404-585-8990
770-PLUMBER
Rating
Reviews
Name: Kyle Trotman
Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting strong customer satisfaction and trust in the plumbing service. Customers consistently express appreciation for the professionalism, expertise, and communication skills demonstrated by the technicians. A dominant theme throughout is the thorough explanation of issues and repair processes, with reviewers frequently noting how well problems were communicated in understandable terms. The prompt and efficient service stands out as a major strength, with multiple mentions of same-day appointments and quick response times that exceeded expectations. Customers repeatedly highlight the personable and friendly nature of the service providers, creating a sense of trust and comfort during what can often be stressful situations. The quality of workmanship receives consistent praise, with reviewers noting successful problem resolution, attention to detail, and going above and beyond standard expectations. Long-term loyalty is evident, with several customers mentioning years of positive experiences and intentions to use the service again for future needs. The fair pricing and accommodating nature of the company further contribute to the highly favorable impression. Overall, the reviews paint a picture of a reliable, customer-focused plumbing service that consistently delivers excellent results while maintaining strong interpersonal relationships with clients.
Kyle was great. Very helpful.
Called at 4:30. Up and running by 6:00. Called two other services first. Still waiting for a call back!
Kyle did a great job to fix our leaked shower drain and replaced the pipe!! Our house was old so it took him more work and time (though a bit extra charge) to get it repaired. He did an excellent job and explained and answered many of our questions. I will recommend him to everyone who needs a plumber!
Response from True Plumbing:
Thank you so much for the excellent review! We are at your service anytime!
Already did this. Kyle was great! A+ See previous response (from last night)
Response from True Plumbing:
Oops, sorry for the repeat request! We appreciate you taking the time to share your experience with us, and we hope we can be of service in the future!
Kyle was great. A+ Explained the steps needed to fix my plumbing issues along with the prices. Made sure I understood and agreed.
Response from True Plumbing:
Thank you so much for the review! We are delighted to hear that Kyle gave you a thorough explanation and helped you feel comfortable with the repair process. At your service anytime!
Always professional and detail oriented. Very trustworthy!!
Response from True Plumbing:
We love to hear that! Thank you Lara for your trust and your excellent review. We appreciate you!
Good price
Response from True Plumbing:
Thanks for the 5-star review! We appreciate your trust and are here for you anytime.
Response from True Plumbing:
Thanks so much for taking the time to share your experience! We’re at your service anytime!
Kyle is wonderful. I recommend him completely.
Response from True Plumbing:
We love to hear it! Thanks for your recommendation!
Response from True Plumbing:
Thank you so much for the five star review!
My overall experience as a first time customer was great. Kyle was efficient and took the time to answer all my questions. The job was completed satisfactorily. I would recommend this company to my family/friends!
Response from True Plumbing:
Thank you for taking the time to share your experience! We’re so glad your first visit with True Plumbing was a great one, and that Kyle provided efficient, thoughtful service. We appreciate your trust and recommendation and are always here when you need us!
Completed drain repair work as specified in approved quote. Accessed plumbing infrastructure in ceiling cavity where PVC drain lines with mounting straps and copper supply lines were inspected and repaired. Verified proper drainage function and secure pipe mounting throughout the system, ensuring all connections met code requirements.
Responded to service call for toilet not flushing properly and sink clog. Upon inspection, found toilet tank components showing signs of wear and mineral buildup affecting flush performance. Cleared obstruction in sink drain line and restored proper drainage. Tested toilet flush mechanism and verified proper water flow and refill cycle operation. Both fixtures returned to normal working condition.
Responded to service call for insufficient hot water temperature and loose faucet fixtures. Inspected bathroom faucet assembly with oil-rubbed bronze finish and dual handle controls, noting loose mounting hardware. Examined water heater supply lines and shut-off valves, identifying aged piping with corrosion on copper sections and deteriorated insulation wrap. Tightened faucet mounting nuts and supply line connections at basin. Adjusted water heater temperature setting to restore proper hot water delivery. Verified all plumbing connections for leaks and confirmed improved hot water flow at fixtures throughout residence.
