404-585-8990
770-PLUMBER
Rating
Reviews
Name: Matt McCormick
Customers say: # Customer Sentiment Analysis The reviews reflect overwhelmingly positive sentiment toward the plumbing service. Customers consistently express high satisfaction with the technicians' professionalism, knowledge, and efficiency in resolving various plumbing issues. The tone across the reviews is distinctly positive, with many customers highlighting the thorough explanations provided by technicians, their problem-solving abilities, and courteous demeanor. Recurring themes include appreciation for quick response times, especially in emergency situations, and the technicians' ability to handle complex problems in older homes. Customers frequently mention the clear communication throughout the service process and the technicians' willingness to explain issues in understandable terms. Many reviews emphasize trust in the company's work and express gratitude for timely, efficient service. The overall sentiment indicates strong customer loyalty, with several mentions of repeat business and recommendations to others, demonstrating a high level of confidence in the company's reliability and expertise.
Matt came to help us today on a Saturday morning. Our experience was a 10/10+!! He was very knowledgeable and explained all of the details of the project. We are grateful he’s going to finish up our project on Monday. Highly recommend!!
Matt is awesome to work with. Highly recommend!
Great guys that figured out my weird plumbing issue and had a great fix for my older home!
Response from True Plumbing:
Thank you Cindy for the five star review! We are here for you anytime
Fast, professional, and honest service. My water heater replacement was smooth and stress-free, and the quality of work was excellent. I'd absolutely use them again and recommend them to others.
Response from True Plumbing:
Thanks Whitney! We know it’s never a fun day when you have to replace a water heater, so we’re glad we could make this process a little less stressful for you! Hope you are enjoying lots of hot water now and for many years to come. At your service anytime!
We simply needed a garbage repaired/replaced and instead we got 5 other estimates for stuff I didn’t ask for or really need. The estimate was reasonable for the garbage disposal replacement but ended up going with someone else bc of being sold experience.
Response from True Plumbing:
Thank you for taking the time to share your feedback. We’re glad the estimate for the garbage disposal itself felt reasonable, and we’re sorry the overall experience felt overwhelming. Our intention is always to provide information about potential issues so customers can make informed decisions, never to create pressure. We appreciate you giving us the opportunity to take a look and wish you the best with your repair.
Matthew was able to locate and repair a leak in my master bath. He and the young man who worked with him did an excellent job in finding the leak and fixing it. I am always very happy with True Plumbing.
Response from True Plumbing:
Thank you for taking the time to share your experience! We’re so glad Matthew and his assistant were able to take great care of you. It means a lot to hear you’ve consistently had positive experiences with our team. We truly appreciate your trust—always here when you need us!
Hard working, honest and thorough. He loves his profession and it is reflected in his work.
Response from True Plumbing:
That’s so true! Matthew is really dedicated to his craft and it shows in his efforts. We’re happy you were so pleased with his service and hope we can be of help in the future!
Matthew of True Plumbing arrived timely. He was very professional. He did a thorough investigation into a leak in my bathroom. He was very honest that he could not access the exact source of the leak and referred me to a restoration company to take a closer look. I have used True Plumbing for many years and am always very pleased with the service and the quality of the work.
Response from True Plumbing:
Thank you so much for the wonderful review, Judy! Honesty is one of the core promises we make to all our customers in our Worry-Free Guarantee. We are honored to have been your go to for many years and we hope to continue earning your business!
Response from True Plumbing:
Thanks so much for taking the time to share your experience! At your service anytime!
Matt and Ryan were terrific! They came out, immediately, and they resolved the problem in a neat and expidicious manner! Highly recommend ed!!!
Response from True Plumbing:
Thank you so much for the vote of confidence! It was a pleasure to help you out. We are at your service anytime!
Great guy. Straight forward and honest plumber. Highly recommended.
Response from True Plumbing:
Thanks so much for your trust and your positive review! We hope we can be of service in the future!
A couple of years ago we contacted True after reading positive reviews about them. After calling them for our latest issue It is nice to see that they have maintained their reputation. The servicemen that worked our job, Matt, Ryan and Mack for the second visit were polite, knowledgeable and quick. True was extremely efficient in resolving our issue. In spite of an unpleasurable problem True is a pleasure to work with.
