404-585-8990
770-PLUMBER
Rating
Reviews
Name: Kyle Trotman
Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting strong customer satisfaction and trust in the plumbing service. Customers consistently express appreciation for the professionalism, expertise, and communication skills demonstrated by the technicians. A dominant theme throughout is the thorough explanation of issues and repair processes, with reviewers frequently noting how well problems were communicated in understandable terms. The prompt and efficient service stands out as a major strength, with multiple mentions of same-day appointments and quick response times that exceeded expectations. Customers repeatedly highlight the personable and friendly nature of the service providers, creating a sense of trust and comfort during what can often be stressful situations. The quality of workmanship receives consistent praise, with reviewers noting successful problem resolution, attention to detail, and going above and beyond standard expectations. Long-term loyalty is evident, with several customers mentioning years of positive experiences and intentions to use the service again for future needs. The fair pricing and accommodating nature of the company further contribute to the highly favorable impression. Overall, the reviews paint a picture of a reliable, customer-focused plumbing service that consistently delivers excellent results while maintaining strong interpersonal relationships with clients.
Kyle is friendly, knowledgeable, and most importantly, HONEST.
Kyle was great. Very helpful.
Called at 4:30. Up and running by 6:00. Called two other services first. Still waiting for a call back!
Kyle did a great job to fix our leaked shower drain and replaced the pipe!! Our house was old so it took him more work and time (though a bit extra charge) to get it repaired. He did an excellent job and explained and answered many of our questions. I will recommend him to everyone who needs a plumber!
Response from True Plumbing:
Thank you so much for the excellent review! We are at your service anytime!
Already did this. Kyle was great! A+ See previous response (from last night)
Response from True Plumbing:
Oops, sorry for the repeat request! We appreciate you taking the time to share your experience with us, and we hope we can be of service in the future!
Kyle was great. A+ Explained the steps needed to fix my plumbing issues along with the prices. Made sure I understood and agreed.
Response from True Plumbing:
Thank you so much for the review! We are delighted to hear that Kyle gave you a thorough explanation and helped you feel comfortable with the repair process. At your service anytime!
Always professional and detail oriented. Very trustworthy!!
Response from True Plumbing:
We love to hear that! Thank you Lara for your trust and your excellent review. We appreciate you!
Good price
Response from True Plumbing:
Thanks for the 5-star review! We appreciate your trust and are here for you anytime.
Response from True Plumbing:
Thanks so much for taking the time to share your experience! We’re at your service anytime!
Kyle is wonderful. I recommend him completely.
Response from True Plumbing:
We love to hear it! Thanks for your recommendation!
Replaced faulty fill valve assembly in toilet tank with new blue plastic float valve unit. Verified proper water level adjustment and confirmed all supply line connections at tank and wall-mounted shut-off valve are secure and leak-free.
Completed repair of 1-inch copper refrigerant line in attic space showing significant corrosion and oxidation. Located damaged section of copper piping running between insulated HVAC ducts where moisture infiltration had caused deterioration and active condensation drip. Cut out compromised section of copper line, installed new copper pipe segment, and brazed connections to restore system integrity. Verified proper insulation placement around repair area and confirmed no additional leaks present.
Responded to customer inquiry regarding tankless gas water heater replacement. Conducted on-site evaluation of existing water heating system located in residential utility closet. Assessed current installation configuration, including water supply connections, gas line routing, and venting requirements. Documented existing equipment condition and surrounding mechanical room layout with photographs for replacement planning and proposal preparation. Evaluated available space constraints and proximity to HVAC ductwork to determine optimal positioning for new tankless unit installation.
Responded to pressure issue following recent remodel work. Inspected plumbing installation in basement/utility area, documenting vertical PVC riser with copper fittings and compression couplings, as well as CPVC pipe connections with elbow joints. Previous contractor's work required evaluation to identify source of pressure problems affecting the system.
Responded to leak on 1-inch copper water line in basement utility area. Upon arrival, inspected the piping system which included a network of copper and galvanized pipes with multiple valves, fittings, and connection points showing signs of age and oxidation. Located the source of the leak at a compromised section of the copper line. Shut off water supply using existing gate valves to isolate the affected section. Removed the damaged portion of copper pipe and prepared pipe ends for repair. Installed new copper pipe section using proper fittings and connections. Soldered joints to ensure watertight seal. Restored water supply and pressure tested the repair to verify no leaks present. Confirmed all connections were secure and system was functioning properly before completing the service call.
