404-585-8990
770-PLUMBER
Rating
Reviews
Name: James Gibson
Customers say: # Customer Sentiment Analysis The reviews reflect overwhelmingly positive sentiment toward the plumbing service. Customers consistently express high satisfaction with the professionalism, knowledge, and communication skills of the technicians. The service is frequently described as thorough, prompt, and of excellent quality. Many reviews highlight how well technicians explained procedures and options before beginning work, demonstrating transparency that customers clearly appreciate. The overall tone is strongly positive, with recurring themes of trustworthiness, attention to detail, and exceptional workmanship. Customers particularly value the technicians' ability to solve problems efficiently while maintaining clear communication throughout the process. The service appears to exceed expectations in terms of quality, timeliness, and customer care, with many reviewers indicating they would use the service again or recommend it to others. The professional yet friendly demeanor of the technicians creates a positive customer experience even during potentially stressful plumbing situations.
James was great and did a hard job without taking the easy route that would have required additional repairs
Service call was for inefficient, possibly failing water heater. Technician checked out this issue thoroughly and provided very helpful recommendations. Turns out that we don’t need to replace it at this time but will call True Plumbing when we do.
I can not emphasize enough how amazing James was today. This is the second time he has been to our home. He has an incredible amount of plumbing knowledge as well as and more importantly emotional intelligence. He listened to us vent and worry but calmly aligned with us and help us find the resolution.
Response from True Plumbing:
Thank you, Michael, for the wonderful review! We know exactly how painful and stressful plumbing issues can be, and it’s always our mission to help our customers feel empowered, informed, and reassured as we work to find solutions. We appreciate your trust and we are here for you anytime!
Clean, thorough. Pride of workmanship!
Response from True Plumbing:
Thank you Phil! That’s exactly what we strive for on every job. We appreciate your trust and are here for you anytime!
Response from True Plumbing:
Thank you so much for the five star review!
James is always professional when he comes to do a job for us! He provides a lot of information he comes on time and does a great job
Response from True Plumbing:
Thank you so much! We are so happy to hear this and will pass your excellent feedback on to James! It’s always our goal to provide timely and professional service. Call us back anytime you need us!
James was great. Examined the problem with piping and explained how to repair, along with cost.
Response from True Plumbing:
Thanks so much for the 5-star review! It’s always our goal to make sure our customers understand the problem at hand and our proposed solutions. We’re glad James came through for you and hope you’ll call back if we can be of service again!
Response from True Plumbing:
Thank you so much for the 5-star review! At your service anytime.
Response from True Plumbing:
Thank you so much for the five star review!
Response from True Plumbing:
Thanks for taking the time to leave us a review! We appreciate it!
Response from True Plumbing:
Thanks so much for the 5-star review! We appreciate your trust and are here for you whenever you need us.
Successfully installed customer-supplied under-sink water filtration system with four sequential filter cartridges (color-coded green, blue, yellow, and white). Connected system to existing plumbing using PVC piping and flexible hoses, ensuring proper integration with sink drain assembly and P-trap configuration.
Excavated area in yard to access leaking water service line. Located rectangular drain box with standing water, exposed the plumbing components, and repaired the service leak. Site was properly backfilled after repair completion.
Completed sewer repair work as outlined in Quote 260209-005068. Excavated a rectangular section approximately 2-3 feet deep in clay-like soil to access and repair the damaged sewer line. Documented the completed excavation work with photos.
Performed diagnostic excavation to expose underground pipe/utility line for inspection as per approved quote 260208-001279. Excavated through clay soil to access the line and documented condition with photographic evidence for assessment and future repair planning.
Successfully installed new pressure reducing valve (PRV) and thermal expansion tank as per approved quote specifications. Visual inspection confirmed proper installation of components on the copper pipe system, ensuring compliance with plumbing codes and optimal water pressure regulation.
Successfully installed a 50-gallon Rheem Performance Platinum power vent gas water heater, replacing customer's aging 12-year-old unit. Connected all required copper piping, gas line, and proper venting system with expansion tank to ensure code compliance and optimal performance.
Successfully installed a 1" Moen Flo smart water monitoring system with integrated shutoff valve. Connected to existing plumbing using brass Jomar valve assembly and appropriate PEX connections, ensuring proper placement within the insulated wall cavity for optimal performance and accessibility.
Identified and repaired leaking pipe in outdoor section of gas water heater exhaust line. Inspected expansion tank and copper piping connections for proper installation. No issues found with previously reported shower leak as customer had already ordered replacement handle parts.
