Kyle Trotman

Responded to customer concern regarding abnormally high water consumption. Inspected exterior hose spigot and found active drip from valve seat, contributing to continuous water waste. Examined toilet in bathroom and identified fill valve running intermittently for 1-2 minutes post-flush, indicating faulty flapper or fill valve mechanism allowing water to leak from tank to bowl. Photographed both fixtures for documentation. Advised customer that these two identified leaks are likely causing the elevated water usage and recommended repair of hose spigot valve and toilet tank components to resolve the issue.

# Dishwasher Drain Repair Responded to a drain issue affecting the commercial Ecolab dishwasher unit. Upon inspection, identified blockage in the drainage system preventing proper water discharge. Cleared the obstruction from the drain line and verified proper water flow through the system. Tested the dishwasher through a complete cycle to ensure the drain issue was fully resolved and the unit returned to normal operation.

Completed installation of tankless water heater system in basement utility area. Installed and connected copper supply lines with proper fittings and white PVC venting pipe routed through ceiling joists to exterior. Configured condensate pump with drainage piping to handle system discharge. All connections pressure-tested and system commissioned successfully.

Responded to report of leak in front yard. Upon arrival, inspected exterior hose bib and discovered leak at threaded connection. Pressure gauge installed on spigot showed abnormal readings. Assessed water heater installation in utility closet to verify system pressure and rule out connection to reported leak. Determined leak originated from worn threads and improper seal at outdoor faucet assembly. Tightened brass coupling connections and verified proper seating of all threaded fittings. Tested system under normal operating pressure to confirm leak was resolved and no further water discharge present at spigot location.

Responded to gas leak emergency call with utility shutoff in place. Upon arrival, conducted thorough leak detection inspection of all gas appliances and connections throughout the property. Inspected dual Bradford White water heater installation, examining yellow flexible gas connector lines, shutoff valves, and all associated fittings for signs of leakage. Tested gas fireplace unit and verified integrity of gas supply line connections. Identified leak source, performed necessary repairs to compromised gas line fitting, and pressure tested system to confirm proper seal. Restored gas service and verified safe operation of all appliances before completing service call.

Responded to service call for electric water heater with no hot water production and active leak. Upon arrival, inspected electrical panel and verified circuit breaker configuration to troubleshoot power supply issues to the water heater unit. Documented electrical panel conditions and circuit layout for diagnostic purposes.

Responded to report of leak in wall at residential property. Upon arrival, conducted visual inspection of utility installation area revealing multiple plumbing connections including PVC piping and flexible corrugated metallic tubing. Utilized TOPDON thermal imaging camera to identify temperature anomalies and moisture patterns behind wall surfaces and around pipe connections. Thermal scan detected temperature variations indicating potential leak location near plumbing assembly. Documented findings with photographs showing utility room configuration including gas line with safety labeling, electrical components, and plumbing infrastructure. Inspection revealed flexible connector loop and associated PVC pipe runs requiring further evaluation. Thermal imaging confirmed presence of moisture-related temperature differential consistent with active water leak. Provided photographic documentation of affected area and thermal imaging results for repair assessment.

Accessed and inspected water heater shutoff valve through existing wall access panel. Valve assembly showed signs of age with mineral deposits and sediment buildup around the lower access opening. Documented current condition of brass valve body, threaded pipe connections, and mounting hardware for service records.

Responded to a shower valve leak complaint. Upon inspection, removed the existing valve cartridge assembly from the brass shower fixture and installed a replacement cartridge to eliminate the leak. Tested the valve operation and confirmed proper water flow control with no further leaking present.

Responded to a shower valve leak and performed diagnostic inspection. Upon investigation, accessed the wall cavity to expose the shower valve assembly and associated plumbing connections. Identified the source of the leak at the valve body and threaded connections. Tested system pressure using calibrated gauge to verify proper operating parameters and ensure no additional pressure-related issues were contributing to the failure. Repaired the leaking shower valve by tightening connections and replacing worn components as needed. Confirmed repair integrity through pressure testing and visual inspection. System restored to proper working condition with no active leaks detected.

Excavated and accessed underground copper plumbing system to address leaking pipes and corroded fittings. Repaired multiple compromised joints including T-fittings and elbows, replaced deteriorated sections showing significant oxidation, and secured connections with appropriate materials. Additionally, addressed toilet malfunction by servicing internal tank components and flush valve assembly to restore proper operation.

Responded to Room 314 for a clogged toilet and installation of customer-supplied faucet. Successfully cleared the toilet obstruction and restored proper drainage. Installed a three-piece widespread faucet assembly with brushed nickel finish on the granite vanity countertop, including central arched spout and two matching lever handles. Connected supply lines to existing shut-off valves beneath the sink. Tested all components for proper operation and verified no leaks at connections. Installation completed with fixtures functioning correctly.

