404-585-8990
770-PLUMBER
Rating
Reviews
Name: Matt McCormick
Customers say: # Customer Sentiment Analysis The reviews reflect overwhelmingly positive sentiment toward the plumbing service. Customers consistently express high satisfaction with the professionalism, knowledge, and communication skills of the technicians. The service is frequently described as thorough, prompt, and of excellent quality. Many reviews highlight how well technicians explained procedures and options before beginning work, demonstrating transparency that customers clearly appreciate. The overall tone is strongly positive, with recurring themes of trustworthiness, attention to detail, and exceptional workmanship. Customers particularly value the technicians' ability to solve problems efficiently while maintaining clear communication throughout the process. The service appears to exceed expectations in terms of quality, timeliness, and customer care, with many reviewers indicating they would use the service again or recommend it to others. The professional yet friendly demeanor of the technicians creates a positive customer experience even during potentially stressful plumbing situations.
Fast, professional, and honest service. My water heater replacement was smooth and stress-free, and the quality of work was excellent. I'd absolutely use them again and recommend them to others.
Response from True Plumbing:
Thanks Whitney! We know it’s never a fun day when you have to replace a water heater, so we’re glad we could make this process a little less stressful for you! Hope you are enjoying lots of hot water now and for many years to come. At your service anytime!
We simply needed a garbage repaired/replaced and instead we got 5 other estimates for stuff I didn’t ask for or really need. The estimate was reasonable for the garbage disposal replacement but ended up going with someone else bc of being sold experience.
Response from True Plumbing:
Thank you for taking the time to share your feedback. We’re glad the estimate for the garbage disposal itself felt reasonable, and we’re sorry the overall experience felt overwhelming. Our intention is always to provide information about potential issues so customers can make informed decisions, never to create pressure. We appreciate you giving us the opportunity to take a look and wish you the best with your repair.
Matthew was able to locate and repair a leak in my master bath. He and the young man who worked with him did an excellent job in finding the leak and fixing it. I am always very happy with True Plumbing.
Response from True Plumbing:
Thank you for taking the time to share your experience! We’re so glad Matthew and his assistant were able to take great care of you. It means a lot to hear you’ve consistently had positive experiences with our team. We truly appreciate your trust—always here when you need us!
Hard working, honest and thorough. He loves his profession and it is reflected in his work.
Response from True Plumbing:
That’s so true! Matthew is really dedicated to his craft and it shows in his efforts. We’re happy you were so pleased with his service and hope we can be of help in the future!
Matthew of True Plumbing arrived timely. He was very professional. He did a thorough investigation into a leak in my bathroom. He was very honest that he could not access the exact source of the leak and referred me to a restoration company to take a closer look. I have used True Plumbing for many years and am always very pleased with the service and the quality of the work.
Response from True Plumbing:
Thank you so much for the wonderful review, Judy! Honesty is one of the core promises we make to all our customers in our Worry-Free Guarantee. We are honored to have been your go to for many years and we hope to continue earning your business!
Response from True Plumbing:
Thanks so much for taking the time to share your experience! At your service anytime!
Matt and Ryan were terrific! They came out, immediately, and they resolved the problem in a neat and expidicious manner! Highly recommend ed!!!
Response from True Plumbing:
Thank you so much for the vote of confidence! It was a pleasure to help you out. We are at your service anytime!
Great guy. Straight forward and honest plumber. Highly recommended.
Response from True Plumbing:
Thanks so much for your trust and your positive review! We hope we can be of service in the future!
A couple of years ago we contacted True after reading positive reviews about them. After calling them for our latest issue It is nice to see that they have maintained their reputation. The servicemen that worked our job, Matt, Ryan and Mack for the second visit were polite, knowledgeable and quick. True was extremely efficient in resolving our issue. In spite of an unpleasurable problem True is a pleasure to work with.
Response from True Plumbing:
Thank you so much for taking the time to share this! We’re so glad you’ve had consistently positive experiences with us over the years. Plumbing issues are never fun, but it means a lot to know we could make the process as smooth and stress-free as possible. We truly appreciate your trust and are at your service anytime.
Performed diagnostic service on 10-year-old A.O. Smith standard water heater. Inspected tank, connections, and blower motor assembly for proper operation. Verified all plumbing connections, including copper pipes and PVC venting system, were secure and functioning correctly. Water heater is installed in utility area with proper clearance and ventilation.
Responded to service call for running toilet. Inspected tank and found worn flush valve assembly causing continuous water flow. Replaced internal components including flapper and fill valve to resolve the issue. Tested system and confirmed proper water shut-off functionality.
Diagnosed high water pressure (90-100 psi) as the cause of leaks in toilet and bathtub fixtures. Inspected crawlspace to evaluate supply lines and identified no additional issues with copper piping. Installed pressure regulating valve to reduce system pressure to appropriate levels, resolving the leaking issues.
Completed sewer scope inspection as requested after customer cleared rocks from line. Camera inspection revealed significant pipe deterioration with extensive rust and corrosion throughout the system. Observed standing water and debris approximately 12 feet into the line, with visible metal fragments partially submerged, indicating potential structural compromise requiring professional attention.
Performed sewer scope inspection to investigate reported blockage. Located cleanout access and identified blockage approximately 70 feet into the sewer line. Documented current water heater condition in mechanical room. Recommended hydro-jetting service to clear remaining blockage and potential follow-up inspection to determine if repairs are needed after clearing.
Inspected bathroom for reported ceiling leak. Observed bathtub/shower installation with white porcelain tub, beige ceramic tile surround, and chrome fixtures. Documented current condition of fixtures, tub surface, and grout which showed signs of aging that could potentially contribute to water intrusion.