Inspected Rheem water heater in basement utility room for reported leak. Performed thorough examination of unit, including all connection points, pressure relief valve, and tank integrity. Identified and repaired leak source; system now functioning properly with no signs of water escape.
Inspected Bradford White Defender water heater in utility closet that was reported as failing. Diagnosed issue with heating elements and thermostat that were causing intermittent heating failures. Replaced faulty components and performed system flush to remove sediment buildup. Unit now functioning properly with restored hot water output.
Installed replacement bathroom faucet cartridge to restore proper function. Installed thermal expansion tank in utility room, connecting to existing water heater system to prevent pressure buildup and ensure code compliance.
Performed scheduled tankless water heater flush service for James. Cleaned sediment from system filter as evidenced by debris accumulation on mesh screen. Inspected plumbing installation and investigated reported shower pressure issue, which appears related to previous main line work. No current leaks observed in visible piping network.
Conducted sewer line scope inspection for customer's building permit application. Assessed outdoor drainage path through heavily leaf-covered areas. Documented sewer line direction for inclusion in customer's site plan requirements.
Identified water leak originating from shower plumbing in ceiling area. Inspected exposed basement/crawlspace to locate source, where examination revealed aging pipes with visible corrosion and moisture damage to surrounding wooden joists. Repaired compromised pipe connection to resolve the leak.
Responded to emergency call for basement pipe burst. Upon inspection, identified copper pipe failure in wall cavity requiring access panel creation. Removed damaged section of pipe, installed new copper pipe with proper fittings, and verified no leaks after repair. Customer had remediation service already on site to address water damage.
Completed waterline and drain replacement as per approved quote. Accessed plumbing system through ceiling, requiring removal of drywall to expose wooden joists and structural elements. Successfully installed new PVC drain pipes and waterlines, securing them properly to the ceiling structure.
Responded to service call for bathtub leak. Inspected chrome faucet assembly and spout, identifying water seepage at the valve stem. Disassembled fixture, replaced worn O-rings and cartridge, and reassembled components. Tested operation with full water pressure, confirming successful repair with no further leakage.
Successfully completed water heater replacement with installation of new Rheem Professional model. Performed all necessary plumbing connections, including installation of copper pipes, brass valves and fittings. System was properly connected and verified to be in full working condition.
Responded to high water bill complaint. Located and installed new water service line and cleanout per locate #260119-003513. Completed installation of PVC piping system with proper connections and valves, preparing area for final construction phase.
Responded to service call regarding bathtub leak. Conducted visual inspection of tub, faucet assembly, and shower diverter. Documented existing condition of fixture and surrounding tile work with photographs for reference.
Replaced American Standard shower cartridge. Checked for leaks. No leaks were found. Applied sealant around shower trim of cartridge that was replaced. Replaced all upstairs shower heads (shower heads only) with customer supplied shower heads.
Customer experiencing a main stoppage and sewage is overflowing from the outside cleanout near the home. Used sewer machine to clear stoppage. The sewer line is now draining. Stoppage occurred about 30’ from the cleanout. It appears that there are roots growing into the pipe. Recommended customer not flush any tissues down the drain at this time and use drains as little as possible. Jetting service will be performed tomorrow to clear away roots and further asses the issue within the sewer line. Discount approved from Paul
Right galvanized nipple under bathroom sink is leaking. Turned water off to the home. Left galvanized nipple broke while attempting removal. Removed section of drywall and repiped section of water line in copper. Removed right galvanized nipple. Installed two new stop valves and two new supply lines. Checked for leaks. Water pressure is at 90 psi. Unable to warranty pressurized water line connections due to high water pressure. Provided options to install a new pressure reducing valve and replace thermal expansion tank. True Plumbing does not repair drywall.
Water line leaking from the red PEX A expansion ring and the union solder joint on the recirculation line. Removed leaking section of PEX A and unsoldered the union joint. Installed a 1/2” valve, bleeder valve, and soldered the old union joint to a new piece of copper. Checked for leaks. No leaks were found. **No warranty for solder joint due to the part being existing. Water heater pan was full of water from the recirculation line leaking. Recommended customer observe water heater pan in the morning to verify the tank isn’t leaking. It does not appear to be leaking at this time but there is some water that has seeped out of the jacket of the water heater.
Water service replacement and cleanout install scheduled for tomorrow.
