404-585-8990
770-PLUMBER
Rating
Reviews
Name: Hunter Coan
Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting strong customer satisfaction and trust in the plumbing service. Customers consistently express appreciation for the professionalism, expertise, and communication skills demonstrated by the technicians. A dominant theme throughout is the thorough explanation of issues and repair processes, with reviewers frequently noting how well problems were communicated in understandable terms. The prompt and efficient service stands out as a major strength, with multiple mentions of same-day appointments and quick response times that exceeded expectations. Customers repeatedly highlight the personable and friendly nature of the service providers, creating a sense of trust and comfort during what can often be stressful situations. The quality of workmanship receives consistent praise, with reviewers noting successful problem resolution, attention to detail, and going above and beyond standard expectations. Long-term loyalty is evident, with several customers mentioning years of positive experiences and intentions to use the service again for future needs. The fair pricing and accommodating nature of the company further contribute to the highly favorable impression. Overall, the reviews paint a picture of a reliable, customer-focused plumbing service that consistently delivers excellent results while maintaining strong interpersonal relationships with clients.
Over the past 7 years, True Plumbing has been our go to for any needs. They have always delivered fantastic service, results and fair pricing. Highly recommend. This was my first experience with Hunter, and he absolutely met the high expectations the company has set.
Grateful for another positive experience with True Plumbing! They were able to fit me in same day I called- always kind & capable service..
They were here in just a few minutes
Hunter came in and thoroughly searched for the problem. Then he helped us through what was needed and helped us get in touch with help for the water in basement.
Hunter was very kind and professional. Morgan was very helpful.
He knew what had to be done, I’m awaiting details from construction crew
As always, True Plumbing saved us. Excellent customer service, very quick response time, professional & courteous technicians who know exactly how to fix everything…water issues are so stressful and this company has repeatedly helped us with plumbing emergencies. I keep them on speed dial!
Response from True Plumbing:
There is no better compliment we can receive the knowing we are your go to! Thank you for your trust and please call us anytime we can be of help.
Excellent service and work by Hunter
Response from True Plumbing:
Thank you so much for the excellent review and above all for your trust! We are here for you anytime.
Exceeded expectations in all categories - communications, quality of work and price.
Hunter and Jack were wonderfully conscientious and professional yet kind and friendly, and they did excellent work for me. It would be a pleasure to have them return for any subsequent plumbing needs.
Response from True Plumbing:
Thanks Sara for taking the time to share your experience! We are so glad to hear that Hunter and Jack set you at ease and provided excellent service. We’re here for you anytime!
Hunter came out for estimate and was just great. I’ve scheduled the work and look forward to his return!
Response from True Plumbing:
Thank you Sara! We appreciate the 5-star review and are grateful for your trust. We look forward to returning to complete the job!
Response from True Plumbing:
Thank you Kathy for taking the time to share your experience! We’re here for you anytime.
Responded to ceiling leak emergency and performed damage assessment. Created access point in ceiling to expose compromised plumbing system, revealing copper and PVC supply lines. Installed protective plastic sheeting throughout work area to safeguard flooring, cabinetry, and fixtures from water damage and construction debris. Placed collection bucket to capture active leak while preparing for repair work. Documented existing water damage and staining around affected area for insurance and repair scope purposes.
Completed comprehensive plumbing rework in kitchen area, including installation of undermount sink with modern fixtures featuring dual chrome faucets (water filtration system and pull-down kitchen faucet) and integrated soap dispenser. Performed rough plumbing modifications behind wall, requiring access through exposed stud cavity with proper insulation maintenance and coordination with existing electrical and HVAC ductwork installations.
Responded to report of master shower leaking into basement. Upon inspection, identified probable shower pan failure as source of water intrusion. Documented conditions with diagnostic photos showing pressure gauge readings and floor drain assembly with visible moisture accumulation on surrounding tile surfaces. Discussed findings with customer regarding likely shower pan compromise and noted potential for additional plumbing concerns elsewhere in the property requiring future attention.
Completed water heater replacement in residential utility closet. Removed existing unit and installed new Rheem water heater with proper copper piping connections, shut-off valves, and code-compliant drainage system. All plumbing connections tested and verified operational with no leaks detected.
Performed sewer scope inspection for pre-purchase property evaluation. Camera inspection revealed significant buildup of rust, corrosion, and sediment accumulation along pipe interior walls at approximately 21 feet from access point. Documented deteriorated conditions with photographic evidence showing compromised pipe integrity and substantial debris accumulation affecting flow capacity.
Completed installation of new water supply line and shut-off valve for plumbing fixture. Coordinated complex-wide water shut-off during approved two-hour window to safely perform the work. Replaced deteriorated supply components with new braided stainless steel flex lines and installed new shut-off valves. Updated decorative copper plumbing assembly beneath sink, including P-trap configuration with polished copper piping featuring traditional ridged detailing. All connections tested and verified leak-free upon restoration of water service.
Performed annual preventative maintenance flush on wall-mounted tankless water heater unit. Isolated unit using shut-off valves, removed and cleaned inlet screen filter which showed minor sediment accumulation, and completed full system flush to remove mineral deposits and ensure optimal heat exchanger performance. Verified all copper piping connections, pressure relief components, and flexible connector hoses for proper operation. Unit tested successfully following service with no leaks detected and proper flow restored.
Responded to follow-up service call for reported garbage disposal leak. Conducted thorough inspection of disposal unit, mounting assembly, drain connections, and P-trap configuration. Examined all visible plumbing connections, hose clamps, and PVC pipe joints for signs of water intrusion or active leaking. Documented existing installation condition with photographs showing disposal mounting flange, electrical connections, and complete drain assembly for service records.
