404-585-8990
770-PLUMBER
Rating
Reviews
Name: Matt McCormick
Customers say: The reviews reflect an overwhelmingly positive sentiment toward the plumbing service. Customers consistently praise the technicians for their professionalism, knowledge, and efficiency in handling various plumbing issues. The overall tone is decidedly positive, with recurring themes of excellent customer service, prompt response times, and thorough explanations of problems and solutions. Clients frequently mention how technicians are courteous, helpful, and skilled at resolving issues quickly, particularly in emergency situations. Many reviews highlight the company's reliability during stressful water-related emergencies and appreciate the technicians' ability to provide clear communication throughout the service process. The quality of work is consistently described as excellent, with customers expressing confidence in recommending the service to others and indicating they would use the company again for future plumbing needs.
Matt came to help us today on a Saturday morning. Our experience was a 10/10+!! He was very knowledgeable and explained all of the details of the project. We are grateful he’s going to finish up our project on Monday. Highly recommend!!
Matt is awesome to work with. Highly recommend!
Great guys that figured out my weird plumbing issue and had a great fix for my older home!
Response from True Plumbing:
Thank you Cindy for the five star review! We are here for you anytime
Fast, professional, and honest service. My water heater replacement was smooth and stress-free, and the quality of work was excellent. I'd absolutely use them again and recommend them to others.
Response from True Plumbing:
Thanks Whitney! We know it’s never a fun day when you have to replace a water heater, so we’re glad we could make this process a little less stressful for you! Hope you are enjoying lots of hot water now and for many years to come. At your service anytime!
We simply needed a garbage repaired/replaced and instead we got 5 other estimates for stuff I didn’t ask for or really need. The estimate was reasonable for the garbage disposal replacement but ended up going with someone else bc of being sold experience.
Response from True Plumbing:
Thank you for taking the time to share your feedback. We’re glad the estimate for the garbage disposal itself felt reasonable, and we’re sorry the overall experience felt overwhelming. Our intention is always to provide information about potential issues so customers can make informed decisions, never to create pressure. We appreciate you giving us the opportunity to take a look and wish you the best with your repair.
Matthew was able to locate and repair a leak in my master bath. He and the young man who worked with him did an excellent job in finding the leak and fixing it. I am always very happy with True Plumbing.
Response from True Plumbing:
Thank you for taking the time to share your experience! We’re so glad Matthew and his assistant were able to take great care of you. It means a lot to hear you’ve consistently had positive experiences with our team. We truly appreciate your trust—always here when you need us!
Hard working, honest and thorough. He loves his profession and it is reflected in his work.
Response from True Plumbing:
That’s so true! Matthew is really dedicated to his craft and it shows in his efforts. We’re happy you were so pleased with his service and hope we can be of help in the future!
Matthew of True Plumbing arrived timely. He was very professional. He did a thorough investigation into a leak in my bathroom. He was very honest that he could not access the exact source of the leak and referred me to a restoration company to take a closer look. I have used True Plumbing for many years and am always very pleased with the service and the quality of the work.
Response from True Plumbing:
Thank you so much for the wonderful review, Judy! Honesty is one of the core promises we make to all our customers in our Worry-Free Guarantee. We are honored to have been your go to for many years and we hope to continue earning your business!
Response from True Plumbing:
Thanks so much for taking the time to share your experience! At your service anytime!
Matt and Ryan were terrific! They came out, immediately, and they resolved the problem in a neat and expidicious manner! Highly recommend ed!!!
Response from True Plumbing:
Thank you so much for the vote of confidence! It was a pleasure to help you out. We are at your service anytime!
Great guy. Straight forward and honest plumber. Highly recommended.
Response from True Plumbing:
Thanks so much for your trust and your positive review! We hope we can be of service in the future!
A couple of years ago we contacted True after reading positive reviews about them. After calling them for our latest issue It is nice to see that they have maintained their reputation. The servicemen that worked our job, Matt, Ryan and Mack for the second visit were polite, knowledgeable and quick. True was extremely efficient in resolving our issue. In spite of an unpleasurable problem True is a pleasure to work with.
Response from True Plumbing:
Thank you so much for taking the time to share this! We’re so glad you’ve had consistently positive experiences with us over the years. Plumbing issues are never fun, but it means a lot to know we could make the process as smooth and stress-free as possible. We truly appreciate your trust and are at your service anytime.
Responded to plumbing concern where drainage activity at property caused neighboring unit's toilet to overflow, indicating shared or cross-connected sewer lines. Performed site assessment of mechanical room and identified water heater, plumbing infrastructure, and utility equipment locations. Customer expressed interest in hydro-jetting services to clear potential blockages; however, no accessible cleanout was present at the property, which would need to be addressed before jetting services could be performed.
Responded to jetting service request at property where previous plumbing contractor had been on site. Performed hydro-jetting operations to clear drainage system obstruction. Inspected mechanical room plumbing components including pressure gauge assembly, brass fittings, copper piping, and pressure relief valve to ensure proper system function. Accessed attic crawl space to inspect pump installation and associated plumbing connections. Documented existing conditions of pressure monitoring equipment and mechanical systems with photographs for service records.
Completed installation of two Rheem water heaters with full venting systems, including copper supply piping, brass shut-off valves, yellow flexible gas lines, and proper exhaust ductwork. Additionally installed a HALO H2O ULTIMATE whole-house water treatment system with copper manifold framework, mounting boards, black filter cartridge, pressure gauges, and integrated plumbing connections to ensure comprehensive water filtration throughout the property.