Response from True Plumbing:
Thank you so much for taking the time to share this! We’re so glad you’ve had consistently positive experiences with us over the years. Plumbing issues are never fun, but it means a lot to know we could make the process as smooth and stress-free as possible. We truly appreciate your trust and are at your service anytime.
Responded to report of water pooling in meter box area. Located and accessed underground utility boxes to investigate source of leak. Inspected meter box and surrounding infrastructure, documented conditions with photos showing access points and affected lawn areas with visible water damage and soil saturation.
Responded to clogged drain line beneath kitchen sink with dual basin configuration and garbage disposal connection. Upon inspection, identified blockage in drain system and cleared obstruction from P-trap assembly and connecting PVC waste lines. Noted pre-existing water damage to cabinet floor from previous leak or overflow. Tested both drain lines and disposal unit for proper flow and drainage after clearing blockage, confirmed all connections secure and system operating normally.
Responded to reported leak between units 1116-1117. Upon investigation, located water leak in landscaped area adjacent to parking spaces. Excavated soil and mulch around affected shrub bed near concrete curbing to access underground water line. Identified leak source, performed necessary repairs to water line, and restored landscaping materials including soil, mulch, and decorative rock. Verified system integrity and confirmed no additional water loss upon completion.
Responded to service call for 16-year-old Rheem water heater that would not stay lit. Upon inspection, diagnosed failed thermocouple as primary cause of pilot light failure. Replaced thermocouple, tested pilot assembly operation, and verified proper flame sensor response. Confirmed water heater ignition system now functioning correctly with stable pilot flame and main burner operation. Unit heating properly with all safety controls operational.
Completed installation of kitchen faucet and supply line connections. Installed brushed nickel gooseneck faucet with pull-down sprayer on stainless steel drop-in sink, secured all mounting hardware, and connected hot and cold water supply lines with proper shutoff valves beneath the countertop.
Completed installation of outdoor gas meter assembly with pressure regulator and PVC piping configuration against exterior corrugated metal wall. Installed dark gray PVC pipe sections with multiple elbow fittings, central pressure regulator valve assembly, and proper connections to ensure code-compliant gas delivery system. Documented installation with photographs showing completed meter assembly, piping layout, and mounting configuration in wooded exterior location.
Completed professional installation of Rheem residential water heater with copper piping connections, brass fittings, and expansion tank. All plumbing connections properly secured with blue-capped dielectric unions at inlet/outlet points, and system installed per manufacturer specifications with appropriate clearances and safety compliance.
Installed new exterior hose bib with brass fixture and blue handle on brick wall exterior. Completed water supply line connection with flexible stainless steel braided hose and protected vertical pipe run with black foam insulation sleeve to prevent freezing damage during cold weather conditions.
Responded to service call for water heater leaking at base. Upon inspection, found significant corrosion and rust damage to the water heater tank and surrounding support structure. The unit, manufactured in October 2017, exhibited deterioration at the base with visible moisture damage extending to the wooden support beam beneath the appliance. Documented equipment condition with photographs showing specification labels, safety warnings, and extent of corrosion damage affecting both the tank and mounting platform. The pressure relief valve assembly and associated brass fittings were inspected and photographed. Concrete floor showed evidence of water exposure from the leak. Customer was advised of findings and provided with photographic documentation of the water heater's condition for review and determination of next steps for repair or replacement.
Responded to rental property for abnormally high water consumption indicating hidden leak. Performed comprehensive leak detection inspection throughout property including visual examination of all fixtures, supply lines, and accessible plumbing. Utilized pressure testing equipment to assess system integrity and identify source of water loss. Located and repaired leak in concealed plumbing line, restoring normal water pressure and eliminating continuous water flow that caused excessive utility consumption.
Responded to plumbing concern where drainage activity at property caused neighboring unit's toilet to overflow, indicating shared or cross-connected sewer lines. Performed site assessment of mechanical room and identified water heater, plumbing infrastructure, and utility equipment locations. Customer expressed interest in hydro-jetting services to clear potential blockages; however, no accessible cleanout was present at the property, which would need to be addressed before jetting services could be performed.
