404-585-8990
770-PLUMBER
Rating
Reviews
Name: Matt McCormick
Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting strong customer satisfaction and trust in the plumbing service. Customers consistently express appreciation for the professionalism, expertise, and communication skills demonstrated by the technicians. A dominant theme throughout is the thorough explanation of issues and repair processes, with reviewers frequently noting how well problems were communicated in understandable terms. The prompt and efficient service stands out as a major strength, with multiple mentions of same-day appointments and quick response times that exceeded expectations. Customers repeatedly highlight the personable and friendly nature of the service providers, creating a sense of trust and comfort during what can often be stressful situations. The quality of workmanship receives consistent praise, with reviewers noting successful problem resolution, attention to detail, and going above and beyond standard expectations. Long-term loyalty is evident, with several customers mentioning years of positive experiences and intentions to use the service again for future needs. The fair pricing and accommodating nature of the company further contribute to the highly favorable impression. Overall, the reviews paint a picture of a reliable, customer-focused plumbing service that consistently delivers excellent results while maintaining strong interpersonal relationships with clients.
Matthew was great. I haven’t had him out two years ago and he explained all my solutions. I will be calling True Plumbing back to repair my main sewer line in the future.
Matt came to help us today on a Saturday morning. Our experience was a 10/10+!! He was very knowledgeable and explained all of the details of the project. We are grateful he’s going to finish up our project on Monday. Highly recommend!!
Matt is awesome to work with. Highly recommend!
Great guys that figured out my weird plumbing issue and had a great fix for my older home!
Response from True Plumbing:
Thank you Cindy for the five star review! We are here for you anytime
Fast, professional, and honest service. My water heater replacement was smooth and stress-free, and the quality of work was excellent. I'd absolutely use them again and recommend them to others.
Response from True Plumbing:
Thanks Whitney! We know it’s never a fun day when you have to replace a water heater, so we’re glad we could make this process a little less stressful for you! Hope you are enjoying lots of hot water now and for many years to come. At your service anytime!
We simply needed a garbage repaired/replaced and instead we got 5 other estimates for stuff I didn’t ask for or really need. The estimate was reasonable for the garbage disposal replacement but ended up going with someone else bc of being sold experience.
Response from True Plumbing:
Thank you for taking the time to share your feedback. We’re glad the estimate for the garbage disposal itself felt reasonable, and we’re sorry the overall experience felt overwhelming. Our intention is always to provide information about potential issues so customers can make informed decisions, never to create pressure. We appreciate you giving us the opportunity to take a look and wish you the best with your repair.
Matthew was able to locate and repair a leak in my master bath. He and the young man who worked with him did an excellent job in finding the leak and fixing it. I am always very happy with True Plumbing.
Response from True Plumbing:
Thank you for taking the time to share your experience! We’re so glad Matthew and his assistant were able to take great care of you. It means a lot to hear you’ve consistently had positive experiences with our team. We truly appreciate your trust—always here when you need us!
Hard working, honest and thorough. He loves his profession and it is reflected in his work.
Response from True Plumbing:
That’s so true! Matthew is really dedicated to his craft and it shows in his efforts. We’re happy you were so pleased with his service and hope we can be of help in the future!
Matthew of True Plumbing arrived timely. He was very professional. He did a thorough investigation into a leak in my bathroom. He was very honest that he could not access the exact source of the leak and referred me to a restoration company to take a closer look. I have used True Plumbing for many years and am always very pleased with the service and the quality of the work.
Response from True Plumbing:
Thank you so much for the wonderful review, Judy! Honesty is one of the core promises we make to all our customers in our Worry-Free Guarantee. We are honored to have been your go to for many years and we hope to continue earning your business!
Response from True Plumbing:
Thanks so much for taking the time to share your experience! At your service anytime!
Matt and Ryan were terrific! They came out, immediately, and they resolved the problem in a neat and expidicious manner! Highly recommend ed!!!
Response from True Plumbing:
Thank you so much for the vote of confidence! It was a pleasure to help you out. We are at your service anytime!
Responded to drain repair service call for HVAC unit. Upon inspection, found water accumulation on concrete floor beneath equipment, indicating drainage system malfunction. Cleared condensate drain line obstruction and verified proper drainage flow. Inspected flexible drain hoses and connections for proper installation and secure fittings. Tested system operation to confirm condensate removal functioning correctly with no further water pooling. Unit returned to normal operation with proper moisture management restored.
