770-758-6237
770-PLUMBER
Rating
Reviews
Name: Kyle Trotman
Kyle from True Plumbing was top-notch in every way!!
Response from True Plumbing:
We are so happy to hear it! We will pass on your kind words to Kyle. We’re at your service anytime!
Always a pleasure to do business with Kyle at True Plumbing!
Response from True Plumbing:
Thanks for taking the time to leave a review! We appreciate the opportunity to serve you and are here for you anytime!
Great service.....Kyle did a great job on my needed repairs. All are working well now!!
Response from True Plumbing:
Thanks for the 5-star review! We are at your service anytime.
Customer called for garbage disposal not working properly. Arrived at property to inspect garbage disposal. Kitchen sink has standing water in it upon arrival. Drained out kitchen sink and inspected garbage disposal. Removed blockages from garbage disposal and reconnected drain. Tested garbage disposal and garbage disposal can be seen leaking from bottom. Replaced garbage disposal and collar. P-trap has also been replaced. Performed fill test and system is working properly. Static pressure to residence is 88 psi. Please refer to attached estimates to install new pressure regulator valve and thermal expansion tank.
Customer called for leak on thermal expansion tank. Arrived at property to inspect. Thermal expansion tank can be seen having a pinhole leak. Scope of work is to replace current thermal expansion tank. Static pressure is 70 psi. New expansion tank has been pressurized to 75 psi. New expansion tank has been properly supported. Restored water to heater and system is working properly. Water heater is from 2021.
Customer called for leak in front yard of property. Arrived at property and leak can be seen pooling in yard. Water is currently off to property upon arrival. Inspected main water service entering property. Main water service is galvanized steel. Due to material of piping a replacement water service will be recommended. Please refer to attached estimate for scope of work to install new main water service.
Customer called for leak at property. Arrived at property and customer stated that water can be seen coming up through flooring in pantry. Wood flooring is wet and flooring in living room is also wet. Customer stated they have turned off main shut off valve located in garage off. Customer has stated that leak is less when water is turned off at main. Customers kitchen sink is underneath slab. Waterlines appear to have slab leak. Water is still on at city meter. Estimate for new main water service and reroute of kitchen waterlines will be given. Contact information for Leak Detection will also be given. If Leak Detection is performed, true plumbing will give pricing to perform repair on section of pipe. Reliable Restoration David White: (678)-492-9860 National Leak Detection: (404)-579-1188
Customer called for gas leak by water heater in residence. Arrived at property to inspect. Upon inspection noticed that vent for water heater has become disconnected. Reconnected vent with proper screws. Sealed vent connection with vent tape. Performed gas leak test on heater. Activated burner assembly for gas test. Used leak solution and gas sniffer. No leaks on gas line or gas control valve can be detected. System is working properly and PSI is 50.
Customer called to cap off waterlines. Customer stated that angle stops will be in the way of cabinet installation. Shut down water to residence. Capped off to half-inch waterlines for vanity. Restored water to property and checked connections. System is working properly and water is at full pressure to residence. Customer is not at property upon completion of work for payment. Payment link has been sent.
Scope of work is to install new 4.8 gallon thermal expansion tank. Current expansion tank is undersized for system and has been installed in 2012. A full expansion tank will put extra pressure on pressure regulator valve. New expansion tank will be properly pressurized. System will be checked for proper working order upon installation.
Scope of work is to furnish and install new icemaker. Disconnected and removed current ice maker. Made new waterline connections for new ice maker line. Connected electrical and tested system. System is working properly and producing ice. Note: Discard all ice made in first 3 hours of operation per manufacturer instructions. Preformed extended diagnosis on pressure issues and hot water on second floor. Tracked down hot and cold water lines for heater on 3rd floor. Inspected all valves in drop ceiling on second floor. Confirmed all valves are on. Cut out and removed automatic water stop on cold side. Reconnected piping to test system. System is working properly and second floor has hot water and proper rate of flow. Valves in 3rd floor bathroom will need replaced. Also recommended to replace valves in bathrooms on 2nd floor.
