404-585-8990
770-PLUMBER
Rating
Reviews
Name: Hunter Coan
Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting strong customer satisfaction and trust in the plumbing service. Customers consistently express appreciation for the professionalism, expertise, and communication skills demonstrated by the technicians. A dominant theme throughout is the thorough explanation of issues and repair processes, with reviewers frequently noting how well problems were communicated in understandable terms. The prompt and efficient service stands out as a major strength, with multiple mentions of same-day appointments and quick response times that exceeded expectations. Customers repeatedly highlight the personable and friendly nature of the service providers, creating a sense of trust and comfort during what can often be stressful situations. The quality of workmanship receives consistent praise, with reviewers noting successful problem resolution, attention to detail, and going above and beyond standard expectations. Long-term loyalty is evident, with several customers mentioning years of positive experiences and intentions to use the service again for future needs. The fair pricing and accommodating nature of the company further contribute to the highly favorable impression. Overall, the reviews paint a picture of a reliable, customer-focused plumbing service that consistently delivers excellent results while maintaining strong interpersonal relationships with clients.
Trustworthy, most important! Efficient. Pragmatic and offers reasonable solutions.
Hunter was professional, great to work with and thorough in his work. I highly recommend him.
Re replace hardware in my bathroom
Hunter was great. Was able to order the parts needed while he was here which we should have within 2 weeks and will call to install. He also did what he could to limit the leaking until the parts arrive.
Super polite and knowledgeable A real problem solver with options and advise 100% satisfied
Arrived as promised and easily resolved our disposal and water valve issues.
Hunter came first thing this morning to address a leak at our home. He explained everything he was going to do, and gave a clear explanation when he was done. He was friendly and professional! I love this company!
Hunter was knowledgeable, patient, and kind of enough to help a neighbor who happened to be having a plumbing crisis while he was working in my unit.
Over the past 7 years, True Plumbing has been our go to for any needs. They have always delivered fantastic service, results and fair pricing. Highly recommend. This was my first experience with Hunter, and he absolutely met the high expectations the company has set.
Grateful for another positive experience with True Plumbing! They were able to fit me in same day I called- always kind & capable service..
They were here in just a few minutes
Responded to service call for gas water heater with confirmed ignitor failure. Upon arrival, verified gas supply was present and inspected the unit's control assembly and ignition system. Diagnosed faulty ignitor preventing burner operation. Documented existing installation conditions including gas line connections, control valve assembly, and overall unit configuration through photographic evidence for service records.
Performed routine maintenance flush on Rinnai tankless water heater unit. Removed and cleaned inlet filter screen, which showed moderate sediment accumulation, then completed full system flush to remove mineral deposits and ensure optimal performance and efficiency.
Removed and replaced existing toilet with customer-supplied unit in residential bathroom. Installed new toilet, ensuring proper connection to existing plumbing and verifying secure mounting to floor flange. Tested flush operation and checked for leaks upon completion.
Responded to kitchen drain stoppage caused by food debris lodged in garbage disposal unit. Customer had disposed of cabbage and chicken breast, creating blockage in disposal and extending into downstream drainage line. Cleared disposal unit and verified opposite sink basin maintained proper drainage throughout service. Inspected P-trap assembly and PVC drain configuration beneath sink, confirming structural integrity of plumbing connections. Removed food material obstruction and restored full drainage function to affected sink basin and garbage disposal system.
Responded to report of running toilet at pool facility. Upon inspection, found worn flapper valve in toilet tank causing continuous water flow. Replaced defective flapper valve with new component and adjusted fill valve mechanism to ensure proper water level and shutoff function. Tested system multiple times to confirm toilet now fills and stops correctly without continuous running. Accessible toilet with grab bars now operating efficiently.
Responded to basement leak investigation. Upon arrival, conducted moisture assessment using digital meter, which revealed elevated readings of 62% and 77.2% on affected surfaces. Located source of water intrusion at deteriorated plumbing trap assembly. Pipe configuration showed significant corrosion, oxidation, and mineral deposits consistent with chronic moisture exposure. Surrounding masonry surfaces displayed extensive water damage including efflorescence, surface deterioration, and crystalline buildup. Documented conditions with photographic evidence for repair recommendations. Advised customer of findings and recommended plumbing replacement and remediation of water-damaged surfaces to prevent further structural deterioration.
Replaced cartridge in brass bridge-style kitchen faucet at residential property. Customer also requested estimate for water filtration system installation to be provided separately.
Performed routine maintenance flush on tankless water heater unit. Accessed and removed inlet filter screen, cleared debris and sediment buildup, and reinstalled filter assembly. Flushed system with descaling solution to remove mineral deposits and ensure optimal heat exchanger performance and water flow efficiency.
Responded to a plumbing repair call for a broken dishwasher discharge hose that had separated from the garbage disposal connection, causing water leakage. Replaced the damaged flexible discharge hose and secured new connections to both the dishwasher outlet and disposal inlet port using metal hose clamps. Verified all connections were properly sealed and tested the system to ensure no further leaks were present.
Responded to customer follow-up regarding elevated water pressure following previous service visit. Inspected and documented pressure readings on building water system using liquid-filled pressure gauges, which indicated pressures within the 0-500 PSI range. Verified proper operation of pressure regulation equipment, valves, and associated plumbing connections to ensure system is functioning safely and within acceptable parameters.
