Emergency Plumbing

What Is Considered A Plumbing Emergency?

Sometimes a plumbing issue can wait - sometimes they can't. It's important to know the difference so you know if you need to call us immediately or during regular business hours. Obviously we encourage you to contact us anytime you need us, but these specific issues should prompt you to grab your phone as quick as you can:

• Burst Water Pipes: When a pipe bursts in your home, every second counts. A single burst pipe can dump hundreds of gallons of water into your living space within minutes, causing extensive damage to floors, walls, furniture, and electrical systems. The longer water flows, the more expensive your repairs become. We've seen burst pipes destroy entire rooms and create dangerous mold conditions. Turn off your main water supply immediately and call us - this isn't a situation where you can wait until morning.
• Sewage Backup In Your Home: Raw sewage backing up into your home is both disgusting and dangerous to your family's health. Sewage contains harmful bacteria, viruses, and parasites that can cause serious illness through contact or inhalation. The contaminated water can quickly spread throughout your home, ruining everything it touches. Beyond the health risks, sewage backup can damage your flooring, walls, and belongings permanently. This emergency requires immediate professional attention - don't try to handle sewage cleanup yourself.
• No Hot Water In Winter: Losing hot water during cold weather isn't just inconvenient - it can be dangerous, especially for elderly family members or young children. Without hot water, you can't properly clean dishes, bathe safely, or maintain basic hygiene. Frozen pipes in your water heater system can burst, causing flooding and expensive damage. We've seen families forced to leave their homes because of prolonged hot water outages. Don't suffer through cold showers or risk your family's health and safety.
• Major Water Leaks Behind Walls: Hidden water leaks behind walls are silent destroyers that can compromise your home's structural integrity without you realizing it. These leaks rot wooden framing, damage insulation, and create perfect conditions for dangerous mold growth. By the time you notice water stains or musty odors, significant damage has already occurred. We use specialized equipment to locate and repair these hidden leaks quickly. The longer they go undetected, the more extensive and expensive the repairs become.
• Overflowing Toilets That Won't Stop: An overflowing toilet can quickly flood your bathroom and seep into adjacent rooms, causing water damage to flooring and subflooring. The contaminated water poses health risks and can ruin carpets, baseboards, and drywall. If the overflow continues, it can leak through floors into rooms below, multiplying the damage. We've seen overflowing toilets cause thousands in damage within hours. Turn off the water supply valve behind the toilet immediately and call us to prevent further flooding.
• Frozen Pipes Ready To Burst: Frozen pipes are ticking time bombs in your plumbing system. As water freezes, it expands and puts tremendous pressure on pipe walls, often causing them to crack or burst completely. When those pipes thaw, you'll have major flooding on your hands. We've responded to countless calls where homeowners ignored frozen pipes, only to discover massive water damage when temperatures rose. Don't wait for the thaw - call us immediately to safely address frozen pipes before they burst.
• Gas Leaks: Gas leaks around water heaters create serious explosion and fire hazards that put your entire family at risk. Natural gas is highly flammable, and even a small spark can cause devastating explosions. Gas leaks also pose carbon monoxide poisoning risks in enclosed spaces. If you smell gas near your water heater or other gas-using appliance, don't use electrical switches, light matches, or create any sparks. Leave your home immediately and call us from a safe location - this is a life-threatening emergency.
• Complete Loss Of Water Pressure: Sudden loss of water pressure throughout your home often indicates a major problem in your main water line or municipal supply connection. This could mean a broken main line flooding your property, a failed pressure tank, or serious blockages in your system. Without adequate water pressure, you can't shower, wash dishes, or operate appliances properly. We need to diagnose the cause quickly because some issues can lead to contamination of your water supply or extensive property damage.

Why Choose True Plumbing?

You can always trust the work of True Plumbing thanks to our 5-Point Worry-Free Guarantee:

Punctuality: We call ahead, show up when promised, and give you immediate notice if anything changes with your appointment - or we waive your $65 dispatch fee completely.

Service: Not satisfied with something? Call 770-758-6237 while we're still working at your place and we'll fix whatever's bothering you right then and there.

Honesty: We give you complete information about what we find without pushing unnecessary services - just the facts you need for smart home decisions.

Workmanship: We fix your plumbing problem right and back all our work with a solid warranty - if issues come up later, we return at no cost.

Cleanliness: We treat your home with respect using protective coverings and cleanup procedures - if our standards slip, tell us before we go and we'll correct it immediately.