404-585-8990
770-PLUMBER
Rating
Reviews
Name: Gabriel Tarbutton
Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting strong customer satisfaction and trust in the plumbing service. Customers consistently express appreciation for the professionalism, expertise, and communication skills demonstrated by the technicians. A dominant theme throughout is the thorough explanation of issues and repair processes, with reviewers frequently noting how well problems were communicated in understandable terms. The prompt and efficient service stands out as a major strength, with multiple mentions of same-day appointments and quick response times that exceeded expectations. Customers repeatedly highlight the personable and friendly nature of the service providers, creating a sense of trust and comfort during what can often be stressful situations. The quality of workmanship receives consistent praise, with reviewers noting successful problem resolution, attention to detail, and going above and beyond standard expectations. Long-term loyalty is evident, with several customers mentioning years of positive experiences and intentions to use the service again for future needs. The fair pricing and accommodating nature of the company further contribute to the highly favorable impression. Overall, the reviews paint a picture of a reliable, customer-focused plumbing service that consistently delivers excellent results while maintaining strong interpersonal relationships with clients.
On time, very professional.
Very professional, articulate and well presented. I strongly recommend Gabriel and True Plumbing. Went over everything with me and left my work area clean afterwards - a big plus. I will definitely use True Plumbing in the future.
Gabriel was terrific. He came on a holiday weekend and diagnosed the plumbing problem. We were able to schedule the repair right away and he and his helper took care of the problem in one day. It was tricky in our crawl space but they were able to replace all that of the pipes that needed replacing!
Fixed a problem that 2 other plumbing companies could not clear. Gabriel, you have found your calling. Thank you sir...
Gabriel did a great job!
Gabriel - very polite, explained options well, on time good service
Gabriel was wonderful! He was very nice and friendly. He was knowledgeable, finished in a timely manner and cleaned up before leaving. He is certainly a great representative of your company!
Gabriel is fantastic! He did such a good job removing pvc pipe from my slab to prepare for a freestanding tub, floor mount tub filler and rerouting shower lines!
Response from True Plumbing:
Thank you, Melissa! We are delighted to hear that Gabriel took such good care of you and will be sure to pass your kind words onto him. Thank you for your trust, and we hope you enjoy your new tub!
Very professional and knowledgeable.
Response from True Plumbing:
Thank you, Mohammad for the outstanding review! Please give us a call anytime we can be of service.
Response from True Plumbing:
Thank you so much for the five star review! We appreciate it!
True’ plumber showed up on time and completed the job in quick fashion. Their charge was more than reasonable for the amount of work involved.
Response from True Plumbing:
Thank you, Alex! We are grateful for your trust and glad that you felt your service was reasonably priced for the amount of work involved. We always want our customers to feel like they are being treated fairly and honestly. Please give us a call back anytime we can help in the future!
True has done a great job for us on two different occasions Came quick on an emergency call Came back the next day when they said they would Explained everything to us so no shocks Gabriel was polite…thorough Rarely does spending money seem so painless LOL
Response from True Plumbing:
Thanks Jack for the wonderful review! It is never a good day when you’re having a plumbing problem so we really do hope to make the process as painless as possible for you. Thanks for your continued trust! We appreciate you!
Gabriel and his crew were professional, on time, and worked hard to get our big job done right. We are so happy we went with True Plumbing. The team took care of us. Thank you!
Response from True Plumbing:
Hi Robert, we are delighted to hear it! Thank you so much for taking the time to share your experience with us. We’re here for you anytime you need us!
Gabriel Professional, Prompt, Helpful and Knowledgeable Thank you
Response from True Plumbing:
Thank you Christina for the excellent review. We’re so glad we could take good care of you and look forward to the opportunity to serve you again in the future!
Responded to leak at pressure reducing valve (PRV) assembly. Upon inspection, identified active leak at brass fittings on vertical copper pipe assembly with ball valve connection. Assessed PRV installation including associated T-fittings and copper piping with decorative ridged section. Inspected crawl space area above to verify no water damage to ceiling joists, insulation, or surrounding infrastructure. Documented condition of plumbing assembly showing normal patina on copper and brass components with minor wall staining from moisture exposure. Photographed PRV configuration and overhead plumbing runs for service records. Completed leak repair at fitting connections and verified system integrity.