Customer called for toilet clog at property. Customer stated that when toilet is flushed water fills toilet bowl. Checked static pressure to property before performing service. Static pressure is at 60 psi. Ran auger through toilet multiple times. Tested flush of toilet and toilet is flushing properly. Toilet has been flushed multiple times. System is working properly.
Customer called for toilet making noise when flushed. Arrived at property to diagnose issue. Static pressure at property is 49 psi. Perform pressure drop test and pressure dropped to 40 PSI tested all three toilets multiple times and was unable to re-create noise. Tested each toilet about five times. Current thermal expansion tank is full and will need replaced. Furnished and installed new 2.1 gallon thermal expansion tank. Thermal expansion tank has been properly supported. Restored water and system is working properly. All toilets are flushing properly. Customer paid with cash. Customer has declined estimate for toilet replacements.
Scope of work is to furnish and install new delta cartridge. Newly sourced cartridge will be installed and check for proper working order upon installation. Installed new cartridge and tested faucet in master bathroom. Master bathroom faucet is working properly. Checked pressure at residence and static psi is 67 psi. Arrived at property to inspect faucet and faucet is not leaking upon arrival. Customer stated if faucet starts leaking again they will call.
Arrived at property for multiple issues. Customer stated upstairs shower is leaking and toilet is not working properly. Current toilet aqua piston is damaged and will replaced. Replaced aqua piston and tested toilet. Toilet is working properly and adjusted water level in tank. Turned off water to property to remove shower cartridge. Kohler shower cartridge has been removed and documented. True Plumbing will source replacement cartridge and a price estimate will be sent once cartridge is sourced. Static psi at residence is 60. Please refer to attached estimates for recommend repairs.
Arrived at property to preformed scheduled maintenance on tankless water heater. Scope of work will be to flush tankless heater. Checked pressure before service. Static pressure is 61 psi. Cycled flush solution for one hour through tankless heater. Purged heater of solution. Restored hot water to property. System is working properly.
Customer called for leak possibly coming from dishwasher. Arrived at property. Customer stated another plumbing company has been out to fix issue yesterday. Please call True Plumbing for any plumbing needs and we look forward to serving you into the future.
Customer called for error code on tankless water heater system. Arrived at property and error code 12 can be seen on tankless unit. Customer stated they have called Rheem and Rheem has advised to flush tankless heater. Pressure to property is 89 psi. Residence has high water pressure. Replaced 3/4 pressure regulator valve and set pressure to 70 psi upon installation. Preformed tankless flush for 1 hour. Purged solution out of tankless. Restored water to property and tested. System has hot water and working properly. Advised customer if error code comes back. Technician will need to call tech-support to diagnose. Bundle discount has been applied as noted below in pricing. Note: Quote for reoccurring tankless flush will be sent tomorrow 9/15/25.
Arrived at property and called contacts listed for property. Left message as phones went to voicemail. Tried contact again about an hour an a half later. Please contact True Plumbing for scheduling.
Customer called for follow up on recently installed water heater. Arrived at property and checked Recently installed electrical connection. Confirmed with electrician that power was safe to turn on. Filled water heater and turned on electrical. Tested electrical on element. Water heater elements are working properly. Previous water heater had been installed with a recirculation pump. Scope of work is to uncover location of crossover T to change. Unable to locate crossover T at property. Searched below vast majority of all sinks at property in search of crossover t. Revisit will be necessary to change out crossover t. Please refer to attached estimate for icemaker installation. True plumbing will source icemaker for installation.
Customer called for toilets not working properly. Inspected three toilets and two toilets need new fill valves wall last toilet fill valve will be adjusted as customer stated it was just installed. Checked water pressure to residence and static psi is 134. Advised customer of pressure level and customer refused regulator replacement at this time. All toilets are working properly. Installed new 2 inch flapper with float for customer as a courtesy. Unjammed garbage disposal for customer as a courtesy.
