404-585-8990
770-PLUMBER
Rating
Reviews
Name: Gabriel Tarbutton
This is the third time we have called on True Plumbing and once again they sent a clean cut, well mannered, articulate and knowledgeable representative. He was relatively quick and left the area clean. On another note I think they could easily start a dating service as the young men they hire seem to be of exceptional quality.
Gabriel was great!! Friendly, knowledgeable and professional!!
Worked within confined area. Team worked efficiently to have hot water available within a couple of hours.🙂
Gabriel is always so professional and explains everything.
Appreciated the communication we had with the technician!
True plumbing is my go-to for a few reasons, but the most important is their intuitive and speedy customer service! Proactive communication, thorough and honest work…things that are becoming rare air today!
Response from True Plumbing:
Thank you for taking the time to share your experience! It means so much to hear that our customer service and communication have stood out to you. That’s exactly what we work hard to deliver every day. We truly appreciate your trust and are always here when you need us!
Excellent experience with True Plumbing! They are prompt. Courteous. Skilled and willing to put in the extra effort. They are not cheap but you get real value for the money spent. I would definitely recommend to family and friends.
Gabriel called prior to coming , was here within the stated window. Good explainer and no over selling. Once again he made reasonable suggestions for a couple of issues. Fast service and wonderful front office service also.
Response from True Plumbing:
Thank you so much for the positive review! We always strive to give homeowners the information they need to make good decisions for their homes with no upselling! We are glad you had such a great experience with Gabriel. At your service anytime!
Gabriel and the entire True Plumbing team took amazing care of us. We are so very happy with the results and would definitely recommend! Thanks for all of your hard work!
Response from True Plumbing:
Thank you Robert for the 5-star review! We’re so glad Gabriel and the team took great care of you and went above and beyond to make sure everything turned out just right. We truly appreciate your trust and recommendation. At your service anytime!
Gabriel did a great job. He kept trying different ways of clearing the clog until he finally found one (or multiple) that worked.
Response from True Plumbing:
Thank you for the 5-star review! We are so glad Gabriel took care of that clog for you. Where there’s a will, there’s a way! We appreciate your trust and are here for you anytime!
Our experience with true plumbing was great. The technician arrived when he said he would exactly on time. He was very diligent to find the issue and explained exactly what was wrong and answered all our questions. Very, very satisfied with our experience thank you!
Response from True Plumbing:
Thank you for sharing your experience! We’re so glad our team arrived on time, tracked down the issue diligently, and gave you clear explanations every step of the way. Turning a stressful situation into an easy resolution is always our goal. Always here when you need us!
True Plumbing did a great job! I was able to make a nonemergency appointment with a live person over the weekend with Morgan. Gabriel showed up on time & fixed the leak pronto! Thank you!
This is my first time working with TRUE, and I’ve been thoroughly impressed so far. They’ve been professional, fair with pricing, and very prompt in their communication and scheduling. As an HOA Manager, I work with many vendors, and it’s refreshing to find a company that brings both quality service and excellent customer care. Although the job is still in progress, their attention to detail and responsiveness have already set them apart. Based on my experience so far, I feel confident recommending TRUE and look forward to working with them on future plumbing needs.
Response from True Plumbing:
Thank you for taking the time to share your experience! We’re so glad you’ve been impressed with our professionalism, communication, and attention to detail so far. Even while the job is still in progress, it means a lot to know you already feel confident recommending us. We truly appreciate the trust and look forward to continuing to deliver on our Worry-Free Guarantee. At your service anytime!
Gabriel was great very informative! He gave us 4 possible solutions that”ll fix our plumbing issue!
Response from True Plumbing:
Thanks for taking the time to share a review about your experience with Gabriel! We’re glad he kept you well informed and provided you with multiple solutions. We’re at your service anytime!
Gabriel is awesome. Good energy. Never gets stressed. And most of all does great work!
Response from True Plumbing:
We love to hear it! Thank you so much for taking the time to write us a review. We appreciate your trust and are at your service anytime!
FINDINGS: Upon arrival at the residence, I conducted a thorough investigation of the water heater that was installed last year due to reports of potential leaking. My inspection revealed that the water heater is heating properly with no operational issues and no leaks were detected at the base of the water heater unit. However, I did notice moisture present on the hot water line extending down into the slab. The customer reported recently discovering water underneath floors that were installed last year. I conducted a pressure test by turning the system off and back on, which revealed audible repressurization indicating active water flow under the slab. The customer also noted that the floors have been noticeably warm recently. Based on these findings, I have determined there is a hot water slab leak located underneath the kitchen floor.
