404-585-8990
770-PLUMBER
Rating
Reviews
Name: Gabriel Tarbutton
Customers say: # Customer Sentiment Analysis The reviews reflect overwhelmingly positive sentiment toward the plumbing service. Customers consistently express high satisfaction with the professionalism, knowledge, and communication skills of the technicians. The service is frequently described as thorough, prompt, and of excellent quality. Many reviews highlight how well technicians explained procedures and options before beginning work, demonstrating transparency that customers clearly appreciate. The overall tone is strongly positive, with recurring themes of trustworthiness, attention to detail, and exceptional workmanship. Customers particularly value the technicians' ability to solve problems efficiently while maintaining clear communication throughout the process. The service appears to exceed expectations in terms of quality, timeliness, and customer care, with many reviewers indicating they would use the service again or recommend it to others. The professional yet friendly demeanor of the technicians creates a positive customer experience even during potentially stressful plumbing situations.
Gabriel is fantastic! He did such a good job removing pvc pipe from my slab to prepare for a freestanding tub, floor mount tub filler and rerouting shower lines!
Very professional and knowledgeable.
Response from True Plumbing:
Thank you so much for the five star review! We appreciate it!
True’ plumber showed up on time and completed the job in quick fashion. Their charge was more than reasonable for the amount of work involved.
True has done a great job for us on two different occasions Came quick on an emergency call Came back the next day when they said they would Explained everything to us so no shocks Gabriel was polite…thorough Rarely does spending money seem so painless LOL
Response from True Plumbing:
Thanks Jack for the wonderful review! It is never a good day when you’re having a plumbing problem so we really do hope to make the process as painless as possible for you. Thanks for your continued trust! We appreciate you!
Gabriel and his crew were professional, on time, and worked hard to get our big job done right. We are so happy we went with True Plumbing. The team took care of us. Thank you!
Response from True Plumbing:
Hi Robert, we are delighted to hear it! Thank you so much for taking the time to share your experience with us. We’re here for you anytime you need us!
Gabriel Professional, Prompt, Helpful and Knowledgeable Thank you
Response from True Plumbing:
Thank you Christina for the excellent review. We’re so glad we could take good care of you and look forward to the opportunity to serve you again in the future!
This is the third time we have called on True Plumbing and once again they sent a clean cut, well mannered, articulate and knowledgeable representative. He was relatively quick and left the area clean. On another note I think they could easily start a dating service as the young men they hire seem to be of exceptional quality.
Response from True Plumbing:
Candy, thanks so much for your awesome and helpful review! Honestly, we know it can be nerve wracking to have a stranger in your home to fix a plumbing problem, so we always want to hire techs who are professional, polite and put the customers at ease. We’re happy to hear you’ve had consistently great experiences with our guys! We’re here for you anytime!
Gabriel was great!! Friendly, knowledgeable and professional!!
Response from True Plumbing:
We’re happy to hear it! Gabriel will love hearing your kind words too. At your service anytime!
Worked within confined area. Team worked efficiently to have hot water available within a couple of hours.🙂
Response from True Plumbing:
When you don’t have hot water, you need it back fast! We’re so glad we could help and hope we can serve you again in the future.
Gabriel is always so professional and explains everything.
Response from True Plumbing:
That’s always our goal. Gabriel will be delighted to hear it. Thanks for the 5-star review and please give us a call if we can be of service in the future!
Appreciated the communication we had with the technician!
Response from True Plumbing:
Communication is a huge part of our Worry-Free Guarantee! We appreciate your trust and the opportunity to serve you.
True plumbing is my go-to for a few reasons, but the most important is their intuitive and speedy customer service! Proactive communication, thorough and honest work…things that are becoming rare air today!
Response from True Plumbing:
Thank you for taking the time to share your experience! It means so much to hear that our customer service and communication have stood out to you. That’s exactly what we work hard to deliver every day. We truly appreciate your trust and are always here when you need us!
Excellent experience with True Plumbing! They are prompt. Courteous. Skilled and willing to put in the extra effort. They are not cheap but you get real value for the money spent. I would definitely recommend to family and friends.
Response from True Plumbing:
Thank you for taking the time to share your experience! We’re so glad our team’s prompt, courteous service and extra effort stood out. Providing real value and work you can trust is always our goal. We truly appreciate your recommendation and are always here when you need us!
Gabriel called prior to coming , was here within the stated window. Good explainer and no over selling. Once again he made reasonable suggestions for a couple of issues. Fast service and wonderful front office service also.
Response from True Plumbing:
Thank you so much for the positive review! We always strive to give homeowners the information they need to make good decisions for their homes with no upselling! We are glad you had such a great experience with Gabriel. At your service anytime!
Completed rough-in plumbing installation for freestanding tub according to approved quote specifications. Installation included running horizontal supply lines through wall framing and mounting necessary valve/control unit to wooden studs. Documented installation with photos prior to drywall completion.
Excavated area to locate source of water leak as per approved quote. Located and exposed damaged pipe embedded in saturated clay soil. Dig team confirmed the leak's location and provided access for necessary repair work.
Responded to service call for bathroom plumbing issues. Successfully snaked shower drain to restore proper drainage function. Retrieved sink stopper screw top that had fallen down drain. Documented condition of drain fixtures and surrounding tile for service records.
Completed installation of Kohler Santa Rosa toilet as specified in the approved quote, replacing the existing American Standard model. Properly positioned and secured the new elongated bowl toilet against the wall in the bathroom with hexagonal tile flooring. Noted water damage on the wall behind the previous toilet that may require future attention.