Responded to customer request regarding leaking kitchen P-trap and concerns about hose condition under sink. Upon inspection, found deteriorated P-trap assembly beneath double basin kitchen sink requiring replacement. Successfully removed old P-trap and installed new white PVC P-trap assembly with proper trap seal configuration to prevent sewer gas infiltration. Inspected flexible hoses connected to garbage disposal and dishwasher drainage systems, verified connections were secure and functioning properly. Tested all drain assemblies for proper flow and checked for leaks at all connection points. System operating correctly with no active leaks upon completion.
Diagnosed and repaired toilet that was not flushing properly by identifying flush valve malfunction and replacing internal tank components. Removed existing toilet and installed customer-supplied smart toilet, including new wax ring seal, supply line connection, and verification of proper electrical requirements for smart features.
Responded to report of two running toilets on upper level and suspected leak. Upon inspection, performed pressure testing of plumbing system to identify source of water loss. Diagnosed faulty fill valves and flappers in both toilet fixtures causing continuous water flow. Replaced defective components and adjusted water levels to manufacturer specifications. Verified proper shutoff function and confirmed no active leaks in supply lines or drain connections.
Installed air admittance valve on existing PVC drain line to resolve venting issues. Valve properly secured and tested for proper operation to prevent negative pressure and sewer gas entry into building.
Responded to report of water leak near sidewalk at front of property. Upon investigation, located active leak in underground water line approximately 4-6 inches below grade. Excavated affected area to expose damaged section of pipe, removed soil and debris to access leak point. Documented existing tankless water heater installation and associated plumbing infrastructure including copper supply lines, PVC venting, pressure tank, and shut-off valves for reference. Completed photographic documentation of both the exterior excavation site and interior plumbing system configuration to support repair recommendations and maintain service records.
Responded to sump pump alarm activation triggered by basement bathroom usage. Upon inspection, identified rusted toilet connection flange on separate bathroom fixture requiring attention. Evaluated sump pump system in basement pit with dual PVC discharge lines and confirmed operational status of pump and alarm system. Documented plumbing infrastructure including corrugated supply line connections and floor-mounted flange assembly showing signs of corrosion that may contribute to drainage issues affecting sump pump operation.
Installed complete chrome-finished bathtub faucet assembly on white tub surround, including single-handle control valve with circular escutcheon plate and tub spout with diverter button. All fixtures were properly mounted and secured to ensure proper water flow and temperature control functionality.
Responded to kitchen sink leak. Removed and replaced worn Kohler cartridge with customer-supplied replacement part. Disassembled faucet assembly, extracted failed cartridge showing signs of age and mineral buildup, and installed new cartridge per manufacturer specifications. Tested operation and verified leak was resolved with proper water flow and temperature control restored.
Responded to high water bill complaint and conducted site investigation. Located underground utility access point with visible standing water accumulation in valve box. Inspected meter assembly and surrounding infrastructure, documenting corroded conditions and potential leak indicators for further assessment and repair recommendations.
Returned to property to complete plumbing installation by uncapping the water supply lines and reinstalling the kitchen faucet. Successfully reconnected flexible braided supply lines to shut-off valves, restored water service to double-basin undermount sink, and verified proper operation of chrome pull-down faucet with spray head. All connections tested and confirmed leak-free with full water pressure restored.
Responded to customer report of water leak penetrating ceiling from bathroom above. Conducted thorough inspection of shower area, including examination of chrome shower fixture, tiled wall surfaces, and bathtub installation. Documented conditions with photographs showing shower head assembly, wall tile integrity, grout lines, and tub-to-wall interface including decorative border trim. Assessed potential leak sources including shower fixture connections, tile grout condition, and bathtub drain assembly for signs of water intrusion that could cause ceiling damage below.
Responded to service call for leak detection and repair. Upon inspection, identified water leak originating from refrigerator/freezer evaporator system with compromised copper refrigerant line connection showing signs of corrosion and age-related deterioration. In basement utility area, located secondary leak at corroded copper plumbing elbow joint near water pressure tank and pump control system. Repaired both leak sources, tested system integrity, and verified proper operation of all components.
Responded to report of ceiling leak occurring exclusively during standalone shower operation, with no leakage when bathroom faucets were used. Inspected shower valve assembly and identified clogged debris screen restricting water flow, causing excessive pressure buildup within the valve body. Removed and cleaned the cylindrical filter component, which contained significant accumulation of sediment and particulate matter. Tested shower operation post-cleaning to verify proper water flow and confirm leak resolution.
Responded to customer report of clogged floor drain with condensate line overflow and backup issues. Conducted thorough inspection of drain system accessing attic crawl space to examine condensate drainage infrastructure and identify potential blockages or root intrusion. Documented findings with photographic evidence showing HVAC ductwork, condensate line routing, and drainage access points for customer records and future reference.
Responded to ceiling leak complaint and performed diagnostic inspection of plumbing system components. Upon investigation, identified valve assembly with potential leak point at threaded connection. Temporarily secured area with absorbent material to contain moisture while assessing the mechanical system. Inspected associated flexible supply line, electrical connections, and pump assembly to determine extent of issue and ensure proper system operation. Documented conditions with photographic evidence for service records.
