404-585-8990
770-PLUMBER
Rating
Reviews
Name: Max Ososkalo
Customers say: The reviews reflect an overwhelmingly positive sentiment toward the plumbing service. Customers consistently praise the technicians for their professionalism, knowledge, and efficiency in handling various plumbing issues. The overall tone is decidedly positive, with recurring themes of excellent customer service, prompt response times, and thorough explanations of problems and solutions. Clients frequently mention how technicians are courteous, helpful, and skilled at resolving issues quickly, particularly in emergency situations. Many reviews highlight the company's reliability during stressful water-related emergencies and appreciate the technicians' ability to provide clear communication throughout the service process. The quality of work is consistently described as excellent, with customers expressing confidence in recommending the service to others and indicating they would use the company again for future plumbing needs.
We needed to have a burst copper pipe replaced and the work was done on time and professionally.
Max was professional, knowledgeable and was able to fix our plumbing issue quickly. He took the time to explain the issue and was very skilled. True plumbing is a fantastic company with great customer service from the moment you call to the technicians they send to your home…always a great experience during stressful water issues
We woke up to a small river in our basement, Max was here by 10.30am, and we had a new hot water heater by 3pm. He was quick, professional, and explained things thoroughly. We will definitely use True Plumbing again.
Response from True Plumbing:
Thank you so much for the awesome review! Nobody likes to wake up to a busted water heater and a river in their home, so we are so glad we were able to come out quickly and take care of it for you. Hope you are enjoying your new water heater. At your service anytime!
Response from True Plumbing:
Thanks for the five star review! We will pass your excellent feedback on to Max. At your service anytime!
As always, True Plumbing responded quickly to my call and resolved the issue immediately. Max was very professional, showed me in advance several options and once I chose, he fixed it promptly and then showed me exactly what he had done. True Plumbing and all of its employees are always prompt, professional, and friendly! I highly recommend them if you want your problems solved in a prompt manner!
Response from True Plumbing:
Thank you Linda! We know your time is incredibly valuable and nobody has extra time to spare for plumbing issues. We’re so happy to hear Max could resolve yours quickly and professionally! We’re here for you anytime you need us!
Did not rush the job and was very knowledgeable. I did not feel like someone was over-selling
Response from True Plumbing:
We appreciate the wonderful review! Thank you and happy New Year!
Max and Grayden did a great job freeing up our slow kitchen drain and replacing our disposal. They came out to the house within a hour of our call. The job was larger than originally thought but they persevered and did a great job freeing up our drain. They spent more than 3 hours fixing our plumbing issues. Very professional, very capable.
Response from True Plumbing:
Thank you so much for the outstanding review! We hope everything is flowing smoothly for you now. At your service anytime!
Response from True Plumbing:
Thank you Kim! Max is the best! At your service anytime.
Response from True Plumbing:
Happy we could help! Thank you for the great review!
They are amazing and professional! I will definitely call them in the future!
Response from True Plumbing:
Thanks for the awesome review! That’s exactly what we strive for with every job. At your service anytime!
Excellent
Response from True Plumbing:
Thank you so much for the five star review!
Outstanding! Max arrived when scheduled, did a thorough assessment and presented several options. He answered all of our questions to our satisfaction. Additional necessary service already scheduled.
Response from True Plumbing:
We’re glad to hear it! The best compliment we can receive is knowing we have earned your trust for another job. Thank you so much, and we look forward to being of service in the future!
They installed a complete whole house water filter. They came when they said and did exactly as expected. I will definitely use them again!!
Response from True Plumbing:
We’re so happy to hear it, and we hope you are enjoying your new water filter! At your service anytime!
Max was efficient and found the source of the problem quickly. Excellent job.
Response from True Plumbing:
That’s awesome to hear! We love finding and repairing a mystery leak. We’re so glad Max came through for you and would love to help you out in the future!
Responded to customer report of leaking pipe in basement plumbing system. Located leak at copper pipe connection near pressure reducing valve assembly mounted on exposed framing. Inspected valve body, pipe joints, and surrounding connections for source of water intrusion. Documented existing plumbing configuration and condition of copper piping showing age-related patina and oxidation for service records.
Relocated water heater to new position to provide improved access to shut off valve. Installed new water supply line with braided stainless steel flex connectors and shutoff valve for additional sink installation. Completed all connections per plumbing code requirements and verified system operation with no leaks detected.