Arrived to provide further diagnostic on the leaks through the ceiling. I looked both flanges which the restoration company had removed to dry everything and found that there were leaks from under both toilets. I did look and the flanges and found they were in good condition. Customer also mentioned that the sewer had been backing up recently from both master bath toilet, and the hallway bath toilet, which as the toilets that are leaking. The toilet wax rings started leaking due to excess pressure from the sewer backup.
Replaced broken garbage disposal in unit #C2 from work previously completed. Disposal is under manufacturer warranty of 3yrs, but no warranty under True Plumbing.
Replaced hose bibb to get it closer to the wall. Removed existing one and installed multi turn hose bibb to get it as close as possible to the wall.
Responded to service call regarding toilet issues at two locations: downstairs shop and upstairs office space (accessed via outside door). Identified urinal running constantly. Turned water supply off and back on to free potentially stuck actuator. Water flow stopped and unit now flushes properly. Performed multiple flush tests to confirm resolution. If issue recurs, recommend replacing entire Sloan valve assembly. Found pressure assist toilet with water continuously running even at full tank pressure. Flush performance was diminished. Contacted manufacturer for diagnostic support; they recommended cartridge replacement. Purchased and installed new cartridge. Adjusted O-ring seals to ensure proper seating and eliminate leak. Tested unit for leaks and verified full functionality restored.
Customer will call back in a few Customer wants call at 12
Performed cartridge identification and found the kitchen faucet model is the Bellevue by Signature Hardware. Model no: 329240
Called and finalized details on heat pump water heater
Findings: Same initial diagnostic: static pressure over 100 psi and a failed pressure reducing valve confirmed by the water drop test returning pressure to over 100 psi; the thermal expansion tank is failed. Additionally, there is a minor upper water-line issue above the water heater and the existing main shutoff valve before the PRV is difficult to access and may be compromised. Scope: Include the PRV rebuild and thermal expansion tank replacement as described in Option One, with the new expansion tank supported with banding iron to the joist. Perform a small repair on the upper water line above the water heater and attempt to remove and replace the existing main shutoff valve with a new shutoff located before the PRV; note that cutting out the existing shutoff may not be possible depending on access constraints. Re-pressurize and test the entire system for leaks and proper functioning after repairs.
Findings: - Arrived on-site to investigate water leaking into the kitchen ceiling. - Customer explained the upstairs guest bathroom toilet had backed up earlier and was plunged. - Pressure from plunging likely forced water past the wax ring, causing it to leak through the bathroom floor and into the kitchen ceiling below. - Inspection confirmed standing water around the base of the toilet, verifying that the wax seal failed.
Provided estimate options on customer supplied filtration system.
Upon arrival, an inspection was performed to address a leaking refrigerator shutoff valve located under the kitchen sink. The appliance technician confirmed that the valve continuously leaks even in the off position and recommended replacement. During safety checks, including a whole-home pressure test and inspection of the thermal expansion tank, it was discovered that the thermal expansion tank had failed and was installed improperly. The home’s water pressure was measured at 60 PSI, which is within the healthy range of 40 to 70 PSI. While inspecting the water heater, it was noted that the unit was manufactured in June 2006, making it nearly 20 years old, which is beyond the average lifespan of a typical tank-style water heater. Although the water heater is currently functioning and not leaking, replacement is recommended due to its age and the potential for future failure.
Arrived on site to investigate low water pressure at the kitchen faucet. Tested the whole-home water pressure and found it to be 35 PSI. Tested the thermal expansion tank above the water heater and confirmed that it is functioning properly. Removed the kitchen faucet sprayer head to check for blockages and found none. With the sprayer head disconnected, the water pressure improved, indicating that the sprayer head is likely faulty internally. Because the faucet is a Kohler model with a lifetime warranty, the customer was advised to contact Kohler for a free replacement part, which can be easily swapped out.
Provided estimates for RO systems.
Arrived on site and inspected the kitchen garbage disposal. During testing, discovered an internal leak originating from inside the unit housing, indicating internal failure. The existing disposal, installed in 2014, was approximately eleven years old, which is past the average lifespan range of five to ten years. Replacement options were discussed with the customer, who chose to install a one-half horsepower model that includes a three-year manufacturer warranty, along with a workmanship warranty provided through our group. The scope of work included disconnecting and fully removing the existing garbage disposal, sink connections, and drainage components. A new sink flange, seals, drainage, and one-half horsepower garbage disposal were installed. All existing electrical connections were reconnected, and the system was tested for leaks and functionality. The new disposal is operating properly with no signs of leakage. During the visit, a slight whistling noise was observed from t
Findings: arrived at residence to investigate potential issues with kitchen faucet upon testing it I immediately noticed that the sprayer was leaking heavily when the water was turned on. I also noticed that the aerator was faulty on the faucet, which was a minor concern. Due to the sprayer are not being able to be repaired. Customer opted to have the faucet replaced. Scope of work: Turn off water to the kitchen faucet and disconnect old faucet supply lines, as well as the faucet body itself. Spray under the existing faucet cover plate with cleaner and wipe down to address rust issues. Provide and install new brushed nickel Moen kitchen faucet. Test for leaks and functionality. Provide and install brushed nickel sink hole cover for where old hand sprayer was installed.
