Rating
Reviews
Name: Hunter Coan
True Plumbing, Heating & Cooling has completed 25 jobs in September 2026.
The 15 customer reviews shown here average 5.0 out of 5.
The most recent job was on September 23, 2026.
Recent work covers Atlanta, GA, Roswell, GA, Duluth, GA, Lawrenceville, GA and Norcross, GA.
Iāve been using True Plumbing for years and today Hunter was terrific and solved all my problems. Highly recommended!
Leaking outside valve , so we had to turn the water off to the house. Service was timely, efficient and friendly. Thank you
Hunter from True Plumbing came to the rescue on a Saturday of a holiday weekend, a day after we called them to report we had no hot water. We had the unexpected big expense of having to replace 2 hot water heaters that served us well for 14 years. Hunter was here for several hours by himself- working to get our new hot water heaters installed as soon as we gave him our approval. We appreciate his hard work.
True Plumbing installed two tankless water heaters for us. Hunter was very thorough and did an excellent job. I would definitely recommend True plumbing to friends and family. Having a honest and knowledgeable plumber is super important! Companies like True Plumbing are a rare thing in todayās world. Thank you for doing such an awesome job.
Hunter was attentive and able to explain to my wife and I the problem and how to fix it with ease. Hunter also took the time to entertain a few question from our 5yr old son. We look forward to using True Plumbing for future home maintenance needs!
Hunter is among the finest technicians that we have ever worked with. Professional, courteous, efficient. Based on our experience with Hunter, we have decided to use True for all of our plumbing and HVAC work.
Hunter gave us a phone call to let us know he was on the way. He arrived right on time quickly diagnose the problem and repaired it. His experience was evident and he was very polite. He's a great representative for True Plumbing. We will definitely use True Plumbing for any of our future plumbing needs.
Trustworthy, most important! Efficient. Pragmatic and offers reasonable solutions.
Hunter was professional, great to work with and thorough in his work. I highly recommend him.
Re replace hardware in my bathroom
Hunter was great. Was able to order the parts needed while he was here which we should have within 2 weeks and will call to install. He also did what he could to limit the leaking until the parts arrive.
Super polite and knowledgeable A real problem solver with options and advise 100% satisfied
Arrived as promised and easily resolved our disposal and water valve issues.
Replaced two faucets and inspected toilet fill valve assembly due to rapid refilling issue. Installed new braided supply lines and verified proper water flow and shutoff functionality at all fixtures.
Completed bathroom plumbing repair involving Delta shower fixture installation. Addressed exposed pipe stub with blue threaded adapter connection through tiled wall, securing proper fit for shower assembly. Inspected and verified bathtub drain assembly functionality, including chrome overflow cover plate and mounting hardware. All plumbing connections tested and confirmed operational upon completion.
Installed new sump pump system with PVC discharge piping in basement utility area and replaced pressure reducing valve (PRV) on main water supply line with brass valve assembly and red-handled ball valve shutoff. Both installations completed to ensure proper water management and pressure regulation for the property.
Reinstalled powder room fixtures following floor refinishing work, including sink with undermount basin and P-trap assembly, toilet, dishwasher, and refrigerator connections. Repaired basement toilet malfunction and addressed garbage disposal issues. Additional bathroom work including caulking and water diverter repairs identified for future scheduling.
Responded to leak in ceiling affecting unit below. Accessed crawl space above affected area through ceiling opening to locate source of water intrusion. Inspected plumbing fixtures and drain lines in bathroom directly above leak location. Documented conditions of exposed wooden stair access point and bathroom tub area including fixtures, drain assembly, and surrounding tile work for further assessment and repair planning.
Responded to service call for leaky shower head in modern tiled shower stall. Removed existing chrome handheld showerhead assembly from wall-mounted bracket and inspected flexible metal hose connection for wear and deterioration. Installed new handheld showerhead unit with matching chrome finish to maintain aesthetic consistency with existing bathroom fixtures. Secured showerhead to flexible hose connection, ensuring proper seal and thread engagement. Tested installation for leaks at all connection points and verified proper water flow and spray pattern functionality. System operating as designed with no leaks detected.