Completed installation and routing of gas and water lines in accordance with approved specifications. Work included running new supply lines through ceiling joists and wall cavities, installing proper support brackets and hangers for horizontal runs, and ensuring all connections meet code requirements. Addressed exterior utility access point showing signs of corrosion and water damage, replacing deteriorated components and sealing penetrations to prevent future moisture intrusion at the building envelope.
Completed full sewer line replacement as specified in approved quote. Excavated and removed deteriorated sewer piping, installed new PVC sewer line with proper grading and connections, and backfilled work area. Addressed moisture issues in basement utility area during installation process.
Completed gas line installation and plumbing infrastructure work at exterior location. Assessed existing weathered utility components including aged pressure regulator assembly and corroded identification plates, then installed new piping configuration with PVC elbows, backflow preventer, and proper wall mounting brackets along corrugated metal siding to meet code requirements.
# Job Description Completed sewer line repair involving excavation and replacement of deteriorated underground piping. Excavated access hole to expose failed sewer pipes showing severe corrosion, rust damage, and mineral buildup at connection points. Removed compromised metal pipes that exhibited extensive surface deterioration, oxidation, and structural failure. Replaced damaged sections with new piping to restore proper sewer function and prevent future leaks or blockages. Backfilled excavation and restored ground surface upon completion of repairs.
Conducted sewer scope inspection and confirmed county's assessment of a break in the sewer line. Located existing cleanout and excavated access point to examine damaged section that previously caused basement backup. Visual inspection revealed damaged pipe section requiring repair to prevent future backups and ensure proper drainage.
Successfully installed customer-supplied two-piece toilet in bathroom corner location. Verified proper mounting to floor, secure tank-to-bowl connection, and leak-free water supply connection. Unit is functioning correctly with no issues observed during final testing.
Diagnosed parallel electric water heater system experiencing lukewarm water output and occasional breaker trips on one unit. Inspected A.O. Smith dual tank installation with expansion tanks and observed possible cross-connection issue between units. Documented system configuration with photographs for further evaluation by management regarding appropriate resolution options.
Reinspected water meter installation and identified active leak at pipe connection point, evidenced by water staining on concrete block wall beneath brass valve assembly. Documented condition with photographic evidence showing vertical insulated pipe with brass fittings and blue valve component where water is seeping from connection to copper piping section.
Performed inspection of exposed wall section with PVC and copper plumbing lines. Verified proper pipe installation and level alignment of PVC pipes using torpedo level. Documentation photos taken of the exposed framing and plumbing configuration for project documentation.
Successfully cleared two clogged toilets in a recently renovated bathroom with white marble-look tile flooring. Utilized professional plumbing equipment to restore proper drainage functionality, ensuring complete water flow and proper flushing operation in both fixtures.
Diagnosed water heater temperature issue by testing pressure valve, which showed normal readings at approximately 40-50 PSI. Adjusted temperature control dial and verified proper operation, resolving the excessive hot water temperature problem.
Responded to service call for kitchen floor drain clog. Removed damaged drain cap that had previously been installed. Successfully snaked drain line to clear blockage and restore proper drainage function.
Responded to service call for leaking 50-gallon gas water heater. Upon inspection, confirmed active leak from tank requiring full replacement. Installed new gas water heater with proper venting connections and copper supply lines, ensuring all safety features and valves were operational. System was tested for proper function and leak-free operation before completion.
Investigated customer complaint of foul odor around sump pump in basement. Performed inspection of pump operation and drainage system, confirming pump functionality was normal despite the odor. Checked water filtration system as requested and documented existing plumbing infrastructure with photos for reference.
Inspected and documented irrigation/utility access point in landscaped area alongside brick residence. Access point features a circular housing with blue/gray cap embedded in mulched soil area surrounded by ground cover vegetation. Photographic documentation completed for service records.
Performed sewer scope inspection at property lacking cleanout access. Documented existing plumbing system including junction points between PVC and metal pipes showing signs of wear in basement/crawl space. Observed expansion tank mounted on concrete wall connected to galvanized ductwork and copper piping with brass fittings, with all components appearing to be functional parts of the building's utility infrastructure.
Diagnosed low hot water pressure issue and found significant buildup in the plumbing system, particularly in the PVC pipes. Removed and cleaned affected pipe sections, replaced clogged P-traps that were restricting water flow, and upgraded one sink from pull-up drain to pop-up assembly for improved functionality.
Completed excavation work to access and install new PVC drainage piping as detailed in Quote 260309-005674. Trenching was performed using mini-excavator to proper depth, with vertical and horizontal PVC connections properly installed in the utility area adjacent to existing plumbing and ventilation systems.
Installed new Rheem power vent water heater in utility area, including proper connection of copper supply lines, PVC venting, and expansion tank mounting. Inspected kitchen faucet as requested and documented proper plumbing infrastructure with exposed framing and insulation prior to wall enclosure.
Completed sewer repair as per quote #260303-006071. Excavated area to access damaged sewer line, then installed new PVC piping with proper connection fittings. Documented installation of both vertical and horizontal PVC components in the excavated repair zone.
Responded to clogged toilet service call and successfully cleared the blockage using a combination of plunger and auger techniques. Toilet was restored to normal working condition with proper flushing capability verified after service completion.
Completed installation of an Energy Star certified tankless water heater mounted on wall with appropriate backing. System includes copper and PVC piping connections, flexible gas line, shut-off valves, condensate collection pan with pump, and expansion tank. Unit was successfully tested with operational temperature reading of 139°F.