Completed shower trim installation for shower valve and diverter system. Finalized dual sink and vanity installation, including connection of P-trap drainage assemblies, garbage disposal unit mounting, and water supply line hookups with shut-off valves for both fixtures. All plumbing connections tested and verified for proper operation and leak-free performance.
Responded to service call for dripping faucet and two slow-draining sinks in bathroom. Upon inspection, identified standing water in basin and confirmed sluggish drainage. Removed and inspected pop-up drain assembly, discovering severely deteriorated drain components with extensive corrosion and material breakdown causing blockage and impeding water flow. Extracted damaged parts, cleared obstruction from drain line, and restored proper drainage function to affected sinks.
Installed new InSinkErator hot and cold water dispenser system, including mounting tank and filtration unit beneath kitchen sink. Replaced previously non-functional dispenser that had been capped off during prior visit. Connected all water supply lines, integrated system with existing plumbing configuration alongside garbage disposal unit, and verified proper operation of hot and cold water dispensing functions.
Responded to service call for two leaking toilets and a failing stop valve. Inspected toilet supply connections and identified deteriorated flexible supply lines and faulty shut-off valve requiring replacement. Accessed mechanical space to evaluate main water supply system and related plumbing infrastructure. Replaced defective components including braided supply lines and stop valve, ensuring proper connections at both wall outlets and toilet tank inlets. Tested all repairs for leaks and verified proper water flow and shut-off functionality upon completion.
Responded to multiple plumbing concerns including a leak at the water heater connection, slow kitchen sink drainage, low water pressure at two upstairs faucets, and a broken main water shutoff valve handle. Inspected the underground main shutoff valve vault, which showed significant corrosion and sediment buildup. Examined under-sink plumbing assembly and identified drainage issues with the P-trap configuration. Documented conditions of water supply lines, shutoff valves, and cabinet plumbing infrastructure for necessary repairs and replacements.
Completed wall-mounted urinal installation including flush valve assembly and water supply connections. Installed chrome flush valve mechanism with manual handle operation and connected all plumbing fixtures to existing wall connections in commercial restroom space.
Responded to service call for two leaking hose bibs and pressure concerns. Inspected exterior plumbing connections and evaluated pressure regulating valve (PRV) system using calibrated pressure gauge to determine if pressure issues were contributing to the leaks at the hose bib locations. Documented findings with photos of the pressure testing equipment and hose bib assembly for service records.
Responded to customer report of leaking exterior hose bib mounted on brick wall. Upon inspection, identified leak at outdoor water spigot with teal-colored handle. Assessed condition of chrome fixture and water supply line, documented existing installation with vertical PVC supply pipe. No trip charge applied per service agreement.
Replaced customer-supplied thermal expansion tank on residential water heater system. Investigated kitchen sink clog that occurs only when plumbing fixtures are used in neighboring unit above; access to upper unit was not available at time of service to complete full diagnosis of drainage issue.
Completed installation of steam shower unit with full tile surround. Installed white subway tile walls in horizontal brick pattern with contrasting grout, hexagonal mosaic tile flooring, and recessed wall niche for storage. Mounted and connected tankless water heater with flexible supply lines to support steam shower operation.
Successfully removed and reconnected a gas cooktop in the kitchen as specified in the approved quote. Accessed the gas supply line through the cabinet below the countertop, safely disconnected the existing gas connection at the shut-off valve, and removed the stainless steel four-burner cooktop from the granite countertop. Upon completion of the necessary work, reconnected the gas line to the cooktop, ensuring all fittings were properly secured and tested for leaks. Verified proper operation of all four burners and control knobs before completing the service call.
Responded to service call for leaky shower valve dripping into tub drain. Diagnosed faulty valve cartridge as source of leak. Removed and replaced worn cartridge assembly, which showed signs of deteriorated seals and O-rings causing water to bypass into drain when valve was in closed position.
Conducted on-site assessment for installation of water supply and drain lines to accommodate stackable washer/dryer unit. Evaluated existing plumbing infrastructure accessibility through crawl space, noting proximity of supply lines and drain connections. Inspected installation location within storage closet area, measuring available space and confirming adequate clearance for unit placement. Documented current conditions including overhead access points through floor joists and existing ductwork routing to determine optimal path for hot and cold water supply lines, drain line installation, and required venting modifications.
Installed Moen Flo smart water monitoring and shutoff system on main water supply line. Mounted device to copper piping using brass compression fittings and connected power supply. Routed electrical wiring through wall cavity alongside existing plumbing and electrical infrastructure. System positioned between wall studs with fiberglass insulation for accessibility and proper operation. Installation completed per manufacturer specifications to enable leak detection and automatic water shutoff capabilities.
Responded to kitchen sink clog and successfully cleared the blockage using manual methods. The single-basin stainless steel sink was restored to proper drainage function, with water flowing freely through the drain line upon completion.
Responded to service call for leaking shower with mobility and stability issues. Upon inspection, accessed plumbing fixture behind wall to diagnose source of leak. Identified compromised shower valve assembly and loose supply line connections contributing to water leakage. Removed defective braided supply hose and cross-fitting valve assembly. Replaced faulty components with new fixtures, ensuring proper threading and secure connections at all attachment points. Verified water-tight seal and tested shower operation to confirm leak was resolved and fixture stability restored.
Responded to emergency call for leaking toilet causing water damage to ceiling below. Upon arrival, confirmed water supply had been shut off by customer. Inspected toilet assembly and identified failed fill valve and tank-to-bowl seal as source of leak. Removed old components, replaced fill valve with new pressure-rated unit, and installed new tank-to-bowl gasket with brass bolts and washers. Tested system pressure at recommended PSI range, verified proper fill cycle operation, and confirmed no active leaks at all connection points. Restored water supply and monitored multiple flush cycles to ensure complete seal integrity and proper drainage with no water escaping to floor below.
