404-585-8990
770-PLUMBER
Rating
Reviews
Name: Kyle Trotman
Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting strong customer satisfaction and trust in the plumbing service. Customers consistently express appreciation for the professionalism, expertise, and communication skills demonstrated by the technicians. A dominant theme throughout is the thorough explanation of issues and repair processes, with reviewers frequently noting how well problems were communicated in understandable terms. The prompt and efficient service stands out as a major strength, with multiple mentions of same-day appointments and quick response times that exceeded expectations. Customers repeatedly highlight the personable and friendly nature of the service providers, creating a sense of trust and comfort during what can often be stressful situations. The quality of workmanship receives consistent praise, with reviewers noting successful problem resolution, attention to detail, and going above and beyond standard expectations. Long-term loyalty is evident, with several customers mentioning years of positive experiences and intentions to use the service again for future needs. The fair pricing and accommodating nature of the company further contribute to the highly favorable impression. Overall, the reviews paint a picture of a reliable, customer-focused plumbing service that consistently delivers excellent results while maintaining strong interpersonal relationships with clients.
We had a major emergency in our home. I called True Plumbing (recieved their number from Buckhead Referrals on FB page). They knew I was in a bind and sent someone out within the hour. Kyle is extremely professional, thorough and fair. He made the necessary repairs and gave me a quote for addtional repairs needed. He came back out 2 days later to complete the work. The job took longer than he planned and he stayed positive and kept me informed every step of the way. I highly recommend this company for professionalism and communication.
Kyle came out on the Sunday of a holiday weekend and worked until late at night to fix our issue so we would have functioning bathrooms. He is very conscientious and has a positive attitude. He explained the process as he went along and seemed unfazed when a storm caused the power to go out for the last few hours of the job. We really appreciated his hard work to fix the problem.
Kyle is friendly, knowledgeable, and most importantly, HONEST.
Kyle was great. Very helpful.
Called at 4:30. Up and running by 6:00. Called two other services first. Still waiting for a call back!
Kyle did a great job to fix our leaked shower drain and replaced the pipe!! Our house was old so it took him more work and time (though a bit extra charge) to get it repaired. He did an excellent job and explained and answered many of our questions. I will recommend him to everyone who needs a plumber!
Response from True Plumbing:
Thank you so much for the excellent review! We are at your service anytime!
Already did this. Kyle was great! A+ See previous response (from last night)
Response from True Plumbing:
Oops, sorry for the repeat request! We appreciate you taking the time to share your experience with us, and we hope we can be of service in the future!
Kyle was great. A+ Explained the steps needed to fix my plumbing issues along with the prices. Made sure I understood and agreed.
Response from True Plumbing:
Thank you so much for the review! We are delighted to hear that Kyle gave you a thorough explanation and helped you feel comfortable with the repair process. At your service anytime!
Completed water service replacement including installation of new copper piping from main supply line with proper mounting brackets secured to structural board. Installed brass pressure regulator valve assembly with multiple port connections as central control point. Transitioned copper line to PVC piping system with appropriate fittings and capping. Addressed corroded and deteriorated existing infrastructure showing extensive rust staining and moisture damage around pipe penetration point in utility enclosure.
Responded to service call for non-flushing toilet in basement bathroom with suspected sump pump malfunction. Upon inspection, identified plumbing system configuration including sump pump basin, PVC drainage piping, and associated water heater and pressure tank assembly. Evaluated drainage system components, verified sump pump operation, and assessed toilet discharge line connections to determine cause of flushing failure and restored proper function to basement bathroom plumbing system.
Responded to clogged kitchen sink complaint and performed diagnostic inspection of the drainage system. Upon investigation, cleared blockage from drain line using appropriate tools and techniques. Verified proper water flow and drainage functionality. Inspected associated plumbing connections, shut-off valves, and water pressure gauge reading to ensure system integrity. All components found to be operating within normal parameters following service completion.
