404-585-8990
770-PLUMBER
Rating
Reviews
Name: Hunter Coan
Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting strong customer satisfaction and trust in the plumbing service. Customers consistently express appreciation for the professionalism, expertise, and communication skills demonstrated by the technicians. A dominant theme throughout is the thorough explanation of issues and repair processes, with reviewers frequently noting how well problems were communicated in understandable terms. The prompt and efficient service stands out as a major strength, with multiple mentions of same-day appointments and quick response times that exceeded expectations. Customers repeatedly highlight the personable and friendly nature of the service providers, creating a sense of trust and comfort during what can often be stressful situations. The quality of workmanship receives consistent praise, with reviewers noting successful problem resolution, attention to detail, and going above and beyond standard expectations. Long-term loyalty is evident, with several customers mentioning years of positive experiences and intentions to use the service again for future needs. The fair pricing and accommodating nature of the company further contribute to the highly favorable impression. Overall, the reviews paint a picture of a reliable, customer-focused plumbing service that consistently delivers excellent results while maintaining strong interpersonal relationships with clients.
Arrived as promised and easily resolved our disposal and water valve issues.
Hunter came first thing this morning to address a leak at our home. He explained everything he was going to do, and gave a clear explanation when he was done. He was friendly and professional! I love this company!
Hunter was knowledgeable, patient, and kind of enough to help a neighbor who happened to be having a plumbing crisis while he was working in my unit.
Over the past 7 years, True Plumbing has been our go to for any needs. They have always delivered fantastic service, results and fair pricing. Highly recommend. This was my first experience with Hunter, and he absolutely met the high expectations the company has set.
Grateful for another positive experience with True Plumbing! They were able to fit me in same day I called- always kind & capable service..
They were here in just a few minutes
Hunter came in and thoroughly searched for the problem. Then he helped us through what was needed and helped us get in touch with help for the water in basement.
Hunter was very kind and professional. Morgan was very helpful.
He knew what had to be done, I’m awaiting details from construction crew
As always, True Plumbing saved us. Excellent customer service, very quick response time, professional & courteous technicians who know exactly how to fix everything…water issues are so stressful and this company has repeatedly helped us with plumbing emergencies. I keep them on speed dial!
Response from True Plumbing:
There is no better compliment we can receive the knowing we are your go to! Thank you for your trust and please call us anytime we can be of help.
Responded to service call for leaking hosebibb and low water pressure affecting irrigation system. Inspected exterior hosebibb valve assembly, which showed signs of age and weathering with visible leakage at the connection point. Documented condition with photos showing the valve's star-pattern handle and brass fitting surrounded by ground cover vegetation. Conducted interior plumbing assessment in basement utility area, examining water supply lines including PVC and copper piping with associated shut-off valves. Provided estimate for Moen Flo smart water monitoring system installation. Determined irrigation system pressure issues related to inadequate city water supply rather than property plumbing defects.
Serviced Kohler Anthem shower valve system in modern tiled shower enclosure. Completed valve-only maintenance and adjustment work on the thermostatic control assembly featuring brushed brass finish with volume control knob and flush-mounted temperature selection buttons. Documented installation condition showing proper mounting on white subway tile wall with coordinating fixtures in matching finish.
Responded to service call for reported broken garbage disposal. Upon arrival, inspected kitchen plumbing system and determined disposal unit was inoperative. Replaced faulty garbage disposal unit with new residential-grade model, reconnected water supply lines, tested electrical connections, and verified proper operation and drainage before completing service.
Inspected two exterior hose bibb valves mounted on deteriorated wall surface and documented their condition with photographs. Both fixtures showed signs of aging and weathering, with one valve fitted with a blue protective cap and the other equipped with a T-handle control, requiring assessment for repair or replacement to restore proper outdoor water access functionality.
Responded to customer report of leak under sink originating from faucet assembly. Upon inspection, identified leak source at three-piece brushed nickel faucet mounted on speckled granite countertop with circular white ceramic basin. Replaced defective component to resolve leak issue. Tested faucet operation following repair to confirm proper function and verify no additional water seepage present. System operating normally upon completion.
Responded to customer complaint regarding tub spout diverter malfunction preventing water flow to shower head. Upon inspection, identified failed diverter mechanism in tub spout assembly that was unable to redirect water flow from tub spout to overhead shower outlet. Documented existing three-handle tub and shower valve configuration with separate hot and cold controls and center-mounted tub spout on white tile surround. Photographed existing plumbing fixtures and shower area for service records. Diverter gate inside spout was stuck in down position, causing all water to discharge through tub spout only. Advised customer of necessary repair or replacement options to restore proper shower function.
Responded to customer report of standing water in basement with bathroom located adjacent to affected area. Upon arrival, conducted visual inspection of basement mechanical room and bathroom to identify leak source. Documented extensive water damage on bathroom tile flooring showing dark staining and saturation patterns indicating active water intrusion. Inspected basement ceiling infrastructure including exposed joists, copper supply lines, PVC drainage piping, and ductwork for signs of leakage. Examined water heater installation and surrounding plumbing connections for potential failure points. Photographed affected areas including water damage patterns on bathroom floor and basement mechanical systems to document conditions and assist with source identification.
Responded to service call for leaking toilet. Upon inspection, identified worn supply line connection at shut-off valve causing water seepage and wall staining. Replaced flexible braided supply line, tightened connections at valve and toilet tank inlet, and verified proper seal at all connection points. Tested system under full water pressure to confirm leak resolution and proper operation.