# Gas Leak 217 Responded to reported gas leak at residential property. Upon arrival, conducted comprehensive inspection of gas appliances and distribution system. Investigation focused on water heater installation and associated gas piping in basement utility area. Performed leak detection testing using combustible gas indicator on all accessible gas lines, fittings, and connections. Identified leak at gas supply connection to Whirlpool water heater. Applied leak detection solution to confirm exact location of escape point at threaded pipe fitting. Shut down gas supply at main valve and relieved system pressure. Disassembled compromised fitting and inspected threads for damage or debris. Applied approved pipe thread sealant and reassembled connection to manufacturer specifications, ensuring proper torque and alignment. Restored gas supply and conducted thorough leak check of repaired connection and surrounding fittings using electronic detection equipment and soap solution. Verifie
Responded to customer request for second opinion on shower leak. Performed thorough inspection of affected area, including opening drywall to access wall cavity and assess extent of water damage. Documented interior wall conditions, exposed framing, and insulation. Examined floor-wall junction and baseboard area for signs of moisture intrusion and water staining on flooring surface. Provided professional assessment of leak source and recommended repair solutions to customer.
Responded to customer complaint regarding persistent sewer odor in bathroom. Performed inspection of double vanity plumbing system, examining drain assemblies and P-traps beneath both sink basins. Documented existing conditions with photographic evidence showing drain openings and cabinet access points to verify proper trap configuration and identify potential sources of sewer gas infiltration.
Responded to service call for leaking urinal and loose toilet fixtures in commercial restroom facilities. Conducted comprehensive inspection of both bathroom areas, examining all plumbing fixtures including wall-mounted urinals, floor-mounted toilets, and sink assemblies. Documented existing conditions through photographic evidence showing exposed plumbing components, supply lines, drain assemblies, and fixture mounting systems to provide visual record of installation status and identify sources of reported issues.
# Leak Repair - Water Meter Box Responded to service call for water leak in underground meter box. Upon arrival, found customer had already shut off water supply to property due to active leak condition. Excavated and exposed water meter assembly to identify source of leak. Inspection revealed leak originating from threaded brass fittings below the meter. Removed and replaced faulty brass fittings and connections in the meter assembly. Installed new ball valve with blue handle for improved shut-off control. Verified all threaded connections were properly sealed and torqued to specification. Tested system by restoring water supply and monitoring for leaks. Confirmed repair was successful with no visible water intrusion into meter box. Restored water service to property. Documented installation with photographs showing completed meter assembly and new valve installation.
Responded to service call for sump pump system inspection and maintenance. Upon arrival, evaluated exterior electrical service connections and interior plumbing components associated with the sump pump installation. Inspected pressure gauge readings on copper piping system, verified proper operation of pump controls, and assessed condition of electrical wiring and junction boxes. Documented existing infrastructure including weathered conduit, aged copper piping with surface patina, and utility connections. System found operational with all components functioning within normal parameters.
Installed complete chrome shower trim assembly in tiled bathroom, including wall-mounted temperature control valve, tub spout, and overhead showerhead. All fixtures properly secured to wall-mounted plumbing connections and tested for proper operation and water flow.
Responded to report of ceiling leak in garage area suspected to be from toilet above. Upon investigation, removed section of drywall ceiling to access plumbing and structural components. Created rectangular access opening exposing floor joists and subfloor decking to inspect for water damage and identify leak source. Documented conditions with photos showing exposed framing members and investigation area for further assessment and repair planning.
Responded to running toilet issue. Inspected toilet mechanism and identified faulty flapper valve causing continuous water flow. Replaced worn flapper with new component and adjusted fill valve to proper water level. Tested flush cycle multiple times to verify proper operation and confirm leak was resolved. Toilet now functioning correctly with no water waste.