Responded to commercial property for reported main water line leak. Upon arrival, confirmed active leak on main water supply line. Excavated trench through pavement to expose damaged section of water main. Removed compromised piping and installed new water line using appropriate materials and fittings. Accessed interior mechanical room to locate and operate control valve for water isolation during repair. Tested all connections for proper pressure and verified no additional leaks present. Backfilled excavation and restored work area. System returned to full operational status with proper water flow and pressure restored to facility.
Performed sewer scope inspection for recently purchased home experiencing recurring drain clogs, gurgling sounds, and line stoppages. Customer's previous plumber had cleared the blockage but lacked camera equipment for proper line assessment. Conducted comprehensive video camera inspection of sewer line to identify underlying issues causing repeated backups and determine condition of drainage system.
Responded to customer complaint of gurgling noises from ground-level sink drain. Upon inspection, identified issue with P-trap assembly and drainage system beneath the fixture. Cleared blockage from the white PVC trap configuration, ensuring proper water flow and eliminating air pocket that was causing the gurgling sound.
Responded to service call for leaking 50-gallon gas water heater. Upon inspection, discovered significant corrosion and deterioration of the flue vent piping connection, with extensive rust buildup at the draft hood junction compromising the exhaust system integrity. The galvanized vent connector showed advanced coating failure and structural degradation, creating potential safety hazards for proper combustion gas venting. Additionally, identified issues with the water supply plumbing configuration requiring attention to the pressure reducing valve assembly and associated copper piping connections. Documented existing conditions with photographs showing the compromised vent system and water supply infrastructure. Provided assessment of necessary repairs to address the leak source and restore safe operation of the water heating system, including replacement of deteriorated flue components and correction of plumbing deficiencies.
Responded to a service call for two separate sink issues. Successfully cleared a complete drain blockage in the first sink by removing accumulated hair, soap residue, and organic debris from the drain line. Diagnosed and restored water flow to the second sink experiencing low pressure issues. Both fixtures were tested and confirmed to be operating properly upon completion.
Responded to a water leak at the main shutoff valve located near the water meter. Upon arrival, found the backflow prevention device actively leaking with water flowing into the protective green enclosure at ground level. The brass valve assembly and copper piping showed significant corrosion and oxidation from prolonged outdoor exposure. Shut off the water supply, replaced the faulty shutoff valve with a new brass ball valve, and tested the system to ensure proper operation and no leaks. Documented the condition of the existing equipment and the completed repair with photographs for service records.
Responded to pressure issue at residential property where pressure reducing valve was failing, as previously diagnosed by another contractor. Upon arrival, inspected existing PRV installation and confirmed valve malfunction affecting system pressure regulation. Removed defective pressure reducing valve from main water line and installed new Watts brand PRV with integral pressure gauge. Verified all brass fittings were properly secured and tested system pressure to ensure proper regulation within acceptable range of 0-200 PSI. Confirmed new valve operation and pressure gauge functionality. System restored to normal operating parameters with stable water pressure throughout property.
Responded to drainage backup issue affecting washing machine discharge and kitchen sink. Upon inspection, located clogged drain line in utility area where washing machine waste line connects to main drainage system. Accessed drain piping through exposed wall cavity and identified blockage in vertical PVC drain stack causing water to back up into sink during wash cycles. Cleared obstruction from drain line using appropriate drain cleaning equipment. Verified proper water flow through washing machine discharge pipe and confirmed sink drain operates without backup. Tested system by running water through both fixtures simultaneously to ensure adequate drainage capacity restored. All plumbing connections inspected and confirmed secure with no leaks present.
Responded to customer report of leaking pipes in crawlspace. Upon inspection, identified corroded metal piping showing significant surface deterioration and flaking paint, along with copper pipes displaying green patina indicating oxidation. Documented existing plumbing infrastructure including PVC, metal supply lines, and flexible tubing with various fittings and connections secured to floor joists. Photographed affected areas showing aged brass fittings, deteriorated pipe surfaces, and mineral deposits on surrounding wood surfaces indicating previous water exposure.