Replaced high-pressure water regulator on main supply line. Installed new brass pressure-reducing valve with copper piping connections, ensuring proper water pressure regulation throughout the building. System tested and verified operational with no leaks detected.

Responded to emergency call for high water pressure surge causing refrigerator icemaker line failure and leak. Upon arrival, confirmed water supply had been shut off to prevent further damage. Conducted comprehensive pressure testing at exterior hose bib and water heater connection points using calibrated pressure gauges. Readings indicated system pressure approximately 80 PSI, which falls within acceptable range but may experience initial surge conditions due to pressure regulator malfunction or water hammer effect. Documented pressure conditions with photographic evidence showing gauge readings at multiple test locations. Identified need for pressure reducing valve inspection or replacement to eliminate initial surge phenomenon that caused line failure. Recommended installation of water hammer arrestor if not currently present in system to prevent future pressure spikes when fixtures are opened rapidly.

Responded to customer report of garbage disposal leak causing water damage to basement ceiling. Upon inspection, discovered significant water damage to cabinet flooring beneath kitchen sink, with extensive cracking, staining, and deterioration of substrate material indicating prolonged moisture exposure. Assessed plumbing connections including water heater supply lines, pressure reducing valve, and main water supply piping with shut-off valve. Documented condition of all visible plumbing components and water-damaged areas for repair recommendations.

Responded to service call for toilet and sink issues. Upon inspection, documented the property's water pressure regulation system, which showed a functional pressure gauge reading within normal operating parameters mounted on the exterior wall. Also inspected the underside of the deck area and exterior plumbing infrastructure to assess overall system condition and identify any potential issues affecting the indoor fixtures.

Performed complimentary annual maintenance flush on tankless water heater unit located in area with 8-foot ceiling access. Set up service equipment including collection buckets and connected circulation hoses to inlet and outlet connections. Successfully completed descaling flush procedure using recirculating pump system, with visible evidence of cleaning solution actively flowing through the unit to remove mineral buildup and sediment accumulation, ensuring optimal heat exchanger performance and system efficiency.

Responded to service call for dripping tub faucet with brushed nickel finish mounted on subway tile wall. Removed single-lever control valve assembly and tub spout to access internal cartridge. Replaced worn cartridge and internal seals causing the drip, reassembled fixtures, and tested for proper operation and leak elimination.

Replaced customer-supplied faucet at upstairs location per homeowner request. Verified proper water pressure and tested water heater system operation to ensure no impact to overall plumbing performance following fixture installation.

Completed annual maintenance service on Rinnai RTGH-95DVLN-2 tankless water heater. Performed comprehensive system flush to remove mineral deposits and sediment buildup from heat exchanger. Removed and cleaned inlet water filter screen, which showed typical accumulation of debris. Inspected unit specifications confirming natural gas operation at 199,900 BTU/HR maximum input. Verified proper system operation and restored unit to optimal performance. Documented equipment condition with photos for service records.

Completed professional installation of tankless water heater system with full plumbing integration. Installed new brass valve assembly with isolation capabilities, pressure relief components, and proper venting connections. Performed combustion analysis and gas pressure verification using calibrated differential manometer to ensure optimal performance and safety compliance. All connections tested and system commissioned successfully.

Responded to service call for tankless water heater experiencing audible alarm and loss of hot water output. Upon inspection, performed diagnostic evaluation of unit and associated plumbing connections, gas supply lines, electrical components, and venting system. Completed tankless water heater flush procedure to remove mineral buildup and scale deposits from heat exchanger, which was causing reduced flow and triggering error condition. Verified proper operation of all shutoff valves, gas line connections, and electrical controls. System tested and restored to normal operation with hot water delivery confirmed.

Responded to clogged toilet on main level of property. Upon arrival, assessed plumbing system and identified blockage in main drain line. Utilized professional drain clearing equipment to remove obstruction and restore proper flow. Tested toilet functionality after clearing to confirm complete restoration of drainage. System operating normally upon completion.

Responded to service call for InstaHot unit experiencing beeping alarm and no hot water production. Upon inspection, found control board displaying error code 195 on digital readout. Accessed internal cabinet to examine VCFF NG control board and associated electrical connections. Inspected all wire harnesses, terminals, and safety circuits for proper operation. Evaluated upstream plumbing connections including copper supply lines, brass valve assembly, and associated PEX connections at water inlet. Diagnosed issue, documented system configuration with photographs, and assessed control board functionality and water flow path to determine cause of alarm condition and loss of hot water delivery.

Responded to active ceiling leak originating from bathroom above affected area. Performed exploratory access by cutting into wall to expose plumbing infrastructure and identify leak source. Investigation revealed PVC supply line within wall cavity between studs. Documented existing conditions including water damage patterns, ceiling penetrations near recessed lighting fixture, and exposed framing with insulation. Leak remained active independent of fixture usage, indicating constant pressure line failure rather than drain-related issue.