Responded to clogged drain issue at Unit 1017. Upon arrival, located and accessed the exterior drainage system at the building perimeter. Cleared blockage from the drainage line and verified proper water flow through the black corrugated drainage pipe extending from the building foundation. Inspected access cover and drainage grate to ensure all components were functioning correctly and free of debris.
Responded to service call for mop sink jetting and investigation of leak near ice machine. Successfully jetted mop sink drain line to clear blockage and restore proper drainage. Inspected area around ice machine and identified minor leak, documented conditions with photos for customer records.
Responded to service call for clogged toilet. Upon arrival, performed initial assessment and determined the stoppage was caused by a structural issue in the drain line rather than a simple blockage. After diagnostic evaluation, identified a belly (sag) in the drain line that is causing recurring drainage problems and waste accumulation. Documented the toilet condition and surrounding bathroom area with photographs for estimate purposes. Provided customer with detailed explanation of the underlying drain line defect and prepared comprehensive estimate for repair work, which will require accessing and correcting the bellied section of the drainage system to restore proper flow and prevent future clogs.
Replaced malfunctioning pressure reducing valve (PRV) on residential water heater system. System pressure tested and adjusted to proper operating specification of 110 PSI upon completion.
Completed full sewer line replacement at residential property. Excavated trench approximately 3-4 feet deep through lawn and landscaping beds, running parallel to house foundation through red clay soil. Removed existing deteriorated sewer line and installed new white PVC pipe from house connection to main sewer system. Installation included proper cleanout access point at base of trench for future maintenance needs. Backfilled excavated area upon completion of pipe installation and pressure testing. All work performed met local plumbing codes and specifications outlined in approved quote.
Conducted on-site evaluation for tankless water heater installation in basement mechanical room. Assessed existing plumbing infrastructure, including copper supply lines, expansion tank placement, and condensate drainage requirements. Documented current system configuration with detailed photographs showing wall-mounted tankless unit with Energy Star certification, associated piping network, and electrical connections. Provided comprehensive quote for proposed tankless water heater system based on space constraints, venting requirements, and compatibility with existing plumbing layout in confined utility area with exposed brick and wood construction.
Completed installation of gas line extension to pool heater following utility locate clearance. Routed new gas piping from existing meter assembly on exterior brick wall, utilizing proper sizing and connections per code requirements. Installation included trenching through landscaped area adjacent to building, laying gas-rated pipe in prepared trench at proper depth, backfilling and compacting soil. All connections at gas meter tested for leaks using approved methods. Work area restored with disturbed soil graded and prepared for landscape replacement.
Completed drain replacement in basement area. Removed deteriorated copper drainage pipe and installed new white PVC drainage system through wooden ceiling joists, securing all pipes with proper metal strapping and brackets to ensure code-compliant installation and optimal water flow.
Responded to service call for leaking water heater at residential property. Upon arrival, found existing 30-gallon unit with active leak requiring replacement. Removed old water heater and installed new 32-gallon atmospheric vent natural gas water heater (Model PROH29-32N RH/RS, 32,000 BTU capacity). Connected water supply lines using copper piping, installed thermal expansion tank on adjacent wall per code requirements, and attached flexible metal vent pipe for proper exhaust ventilation. Verified all plumbing connections for leaks, tested gas connections for safety, confirmed proper venting operation, and ensured unit met manufacturer specifications and local building codes. Unit installed in exterior utility closet with adequate clearance and ventilation. System operational and delivering hot water upon completion of installation.
Responded to service call for two clogged drain lines requiring snaking and installation of a filter cap. Successfully cleared both drain lines using professional drain snake equipment to restore proper flow and drainage. Discovered severely corroded drain fitting during inspection, which was removed due to extensive white and tan corrosion buildup that had compromised the component's structural integrity. Installed new filter cap on one drain line as requested to prevent future debris accumulation and maintain optimal drainage performance.
Completed installation of new Rheem water heater in basement utility area. Installed copper supply piping with shutoff valves, connected unit to existing plumbing infrastructure, and ensured proper venting and code compliance throughout the installation.
