly, and flapper mechanism. Confirmed water supply line connection at wall-mounted shut-off valve was secure with no visible leaks. Examined basement toilet and diagnosed malfunction in flush mechanism. Removed tank lid and assessed internal components including fill valve, flush valve, and flapper chain assembly. Identified worn flapper preventing proper seal and causing continuous water flow. Replaced defective flapper with new unit and adjusted chain length for optimal flush performance. Tested both toilets multiple times to ensure proper fill cycles, complete flushes, and proper shut-off. Verified no leaks at supply connections or tank seals. Both fixtures now operating within normal parameters.
Responded to sewage ejection pump failure and water intrusion in basement. Upon inspection, found ejector pump inoperative with active leaking at discharge piping connections. Replaced malfunctioning sewage ejection pump unit and repaired compromised PVC discharge line connections. Tested system operation under load conditions to verify proper pump cycling and confirmed all connections sealed with no further leakage detected.
Responded to main drain clog at basement level causing backup in sink and bathtub fixtures. Successfully cleared obstruction from main drain line, restoring proper drainage flow to all affected fixtures. Verified system operation and confirmed no further backup issues present.
Responded to complaint of hissing noise and water on floor in laundry room. Upon inspection, identified issue with water heater supply line connections. Found loose compression fitting on cold water inlet causing leak and air infiltration, resulting in hissing sound. Tightened compression fittings on both hot and cold water supply lines to proper torque specifications. Inspected flexible supply hoses for damage or deterioration; hoses showed normal wear but remained serviceable. Verified all connections were secure and leak-free. Cleaned water from floor and monitored system during operation to confirm repair eliminated both the hissing noise and water leakage. Documented conditions with photographs for service records.
Completed water pipe repair involving corroded copper piping system. Addressed pressure gauge monitoring equipment and associated valve assembly showing signs of aging and wear. Repaired deteriorated piping sections exhibiting green patina corrosion in attic space, replaced compromised fittings and connections to restore proper water flow and system integrity.
Provided estimate for reworking existing natural gas regulator system to accommodate new pool equipment gas line connection. Assessment included evaluation of current gas meter assembly, piping configuration, and required modifications to branch service line from main distribution system while maintaining proper pressure regulation and code compliance.
Responded to emergency plumbing call for busted pipe in upstairs bathroom. Upon arrival, customer had already shut off main water supply to the home. Assessed extensive water damage to bathroom plumbing fixtures, including compromised supply lines with visible valve mechanisms showing signs of failure. Documented significant water staining and discoloration on walls, ceiling, and flooring materials, with evidence of prolonged moisture intrusion causing material degradation. Observed damaged cabinetry with structural compromise to bottom panels and backing, requiring repair or replacement. Photographed all affected areas for documentation purposes.
Responded to complaint of sewage odor emanating from floor area at base of powder room toilet, with odor intensifying during hot weather and periods of infrequent use. Performed visual inspection of toilet installation, surrounding flooring, and wall connections. Documented conditions with photographs showing standard two-piece toilet installation on wood-look plank flooring with proper baseboard trim and wall finishes. No visible leaks, water damage, or structural issues observed during inspection.
Responded to service call for slow-draining master bathroom sinks and water heater inspection. Inspected 12-14 year old water heater in basement, found unit operating within normal parameters with no active issues at time of inspection. Evaluated Moen Flo smart water monitoring system installation and addressed concerns regarding exposed power cord. Secured electrical cord routing to improve appearance and prevent potential damage. Assessed dual sink drainage issue in master bathroom and identified slow drain conditions requiring attention.
Responded to service call for kitchen drain experiencing slow drainage with intermittent bubbling and sputtering during disposal operation. Inspected drain line and drainage system to identify blockage or venting issues causing improper water flow and air pressure imbalances in the system.