Responded to service call for tankless water heater continuously discharging water following recent renovations. Upon inspection, identified improperly installed or malfunctioning temperature and pressure relief (TPR) valve assembly causing excessive water discharge. Examined plumbing connections beneath unit including brass fittings, ball valves, and PVC discharge piping. Verified proper installation of TPR valve with appropriate discharge piping routing. Inspected overhead plumbing infrastructure in attic space, including PEX supply lines and associated connections to ensure no cross-connection issues or pressure irregularities contributing to the problem. Corrected installation deficiencies and verified system operation with no further discharge occurring.
Completed bathroom drain repipe installation in crawl space and attic areas. Removed existing deteriorated drain lines and installed new white PVC drainage system with proper venting throughout the affected zones. Routed multiple drain lines through wooden framing members, securing pipes according to code requirements with appropriate hangers and supports. Installed various fittings including elbows, tees, and connectors to create functional drainage network. Applied primer and solvent cement to all PVC connections to ensure watertight, permanent joints. Coordinated pipe runs with existing structural elements including floor joists, studs, and foundation walls. Added black foam insulation to designated pipe sections for condensation control and noise reduction. Verified proper slope on all horizontal drain runs to ensure adequate drainage flow. System tested and confirmed operational with no leaks detected at any connection points.
Responded to customer inquiry regarding shower cartridge replacement. Upon arrival, conducted thorough assessment of the plumbing system to locate and evaluate the shower valve assembly. Photographically documented existing plumbing infrastructure, including water pressure gauge reading and main water supply configuration mounted on basement utility wall. Inspected vertical PVC supply lines, shut-off valves, brass fittings, and connection points to determine system compatibility and identify the specific cartridge type required for replacement. Assessed water pressure levels and verified proper operation of isolation valves necessary for safe cartridge removal and installation.
Responded to active water leak originating from third-floor bathroom and penetrating ceiling into second floor. Upon arrival, customer had already shut off main water supply, but leak continued dripping through ceiling. Investigated plumbing system above affected area, identifying compromised supply line connections and corroded valve assembly with visible mineral deposits at floor-level fixture. Inspected copper piping, brass fittings, and flexible braided supply lines in ceiling cavity, documenting condition of all components including red-handled shutoff valve and PVC connections near structural joists. Isolated leak source to deteriorated connection point at bathroom fixture where corrosion and mineral buildup indicated chronic moisture exposure, explaining continued dripping despite main water shutoff.
Responded to customer report of gurgling toilet. Conducted visual inspection of plumbing system, including crawl space drainage lines and waste pipe configuration. Documented existing PVC drain line routing and connections beneath structure. Provided quote for video scope inspection if needed to diagnose potential blockage or venting issue causing gurgling symptoms.
Responded to service call for clogged toilet on main level that another company was unable to clear with auger. Upon arrival, inspected toilet and drainage system. Performed diagnostic assessment of the fixture and tested drainage flow. Confirmed toilet is now functioning properly with no additional clogs detected in the plumbing system at this time.
Completed dishwasher installation including water supply and drain line connections. Installed braided stainless steel supply line and connected PVC drainage system with proper trap configuration. Addressed pre-existing water damage and staining at cabinet base area during installation process.
Performed sewer scope inspection to assess reported blockage in main line. Located and accessed existing cleanout for camera insertion. Conducted comprehensive video inspection of sewer line to identify blockage location, severity, and any underlying pipe conditions requiring attention prior to jetting service.
Responded to service call for sewage ejector pump reported as not operating normally. Upon inspection, accessed outdoor electrical enclosure housing pump control components. Evaluated electrical connections, capacitor, and control wiring within the weathered exterior disconnect box. Documented equipment condition and configuration for service records.
Completed sewer line repair involving excavation of damaged pipe section in residential front yard area. Utilized mini excavator to dig trench and install new white PVC sewer pipe, backfilled excavation site, and restored work area upon completion of underground utility repair.
Responded to complaint of garbage disposal odor and bubbling in island sink. Upon inspection, identified improper drain venting causing air lock and sewage gas backup. Installed air admittance valve on disposal drain line to resolve negative pressure issues and eliminate odors. Tested system to confirm proper drainage and venting function.
Responded to kitchen sink with multiple plumbing issues including slow drainage, leak under sink, low faucet water pressure, and malfunctioning shut-off valve. Inspected under-sink plumbing assembly consisting of white PVC P-trap configuration, garbage disposal unit, and water supply lines. Cleared drain obstruction to restore proper flow, repaired leak at pipe connections, addressed low water pressure issue at faucet supply line, and serviced shut-off valve to ensure complete water shut-off capability. Tested all components for proper operation upon completion.
