404-585-8990
770-PLUMBER
Rating
Reviews
Name: Gabriel Tarbutton
Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting strong customer satisfaction and trust in the plumbing service. Customers consistently express appreciation for the professionalism, expertise, and communication skills demonstrated by the technicians. A dominant theme throughout is the thorough explanation of issues and repair processes, with reviewers frequently noting how well problems were communicated in understandable terms. The prompt and efficient service stands out as a major strength, with multiple mentions of same-day appointments and quick response times that exceeded expectations. Customers repeatedly highlight the personable and friendly nature of the service providers, creating a sense of trust and comfort during what can often be stressful situations. The quality of workmanship receives consistent praise, with reviewers noting successful problem resolution, attention to detail, and going above and beyond standard expectations. Long-term loyalty is evident, with several customers mentioning years of positive experiences and intentions to use the service again for future needs. The fair pricing and accommodating nature of the company further contribute to the highly favorable impression. Overall, the reviews paint a picture of a reliable, customer-focused plumbing service that consistently delivers excellent results while maintaining strong interpersonal relationships with clients.
Gabriel did a great job!
Gabriel - very polite, explained options well, on time good service
Gabriel was wonderful! He was very nice and friendly. He was knowledgeable, finished in a timely manner and cleaned up before leaving. He is certainly a great representative of your company!
Gabriel is fantastic! He did such a good job removing pvc pipe from my slab to prepare for a freestanding tub, floor mount tub filler and rerouting shower lines!
Response from True Plumbing:
Thank you, Melissa! We are delighted to hear that Gabriel took such good care of you and will be sure to pass your kind words onto him. Thank you for your trust, and we hope you enjoy your new tub!
Very professional and knowledgeable.
Response from True Plumbing:
Thank you, Mohammad for the outstanding review! Please give us a call anytime we can be of service.
Response from True Plumbing:
Thank you so much for the five star review! We appreciate it!
True’ plumber showed up on time and completed the job in quick fashion. Their charge was more than reasonable for the amount of work involved.
Response from True Plumbing:
Thank you, Alex! We are grateful for your trust and glad that you felt your service was reasonably priced for the amount of work involved. We always want our customers to feel like they are being treated fairly and honestly. Please give us a call back anytime we can help in the future!
True has done a great job for us on two different occasions Came quick on an emergency call Came back the next day when they said they would Explained everything to us so no shocks Gabriel was polite…thorough Rarely does spending money seem so painless LOL
Response from True Plumbing:
Thanks Jack for the wonderful review! It is never a good day when you’re having a plumbing problem so we really do hope to make the process as painless as possible for you. Thanks for your continued trust! We appreciate you!
Gabriel and his crew were professional, on time, and worked hard to get our big job done right. We are so happy we went with True Plumbing. The team took care of us. Thank you!
Response from True Plumbing:
Hi Robert, we are delighted to hear it! Thank you so much for taking the time to share your experience with us. We’re here for you anytime you need us!
Gabriel Professional, Prompt, Helpful and Knowledgeable Thank you
Response from True Plumbing:
Thank you Christina for the excellent review. We’re so glad we could take good care of you and look forward to the opportunity to serve you again in the future!
This is the third time we have called on True Plumbing and once again they sent a clean cut, well mannered, articulate and knowledgeable representative. He was relatively quick and left the area clean. On another note I think they could easily start a dating service as the young men they hire seem to be of exceptional quality.
Response from True Plumbing:
Candy, thanks so much for your awesome and helpful review! Honestly, we know it can be nerve wracking to have a stranger in your home to fix a plumbing problem, so we always want to hire techs who are professional, polite and put the customers at ease. We’re happy to hear you’ve had consistently great experiences with our guys! We’re here for you anytime!
Gabriel was great!! Friendly, knowledgeable and professional!!
Response from True Plumbing:
We’re happy to hear it! Gabriel will love hearing your kind words too. At your service anytime!
Worked within confined area. Team worked efficiently to have hot water available within a couple of hours.🙂
Response from True Plumbing:
When you don’t have hot water, you need it back fast! We’re so glad we could help and hope we can serve you again in the future.
Gabriel is always so professional and explains everything.
Response from True Plumbing:
That’s always our goal. Gabriel will be delighted to hear it. Thanks for the 5-star review and please give us a call if we can be of service in the future!
Appreciated the communication we had with the technician!
Response from True Plumbing:
Communication is a huge part of our Worry-Free Guarantee! We appreciate your trust and the opportunity to serve you.
Responded to service call for water heater replacement. Removed and disposed of existing failed unit. Installed new residential water heater with proper venting, pressure relief valve, and temperature/pressure gauge reading within normal operating parameters (0-200 PSI range). Connected supply and discharge lines using approved brass fittings and flexible connectors. Verified all connections for leaks, tested unit operation, and confirmed proper functionality. Installation completed per manufacturer specifications and local plumbing codes.