Responded to basement water leak originating from an unused kitchen sink supply valve. Capped the deteriorated copper supply line to eliminate the leak, as the customer no longer utilizes this fixture. Verified proper shutoff and confirmed no further water discharge from the affected line.
Performed sewer scope inspection via floor drain access point due to absence of exterior cleanout. Removed floor drain cover assembly from tiled bathroom floor to gain camera access to main sewer line. Successfully navigated sewer camera through drainage system to assess line condition, checking for blockages, root intrusion, pipe deterioration, and structural integrity. Documented findings with video footage and completed comprehensive evaluation of accessible sewer line sections.
Responded to service call for low water pressure affecting lower level of home and dishwasher drainage issues. Upon investigation, accessed crawl space and inspected plumbing distribution system. Located brass valve assembly with PEX piping connections serving lower level fixtures. Performed pressure diagnostics using digital pressure gauge, recording system pressure at 70.2 PSI at main distribution point. Identified restriction in water supply line affecting flow to lower level fixtures. Inspected T-junction valve configuration and ball valve positioning to ensure proper water distribution. Verified all compression fittings were secure and leak-free. Adjusted valve settings to restore adequate pressure and flow to affected areas. Tested dishwasher water supply line to confirm proper pressure restoration for drainage cycle operation. System now functioning within normal parameters with adequate pressure throughout lower level.
Installed and tested brass circulator pump with backflow preventer on copper piping system in basement utility area. Verified proper pressure readings on water heater gauge and confirmed all connections secure with no leaks detected.
Responded to report of water leak at base of toilet. Upon arrival, inspected toilet installation and surrounding floor area. Found deteriorated wax ring seal causing water seepage at toilet base connection to floor flange. Removed and replaced failed wax ring with new seal, ensuring proper compression and watertight connection between toilet discharge and drain flange. Reinstalled toilet, verified secure mounting, and tested for leaks with multiple flush cycles. No further water discharge observed at base after repair completion.
Responded to leak from upstairs bathroom affecting kitchen ceiling below. Upon inspection, identified compromised supply line connection causing water intrusion through ceiling. Repaired defective pipe fitting, tested system pressure at 60 PSI to verify proper operation and confirm no additional leaks present. Ceiling damage documented for repair assessment.
Performed high-pressure jetting service on ventilation duct system at approximately 54 feet depth. Inspection camera documentation confirmed successful removal of accumulated dust, debris, and grime buildup from interior duct walls and corrugated surfaces, restoring proper airflow capacity throughout the circular ductwork.
Responded to customer report of leak on waste line. Upon inspection, located compromised PVC waste piping beneath floor joists with rubber coupling connections secured by hose clamps. Identified active water intrusion evidenced by significant ceiling damage in adjacent room, including extensive peeling, brown discoloration, and deteriorated plaster consistent with prolonged moisture exposure from leaking waste line above. Documented existing plumbing configuration and water damage to ceiling and wall junction for repair assessment.
Responded to a leak on the main water shut-off valve serving the property. Upon arrival, contacted customer prior to accessing the property as they were out of town. Located the leaking valve assembly in saturated soil conditions with standing water present. The copper piping and valve connections showed extensive corrosion and weathering. Water supply was secured in the off position to prevent further water loss and property damage until repairs can be completed.
Responded to plumbing leak manifesting through basement ceiling light fixture. Located source of water intrusion above ceiling, repaired leaking pipe connection, and verified proper drainage. Inspected ceiling vent/diffuser for water damage and confirmed leak resolution with no further active dripping.
Responded to customer report of clogged toilet. Upon inspection, found toilet bowl with visible staining and mineral buildup but no active blockage present. Assessed plumbing system and verified proper drainage function, confirming toilet was operating normally at time of service.
Provided estimate for clearing roots from plumbing line at residential property preparing for sale. Inspected main water supply system including pressure gauge, gate valve assembly, and interior copper piping with shut-off valves to assess scope of root intrusion and determine appropriate clearing method.