Responded to service call for gurgling toilets and intermittent shower backups occurring when various plumbing fixtures were in use. Previous inspection had identified multiple bellies in the sewer line running from the residence to the septic tank. Conducted thorough assessment of the plumbing system in the ranch-style home, inspecting accessible cleanout points and crawl space plumbing infrastructure. Documented conditions of exterior septic access box showing standing water, debris accumulation, and weathered PVC piping connections. Examined crawl space plumbing connections including drain lines with visible staining and junction points. The bellies in the sewer line are causing drainage flow restrictions, resulting in the gurgling sounds and periodic backup issues reported by the occupants.
Replaced failed PVC drain line in accordance with approved quote specifications. Documented thermal expansion failure for customer education purposes, showing compromised drain assembly and associated plumbing connections. Completed installation of new drain piping with proper support and securing methods to prevent future thermal stress issues.
Responded to report of water leaking in basement near tankless water heater and whole home filtration system. Upon inspection, identified a corroded floor drain fixture showing significant rust and deterioration around the bolt holes and flange assembly. The drain exhibited signs of long-term moisture exposure and structural compromise, which was determined to be the primary source of the water infiltration issue. Documented conditions with photographs for customer records and recommended immediate repair or replacement of the failed drain fixture to prevent further water damage to the basement area.
Responded to service call for water heater pilot light that would not remain lit. Upon inspection, diagnosed faulty thermocouple preventing proper flame sensor operation. Installed new thermocouple, tested pilot ignition system, and verified stable flame through observation window. Unit now operating properly with pilot light maintaining consistent combustion.
Installed thermal expansion tank on water heater system and replaced bathroom sink faucet with customer-supplied fixture. Verified proper pressure readings on expansion tank gauge and ensured all connections were secure and leak-free. Completed installation of decorative scalloped-edge wall-mount sink faucet with proper mounting and water supply connections.
Responded to emergency main line stoppage causing flooding on the main floor with water backing up into the basement. Cleared the blockage in the main drain line and restored proper drainage flow. Inspected plumbing fixtures including toilet flange and shower drain to verify system was functioning correctly after clearing the stoppage.
Excavated and exposed underground copper water line to assess system integrity and identify source of water service issues. Located corroded horizontal pipe section with significant white and brown corrosion buildup and deteriorated surface conditions. Installed repair coupling with bolts at affected section to restore water line integrity. Replaced deteriorated copper pipe section with new copper piping and proper fittings to ensure code compliance. Connected new pipe sections using green dielectric unions to prevent galvanic corrosion between dissimilar metals. Integrated blue-marked PVC elbow fittings at transition point to accommodate system configuration. Verified all connections were secure and properly sealed before backfilling trench. System tested and operational upon completion.
Responded to gas leak report in commercial café kitchen. Upon inspection, identified worn and degraded yellow flexible gas connector line showing surface deterioration and contamination. Replaced compromised gas line section, pressure tested system to verify integrity, and confirmed no active leaks at valve connections or fittings. System restored to safe operating condition.
Excavated trench and installed underground irrigation line connection from water meter to property irrigation system. Connected piping using appropriate couplings and fittings, then installed hose spigot at rear of property for customer convenience. Backfilled excavation and restored ground surface upon completion.
Completed pump replacement for under-sink water filtration system as specified in approved quote. Replaced existing filtration pump unit with new assembly, verified all PVC connections to drainage system and water supply lines, tested system for proper operation and confirmed no leaks present.
Completed toilet tank repair by replacing defective fill valve and supply line. Installed new Korky brand fill valve assembly with proper float adjustment and connected refill tube to flush valve overflow. Replaced worn supply line to ensure proper water flow and prevent potential leaks. Tested system operation to verify proper tank filling, water level adjustment, and shutoff functionality. All components now operating within manufacturer specifications.
Responded to report of leak under bathroom sink. Upon inspection, found standing water in bathtub with discolored appearance indicating potential drainage issue. Assessed plumbing fixtures including chrome faucet, overflow drain assembly, and main drain. Documented conditions for further evaluation of drainage system and potential blockage causing water accumulation.
