404-585-8990
770-PLUMBER
Rating
Reviews
Name: Matt McCormick
Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting strong customer satisfaction and trust in the plumbing service. Customers consistently express appreciation for the professionalism, expertise, and communication skills demonstrated by the technicians. A dominant theme throughout is the thorough explanation of issues and repair processes, with reviewers frequently noting how well problems were communicated in understandable terms. The prompt and efficient service stands out as a major strength, with multiple mentions of same-day appointments and quick response times that exceeded expectations. Customers repeatedly highlight the personable and friendly nature of the service providers, creating a sense of trust and comfort during what can often be stressful situations. The quality of workmanship receives consistent praise, with reviewers noting successful problem resolution, attention to detail, and going above and beyond standard expectations. Long-term loyalty is evident, with several customers mentioning years of positive experiences and intentions to use the service again for future needs. The fair pricing and accommodating nature of the company further contribute to the highly favorable impression. Overall, the reviews paint a picture of a reliable, customer-focused plumbing service that consistently delivers excellent results while maintaining strong interpersonal relationships with clients.
Matthew was great. I haven’t had him out two years ago and he explained all my solutions. I will be calling True Plumbing back to repair my main sewer line in the future.
Matt came to help us today on a Saturday morning. Our experience was a 10/10+!! He was very knowledgeable and explained all of the details of the project. We are grateful he’s going to finish up our project on Monday. Highly recommend!!
Matt is awesome to work with. Highly recommend!
Great guys that figured out my weird plumbing issue and had a great fix for my older home!
Response from True Plumbing:
Thank you Cindy for the five star review! We are here for you anytime
Fast, professional, and honest service. My water heater replacement was smooth and stress-free, and the quality of work was excellent. I'd absolutely use them again and recommend them to others.
Response from True Plumbing:
Thanks Whitney! We know it’s never a fun day when you have to replace a water heater, so we’re glad we could make this process a little less stressful for you! Hope you are enjoying lots of hot water now and for many years to come. At your service anytime!
We simply needed a garbage repaired/replaced and instead we got 5 other estimates for stuff I didn’t ask for or really need. The estimate was reasonable for the garbage disposal replacement but ended up going with someone else bc of being sold experience.
Response from True Plumbing:
Thank you for taking the time to share your feedback. We’re glad the estimate for the garbage disposal itself felt reasonable, and we’re sorry the overall experience felt overwhelming. Our intention is always to provide information about potential issues so customers can make informed decisions, never to create pressure. We appreciate you giving us the opportunity to take a look and wish you the best with your repair.
Matthew was able to locate and repair a leak in my master bath. He and the young man who worked with him did an excellent job in finding the leak and fixing it. I am always very happy with True Plumbing.
Response from True Plumbing:
Thank you for taking the time to share your experience! We’re so glad Matthew and his assistant were able to take great care of you. It means a lot to hear you’ve consistently had positive experiences with our team. We truly appreciate your trust—always here when you need us!
Hard working, honest and thorough. He loves his profession and it is reflected in his work.
Response from True Plumbing:
That’s so true! Matthew is really dedicated to his craft and it shows in his efforts. We’re happy you were so pleased with his service and hope we can be of help in the future!
Matthew of True Plumbing arrived timely. He was very professional. He did a thorough investigation into a leak in my bathroom. He was very honest that he could not access the exact source of the leak and referred me to a restoration company to take a closer look. I have used True Plumbing for many years and am always very pleased with the service and the quality of the work.
Response from True Plumbing:
Thank you so much for the wonderful review, Judy! Honesty is one of the core promises we make to all our customers in our Worry-Free Guarantee. We are honored to have been your go to for many years and we hope to continue earning your business!
Response from True Plumbing:
Thanks so much for taking the time to share your experience! At your service anytime!
Matt and Ryan were terrific! They came out, immediately, and they resolved the problem in a neat and expidicious manner! Highly recommend ed!!!
Response from True Plumbing:
Thank you so much for the vote of confidence! It was a pleasure to help you out. We are at your service anytime!
Responded to service call for leaking exterior hose bibb located adjacent to HVAC unit. Inspected the wall-mounted spigot with chrome elbow fitting and identified source of leak. Completed necessary repairs to restore proper function and eliminate water loss from the fixture.