Responded to service call for pool heater experiencing gas pressure issues. Upon arrival, performed diagnostic testing using digital manometer to measure gas pressure at the appliance. Initial readings indicated pressure levels outside of manufacturer specifications. Tested static pressure and operating pressure at the gas line connection to the pool heater. Measurements revealed improper gas pressure delivery to the unit, which was preventing optimal heater operation. Documented pressure readings with diagnostic equipment showing variations from required parameters. Identified gas pressure regulation issue requiring adjustment or further evaluation of gas supply system to restore proper function to pool heater.
Completed follow-up inspection and service on tankless gas water heater system and temperature and pressure relief valve. Accessed rooftop area to inspect gas line routing and venting configuration for tankless unit. Examined exterior wall penetration where gas supply line enters structure, noting exposed framing at roof-to-wall junction that required documentation. Proceeded to interior mechanical space with exposed framing to verify proper installation of gas piping and water connections. Inspected copper water supply lines and blue flexible gas connector line running to tankless water heater location. Confirmed T&P relief valve installation and discharge piping meet code requirements. Verified all connections are secure and system is operating within manufacturer specifications. Documented conditions with photographs for service records.
Completed installation of HALO whole-home water treatment system in unfinished utility space. Integrated new filtration unit into existing plumbing infrastructure using copper piping with soldered joints and PEX connections, installed pressure tank assembly with proper mounting brackets secured to wall framing, and configured all shutoff valves and distribution lines to ensure proper water flow throughout the residence.
Completed sewer line replacement as specified in approved quote #260625-005871. Excavation team performed dig work to access and replace deteriorated sewer piping showing significant corrosion and rust damage. Work included removal of old corroded piping system and installation of new sewer line infrastructure in basement utility area, with proper connections to existing copper plumbing assembly and fixtures.
Excavated and exposed deteriorated underground drainage pipe showing extensive root intrusion and structural damage. Replaced damaged pipe section with new PVC coupling secured with rubber ferncos and stainless steel clamps, backfilled trench, and restored grade to ensure proper drainage function.
Installed check valve on tankless water heater plumbing system. Replaced failed check valve components to prevent backflow and ensure proper water flow direction through the system. Verified all connections are secure and system is operating correctly.
Performed comprehensive maintenance service on Rinnai tankless water heater in preparation for property sale. Unit was inspected and found to be operating within normal parameters, with digital display showing proper temperature setting of 55°F and all control functions responding correctly. Serviced all plumbing connections, including brass fittings and isolation valves, ensuring no leaks or corrosion present. Verified proper venting and gas line connections in utility area installation. System tested and confirmed fully operational for new homeowner.
Completed annual maintenance flush on tankless water heater system. Serviced unit mounted on wall platform, inspecting all brass fittings, valve assemblies, pressure gauge, and PVC piping connections. Performed descaling flush procedure to remove mineral buildup and ensure optimal heat exchanger performance. Verified proper operation of all components and addressed previously discussed repair concerns with system functionality.
Responded to service call for toilet leaking at base and slow-draining shower. Inspected plumbing system including expansion tank connections, copper supply lines, and drainage components in mechanical room. Documented existing plumbing infrastructure with photographs showing expansion tank installation, copper piping with brass fittings, and associated mechanical systems for service records.
Performed follow-up troubleshooting on tankless water heater system. Inspected motorized zone valve assembly with actuator mounted to copper piping in mechanical space, checking for proper operation and connections. Examined Grundfos manifold component showing signs of previous water exposure, assessing condition of threaded ports and mounting points for potential leaks or system circulation issues.
Performed sewer scope inspection through accessible cleanout to assess condition of underground drainage system. Camera inspection revealed line extends approximately 7-10 feet from entry point. Encountered accumulated sediment and debris throughout visible sections of pipe. Documentation captured with timestamped inspection camera showing interior pipe conditions and depth measurements at multiple intervals for customer records and future reference.
