404-585-8990
770-PLUMBER
Rating
Reviews
Name: Gabriel Tarbutton
Customers say: The reviews reflect an overwhelmingly positive sentiment toward the plumbing service. Customers consistently praise the technicians for their professionalism, knowledge, and efficiency in handling various plumbing issues. The overall tone is decidedly positive, with recurring themes of excellent customer service, prompt response times, and thorough explanations of problems and solutions. Clients frequently mention how technicians are courteous, helpful, and skilled at resolving issues quickly, particularly in emergency situations. Many reviews highlight the company's reliability during stressful water-related emergencies and appreciate the technicians' ability to provide clear communication throughout the service process. The quality of work is consistently described as excellent, with customers expressing confidence in recommending the service to others and indicating they would use the company again for future plumbing needs.
Gabriel was wonderful! He was very nice and friendly. He was knowledgeable, finished in a timely manner and cleaned up before leaving. He is certainly a great representative of your company!
Gabriel is fantastic! He did such a good job removing pvc pipe from my slab to prepare for a freestanding tub, floor mount tub filler and rerouting shower lines!
Response from True Plumbing:
Thank you, Melissa! We are delighted to hear that Gabriel took such good care of you and will be sure to pass your kind words onto him. Thank you for your trust, and we hope you enjoy your new tub!
Very professional and knowledgeable.
Response from True Plumbing:
Thank you, Mohammad for the outstanding review! Please give us a call anytime we can be of service.
Response from True Plumbing:
Thank you so much for the five star review! We appreciate it!
True’ plumber showed up on time and completed the job in quick fashion. Their charge was more than reasonable for the amount of work involved.
Response from True Plumbing:
Thank you, Alex! We are grateful for your trust and glad that you felt your service was reasonably priced for the amount of work involved. We always want our customers to feel like they are being treated fairly and honestly. Please give us a call back anytime we can help in the future!
True has done a great job for us on two different occasions Came quick on an emergency call Came back the next day when they said they would Explained everything to us so no shocks Gabriel was polite…thorough Rarely does spending money seem so painless LOL
Response from True Plumbing:
Thanks Jack for the wonderful review! It is never a good day when you’re having a plumbing problem so we really do hope to make the process as painless as possible for you. Thanks for your continued trust! We appreciate you!
Gabriel and his crew were professional, on time, and worked hard to get our big job done right. We are so happy we went with True Plumbing. The team took care of us. Thank you!
Response from True Plumbing:
Hi Robert, we are delighted to hear it! Thank you so much for taking the time to share your experience with us. We’re here for you anytime you need us!
Gabriel Professional, Prompt, Helpful and Knowledgeable Thank you
Response from True Plumbing:
Thank you Christina for the excellent review. We’re so glad we could take good care of you and look forward to the opportunity to serve you again in the future!
This is the third time we have called on True Plumbing and once again they sent a clean cut, well mannered, articulate and knowledgeable representative. He was relatively quick and left the area clean. On another note I think they could easily start a dating service as the young men they hire seem to be of exceptional quality.
Response from True Plumbing:
Candy, thanks so much for your awesome and helpful review! Honestly, we know it can be nerve wracking to have a stranger in your home to fix a plumbing problem, so we always want to hire techs who are professional, polite and put the customers at ease. We’re happy to hear you’ve had consistently great experiences with our guys! We’re here for you anytime!
Gabriel was great!! Friendly, knowledgeable and professional!!
Response from True Plumbing:
We’re happy to hear it! Gabriel will love hearing your kind words too. At your service anytime!
Worked within confined area. Team worked efficiently to have hot water available within a couple of hours.🙂
Response from True Plumbing:
When you don’t have hot water, you need it back fast! We’re so glad we could help and hope we can serve you again in the future.
Gabriel is always so professional and explains everything.
Response from True Plumbing:
That’s always our goal. Gabriel will be delighted to hear it. Thanks for the 5-star review and please give us a call if we can be of service in the future!
Appreciated the communication we had with the technician!
Response from True Plumbing:
Communication is a huge part of our Worry-Free Guarantee! We appreciate your trust and the opportunity to serve you.
True plumbing is my go-to for a few reasons, but the most important is their intuitive and speedy customer service! Proactive communication, thorough and honest work…things that are becoming rare air today!