Responded to service call for leaking 50-gallon natural gas water heater. Upon inspection, identified active leak requiring full unit replacement. Removed existing failed water heater and installed new Rheem PROG50-38N RH60 model with 50-gallon capacity and 38,000 BTU input rating. Connected copper supply lines with brass fittings, installed temperature and pressure relief valve with proper discharge piping, and verified all gas connections for safe operation. Tested unit for proper ignition, temperature control, and confirmed no leaks at plumbing connections. System restored to full operational status.
Responded to service call for tankless water heater with reported leak from connected piping and non-functional recirculation pump. Upon arrival, inspected mechanical room installation including expansion tank, pressure regulation system, and PVC/copper piping network. Located leak source at pipe connection point near tankless unit. Diagnosed recirculation pump failure preventing hot water circulation throughout system. Verified system pressure readings via installed gauge to ensure proper operating parameters. Assessed complete plumbing configuration including multiple pipe runs, fittings, and control components within exposed wall cavity installation. Documented existing conditions through photography showing expansion tank mounting, pressure monitoring equipment, and complex piping arrangement with various connections and valves.
Responded to reported ceiling leak and traced source to bathroom plumbing above affected area. Upon investigation, identified leaking jet tub drain assembly allowing water to seep through floor joists into ceiling below. Documented existing water staining on subfloor and structural members surrounding white PVC drain piping. Tightened drain connections and inspected all jet tub plumbing fixtures for proper sealing to prevent further water intrusion and damage to ceiling below.
Responded to no hot water complaint on dual gas water heater system. Inspected both units, verified gas supply, pilot lights, and thermocouple operation. Assessed plumbing connections and identified water line requiring capping per customer request. Completed necessary repairs to restore hot water service to the residence.
Responded to emergency call for basement flooding. Upon arrival, identified failed ball valve on aging galvanized water supply line as the source of the leak. Shut off main water supply to stop active flooding, extracted standing water from basement floor, and replaced the compromised valve with new brass ball valve. Inspected surrounding plumbing infrastructure including water heater, expansion tank, and associated copper piping for additional damage or wear. Tested all connections for proper operation and verified no additional leaks present before restoring water service to the residence.
Responded to emergency service call for leaking 40-gallon gas water heater in basement utility area. Upon arrival, confirmed active leak from existing Rheem water heater requiring immediate replacement to prevent water damage and restore hot water service. Shut off gas supply and water inlet to unit, drained remaining water from tank, and disconnected copper supply lines and gas piping. Removed failed water heater from installation location near HVAC equipment. Installed new 40-gallon gas water heater in same location against concrete block wall. Connected copper water supply lines with proper fittings and ensured secure gas line connection following manufacturer specifications and local code requirements. Installed temperature and pressure relief valve with appropriate discharge piping. Attached expansion tank to system with proper mounting and piping connections. Filled tank, checked all connections for leaks, and purged air from lines. Tested gas valve operation and ignition syste
Provided estimate for relocating drain lines in gutted master bathroom undergoing remodeling. Assessed existing plumbing infrastructure including PVC drain system with multiple fittings and elbows visible from basement ceiling access point. Documented current drain configuration and discussed scope of work required to reposition drainage to accommodate new bathroom layout.
Performed comprehensive sewer line inspection using large-format camera equipment with 300 feet of cable capacity. Accessed sewer cleanout located in exterior side yard area adjacent to residential structure and successfully navigated camera through entire length of main sewer line to document interior pipe condition, identify any blockages, root intrusion, cracks, or structural deficiencies throughout the system.
Replaced defective shower valve assembly in pool house bathroom. Removed corroded brass cross-valve body and installed new valve with proper connections to existing water supply lines, ensuring all fittings were properly sealed and tested for leaks under full pressure.
Completed water heater replacement with installation of new Rheem Professional series tank in residential attic space. Installed all required copper supply and discharge piping with brass fittings, connected expansion tank with proper mounting and piping configuration, and installed temperature and pressure relief valve with discharge line. Secured all plumbing connections, verified proper venting, and tested system operation to ensure hot water delivery and safety compliance.
Performed sewer scope inspection from crawlspace cleanout access point for prospective property buyer seeking second opinion. Accessed confined crawlspace area with exposed floor joists, concrete foundation, and deteriorated vapor barrier to locate and utilize cleanout for camera insertion. Documentation captured showing crawlspace conditions including aged ductwork systems, support structures, and moisture concerns evidenced by water staining on surfaces and corroded mechanical components.