Completed water service line replacement from main to structure. Excavated trench to access existing underground water supply line, removed old piping, and installed new water service with brass ball valve featuring blue handle for main shutoff control. Installed pressure regulator assembly in gravel-filled valve box at grade level to protect equipment and provide access for future maintenance. Connected white PVC supply piping through valve train and backfilled excavation upon completion of installation and testing.
Performed comprehensive plumbing inspection utilizing camera equipment to assess sump pump system and drainage conditions in flooded pit area. Observed check valve assembly with pump mechanism partially submerged in standing water containing debris. Completed toilet installation in bathroom corner, positioning modern one-piece fixture on mosaic tile flooring with proper sealing and connection to existing waste line.
Performed hydro-jetting service on drainage system as specified in approved quote. Accessed cleanout point in basement utility area, removed PVC cap, and deployed jetting equipment through the line to clear blockages and restore proper flow. Reassembled plumbing connections and verified system operation upon completion.
Responded to service request for damaged toilet fixture requiring replacement. Upon arrival, found existing toilet with severe damage at base where fixture met floor, including significant cracks, broken porcelain pieces along perimeter, and compromised seal exposing subflooring material. Removed damaged toilet fixture and prepared floor surface for new installation. Installed replacement toilet, ensuring proper positioning and level placement on existing tile floor. Applied fresh bead of white caulk around entire base perimeter to create watertight seal between fixture and flooring. Verified secure mounting and proper function of new fixture upon completion.
Responded to service call regarding potential waterline damage from utility company excavation work in yard. Assessed plumbing system and replaced faulty pressure reducing valve (PRV) to restore proper water pressure regulation. Created wall access point to reach plumbing components, completed PRV replacement, and documented existing water heater installation showing corrosion on copper supply lines for future maintenance reference.
Completed follow-up installation of exterior vent for basin pump system. Installed black dome-style vent cap with securing collar on concrete pad base, ensuring proper ventilation for outdoor sump basin. Verified vent positioning and secure mounting to prevent water intrusion while allowing adequate airflow for pump operation.
Responded to emergency call for busted pipe with water supply shut off to residence. Upon inspection, located failed copper piping beneath exterior deck area showing significant corrosion and verdigris formation. Assessed extensive moisture damage to surrounding wood decking with visible mold growth and biological staining indicating prolonged water exposure. Accessed crawlspace area to evaluate full extent of plumbing damage and confirmed pipe failure at fitting connection. Documented conditions with photos showing compromised copper line, deteriorated decking materials, and structural framing with exposed insulation in affected areas. Completed temporary isolation of damaged section and restored water service to unaffected portions of home.
Responded to report of leak at water filtration system piping connection. Upon inspection, identified the source as a thermal expansion tank with copper piping connections, not a water filtration system as initially described. Examined the expansion tank installation, which was properly mounted to concrete block wall with metal hose clamps and connected via copper pipe with 90-degree elbow fitting. Verified system pressure using calibrated gauge, which indicated readings within normal operating parameters. Inspected all threaded connections, brass fittings, and copper joints for signs of active leakage or moisture. Tightened connections as needed and confirmed no active leaks present at time of service. Educated customer on proper identification of plumbing components and explained the function of the thermal expansion tank in their water system.
Installed gas tankless water heater in attic space with proper venting and gas line connections. Replaced shower valve and completed all necessary plumbing connections using PVC and copper piping. Secured all utilities according to code requirements and verified proper operation of both systems.
Replaced deteriorated cast iron drain piping in basement crawl space serving tenant-occupied unit. Removed severely corroded cast iron pipes showing extensive rust and surface degradation at T-junction configuration. Addressed water-damaged subflooring with significant rot and structural compromise caused by leaking plumbing. Installed new piping system to restore proper drainage function and prevent further moisture intrusion to floor joists and structural components.
Responded to drainage stoppage call and performed video camera inspection of sewer line at 38 feet 4 inches depth. Located blockage and successfully cleared obstruction using hydro-jetting equipment. Line is now flowing freely with full drainage capacity restored.
Completed filter replacement service on residential water treatment system. Replaced sediment filter cartridge in blue housing as part of routine maintenance schedule. System consists of water softener with digital control head, UV purification unit, and multi-stage filtration components connected via copper piping with shutoff valves. Verified proper operation of all treatment components following filter replacement. System restored to full operational status with improved water flow and filtration efficiency.
Completed installation of customer-supplied toilet with 25-inch depth and 12-inch rough-in configuration. Performed diagnostic pressure testing on the property's pressure reducing valve (PRV) system using calibrated gauges, with readings indicating potential system irregularities. Inspected sink faucet for reported drip condition and assessed PRV functionality to determine replacement requirements.