Response from True Plumbing:
Thank you for taking the time to share your experience! It means so much to hear that our customer service and communication have stood out to you. That’s exactly what we work hard to deliver every day. We truly appreciate your trust and are always here when you need us!
Excellent experience with True Plumbing! They are prompt. Courteous. Skilled and willing to put in the extra effort. They are not cheap but you get real value for the money spent. I would definitely recommend to family and friends.
Response from True Plumbing:
Thank you for taking the time to share your experience! We’re so glad our team’s prompt, courteous service and extra effort stood out. Providing real value and work you can trust is always our goal. We truly appreciate your recommendation and are always here when you need us!
Completed on-site assessment for installation of Moen Flo smart water monitoring and shut-off systems across three properties. Evaluated existing plumbing infrastructure, including main water supply lines and accessible piping configurations in crawl space areas, to determine optimal placement locations for the flow monitoring devices and automatic shut-off valves.
Conducted on-site evaluation for Moen Flo smart water monitoring and automatic shut-off system installation across three properties. Assessed existing copper supply line configuration, main water shut-off valve accessibility, and determined optimal mounting locations for flow sensors and control units in utility areas with exposed plumbing infrastructure.
Conducted comprehensive site assessment across three properties to provide estimate for Moen Flo smart water monitoring and automatic shut-off system installation. Evaluated existing plumbing infrastructure, including copper supply lines, PVC drainage systems, and main water service entry points in attic and crawl space locations. Documented electrical outlet availability and accessibility for system power requirements, noting existing 120V receptacles mounted on structural framing near potential installation zones. Assessed compatibility of current plumbing configurations with Flo device integration points, examining pipe materials, valve locations, and available installation space within confined areas containing fiberglass insulation and structural framing members.
Performed exploratory excavation to locate and expose underground utility infrastructure per approved scope of work. Excavated compacted soil and removed material to access buried piping system running through the work area. Encountered water accumulation in excavation zone with turbid conditions indicating potential drainage or leak issues. Exposed metallic conduit or pipe partially embedded in substrate for inspection and assessment. Backfilled excavation area with crushed stone aggregate material and performed grading and leveling operations on driveway surface to restore site conditions. Completed material placement and surface preparation to ensure proper compaction and drainage.
Completed copper pipe repair beneath cabinet fixture. Addressed severely corroded copper piping that exhibited extensive green patina, verdigris, and heavy oxidation from prolonged moisture exposure. Removed deteriorated white insulation material that had become heavily water-damaged, discolored, and compromised around the pipe connections. Replaced corroded copper fittings and sections showing advanced corrosion with pitted surfaces and multiple oxidation patterns. Installed new copper components and properly insulated repaired sections to prevent future moisture intrusion and corrosion.
Responded to main sewer line blockage located approximately 90 feet from access point. Performed high-pressure water jetting to clear obstruction and restore proper flow. Conducted video camera inspection of the line to assess condition and identify any additional concerns or damage requiring attention.
Responded to service call for leaking toilet and non-functioning sump pump with sewage odor. Performed inspection of toilet fixture and documented condition of plumbing components. Assessed sump pump system to determine cause of malfunction and odor issue, and provided estimate for replacement of defective unit.
Completed complimentary sewer scope inspection via crawlspace access for property under contract during due diligence period. Camera inspection revealed concerns documented in video footage at approximately 37-39 feet from access point, with evidence of moisture intrusion affecting surrounding insulation materials in crawlspace area. Video documentation provided to requesting party for evaluation and replacement quote preparation.
Responded to service call for pilot light outage. Upon inspection, successfully relit pilot light and verified proper ignition and flame characteristics. Confirmed system pressure readings were within normal operating parameters and all safety controls functioning correctly.
Responded to service call for leaking faucet in mechanical utility space. Upon inspection, verified pressure readings on system gauge connected to insulated piping via brass fitting to ensure proper water pressure levels were maintained. Addressed leak issue and confirmed system integrity with all connections secure and functioning properly.
Assessed upstairs bathroom plumbing fixtures requiring completion and repair from previous work. Documented existing bathtub faucet assembly with chrome-plated spout and temperature control dial featuring cross-handle valve. Identified replacement dial plate specifications for American Standard fixture. Discussed scope of work including gas line capping at stove location, pot filler relocation, and bathroom finishing requirements to address burn damage from prior installation.