Responded to jetting service request at property where previous plumbing contractor had been on site. Performed hydro-jetting operations to clear drainage system obstruction. Inspected mechanical room plumbing components including pressure gauge assembly, brass fittings, copper piping, and pressure relief valve to ensure proper system function. Accessed attic crawl space to inspect pump installation and associated plumbing connections. Documented existing conditions of pressure monitoring equipment and mechanical systems with photographs for service records.
Completed installation of two Rheem water heaters with full venting systems, including copper supply piping, brass shut-off valves, yellow flexible gas lines, and proper exhaust ductwork. Additionally installed a HALO H2O ULTIMATE whole-house water treatment system with copper manifold framework, mounting boards, black filter cartridge, pressure gauges, and integrated plumbing connections to ensure comprehensive water filtration throughout the property.
Completed installation and routing of gas and water lines in accordance with approved specifications. Work included running new supply lines through ceiling joists and wall cavities, installing proper support brackets and hangers for horizontal runs, and ensuring all connections meet code requirements. Addressed exterior utility access point showing signs of corrosion and water damage, replacing deteriorated components and sealing penetrations to prevent future moisture intrusion at the building envelope.
Completed full sewer line replacement as specified in approved quote. Excavated and removed deteriorated sewer piping, installed new PVC sewer line with proper grading and connections, and backfilled work area. Addressed moisture issues in basement utility area during installation process.
Completed gas line installation and plumbing infrastructure work at exterior location. Assessed existing weathered utility components including aged pressure regulator assembly and corroded identification plates, then installed new piping configuration with PVC elbows, backflow preventer, and proper wall mounting brackets along corrugated metal siding to meet code requirements.
# Job Description Completed sewer line repair involving excavation and replacement of deteriorated underground piping. Excavated access hole to expose failed sewer pipes showing severe corrosion, rust damage, and mineral buildup at connection points. Removed compromised metal pipes that exhibited extensive surface deterioration, oxidation, and structural failure. Replaced damaged sections with new piping to restore proper sewer function and prevent future leaks or blockages. Backfilled excavation and restored ground surface upon completion of repairs.
Conducted sewer scope inspection and confirmed county's assessment of a break in the sewer line. Located existing cleanout and excavated access point to examine damaged section that previously caused basement backup. Visual inspection revealed damaged pipe section requiring repair to prevent future backups and ensure proper drainage.
Successfully installed customer-supplied two-piece toilet in bathroom corner location. Verified proper mounting to floor, secure tank-to-bowl connection, and leak-free water supply connection. Unit is functioning correctly with no issues observed during final testing.
Diagnosed parallel electric water heater system experiencing lukewarm water output and occasional breaker trips on one unit. Inspected A.O. Smith dual tank installation with expansion tanks and observed possible cross-connection issue between units. Documented system configuration with photographs for further evaluation by management regarding appropriate resolution options.
Reinspected water meter installation and identified active leak at pipe connection point, evidenced by water staining on concrete block wall beneath brass valve assembly. Documented condition with photographic evidence showing vertical insulated pipe with brass fittings and blue valve component where water is seeping from connection to copper piping section.
Performed inspection of exposed wall section with PVC and copper plumbing lines. Verified proper pipe installation and level alignment of PVC pipes using torpedo level. Documentation photos taken of the exposed framing and plumbing configuration for project documentation.
Successfully cleared two clogged toilets in a recently renovated bathroom with white marble-look tile flooring. Utilized professional plumbing equipment to restore proper drainage functionality, ensuring complete water flow and proper flushing operation in both fixtures.
Diagnosed water heater temperature issue by testing pressure valve, which showed normal readings at approximately 40-50 PSI. Adjusted temperature control dial and verified proper operation, resolving the excessive hot water temperature problem.
Responded to service call for kitchen floor drain clog. Removed damaged drain cap that had previously been installed. Successfully snaked drain line to clear blockage and restore proper drainage function.