Provide provided estimate options for water heater replacement/upgrade
Dropped key
Replacement of 47-gallon lowboy electric water heater located in loft/storage area. Due to shallow, tall stairs and the water heater’s width exceeding stair dimensions, standard removal and installation is not possible. To safely access the loft area, we will remove a section of railing closest to the front door to create an access point. We will then mount a chain hoist at the most secure location, likely the front corner post, though the final location will be determined on-site for optimal safety. A 2x12 lumber ramp will be installed from the floor to the carpeted loft area to guide the water heater and protect the drywall during the hoisting operation. We will drain the existing water heater and lower the old unit using the chain hoist system. The old water heater will be hauled away upon job completion. The new water heater will be hoisted into the loft area using the same rigging system. We will remove the existing water heater valve and replace all CPVC piping with new copper
Called and left a message
This service includes removing standing water from the Unit C1 sink and performing flex shaft drain cleaning up to 25 feet through the existing drain line. Units C1 and C2 show evidence of drainage clogs. The resident of Unit C1 reports that water backs up into their sink even when not in use, indicating that drainage from upstream units (C3 and C4) is backing up into the lower units’ plumbing. Unit C1 experiences the most severe backup as it is located furthest downstream in the drain system. Inspection of the drain piping in the crawl space revealed a significant leak with constant dripping above the stack connection point where all kitchen sink drain lines converge. At this time, we cannot definitively determine whether the leak originates from the common drain pipe or from one of the individual unit branch drains. Attempted drain cleaning with flex shaft machine with no success after two passes. The equipment lodged inside the pipe and we had to cut the line in order to reconnec
Quoted water system
Arrived to Investigate potential leak in water heater installed 6 years ago Upon arrival, water was observed pooling under the right side of the water heater. After thorough inspection of all components, I determined that the tank itself was leaking. Review of service history confirmed the unit was installed 6 years and 1 month ago, placing it just outside our 6-year tank warranty period. I discussed the warranty status with the customer and provided a discounted replacement estimate given the minimal time beyond warranty coverage. The customer approved the replacement, and I proceeded to shut off the water supply and remove the existing failed unit. I then installed a new 40-gallon gas water heater along with a new shut-off valve, as the existing valve could not be reused. The installation also included a new thermal expansion tank. I tested all connections for leaks and verified proper functionality. During testing, I measured the incoming water pressure at 95 PSI, which exceeds t
Findings: Upon arrival to investigate water heater issues, I discovered the temperature and pressure relief valve had discharged and was leaking consistently. Testing revealed the incoming static water pressure to the home was dangerously high at 120-150 PSI. The thermal expansion tank was not waterlogged but unable to function properly due to the excessive incoming pressure. Given the age of the existing water heater and the severity of the pressure issues, a full replacement is recommended. Scope of Work: We will remove and haul off the existing water heater and cut out all existing water heater piping. A new Rheem 50-gallon gas water heater will be installed using the existing gas piping. We will provide and install two brand new shutoff valves on both the hot and cold water lines, as well as a new properly-supported thermal expansion tank after the shutoff valve. We will also provide and replace the whole home pressure regulator. All new connections will be piped in copper, and th
We will replace the existing 10-gallon electric water heater located in the ceiling with a new unit. The work will begin by turning off the water supply to the water heater and draining down the system. We will verify the shutoff valve is functioning properly before cutting into the water lines. Once verified, we will cut the water lines and disconnect the electrical connections to the existing unit. The old water heater will then be lowered from the ceiling and hauled away. Next, we will lift the new water heater into the ceiling and mount it on the existing drain pan. We will pipe in the new water heater with new piping and connect to the existing shutoff valve. After the piping is complete, we will pressurize the system, fill the new water heater, and connect the electrical wiring. Finally, we will test all connections for leaks and verify proper functionality. This job includes removal and disposal of the old water heater, replacement of the thermal expansion tank, and complete tes