Replaced severely corroded cast iron drain piping with new PVC piping system. The existing cast iron pipes exhibited extensive internal deterioration, rust accumulation, and structural compromise throughout. Installed new drainage system with proper insulation and secure mounting hardware to ensure long-term performance and code compliance.
Responded to sewage leak in basement caused by severely corroded cast iron drain pipe. Upon inspection, found extensive moisture damage and contamination throughout crawlspace area, with deteriorated floor joists, vertical staining on wooden structural members, and compromised vapor barrier showing sewage infiltration. Documented conditions including water-damaged organic materials and structural degradation from prolonged sewage exposure. Identified failed section of cast iron waste line as source of leak. Provided customer with photographic documentation of damage extent and recommended immediate pipe replacement to prevent further structural compromise and health hazards from continued sewage exposure.
Responded to service call for leaking 50-gallon gas water heater. Upon inspection, determined the existing unit had developed a tank leak and required complete replacement. Removed and properly disposed of the failed water heater in accordance with local regulations. Installed new Rheem Professional Series 50-gallon gas water heater as replacement. Configured all necessary plumbing connections using copper piping with brass fittings and shut-off valves for both hot and cold water lines. Connected gas supply line with appropriate shut-off valve for safety and code compliance. Installed thermal expansion tank at the top of the unit to protect against excessive pressure buildup in the closed water system. Verified all connections for proper seal and tested for gas leaks using approved detection methods. Filled tank, purged air from lines, and fired unit to confirm proper ignition and burner operation. Checked temperature and pressure relief valve for proper function. Ensured all safety
Responded to complaint of loud rattling noises occurring sporadically every 5 minutes with suspected pressure reducing valve failure. Upon arrival, conducted system pressure diagnostics using calibrated pressure gauge to measure static and operating pressures at the PRV. Inspected Rheem water heater installation and associated plumbing components, including copper supply lines, valves, and pressure regulation equipment. Testing confirmed abnormal pressure fluctuations consistent with failing PRV diaphragm. Documented pressure readings and system configuration with photographs for service records.
Responded to basement toilet backup. Upon arrival, found toilet bowl containing contaminated water with visible debris and significant staining around the seat and rim indicating drainage issues. Assessed plumbing system and located source of blockage. Cleared obstruction from drain line using appropriate equipment, restoring proper flow and drainage function. Tested toilet operation to confirm complete resolution of backup issue.
Responded to customer report of leaking filter and conducted comprehensive inspection of water filtration system and water heater. Verified system pressure reading at approximately 120 PSI on pressure gauge, checked all connection points at filtration assembly and plumbing fixtures for signs of leakage or moisture. Inspected kitchen faucet installation and surrounding countertop area for any water damage or active leaks, then examined water heater components and pressure relief valve operation to ensure proper system function and rule out any issues with the heating unit.
Responded to service call for water heater pilot light that would not remain lit. Arrived early morning to accommodate customer schedule. Upon inspection, diagnosed faulty thermocouple as root cause of pilot outage. Replaced defective thermocouple with new component and tested pilot assembly for proper flame retention. Verified gas valve operation and confirmed all safety controls functioning correctly. Inspected surrounding plumbing connections including copper supply lines, circulation pump, and gas shutoff valve for any additional issues. Cleaned pilot assembly and burner compartment to ensure optimal performance. Cycled unit through multiple ignition sequences to confirm reliable pilot light operation. System restored to full working order with pilot remaining lit and main burner igniting properly on demand.
Responded to a clogged drain affecting two back-to-back units (303 and 301) sharing a common toilet waste line. Cleared the blockage in the shared plumbing system, restoring proper drainage and flush function to both toilets. Service was coordinated through the HOA for billing purposes.
Responded to reported water pooling on side of property where county had already confirmed issue was on customer's side of service line. Upon arrival, observed significant water accumulation in yard with saturated soil and standing water in ground depression, indicating active leak in customer's water line. Performed pressure test on system which registered zero PSI, confirming complete loss of water pressure and verifying presence of underground leak between meter and structure. Documented conditions with photos showing extent of water damage and pressure gauge readings for customer records and potential repair planning.
Responded to service call for failed sewage ejection pump in basement location. Upon arrival, found existing pump inoperative and requiring complete replacement. Removed failed unit from sump basin and installed new sewage ejection pump with appropriate discharge piping. Connected pump to existing electrical supply with backup battery system in place. Installed check valve and verified proper operation of quiet valve assembly in discharge line. Tested system for proper cycling, flow rate, and automatic float switch operation. Secured all plumbing connections, verified watertight seal on basin cover, and confirmed discharge piping routing through floor penetration. Protected work area with plastic sheeting during installation. System restored to full operational status with all components functioning as designed.
