404-585-8990
770-PLUMBER
Rating
Reviews
Name: Hunter Coan
Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting strong customer satisfaction and trust in the plumbing service. Customers consistently express appreciation for the professionalism, expertise, and communication skills demonstrated by the technicians. A dominant theme throughout is the thorough explanation of issues and repair processes, with reviewers frequently noting how well problems were communicated in understandable terms. The prompt and efficient service stands out as a major strength, with multiple mentions of same-day appointments and quick response times that exceeded expectations. Customers repeatedly highlight the personable and friendly nature of the service providers, creating a sense of trust and comfort during what can often be stressful situations. The quality of workmanship receives consistent praise, with reviewers noting successful problem resolution, attention to detail, and going above and beyond standard expectations. Long-term loyalty is evident, with several customers mentioning years of positive experiences and intentions to use the service again for future needs. The fair pricing and accommodating nature of the company further contribute to the highly favorable impression. Overall, the reviews paint a picture of a reliable, customer-focused plumbing service that consistently delivers excellent results while maintaining strong interpersonal relationships with clients.
Hunter came first thing this morning to address a leak at our home. He explained everything he was going to do, and gave a clear explanation when he was done. He was friendly and professional! I love this company!
Hunter was knowledgeable, patient, and kind of enough to help a neighbor who happened to be having a plumbing crisis while he was working in my unit.
Over the past 7 years, True Plumbing has been our go to for any needs. They have always delivered fantastic service, results and fair pricing. Highly recommend. This was my first experience with Hunter, and he absolutely met the high expectations the company has set.
Grateful for another positive experience with True Plumbing! They were able to fit me in same day I called- always kind & capable service..
They were here in just a few minutes
Hunter came in and thoroughly searched for the problem. Then he helped us through what was needed and helped us get in touch with help for the water in basement.
Hunter was very kind and professional. Morgan was very helpful.
He knew what had to be done, I’m awaiting details from construction crew
As always, True Plumbing saved us. Excellent customer service, very quick response time, professional & courteous technicians who know exactly how to fix everything…water issues are so stressful and this company has repeatedly helped us with plumbing emergencies. I keep them on speed dial!
Response from True Plumbing:
There is no better compliment we can receive the knowing we are your go to! Thank you for your trust and please call us anytime we can be of help.
Excellent service and work by Hunter
Response from True Plumbing:
Thank you so much for the excellent review and above all for your trust! We are here for you anytime.
Exceeded expectations in all categories - communications, quality of work and price.
Replaced deteriorated cast iron plumbing with new white PVC piping in the substructure area. Installed proper couplings and connectors to join the new PVC system to existing cast iron sections, securing all joints with metal hose clamps to ensure watertight connections throughout the drainage system.
Responded to a clogged shower drain call and found the drain completely obstructed with an excessive accumulation of hair, soap residue, and organic debris. Removed the drain cover, extracted the blockage material, and cleared the drain line to restore proper water flow and drainage function.
Responded to reported leak originating from P-trap in residential plumbing system. Upon inspection, examined PVC and copper plumbing lines in utility space near Trane XC80 HVAC unit. Documented existing plumbing configuration including multiple drainage lines and verified P-trap connection points for potential leak sources.
Replaced defective toilet stop valve with new chrome angle stop valve and installed new braided stainless steel flexible supply line. Verified proper water flow and tested for leaks to ensure reliable operation of wall-mounted toilet tank system.
Responded to sink drain issue and performed thorough inspection of drain assembly beneath fixture. Upon assessment, verified all PVC drain components, P-trap, and tailpiece connections were secure and functioning properly with no leaks detected.
Responded to service call for leaking water heater requiring replacement. Removed and properly disposed of failed standard electric water heater unit. Installed new residential electric water heater in garage utility alcove, including proper connection of all copper supply lines, installation of expansion tank with appropriate piping configuration, electrical connections via flexible conduit, and code-compliant pressure relief valve with discharge piping. Verified all connections for leaks, tested unit operation, and confirmed proper heating function before completing installation.
Accessed ceiling cavity to service island drain plumbing system. Installed insulated PVC trap assembly with proper venting to resolve drainage issue. Secured all pipes with appropriate strapping and applied foam insulation to prevent condensation and freezing.
Relocated and rough-in plumbing for bathtub drain assembly in upper floor construction area, with assessment completed for potential shower drain installation. Documented existing conditions of unfinished space showing exposed framing, weathered sheathing panels with water staining, and ventilation components for project coordination purposes.
Completed cast iron plumbing rework in crawl space area beneath structure. Removed deteriorated cast iron piping and installed new PVC drainage system with proper venting. Capped all unused openings to prevent sewer gas infiltration and ensure code compliance. All connections were secured and tested for proper drainage flow.
Responded to ongoing water infiltration issue affecting basement bathroom. Upon inspection of attic space above affected area, identified significant condensation accumulation on HVAC ductwork at Y-junction connection point. Observed moisture droplets covering exterior surfaces of metal ducts and noted triangular gap at junction where two sections meet, potentially allowing condensation drip-through. Also inspected adjacent fabric-wrapped ductwork showing signs of deterioration and moisture damage. Documented conditions with photographs for record. Advised customer that condensation on improperly insulated or sealed ductwork is likely source of perceived leak rather than roof penetration. Recommended proper duct insulation installation and sealing of junction gaps to prevent future condensation-related water intrusion.
Completed cast iron pipe replacement in deteriorated section showing extensive cracking and structural compromise. Removed failed cast iron drain line with significant corrosion and material degradation around pipe penetration. Installed new piping system to restore proper drainage function and eliminate water damage risk from compromised plumbing infrastructure.
