404-585-8990
770-PLUMBER
Rating
Reviews
Name: Kyle Trotman
Customers say: # Customer Sentiment Analysis The reviews reflect overwhelmingly positive sentiment toward the plumbing service. Customers consistently express high satisfaction with the professionalism, knowledge, and communication skills of the technicians. The service is frequently described as thorough, prompt, and of excellent quality. Many reviews highlight how well technicians explained procedures and options before beginning work, demonstrating transparency that customers clearly appreciate. The overall tone is strongly positive, with recurring themes of trustworthiness, attention to detail, and exceptional workmanship. Customers particularly value the technicians' ability to solve problems efficiently while maintaining clear communication throughout the process. The service appears to exceed expectations in terms of quality, timeliness, and customer care, with many reviewers indicating they would use the service again or recommend it to others. The professional yet friendly demeanor of the technicians creates a positive customer experience even during potentially stressful plumbing situations.
Response from True Plumbing:
Thank you so much for the excellent review! We are at your service anytime!
Already did this. Kyle was great! A+ See previous response (from last night)
Response from True Plumbing:
Oops, sorry for the repeat request! We appreciate you taking the time to share your experience with us, and we hope we can be of service in the future!
Kyle was great. A+ Explained the steps needed to fix my plumbing issues along with the prices. Made sure I understood and agreed.
Response from True Plumbing:
Thank you so much for the review! We are delighted to hear that Kyle gave you a thorough explanation and helped you feel comfortable with the repair process. At your service anytime!
Always professional and detail oriented. Very trustworthy!!
Response from True Plumbing:
We love to hear that! Thank you Lara for your trust and your excellent review. We appreciate you!
Good price
Response from True Plumbing:
Thanks for the 5-star review! We appreciate your trust and are here for you anytime.
Response from True Plumbing:
Thanks so much for taking the time to share your experience! We’re at your service anytime!
Kyle is wonderful. I recommend him completely.
Response from True Plumbing:
We love to hear it! Thanks for your recommendation!
Response from True Plumbing:
Thank you so much for the five star review!
My overall experience as a first time customer was great. Kyle was efficient and took the time to answer all my questions. The job was completed satisfactorily. I would recommend this company to my family/friends!
Response from True Plumbing:
Thank you for taking the time to share your experience! We’re so glad your first visit with True Plumbing was a great one, and that Kyle provided efficient, thoughtful service. We appreciate your trust and recommendation and are always here when you need us!
Kyle was excellent. He talked us through everything.
Response from True Plumbing:
Thank you so much for the 5-star review! We appreciate it!
Response from True Plumbing:
Thank you so much for the five star review! At your service anytime!
He responded very quickly and I had hot water available right away. Thank you.
Response from True Plumbing:
We know being without hot water is an emergency! Glad we could help you out. At your service anytime!
Kyle T was courteous, efficient and provided a quality installation
Response from True Plumbing:
Thank you so much for the wonderful review! We’re so glad Kyle gave you such great service. We’re here for you anytime.
Started with a new PRV and new Expansion tank add a new Water heater and add a house Recirculation system… Kyle was on the money. Talked options, technique, issues and money. Well received. But most importantly Kyle listened to me and respected my perspective, was very professional and polite. But I have experienced such with the other True Plumbing experts and techs that serviced my needs. And to boot are very competitive.
Response from True Plumbing:
Thank you for taking the time to share your experience! We’re so glad to hear Kyle walked you through the options clearly and delivered professional, respectful service. It means a lot that you’ve had consistently positive experiences with our team—that’s exactly what our Worry-Free Guarantee is all about. We appreciate your trust and are here for you anytime!
Response from True Plumbing:
Thank you so much for the five star review!
Conducted inspection of reported ceiling water stain in bathroom for new homeowner. Observed water heater installation (Bradford White "Defender", installed 11/22/13) with visible corrosion on copper components and wall discoloration indicating previous moisture issues. Identified vertical waste pipe with recent patching compound at wall junction as potential source of leak requiring repair.
Successfully installed new gas line with proper conduit and fittings as specified in the approved quote. Completed exterior connection to the main line, securing all joints and ensuring code compliance. Verified system integrity with pressure testing prior to finalizing installation.
Inspected water damage on first floor ceiling directly below upstairs bathroom. Identified two circular water stains with brown rings indicating active leak. Examined bathroom and found hot water faucet leaking, causing water to penetrate floor and ceiling below. Repaired faulty faucet to eliminate the source of the leak.
Conducted diagnostics on plumbing system in response to significant water bill increase. Inspected toilet supply line connections and found signs of mineral deposits and aging components. Tested water pressure with gauge, which measured approximately 40-50 psi, within normal operating range. No active leaks identified during inspection.
Located and repaired a sewage pipe leak in customer's basement. Inspected the plumbing system including copper supply lines and pressure gauge (reading approximately 80-100 PSI). Sealed compromised section of waste pipe to prevent further leakage and water damage.