Responded to customer report of leak under kitchen sink and sewer odor from drain. Replaced deteriorated P-trap assembly and slip-joint fittings that were causing the leak and allowing sewer gas to escape. Installed new white PVC P-trap configuration with proper seals and connections to eliminate both the water leak and odor issue, ensuring all components are secure and functioning correctly.
Conducted comprehensive plumbing assessment for property purchase, evaluating sewage ejector pump system in basement that failed to activate despite high water levels, original cast iron piping throughout the property, and general plumbing fixtures requiring replacement. Provided detailed estimate for sewage pump replacement, cast iron pipe removal and modern piping installation, and additional plumbing upgrades identified during inspection.
Completed gas line installation and HVAC ductwork routing in attic and exterior wall areas. Installed flexible ductwork with proper insulation and secure mounting straps, ensuring proper air distribution throughout the system. Routed gas line with appropriate flexible conduit, installed mounting brackets, and connected all fittings and valves to code specifications.
Excavated trench to access and repair leaking underground pipe. Exposed corroded metal piping, completed necessary repairs, and backfilled excavation upon completion.
Responded to request for gas line location services prior to excavation work. Located and marked underground gas line running diagonally from meter to pool across backyard property. Performed pressure test on gas system using calibrated gauge to verify line integrity and confirm safe operating pressure within acceptable parameters before authorizing dig zone clearance.
Completed installation of tankless water heating system in residential utility space. Removed existing tank-style water heaters and installed new wall-mounted tankless unit with integrated expansion tank, copper supply lines, and proper venting. Configured plumbing connections, mounted unit to structural framing with appropriate backing, and verified all gas lines, water connections, and electrical components were properly installed and functioning to manufacturer specifications.
Responded to emergency service call for exterior hosebibb that would not shut off, requiring customer to turn off main water supply to home. Upon arrival, inspected the outdoor water spigot mounted on exterior foundation and identified failed valve mechanism preventing proper shutoff. Replaced defective hosebibb with new frost-free sillcock unit, ensuring proper installation and seal against the foundation wall. Tested new fixture for proper operation, confirmed no leaks, and restored water service to home. Documented completed repair with photos showing new installation with blue lever handle and connected garden hose in proper working condition.
Performed sewer scope inspection via accessible cleanout following recent backup that was cleared by another company. Inspected main sewer line to investigate reported clunking noise in main level bathroom wall and assess overall line condition. Documentation completed with photographic evidence of plumbing system configuration and pressure testing equipment installation.
Conducted site assessment for new gas line installation to support standby generator. Evaluated existing gas infrastructure and identified leaking gas line serving outdoor grill on rear deck. Accessed work area through side gate and documented conditions of installation path and existing gas piping. Provided estimate for new generator gas line installation and complete replacement of compromised grill supply line to ensure safe operation and code compliance.
Responded to service call for two leaking toilets in residence. Inspected downstairs toilet that was leaking during flush cycle and identified deteriorated tank-to-bowl gasket and corroded flush valve assembly with significant mineral buildup. Second toilet exhibited active leak from tank mounting bolt due to failed rubber washer and corrosion at bolt connection point. Documented extensive hard water deposits and calcium scale accumulation affecting internal flush mechanisms and sealing surfaces. Provided customer with assessment of both fixtures and recommended replacement of worn gaskets, tank bolts, washers, and flush valve components to restore proper operation and eliminate leaks.
Completed sewer scope and plumbing inspection of residential bathroom fixtures. Inspected bathtub drain assembly, water flow functionality, and verified proper drainage operation. All fixtures including wall-mounted faucet, diverter valve, and drain components were examined and found to be in proper working condition with no visible defects or drainage concerns identified.
Responded to sewage backup at first floor laundry sink with overflow originating from second floor guest bathroom toilet directly above the affected area. Accessed and inspected the drainage system, identifying a blockage in the vertical waste stack connecting the upper and lower fixtures. Cleared the obstruction using appropriate drain cleaning equipment, restoring proper flow and drainage to both the second floor toilet and first floor laundry sink. Verified system functionality and confirmed no further backup issues.
Responded to frozen pipe issue in pool house utility area. Upon inspection, discovered frozen and damaged white PVC piping that required replacement. Removed compromised L-shaped PVC fitting assembly and installed new components to restore proper water flow. Completed repair of affected plumbing section and verified system integrity upon completion.