Responded to water leak investigation where remediation team had opened walls for access. Located source of leak in crawl space area affecting wooden structural members and plumbing system. Documented deteriorated beam with compromised knot hole and water damage, along with copper piping showing oxidation beneath floor joists. Identified drainage system with white PVC piping and black rubber coupling requiring attention due to moisture intrusion affecting both new and aged wooden framing members.
# Job Description Responded to service call for malfunctioning toilet flange and defective shut-off valve. Upon inspection, found toilet flange severely corroded with significant rust deterioration and debris accumulation, rendering it unable to properly seal the toilet to the drain pipe. The flange showed extensive wear with compromised structural integrity around the mounting area. Assessed the water supply shut-off valve serving the toilet and confirmed it would not fully close, preventing complete water isolation to the fixture. The valve assembly featured a chrome-plated body with braided metal supply line connection. Testing revealed internal component failure preventing full valve closure, creating a potential for water damage and making future toilet service impossible without main water shut-off. Documented existing conditions through photography showing the deteriorated flange with brown corrosion staining on surrounding floor tiles and the wall-mounted shut-off valve inst
# Service Report Successfully disconnected and capped all kitchen plumbing connections in preparation for customer's kitchen remodeling project. Performed pressure testing of the water system to verify integrity of caps and ensure no leaks were present during the renovation period. All supply lines were properly shut off, disconnected from existing fixtures, and securely capped using appropriate brass fittings to maintain system pressure and prevent water damage while kitchen work is in progress. Customer was advised to contact us when ready for reconnection services upon completion of remodeling work.
Replaced faulty flush valve assembly in TOTO toilet. Installed new components and verified proper water flow and tank filling operation. System now functioning correctly with no leaks observed.
Inspected bathroom plumbing system to diagnose recurring backup issues affecting toilets and tubs on upper level. Identified potential double wye configuration requiring attention. Performed pressure testing with gauge reading approximately 125-130 PSI, which was documented with photographs along with ceiling access point marked for future reference.
Responded to water heater service call. Diagnosed issue with digital temperature control panel showing 10°F reading and illuminated blue function indicators. Inspected bathroom fixture controls and found mineral deposits on the chrome valve handles that were affecting proper operation. Descaled components and recalibrated temperature settings to restore normal functionality.
Successfully installed a Rinnai tankless water heater system with proper venting and an expansion tank. System includes all necessary plumbing connections with copper pipes, brass fittings, and insulated lines. Unit was tested and confirmed operational with temperature set to 125°F per manufacturer specifications.
Diagnosed low water flow issue in master bathroom sink. Inspected chrome faucet and aerator, finding mineral buildup restricting water flow. Removed, cleaned, and reinstalled aerator, restoring normal water pressure to the fixture.
Responded to service call for a leak in crawlspace pipe. Inspection revealed excessive pressure (approximately 100 PSI) on the system gauge, which was causing the leak. Installed a new expansion tank with proper strapping to regulate pressure and replaced the damaged pipe section, successfully resolving the leak issue.
Conducted follow-up inspection regarding customer report of icemaker error code after our previous drain installation. Examined the installation site and documented the current configuration with photos, showing the HVAC component with connected white braided condensation lines properly installed on wooden flooring. Determined the issue appears to be related to communication between the drain installation and the icemaker system rather than our plumbing work.
Replaced damaged dishwasher drain line with new PVC P-trap assembly and installed copper vertical drain pipe to prepare for new dishwasher installation. Serviced two toilets by replacing worn internal components to restore proper function and prevent leaking.
Responded to service call for toilet experiencing repeated clogging after 4-5 uses. Upon inspection, discovered partial blockage in trapway restricting water flow. Successfully cleared obstruction using auger and verified proper drainage with multiple test flushes.
Responded to service call for leak in crawlspace. Inspected plumbing system and identified water leakage from a red valve fitting connected to the P-trap under bathroom sink. System pressure test showed readings between 100-150 PSI, which exceeds normal operating range. Replaced damaged valve, verified proper drainage function, and documented water damage to surrounding ceiling/wall that requires separate repair.
Responded to service call for clogged drains in basement following recent septic tank pumping. Inspection revealed kitchen sink drainage issues with visible residue accumulation and a more severe problem in the basement where water damage had caused significant deterioration of the parquet flooring, creating a collapsed section. Successfully cleared the blockage and advised customer on necessary flooring repairs.