Responded to service call for leaking toilet. Upon inspection, replaced faulty supply line with new braided stainless steel flexible hose and installed chrome shut-off valve with lever handle. Installed white floor flange escutcheon plate at connection point to ensure proper seal and finished appearance.
Completed water service line repair utilizing hand excavation methods to expose and access the damaged section. Carefully dug around existing landscaping and root systems to minimize disruption to surrounding vegetation, successfully repaired the water service issue, and backfilled the excavation area upon completion.
Responded to water leak in meter box with visible moisture in yard. Excavated and exposed deteriorated water line showing severe corrosion and active leak point. Removed failed section of pipe and installed new blue PVC water line with compression fittings. Completed repair and tested system for proper operation and absence of leaks.
Responded to callback for previously repaired pipe that was leaking again, causing drain pan to fill with water. Upon inspection, found extensive turquoise-green corrosion and patina on copper piping at multiple connection points, indicating ongoing moisture exposure and oxidation. Documented deteriorated pipe conditions and corroded joints where copper lines penetrate wall surface, with visible verdigris buildup at entry points compromising pipe integrity.
# Leaking Toilet Repair Responded to service call for leaking toilet. Upon inspection, accessed crawl space beneath the fixture to investigate source of water intrusion. Identified compromised plumbing connections in the drainage system. Documented existing conditions including PVC drain lines, support brackets, and vapor barrier integrity. Inspected surrounding joists and insulation for water damage. Verified proper pipe alignment and securing mechanisms. Completed repairs to eliminate leak and restore proper drainage function. Confirmed no active water flow present upon completion of work.
Responded to customer report of high water usage identified by county as originating from service line. Conducted thorough inspection of premises to locate source of leak. Inspected interior utility space with exposed ceiling joists and plumbing infrastructure, examining vertical copper supply line running from ceiling along wall corner for signs of moisture, corrosion, or active leaking. Proceeded to exterior inspection of property grounds where service line enters building. Located and examined buried metal service line partially exposed in soil among accumulated debris and vegetation. Assessed condition of exterior piping for visible deterioration, corrosion, or compromised sections that could result in water loss. Documented findings with photographic evidence of both interior plumbing system and exterior service line condition for customer records and potential follow-up repairs.
Replaced deteriorated cast iron plumbing with new white PVC piping in the substructure area. Installed proper couplings and connectors to join the new PVC system to existing cast iron sections, securing all joints with metal hose clamps to ensure watertight connections throughout the drainage system.
Responded to a clogged shower drain call and found the drain completely obstructed with an excessive accumulation of hair, soap residue, and organic debris. Removed the drain cover, extracted the blockage material, and cleared the drain line to restore proper water flow and drainage function.
Responded to reported leak originating from P-trap in residential plumbing system. Upon inspection, examined PVC and copper plumbing lines in utility space near Trane XC80 HVAC unit. Documented existing plumbing configuration including multiple drainage lines and verified P-trap connection points for potential leak sources.
Replaced defective toilet stop valve with new chrome angle stop valve and installed new braided stainless steel flexible supply line. Verified proper water flow and tested for leaks to ensure reliable operation of wall-mounted toilet tank system.
Responded to sink drain issue and performed thorough inspection of drain assembly beneath fixture. Upon assessment, verified all PVC drain components, P-trap, and tailpiece connections were secure and functioning properly with no leaks detected.
Responded to service call for leaking water heater requiring replacement. Removed and properly disposed of failed standard electric water heater unit. Installed new residential electric water heater in garage utility alcove, including proper connection of all copper supply lines, installation of expansion tank with appropriate piping configuration, electrical connections via flexible conduit, and code-compliant pressure relief valve with discharge piping. Verified all connections for leaks, tested unit operation, and confirmed proper heating function before completing installation.
Accessed ceiling cavity to service island drain plumbing system. Installed insulated PVC trap assembly with proper venting to resolve drainage issue. Secured all pipes with appropriate strapping and applied foam insulation to prevent condensation and freezing.
Relocated and rough-in plumbing for bathtub drain assembly in upper floor construction area, with assessment completed for potential shower drain installation. Documented existing conditions of unfinished space showing exposed framing, weathered sheathing panels with water staining, and ventilation components for project coordination purposes.
Completed cast iron plumbing rework in crawl space area beneath structure. Removed deteriorated cast iron piping and installed new PVC drainage system with proper venting. Capped all unused openings to prevent sewer gas infiltration and ensure code compliance. All connections were secured and tested for proper drainage flow.
Responded to ongoing water infiltration issue affecting basement bathroom. Upon inspection of attic space above affected area, identified significant condensation accumulation on HVAC ductwork at Y-junction connection point. Observed moisture droplets covering exterior surfaces of metal ducts and noted triangular gap at junction where two sections meet, potentially allowing condensation drip-through. Also inspected adjacent fabric-wrapped ductwork showing signs of deterioration and moisture damage. Documented conditions with photographs for record. Advised customer that condensation on improperly insulated or sealed ductwork is likely source of perceived leak rather than roof penetration. Recommended proper duct insulation installation and sealing of junction gaps to prevent future condensation-related water intrusion.
Completed cast iron pipe replacement in deteriorated section showing extensive cracking and structural compromise. Removed failed cast iron drain line with significant corrosion and material degradation around pipe penetration. Installed new piping system to restore proper drainage function and eliminate water damage risk from compromised plumbing infrastructure.