Installed new mixing valve assembly beneath bathroom sink to regulate water temperature and prevent scalding. Work included integrating valve with existing copper supply lines, ensuring proper connections with shut-off valves, and verifying system functionality with no leaks detected upon completion.
Responded to main line stoppage that was successfully cleared. Video inspection revealed root intrusion in the sewer line at approximately 22 to 30 feet, along with significant sediment and mineral buildup throughout the pipe interior. Provided estimate for permanent repair options to address root infiltration and prevent future blockages.
Responded to follow-up call regarding reported leak at meter box. Upon arrival, excavated and exposed the copper water line and meter connections to investigate the source of the leak. Inspected all pipe joints, fittings, and the meter valve assembly for signs of active leaking or moisture. Photographed the exposed piping system showing the T-junction configuration with brass fittings and the turquoise shutoff valve. All connections appeared secure with no visible leaks detected at time of inspection.
Responded to service call for soap bubbles backing up through laundry room drain. Upon inspection, identified clogged drain line causing improper drainage and soap suds overflow. Cleared blockage from drain system, verified proper water flow, and tested all connections to ensure washing machine discharge was functioning correctly without backup or bubble formation.
# Leak In Ceiling - Service Report Responded to report of water leak from third floor bathroom penetrating second floor dining room ceiling. Upon inspection, identified potential leak source at third floor bathtub area. Documented shower floor conditions revealing water staining and discoloration around brass drain assembly, with visible mineral deposits and brownish water marks on marble tile surfaces indicating chronic moisture issues. Photographed bathroom fixtures including sink installation and shower valve assembly with braided supply line for reference. Assessed additional plumbing concerns reported by customer. Inspected previously installed toilet exhibiting instability at floor mounting, requiring stabilization to prevent wax ring failure and potential water damage. Evaluated bathroom sink producing intermittent sewer odor upon initial water flow and occasional brown slime discharge, indicating possible P-trap or vent system deficiency requiring further investigation. Exami
# Service Report: Main Line Stoppage Responded to a main line stoppage call and accessed the crawl space to diagnose and clear the obstruction. Upon inspection, located the affected drainage system consisting of multiple PVC drain lines and black ABS vent pipes running horizontally beneath the floor joists. Successfully cleared the main line stoppage using appropriate drain cleaning equipment, restoring proper flow and drainage throughout the system. Verified all fixtures were draining properly upon completion. Documented existing plumbing infrastructure conditions including pipe routing, support systems, and proximity to HVAC ductwork for service records.
# Water Heater Service Report Responded to service call for leaking water heater with customer-isolated water supply via shutoff valve. Upon arrival, conducted thorough inspection of the water heating system and associated plumbing components. Documented existing equipment configuration including dual water heater setup with interconnected copper piping, gas supply lines, and pressure monitoring equipment. Inspected pressure gauge mounted on system showing WATTS brand equipment with 0-200 PSI range, connected to aged valve assembly exhibiting corrosion and patina buildup on brass fittings. Assessed condition of water heater units, noting manufacturer specification labels and current installation status. Evaluated flexible gas line connections, copper supply piping, expansion tank, and overhead ductwork for any related issues or safety concerns. Photographed equipment and leak source for documentation and estimate preparation. Provided customer with findings and reminded them that a
Cleared multiple clogs in bathroom fixtures including toilet and sink that had previously backed up into tub. Performed camera inspection of kitchen drain revealing significant buildup and confirmed presence of outdated S-trap configuration requiring replacement. Garbage disposal (InSinkErator 1/2 HP) appears properly installed but connected to problematic drain system.
Conducted free estimate for collapsed yard drain. Inspection revealed a large circular drainage pipe (approximately 28 inches in diameter) embedded in stone/concrete structure with significant debris accumulation including twigs, leaves, and organic matter. Measurements were taken and photographic documentation completed to assess damage. Determined issue is separate from main sewer line.
Diagnosed and repaired a leaking bathtub faucet that was dripping despite tightly closed valves. Replaced worn washers in both hot and cold water handles, with particular attention to the right valve which showed significant corrosion at the wall connection. Verified proper operation after repair with no leaks present.
Successfully installed customer-provided white porcelain toilet with elongated bowl design in bathroom with terracotta tile flooring. Properly secured fixture to floor, connected water supply line, and verified proper function with no leaks. Left work area clean and toilet ready for immediate use.