Completed sewer line replacement as specified in approved quote. Excavated trench through residential property, exposing and removing deteriorated sewer line. Installed new white PVC sewer pipe in prepared trench using compact excavator and skid steer equipment. Utilized jetter for line cleaning and verification. Backfilled excavation and restored work area upon completion of two-day installation project.
Installed tankless water heater in attic space with proper venting and drainage connections. Completed PVC pipe installation through insulation and floor joists, ensuring secure mounting and proper clearances from structural members and electrical wiring. Installed exterior wall penetration with weatherproof cap and appropriate sealing to protect against moisture intrusion.
Responded to customer complaint of low water pressure throughout property and delayed hot water delivery to shower and kitchen sink. Upon inspection, identified Rheem Performance tankless water heater as potential source of reduced flow rate. Examined unit's digital display, control settings, and plumbing connections including flexible braided supply lines and brass fittings for any restrictions or configuration issues. Addressed exterior hose spigot with green lever handle found dripping at wall penetration point. Inspected brass ball valve fixture mounted on exterior wall and assessed condition of connections and seals. Completed necessary adjustments to restore proper water pressure and eliminate dripping condition at outdoor spigot.
Responded to service call for water heater leak in attic installation. Upon inspection, identified active leak on conventional tank-style water heater unit located in attic space. Unit showed signs of age and wear with visible surface deterioration and mineral deposits. Assessed attic access and existing installation configuration, noting wooden platform mounting and current PVC plumbing connections. Documented condition of ceiling area showing previous water damage repair with OSB patch material, indicating prior leak history. Discussed tankless water heater conversion options with homeowner as alternative to traditional tank replacement, reviewing space requirements, venting considerations, and installation feasibility for attic location. Provided recommendations for both conventional tank replacement and tankless system upgrade to address immediate leak concern and long-term efficiency improvements.
Accessed plumbing infrastructure through floor and wall openings to address CPVC piping issues. Cut and removed sections of sheetrock to expose damaged pipe runs behind wall framing and beneath flooring. Repaired compromised CPVC connections and fittings, replacing defective sections as needed. Work included addressing multiple horizontal and vertical pipe runs with proper couplings and valve assemblies to restore system integrity.
Responded to follow-up service call for no cold water at faucet. Replaced defective plumbing piping and installed new valve fitting with threaded connections. Tested system to verify proper cold water flow was restored to fixture. Work completed successfully and customer issue resolved.
Responded to isolated low water pressure complaint affecting hot water supply in multiple bathrooms. Upon inspection, discovered significant frost accumulation on copper piping within mechanical cabinet, indicating potential temperature-pressure relationship issue. Measured system pressure at water heater using calibrated gauge, documenting baseline readings at tank connection point. Frost buildup on supply lines suggests possible expansion tank malfunction or thermal transfer problem affecting hot water distribution. Photographically documented conditions for reference and recommended further evaluation of pressure reducing valve, expansion tank functionality, and potential sediment accumulation in affected fixture supply lines causing localized pressure restriction.
Diagnosed water leak beneath kitchen sink caused by worn faucet components. Disassembled pull-down kitchen faucet assembly, identified deteriorated O-rings and washers in spray head connection and hose coupling. Replaced all compromised rubber seals and gaskets with new parts, reassembled faucet system, and tested for proper operation and complete leak elimination.
Performed comprehensive plumbing inspection at residential property addressing multiple customer concerns. Inspected water heater installation, verifying proper gas line connection with yellow corrugated flexible gas line and brass fittings, confirmed gas control valve assembly functioning correctly, and documented unit condition with visible safety labels intact. Evaluated under-sink plumbing configuration including copper supply lines with brass shut-off valves, PVC drain assembly with P-trap, and assessed overall system integrity. Inspected washing machine supply faucets for age-related wear and potential leak concerns, finding no active leakage present at time of inspection. Provided recommendations for future installation of exterior water spigot at rear of property and discussed options for capping gas line serving fireplace if desired by customer.
Responded to follow-up service call to investigate recirculation or cross connection issue that developed after recent tankless water heater installation. Inspected plumbing manifold assembly with multiple braided stainless steel flex lines and white water supply lines to identify potential cross connection points. Evaluated gas cooktop in preparation for upcoming countertop replacement and assessed gas line configuration for necessary modifications to accommodate new installation.
Responded to service call for leaking garbage disposal unit. Upon inspection, identified an InSinkErator Pro Disposer with leak originating from the sink flange connection. Documented existing conditions with photographs showing the disposal mounting assembly and drain opening. Assessed the disposal flange seal and mounting hardware for proper installation and integrity. Determined source of leak and provided recommendations for repair or replacement of affected components to restore proper function and eliminate water leakage.