Customer called for water heater that is potentially leaking. Arrived at property to diagnose leak. Water can be seen at base of both heaters. Inspected insulation inside of heaters. Heater on right side is leaking whereas heater on left side is still functioning. Both heaters are from 2014. Scope of work will be to isolate working heater until replacement is made. Static pressure at residence is 72. Capped off hot line to leaking heater after draining heater of water. Installed shut off valve on a circulation line to isolate working heater. Restored water to property and system is working properly. Please refer to attached estimates to replace failed water heater.
Scope of work is to uncover and excavate main sewer line located in front of driveway. Excavated area previously marked from camera inspection. Remove removed brick driveway and proceeded to uncover 4 inch PVC sewer line. Line is completely disconnected at fitting. Scope of work is to replace section of separated sewer line. Removed section of damaged sewer line. And installed new 4 inch PVC connections. Additional fittings have been used as to prevent tension on piping. Mechanical connections have been used and covered in concrete. Area has been backfilled. System is working properly. Included in scope of work is to flush tankless water heater. Used haymaker solution to flush heat exchanger of tankless water heater. Water heater has been flushed continuously. Solution has been purged from water heater before returning hot water to residence. Water heater is working properly upon completion.
Customer called for multiple issues at property. Customer stated that outdoor hose spigot constantly drips. Checked water pressure to property. Static water pressure to property is 55. Furnished and installed new outdoor hose bib. Tested, and system is working properly. unthreaded customers showerhead. Customer stated he would like to soak showerhead in vinegar in attempt to unclog. Recommended to put painters tape over handle for rainfall showerhead until showerhead can be reinstalled. Adjusted customers toilets and tested flush. Toilet is working properly. Please refer to attached estimate to install properly sized thermal expansion tank.
Customer called for quote on water heater replacements. Current water heaters are from 2012 and thermal expansion tank is full. Please refer to attached estimates for replacement. Unjammed customers garbage disposal. Garbage disposal is not spinning when turned on. Inspected disposal and screw can be seen stuck in disposal. Removed screw from garbage disposal and tested. System washing machine. Tested connections and drain. System is working properly. Static psi to residence is 55 psi.
Scope of work is to cap off drain line and waterlines for bar sink. Bar sink is undergoing renovations and cabinetry will be removed. Current angle stops do not hold all the way. Main water has been shut down to property to cap off hot and cold water lines. P-trap has been disconnected and drain line has been capped off. Soft copper line to ice maker and water filter has been disconnected and capped. Capped off 1/2” gas line for kitchen range. Turned gas back on to line and system is working properly. Note: Customer has inquired to installing 8” spread lavatory faucet. Direction will be needed to install faucet as mixing valve piece looks to be missing. Please call True Plumbing to schedule faucet replacement.
Customer called for back up at property. Arrived at property and sewage can be seen backing up onto bathroom floor. Toilet has been pulled upon arrival to property. Attempted to use camera to clear blockage, however camera was unable to. Flex-shaft drain cleaning machine has been used through toilet flange. Flex shaft has been ran throughly and blockage has been cleared. Camera inspection was performed of main sewer line. Majority of main sewer line is original cast iron piping. Cast iron pipe rusts and causes paper towels and toilet tissue to get stuck more easily. Please refer to attached estimate to preform jetting service to flush sewer line of debris.
Customer called for bathtub leaking. Arrived at property to diagnose. Customer stated water can be seen coming out of light fixture after bathtub. Ins waste and overflow plate of bathtub. Bathtub is starting to chip around overflow plate. Checked pressure to property before testing bathtub. Static pressure is at 85 psi. Scope of work will be to replace pressure regulator valve. Furnished and installed new three-quarter inch pressure regulator valve. Pressure has been set to 65 psi upon installation. Preformed drop test in bathtub multiple times. No leaks can be re-created through drain of bathtub. Put silicone around where bathtub is chipping. Recommended to customer to have bathtub specialist refinish area of bathtub.