Provided estimate for toilet flange replacement and installation of shut-off valve. Inspected existing plumbing conditions including under-sink supply lines with current shut-off valve and main water supply system with sediment trap and multiple shut-off points. Documented corroded copper piping and oxidized fixtures throughout the plumbing assembly for comprehensive assessment of scope of work.
Responded to report of rattling pipes and suspected leak in third-floor bathroom wall with visible water damage and potential mold on second floor. Conducted thorough inspection of plumbing system and documented water heater pressure readings and expansion tank conditions. Pressure gauge on water heater showed proper PSI levels within normal operating range. Expansion tank displayed previous maintenance notation of 44 PSI dated 8/3/26, with all components and copper connections in good working condition with no visible signs of deterioration or active leaking at these locations.
Responded to confirmed gas leak on water heater supply line. Inspected gas connections, valves, and piping assembly at water heater location. Documented condition of gas valve, brass fittings, and piping showing signs of corrosion and age, with particular attention to leak point identified by gas company.
Installed customer-supplied toilet, including removal of existing flange assembly and replacement with new brass flange and wax ring seal. Addressed corroded mounting surface and ensured proper sealing and secure installation of all plumbing connections and hardware.
Responded to service call for continuously running toilet. Upon inspection, diagnosed faulty fill valve causing constant water flow into overflow tube. Replaced defective fill valve assembly with new unit, adjusted water level to manufacturer specifications, and tested flush mechanism to ensure proper operation and complete shutoff.
# Water Service Leak Repair Responded to a water service leak requiring copper pipe replacement. Upon inspection, discovered severely corroded copper pipe fittings exhibiting advanced oxidation, green-brown patina, and complete loss of metallic integrity within a concealed wall cavity. Surrounding insulation and building materials showed significant moisture damage and deterioration. Removed compromised copper piping components and damaged insulation materials from the affected area. Replaced corroded copper fittings and pipe sections with new copper components, ensuring proper connections and water-tight seals. Cleaned cavity of debris, mineral deposits, and deteriorated materials. Restored water service to the property and verified system integrity through pressure testing. Documented pre-repair conditions showing extent of corrosion and moisture damage to plumbing infrastructure.
# Leak Repair - Under-Sink Plumbing Responded to service call for leaking pump beneath kitchen sink. Upon inspection, identified leak originating from connections on water filtration system with multiple filter housings and green valve assembly. Inspected all PVC piping, P-trap configuration, braided stainless steel supply lines, and compression fittings for signs of water intrusion. Tightened metal hose clamps securing connections to green cylindrical component and verified proper seal on filter housing O-rings. Checked all shut-off valves and supply line connections for proper torque and alignment. Tested system under pressure to confirm leak was eliminated and all components functioning correctly.
Responded to customer complaint of continuously spinning water meter and elevated water bill with no visible signs of running toilets or water pooling. Conducted thorough inspection of plumbing system including water heater installation and main water shut-off valve assembly. Tagged main water shut-off valve with identification label for future reference and documented existing plumbing infrastructure conditions, including visible corrosion on main supply line and proper valve operation.
Responded to venting issue code on recently installed Navien tankless water heater. Upon inspection, found improper venting configuration with PVC exhaust pipe installation. Diagnosed fault code related to combustion air flow and exhaust system, adjusted venting components, verified proper clearances, and confirmed unit returned to normal operation with display reading 125°F.
Responded to report of leak under kitchen sink originating from garbage disposal. Upon inspection, discovered leak was actually coming from water heater pressure relief valve assembly rather than disposal unit. Identified faulty pressure relief valve and compromised connection at water heater tank causing water discharge. Replaced defective pressure relief valve with new Watts-rated unit, ensuring proper PSI rating for system. Tightened all brass fittings and connections, verified proper seating of valve assembly, and tested system under full pressure to confirm leak elimination.