Diagnosed water heater control system reporting high temperature readings and shutoff issues. Accessed system diagnostics display which showed normal combustion health status and proper tank protection via powered anode. System lifetime statistics (36,553 heating cycles, 3,837.1 run hours) indicate unit is functioning within expected parameters despite customer-reported temperature concerns.
Performed comprehensive maintenance service on dual tankless water heater system per approved quote. Completed thorough flush procedure on both Energy Star certified units to remove mineral buildup and optimize performance. System includes proper gas connections via yellow flexible lines and professional copper/PVC plumbing configuration for efficient operation.
Successfully installed new 50-gallon water heater with proper copper pipe connections and gas line hookup as specified in the approved quote. Additionally, replaced exterior hose bib/spigot mounted on brick wall, ensuring secure fitting and proper sealing at connection points.
Responded to approved quote for water leak at outdoor faucet. Inspected wall-mounted hose spigot with blue wheel handle showing signs of wear. Documentation photos taken of the affected area where water damage was visible on the white vinyl siding surrounding the fixture.
Conducted inspection of property with reported flooding from exterior wall. Identified leak in plumbing system where water had penetrated through wall cavity. Opened affected section of wall to access damaged pipes, revealing flexible supply lines and PEX tubing requiring repair. Successfully isolated and repaired compromised section, restored water service, and advised customer on proper drying procedures to prevent secondary damage.
Responded to service call for multiple plumbing issues. Installed tankless water heater in basement utility area with proper venting and connections to existing plumbing system. Addressed mineral buildup and staining in sink/basin, cleaning affected areas and inspecting drain components.
Conducted inspection of multiple community water shut-off valves per customer request. Found evidence of significant rust and corrosion on copper supply lines and brass valves. Documented condition of plumbing assemblies with particular attention to T-junction fitting with blue valve handle and deteriorating shut-offs mounted on aging brick wall. Provided evaluation for potential replacement of all 9 community shut-off valves.
Replaced leaking angle stop valve under kitchen sink that was causing moderate water leakage. Additionally, installed customer-provided new faucet fixture, replacing the older model that had reduced functionality. All connections were tested and confirmed watertight with proper operation of the new fixture.
Responded to basement flooding issue where customer reported toilet backups and shower drainage problems. Diagnosed severe main line clog affecting lowest level drains. Utilized submersible pump to remove standing water, then deployed power auger to clear obstruction in main sewer line. Successfully restored proper drainage throughout home's plumbing system.
Performed sewer scope inspection of residential property utilizing cleanout access point. Camera inspection revealed significant corrosion and sediment buildup along interior pipe walls. Observed accumulation of debris settled at pipe bottom, indicating potential restricted flow capacity. Photos documented both cleanout location and interior pipe condition.
Performed gas leak detection service on customer's gas appliances. Inspected Rinnai tankless water heater and associated gas connections, including yellow flexible gas line and shut-off valve. No gas leaks detected; confirmed proper operation of gas shut-off valve and verified all connections were secure.
Replace the water service line from the meter to inside the home. We will reconnect the irrigation system near the meter. Inside the basement, we will have to cut and remove section of the wood panel in order to access the water line. Drill new hole through foundation wall as necessary. We will horizontal bore a new water line from the meter to just outside the home. This will avoid having a trench through the yard, and not damage the front porch or side walk. Install new main shutoff valve and regulator valve. Cover and compact soil upon completion. Water service warrantied for a long as you own the home. Returned to complete proposed work - Replaced water service line from the meter to inside the home. Reconnected irrigation system. Installed new 1” Uponor PEX pipe. Installed new pressure regulator valve. Once installed, restored water to the home and verified no leaks on the system. Discounted diagnostic charge
Furnish and install two 75 gallon gas water heaters. Plumb water lines in parallel with 4 new shutoff valves. This will have both heaters working together and more efficiently. Install new large thermal expansion tank and provide a support bracket. Furnish and installed new 1/2” Recirculating pump. Includes new shutoff valve and check valve. We will check the water pressure to the home prior to work being performed. If a new regulator valve is necessary this would be additional cost. Water heaters are warrantied for 6 years
Install new 50 gallon electric water heater. Install new shutoff and thermal expansion tank. Install existing recirc pump Install new 3/4” pressure regulator valve Install two new fill valves. Returned to complete proposed work. Installed new water heater and installed preexisting recirculating pump. Installed new isolation valves and check valve. Installed new thermal expansion tank and provided support bracket. Installed new fill valves in all the toilets at no cost. Restored water and verified everything operating as it should.
Upstairs office toilet not filling up properly. This is pressure assist toilet. We’ve worked and repaired this toilet in the past, and for that reason I recommended replacing it with new toilet that we can properly warranty. Shutoff valve for toilet was not holding, turned water off to the building and replaced shutoff valve. Furnish and installed new American standard cadet pro toilet. Tested thoroughly. Checked manhole outside to make sure there was no build up, it was very clean and did not need to be serviced. Discounted the shutoff valve
Customer has two toilers with the fill valves failing. Checked water pressure at 90 psi. This water pressure is too high and can cause failure to fixtures. Also, while at the water heater, noticed a leak on the thermal expansion tank, and the water heater itself is actively leaking. Provided estimate on repairs. No charge for todays visit.
Provided estimate on replacing water heaters. We will return on Tuesday to complete proposed work. No charge for todays visit.
Furnish and install new 50 gallon gas water heater. New thermal New shutoff New regulator valve (discounted) Reconnect existing recirculating pump Includes removal and disposal of existing heater, 6 year warranty on heater and all parts and material. As promised, we did not charge for a new regulator valve.
Furnish and install new 1/2” trap primer, rework copper pipe as necessary in order to support the new primer. Thoroughly test to make sure it’s operating as it should. If smell continues, the next step would be to perform a smoke test on the DWV system.