Responded to service call for leaking sink. Upon inspection, identified leak originating from drain assembly beneath bathroom vanity. Tightened chrome threaded fittings at sink basin connection and inspected brass drain pipe for proper seal. Verified all mounting brackets were secure and tested for additional leaks. System functioning properly with no active water discharge upon completion.
Completed installation and repair of exterior cleanout system. Excavated trench in clay soil and installed white PVC cleanout pipe with proper fittings and connections, ensuring adequate base support with stone material. Extended piping system into interior mechanical room with new vertical and horizontal PVC runs, utilizing black couplings and elbow joints to integrate with existing plumbing infrastructure.
Performed follow-up service on whole-house water filtration system to purge air from supply lines. Inspected HALO water treatment system installation, verified proper operation of shut-off valves, and confirmed all copper piping connections were secure and leak-free. System is now functioning properly with no air pockets in the filtration lines.
Responded to customer report of water leak in basement beneath main bathroom area. Conducted thorough inspection of confined utility space, examining plumbing connections, drainage systems, and HVAC ductwork in vicinity of reported leak. Utilized flashlight to inspect wall-to-floor junctions, PVC drainage piping, and mechanical components for signs of active water intrusion or moisture damage. Observed cracking in wall surfaces and previous water staining on concrete floor. Inspected sump pump system as requested, examining dual vertical discharge pipes, mounting straps, electronic sensor components, and pump basin cover. Noted extensive historical water staining and discoloration on concrete floor surrounding sump pump installation, indicating past moisture events. Evaluated overall condition of sump pump assembly and drainage configuration. Documented findings with photographic evidence of inspection areas for customer records.
Responded to follow-up service call for ongoing hot water issue. Inspected electrical panel serving water heating equipment and documented current breaker configuration. Panel contains dual 30-amp double-pole breakers with visible wear and rust on enclosure. Verified breaker positions and captured detailed photos of panel interior, breaker labels, and circuit identification for further diagnostic evaluation and potential electrical system upgrades.
Responded to no hot water complaint at property with dual Rheem water heater installation. Upon arrival, conducted visual inspection of both units and associated plumbing components. Assessed gas supply, electrical connections, and venting systems for proper operation. Verified temperature and pressure relief valves, examined copper supply lines and flexible connectors for leaks or damage. Tested heating elements and thermostat functionality on both units to identify source of failure. Restored hot water service to the property and confirmed proper operation of the water heating system before departure.
# Leak Repair - Bathtub Temperature Control Valve Responded to service call for leaking temperature control valve on bathtub fixture. Upon inspection, identified leak originating from single-handle shower/tub control valve assembly mounted on tiled wall above tub spout. Valve escutcheon plate showed signs of age with visible discoloration and worn finish around mounting area. Handle components were partially disassembled to access internal valve mechanism. Diagnosed worn cartridge seals as source of leak. Replaced faulty valve cartridge, installed new seals, and reassembled handle assembly with proper torque specifications. Tested fixture operation through multiple temperature adjustments and verified no leaks present at valve body or escutcheon interface. System restored to full functionality with proper temperature control and water flow.
Responded to customer complaint of toilet tank refilling slowly. Upon inspection, found toilet fill valve operating at reduced flow rate. Examined tank interior and noted mineral buildup on internal components and porcelain surfaces. Inspected water supply line and angle stop valve beneath fixture for flow restrictions. Verified braided supply line and chrome shut-off valve were in good condition with no visible kinks or obstructions. Diagnosed slow fill issue as likely caused by debris or mineral deposits restricting flow through fill valve. Documented tank conditions including low water level, sediment accumulation, and discolored porcelain from hard water deposits. Photographed flush mechanism components including metal fill valve assembly, black plastic flush valve with red flapper, and overflow tube for service records.
Completed installation of new Rheem residential water heater with proper copper piping connections for hot and cold water lines. Installed HALO water treatment system integrated with main plumbing infrastructure, including necessary pipe fittings and connections to ensure optimal water quality throughout the residence. All components were professionally mounted, secured to wall studs, and tested for proper operation and leak-free performance.