Responded to master bathroom flood for second opinion assessment. Conducted thorough inspection of bathroom renovation area and overhead plumbing infrastructure. Examined exposed ceiling joists revealing white PVC drain lines and red/blue PEX water supply lines installed between framing members. Evaluated plumbing connections, fittings, and routing for potential failure points or installation defects that may have contributed to flooding event. Inspected partially completed black tile bathtub surround and surrounding floor area protected with construction sheeting showing water damage evidence. Documented all findings with photographs of plumbing configuration and affected bathroom areas. Provided professional assessment of flood cause and recommendations for necessary remedial actions prior to completing renovation work.
Responded to service call for pinhole leak repair on copper water line. Customer had already opened access area to expose the affected pipe section. Completed repair of the copper line leak using appropriate plumbing techniques and materials. Following pipe repair, removed and reset toilet fixture, replacing wax ring seal and ensuring proper mounting with new hardware. Verified all connections were secure and leak-free. Tested water supply system and toilet operation to confirm successful repair completion. Left work area clean with toilet properly reinstalled and fully functional.
Responded to service call for multiple clogged toilets and leaking garbage disposal. Contacted designated point of contact for approval prior to commencing work, as homeowner was present but authorization required through alternative party. Successfully cleared toilet blockages and addressed garbage disposal leak in residential property. Documentation photos captured of basement plumbing infrastructure including water supply lines, drainage system, and mechanical area for service records.
Responded to customer report of clogged basement shower and toilet. Performed video camera inspection of the drain line, advancing equipment 42 feet 5 inches to locate and assess the blockage. Inspection revealed obstruction in the line requiring clearing. Customer expressed interest in hydro-jetting services to thoroughly clean the line and restore proper drainage.
Performed jetting services on lift station to thoroughly clean and service the interior components. Removed accumulated debris and buildup from the sump pit and pump basin using high-pressure water jetting equipment. Upon completion of cleaning operations, conducted operational testing of the submersible pump assembly and associated plumbing connections to verify proper functionality. All mechanical components, including valves, piping, and pump mechanisms, were confirmed to be operating within normal parameters. Quarterly maintenance service has been recommended to maintain optimal system performance, with follow-up jetting scheduled in three months.
Responded to emergency call for sewage backup in residential property. Upon arrival, found sewage actively backing up into the structure. Immediately advised customer to cease all water usage to prevent further contamination and damage. Conducted initial assessment of plumbing system in basement and crawl space areas. Inspected exposed drainage piping, including PVC connections and galvanized steel lines running through floor joists. Observed aging plumbing infrastructure with visible corrosion on metal pipes near water heater installation area. Documented conditions with photographs showing drainage system components, pipe connections, and affected areas for record purposes. Recommended immediate professional drain cleaning or camera inspection to locate and clear main line obstruction causing sewage backup.
Responded to service call for sewage ejection pump malfunction. Upon arrival, found pump clogged with excessive toilet paper buildup, consistent with previous service visits since installation in December 2023. Cleared obstruction from pump impeller and discharge line, tested pump operation to verify proper function. Advised property occupants on proper usage to prevent future clogs and recommended monitoring pump performance closely given recurring issues with toilet paper accumulation.
Responded to basement drain clog complaint and conducted thorough inspection of the mechanical room area. Upon assessment, determined the reported clog issue and documented existing plumbing infrastructure and mechanical equipment conditions with photographic evidence for service records.
Responded to water main leak at commercial property. Located leak at utility access point in landscaped area between parking lot and building, excavated affected section, and completed repair to restore water service. Documented site conditions with photos and verified system integrity upon completion.
Responded to service call for water pooling around toilet base. Upon arrival, conducted visual inspection of bathroom area and documented conditions with photographs. Inspected toilet fixture, floor surfaces, and surrounding plumbing connections to identify source of water leak. Assessed gray tile flooring for water damage and checked grout lines and baseboard areas for moisture penetration. Examined toilet base seal and mounting hardware for potential failure points causing water escape.
Responded to customer report of leaking showerhead. Upon inspection, identified worn valve stem assembly and deteriorated internal seals causing water seepage. Disassembled shower valve mechanism, replaced faulty valve stem cartridge and associated O-rings, reassembled unit, and tested for proper operation with no further leaks detected.
Responded to sewage backup in basement-level standing shower. Upon investigation, cleared clogged drain line to restore proper drainage and eliminate backup issue. Documented equipment and work area with photos for service records.
Replaced exterior hose bib with new frost-free sillcock and installed new shut-off valves for hot and cold water supply lines under sink. All connections were tested for leaks and proper operation verified.