Responded to customer report of small leak at toilet shut-off valve. Upon inspection, identified leak originating from the chrome-plated angle stop valve connection point at the wall supply line. Evaluated braided stainless steel flexible supply line and threaded connections at both the tank inlet and shut-off valve. Tightened compression fittings at the valve to eliminate leak. Verified all connections were secure and tested system by cycling water supply on and off multiple times. Confirmed no active leaking present after repair and ensured proper water flow to toilet tank.
Completed installation of TOTO bidet system including all necessary plumbing connections and electrical controls. Installed water supply lines with braided flexible hoses, mounting bracket, and shut-off valve beneath fixture. Mounted and configured wall-mounted electronic control panel with multi-function settings for user operation. All connections tested and verified for proper operation without leaks.
Responded to water leak originating from upstairs bathroom and penetrating to downstairs ceiling. Upon inspection, identified active water damage at ceiling access panel with visible staining and discoloration indicating ongoing moisture intrusion. Traced leak source to toilet mounting area where deteriorated wall surface and compromised seal at toilet base were discovered. Documented extensive water damage to wall materials with peeling paint and exposed substrate near toilet installation. Photographed affected areas including damaged ceiling panel, compromised toilet mounting hardware, and deteriorated wall sections for documentation purposes.
Responded to customer complaint of high water bill. Upon inspection, found water heater system with pressure gauge showing elevated pressure readings. Checked ProMax water heater unit and associated blue pressure tank mounted above. Inspected all copper piping connections, shut-off valves, and threaded fittings for signs of leaks or malfunction. Noted corrosion on brass fittings at pressure gauge connection point. Photographed pressure gauge reading and overall system configuration for documentation. Advised customer on pressure levels and potential causes of increased water consumption. Verified drain valve functionality and checked for any visible water damage or active leaks in utility area.
Responded to service call for malfunctioning garbage disposal. Upon inspection, discovered a copper wire fragment lodged in the disposal unit, which was preventing proper operation. Removed the foreign object from the disposal, tested unit functionality, and verified normal operation was restored.
Responded to service call for running toilet. Upon inspection, identified worn flapper valve causing continuous water flow into tank. Replaced faulty flapper with new universal replacement part and adjusted chain length for proper seal. Tested flush mechanism multiple times to verify complete water shutoff between cycles. Inspected supply line connection and angle stop valve for leaks or corrosion; confirmed connections secure with no active dripping. Service completed before customer's 1pm availability deadline.
Responded to customer request to cap gas line for front yard decorative lamp post removal and inspect secondary gas lamp fixture in backyard. Successfully isolated and capped gas supply line at front lamp post location per code requirements, ensuring safe disconnection for future removal of fixture. Performed visual inspection of backyard gas lamp to assess operational condition and identify any potential safety concerns or maintenance needs.
# Clogged Drain Service Responded to service call for non-functioning garbage disposal and clogged kitchen sink. Upon arrival, assessed the drainage system and determined the blockage was preventing proper water flow through the kitchen drain line. Cleared the obstruction using appropriate drain cleaning equipment and restored full drainage functionality. Tested the garbage disposal unit, verified proper operation, and confirmed complete water flow through the sink drain with no backup or slow drainage issues.
Responded to sewage leak in crawlspace and conducted thorough inspection of affected area. Upon arrival, accessed crawlspace and located corroded metal drain pipe with active leak contaminating the space. Documented existing conditions including severely deteriorated P-trap assembly with extensive rust and oxidation compromising pipe integrity. Photographed damaged plumbing components, contaminated soil beneath leak point, and surrounding structural elements for record purposes. Assessed crawlspace environment noting accumulated debris, dust-covered flooring, and exposed insulation materials in vicinity of leak. Identified compromised drainage system requiring replacement of corroded pipe section to resolve sewage discharge issue and prevent further contamination of crawlspace area.
Responded to service call for multiple plumbing issues including leaking outdoor faucet, malfunctioning bathtub handle, and low water pressure concerns. Upon inspection, assessed the bathtub drain assembly and fixtures showing signs of wear and mineral buildup. Evaluated the home's plumbing system including the water heater and filtration equipment to diagnose pressure issues. Documented existing conditions of bathroom fixtures and water system components. Provided recommendations for repairs to the outdoor faucet, tub handle replacement, and potential solutions to improve overall water pressure throughout the residence.
Responded to report of water leak in basement bathroom ceiling originating from bathtub area above. Conducted thorough investigation by creating ceiling access opening to inspect plumbing system. Upon inspection, identified PVC drain piping and connections beneath the fixture. Examined drain assembly including elbow joint, flexible coupling with metal clamps, and associated waste line components for signs of failure or improper sealing. Documented findings with photographic evidence showing plumbing configuration and structural conditions within ceiling cavity. Investigation revealed drain system layout and connection points requiring attention to resolve reported leak condition.
Responded to emergency call regarding reported basement flooding. Upon arrival, inspected dual Navien tankless water heater installation. Both units operational and displaying normal temperature readings of 130°F. Control panel showing error code E:736 on one unit. Verified all plumbing connections, PVC venting, and copper supply lines for leaks or failures. Photographed installation and error code for documentation. No active water leaks or flooding conditions observed at time of inspection.
Responded to toilet leaking at base. Removed and reset toilet with new wax ring seal and verified proper flange connection. Inspected water supply line connection and confirmed secure mounting to wall with no leaks present upon testing.
Responded to customer report of water leak under kitchen sink. Upon arrival, inspected the modern kitchen installation with chrome pull-down faucet and marble countertop. Identified source of leak and addressed the issue. No further concerns noted at time of service completion.