Responded to service call for recurring toilet clogs on third floor. Upon inspection, determined issue was isolated to single fixture with no other drains affected in the property. Successfully cleared obstruction and restored proper drainage function to the toilet, with all other plumbing fixtures throughout the residence operating normally.
# Leak Repair - Commercial Dishwasher Area Responded to service call for multiple leaks in commercial dishpit area. Upon arrival, conducted thorough inspection of plumbing system and identified two leak sources requiring immediate attention. **Primary Leak Location:** Inspected chrome-plated supply line assembly with associated valve connections. Found active leak at pipe joint connection near service valve with blue indicator cap. Leak was caused by deteriorated gasket and loose connection at fitting. Shut off water supply to affected area and disassembled connection. Replaced worn gasket, cleaned mating surfaces, and reassembled connection with proper torque specifications. Verified black foam insulation was intact and repositioned to prevent future moisture accumulation. **Secondary Leak Location:** Examined older cast iron valve assembly with copper pipe connections showing significant corrosion and surface deterioration. Identified leak originating from threaded port connection
Responded to service call for gas water heater leaking into drip pan. Upon arrival, confirmed customer had already drained the unit as a precautionary measure. Performed visual inspection of Bradford White 50-gallon automatic storage water heater, model M150S6FBN, rated at 40,000 BTU/hr natural gas. Documented unit specifications including serial number, capacity, and pressure ratings from manufacturer labels. Inspected all visible plumbing connections, copper piping, and associated components in attic installation area. Photographed water heater labels showing safety warnings, operating instructions, and AHRI certification. Assessed condition of surrounding HVAC ductwork and expansion tank in vicinity of water heater. Completed photographic documentation of installation for service records and further evaluation of leak source.
Responded to service call for toilet not flushing properly with leak at shut off valve. Inspected toilet fill valve assembly and identified faulty fill valve requiring replacement with compatible TOTO model unit. Addressed water supply leak at shut off valve connection, verified system pressure using gauge to ensure proper operating parameters within acceptable range, and completed necessary repairs to restore proper toilet function and eliminate leak.
Responded to ceiling leak originating from bathroom above. Performed diagnostic pressure test on jetted bathtub to identify source of water intrusion. Testing revealed leak was related to pressurized plumbing system, as evidenced by pressure gauge readings on mechanical equipment. Documented conditions with photos showing filled tub during testing and pressure monitoring equipment reading approximately 200 PSI on Watts gauge connected to brass fittings in utility area below affected space.
Installed thermal expansion tank with copper pipe connections and water heater shut-off valve to address plumbing system requirements. Addressed tenant-reported issue with non-functioning cold water supply to shower by inspecting and repairing water distribution system, ensuring proper flow and functionality throughout the unit.
Responded to follow-up call regarding banging noise occurring when shower is in use and drainage concerns. Inspected plumbing system and documented PEX water supply piping with compression fittings and T-junction assembly. Assessed pipe support and insulation condition to identify potential water hammer or loose pipe issues contributing to the reported noise.
Responded to customer report of plumbing backup following recent sewer line replacement in 2024. Upon inspection, discovered significant moisture damage and deterioration to wooden structural beams in crawl space area. Documented extensive water damage, wood rot, discoloration, and visible mold growth on floor joists and support beams. Evidence indicates prolonged moisture exposure and potential drainage issues affecting structural integrity beneath property. Captured detailed photographic documentation of affected areas showing brown and tan discoloration with darker patches of decay, mineral deposits, and microbial growth on wood surfaces. Recommended immediate attention to moisture source and structural assessment by qualified contractor to address underlying drainage problems and prevent further deterioration of foundation support members.
Completed installation of tankless water heater system with proper venting configuration. Installed unit on interior wall with two white PVC intake and exhaust vent pipes extending vertically through exterior wall connection, secured all plumbing connections with metal hose clamps, and verified proper mounting and operational functionality of the energy-efficient water heating system.
Responded to customer concern regarding potentially failing pressure reducing valve and toilet flange replacement request. Performed system pressure diagnostic testing using calibrated gauge to assess PRV performance and verify operating pressures within acceptable parameters. Documented current pressure readings for service records and customer reference.