Responded to customer's concern about high water bill by conducting leak investigation. Inspected water meter and main water supply system to identify potential sources of leaks. Examined all accessible plumbing components including shut-off valves and supply lines. No active leaks were detected during inspection, but recommended customer continue monitoring water usage for any unusual patterns.
Conducted free estimate for gas line installation to accommodate new gas range, with furnace located in basement. Identified corroded shutoff valve for hose bibb requiring replacement, evidenced by significant green oxidation on brass valve body connected to PVC piping. Also evaluated existing kitchen faucet for replacement service.
Replaced internal toilet tank components to address leaking issue. Pressure testing revealed water pressure at approximately 120 psi, significantly exceeding recommended levels. Installed new flush valve assembly and adjusted water levels for proper operation.
Responded to customer complaint of brown hot water from Rheem Performance standard water heater. Performed visual inspection of unit and plumbing system, noting copper pipes showing significant oxidation and sediment buildup. Flushed water heater tank to remove accumulated sediment causing discoloration, cleaned inlet screen, and verified proper operation of temperature/pressure relief valve. System now producing clear water with normal flow and temperature.
Replaced undersized gas line to pool heater with properly sized piping to ensure adequate gas flow and optimal heater performance. Installed new connections at both the meter and equipment side with appropriate fittings and valves. System was tested for leaks and proper operation after installation.
Inspected leak in laundry room ceiling below bathroom. Cut access holes in ceiling to investigate source of water damage. Located plumbing system with pressure reading of approximately 60-70 PSI on gauge. Visible water damage to drywall ceiling with blue pipe visible through inspection openings.
Diagnosed high water pressure condition in residential plumbing system, with gauge reading approximately 100-120 PSI (exceeding normal residential range). Inspected copper pipe installation and surrounding infrastructure for any damage or leaks resulting from excessive pressure. Recommended installation of pressure reducing valve to maintain safe operating pressure and prevent potential damage to appliances and plumbing fixtures.
Responded to customer-reported backup issue in basement plumbing system. Discovered significant dark sludge buildup in PVC pipe fitting that was restricting water flow. Cleared clogged drain and removed accumulated debris, restoring proper drainage function. Noted water damage and staining on concrete block walls indicating previous leakage issues that may require future attention.
Identified and repaired a plumbing leak inside wall cavity near sink. Visual inspection revealed water damage on OSB backing. Performed hydrostatic pressure test post-repair, confirming system integrity with pressure holding between 80-100 PSI.
Responded to freezebreak issue near water fountain as reported by customer. Inspected Elkay WaterSentry VII filtration system (part no. 51299C) and identified damaged PVC pipe with leakage. Replaced affected pipe section, verified proper water flow and pressure (within 105 PSI specification), and confirmed full system functionality before completing service.
Responded to customer's report of water leakage from wall behind laundry room. Upon gaining access provided by customer, inspected and repaired copper pipe leak in the vicinity of the water heater system. Pressure tested system post-repair with gauge reading approximately 110-120 PSI, confirming successful resolution of the leak.
Inspected water stain on dining room ceiling below master bathroom. Tested water pressure in system, which measured approximately 100 PSI, significantly exceeding recommended levels. Determined high water pressure as likely cause of plumbing stress contributing to the leak. No active leaking observed at time of inspection.
Responded to service call for tankless water heater displaying error code and no hot water output. Customer had previously attempted reset procedure as instructed during prior visit. Diagnosed condensation issue in plumbing enclosure and applied heat treatment to affected components using heat gun. Successfully restored hot water functionality after servicing internal valve system.
Performed diagnostic and cleared clog in second floor toilet. Inspected system pressure which registered at approximately 85 PSI on the Watts TFI-420 gauge. Confirmed all other plumbing fixtures in home were functioning properly with no additional clogs present.
Successfully installed a new tankless water heater for customer. System was properly mounted to concrete wall with all necessary copper supply lines connected and PVC venting installed according to manufacturer specifications. Completed installation includes functional pressure regulation components and appropriate Energy Star certified unit.
Excavated and installed cleanout in basement/crawlspace area. Hand-dug around pipe to access connection point, then installed PVC cleanout fitting. Completed installation with concrete patch around the new cleanout to restore floor surface.
Identified water pooling in yard along driveway. Inspection revealed a water line leak causing saturation and moisture intrusion into basement. Applied spray foam insulation to affected areas after repair to prevent further water infiltration and restore structural integrity.
Inspected leaking water main shut off valve. Accessed plumbing system through wall opening, revealing copper pipes with visible corrosion and a brass pressure regulator valve with green tag. Identified shut off valve with red handle as source of leak when operated.
Restored functionality to customer's basement sink that had been previously turned off. Verified water pressure reading of approximately 110-120 PSI on system gauge and confirmed proper operation of sink faucet and drainage.
Completed water service replacement as per Quote 260120-005691. Excavated and removed deteriorated clay pipe, then installed new plumbing components including copper piping with brass valve system. All work connected to existing red main supply line with proper fittings and tested for functionality.