Responded to report of continuous water usage showing 30 gallons per hour on Moen Flo system with no visible signs of leakage. Conducted thorough inspection of plumbing fixtures and components. Inspected toilet tank and found discolored water with rust staining, aging flush valve assembly, and deteriorated refill tube showing signs of potential malfunction. Examined HVAC condensate pump system and drain pan, noting active operation with water staining and mineral deposits present. Documented all findings with photos for customer review and future reference.
Responded to report of water leak penetrating bathroom ceiling. Created access opening in drywall ceiling to expose internal structure and identify leak source. Inspected exposed area revealing wooden framing joists and HVAC ductwork, documented conditions with photographs for assessment and repair planning.
# Plumbing System Water Hammer Investigation Responded to customer complaint of loud banging noises in walls when toilets and sinks were operated. Investigated plumbing system to diagnose water hammer condition. Inspected water supply lines at wall outlet box, identifying hot and cold supply lines with red and blue valve handles connected via flexible corrugated hoses. Examined water pressure regulation system including Apollo pressure gauge reading near zero PSI, connected copper piping network with brass fittings, and Rinnai-branded blue valve assembly. Documented current system configuration and pressure readings. Photographed water supply connections and pressure monitoring equipment for reference. Water hammer typically caused by sudden valve closure creating pressure surge through pipes, inadequate pipe securing, or improper air chamber function. Recommended installing water hammer arrestors at fixture supply lines, verifying proper pipe mounting and support brackets througho
Completed first complimentary tankless water heater flush service for customer. Performed full system descaling procedure to remove mineral buildup and ensure optimal heat exchanger performance and efficiency. Documented equipment condition with photos for service records.
# Sewer Scope Inspection Performed comprehensive video sewer scope inspection of underground sewer line. Located and marked access point at property exterior, designated as position 5 for reference. Advanced camera equipment through lateral sewer line to depth of 8 feet 5 inches. During inspection, identified significant moisture intrusion and possible structural degradation within the pipe system at zero-degree orientation. Documentation captured evidence of compromised pipe integrity with visible dampness and material deterioration affecting line condition. Complete video documentation provided for review and future reference regarding necessary repairs or line replacement considerations.
Responded to service call for water heater with pilot light that would not stay lit. Upon inspection, determined thermocouple was faulty and preventing proper flame sensing. Customer waived thermocouple replacement at this time. Verified pressure gauge readings and documented current system condition with photos for service records.
Assessed existing water heater and plumbing system to provide estimate for whole-home water filtration installation. Customer requested evaluation of Halo Carbon or Halo Ultimate filtration systems to provide clean drinking water for household of four children. Inspected current water supply lines, pressure gauge readings, and available installation space near existing AO Smith ProLine water heater to determine optimal filtration system placement and compatibility. Addressed customer concerns regarding potential water flow reduction with filtration system installation and discussed system capabilities to maintain adequate flow rates while providing comprehensive water treatment.
Responded to toilet flange repair request in apartment unit. Upon inspection, found cracked toilet flange with visible water damage and staining on surrounding flooring. Removed existing toilet, replaced damaged flange with new PVC flange, and reinstalled toilet with new wax ring and hardware to ensure proper seal and prevent future leaks.
Performed minor drain jetting service as specified in approved quote. Successfully cleared drainage system using hydro-jetting equipment to restore proper flow and functionality.
Responded to service call for Navien tankless water heater producing screaming noise during first 2-3 minutes of operation. Inspected unit and associated plumbing connections, documenting installation configuration including copper piping, gas line connections, PVC venting system, and expansion tank. Evaluated control board, display panel, and circulation pump assembly for operational anomalies related to reported noise issue.
Completed water heater installation per approved specifications. Removed existing unit, installed new water heater with proper connections to supply lines and discharge piping, verified all fittings for leaks, and tested operation to ensure proper functionality and code compliance.
Replaced thermal expansion tank and cartridge on plumbing system. Verified system pressure at 65 PSI and confirmed proper operation of shower valve assembly upon completion.
Responded to service call for leaking faucet. Upon inspection, performed pressure testing of plumbing system using calibrated gauge to verify system integrity and identify source of leak. Completed diagnostic evaluation and documented equipment conditions with photographic evidence for service records.