Inspected customer concern regarding excessive protrusion of previously installed hose bib. Examined the copper piping configuration at shutoff valve location and verified installation integrity. Customer was shown the standard extension length of the copper pipe, which was properly installed according to industry specifications, not the 20 ft claimed by customer.
Successfully installed Moen Flo water monitoring system in utility area, integrating it with existing plumbing infrastructure. System was properly mounted to wall with complete connection to water lines, including necessary valves for isolation and service. Unit was powered and verified operational before completion.
Performed inspection and replacement of upstairs toilet as per approved quote. Documented existing water supply fixture condition with photographs showing aging hose bib installed in painted brick wall corner with visible wear on metal components and surrounding wall surface.
Completed PRV replacement as per approved quote. Installed new pressure regulating valve in the plumbing system, connecting it to the existing blue PVC supply lines. Verified proper function with pressure gauge showing appropriate PSI readings within operational parameters.
Conducted on-site assessment for potential installation of Moen Flo smart water monitoring system. Evaluated current plumbing configuration, including existing brass valve assembly, PVC piping, and connection points to determine optimal placement and compatibility requirements for the Moen Flo device. Photos taken of installation area for detailed quote preparation.
Successfully installed a new 40-gallon Rheem Classic water heater in residential utility closet. Completed proper connection of all copper supply lines, expansion tank, and ventilation pipe. Installation verified to be in good working order with no leaks detected.
Responded to service call for clogged shower line. Performed inspection of floor drain with checkerboard pattern tile surround. Used digital diagnostic equipment which registered reading of 420, indicating significant blockage. Successfully cleared obstruction in shower drainage system and verified proper water flow after service.
Investigated water leak in parking lot. Observed significant asphalt deterioration with multiple cracks allowing water pooling. Documented damaged surface condition with visible water collection in depressions throughout the compromised pavement area.
Successfully installed electric toilet in customer's bathroom. Unit features contemporary design with electronic control panel and LED indicators. Verified proper electrical connection and tested all functions for optimal performance.
Payment: Check Upon arrival at the residence, I conducted an initial investigation into potential underground leakage causing sinkholes in the concrete area located between the two buildings. The sinkhole is positioned centrally between both structures, suggesting the leak may originate from a shared main line or an individual service line from one of the buildings that is running continuously. During the inspection, I found that the water meter for Building B (left side) is currently buried and inaccessible, though management reported a consistently high water bill for this unit, which strongly indicates a leak. Conversely, the water meter for Building A (right side) is currently registering usage due to an existing irrigation leak and a backflow preventer leak. Because of this constant flow, I am unable to verify if there is an additional secondary underground leak for Building A until the known surface leaks are repaired.
Arrived to investigate leak in laundry room. Upon original inspection, it looked like the washing machine drain was overflowing. I performed a test and confirmed my findings that the washing machine drain is overflowing. Customer opted to have the washing machine drain cleared. I performed a mini flex shaft, drain cleaning service and tested for flow to find that everything was functioning properly. I did mention to the customer that there’s no guarantee on this work and that if problems persist, we may need to address piping behind the wall as it may be original to the home. But as of now, everything is working great
Sold for Friday
Payment: check Removed existing leaking 50gal water heater and installed new Rheem commercial grade water heater in its place with new supported expansion tank and new shutoff valve. Tested for leaks at the meter.
Payment: Check Furnish and install (4) new basket strainers. This price also includes replacing all the pvc pipe associated with each compartment drain if necessary. We will replace the 2” ptrap as well if necessary to make new connections. Thoroughly test each drain. Schedule for January 19th, 1-5pm
Arrived at residence to investigate potential issues with work that we performed recently I noticed that the hallway bath drain was leaking. I removed it and replaced the seal under workmanship warranty and tested thoroughly for leaks. Customer also mentioned that the hot water was running out Quickly. I remove the water heater covers over the thermostats and elements and tested everything for Continuity and it looks like everything is functioning properly. I did adjust the temperature 5° higher and mentioned that maybe there was a loose connection somewhere and buy performing my tests. The issues have been resolved. I recommended the customer. Keep an eye on it and give us a call if problems persist.
Payment: Check Arrived to perform cartridge replacement. Removed cartridge and found that rear piece was not replaceable. I removed the internal components and replaced in the rear cartridge and added gaskets to attempt to address leaks. Also completely replaced front components. Tested for leaks and found it was functioning properly. I did notice that the tub spout was now leaking. Showed customer and she opted to have it replaced. Removed tub spout, cut copper, and sanded down to provide a good seal. Caulked behind the tub spout and installed new tub spout. Tested for leaks and caulked around the tub spout.
After reviewing kitchen faucet leak and identifying repair parts, determined that the repair is definitely achievable. This includes replacement of hot and cold kitchen faucet cartridges to address constant leaking.
Upon arrival, I performed a camera inspection through the sewer line by opening the cleanout located in the crawl space. I was able to run my camera approximately 20 feet into the concrete pipe. The pipe appears to be original to the home, which is very old, and I would grade its overall condition at about 7 out of 10. The concrete has become brittle over time, and the joints show typical deterioration consistent with its age. There is minor root intrusion visible at most of the concrete joints, which aligns with what is expected in older sewer piping of this type.
Provided estimate for phase one plumbing
This estimate covers the demolition and relocation of the plumbing system for the bathroom vanity. We will begin by cutting out the existing drain lines and water lines at the original vanity location. To accommodate the new preferred location, we will cut through the wall studs to run new PVC drainage piping and new copper water lines. All lines will be transitioned with 90-degree fittings and positioned at the desired location for the new vanity. Please note that the plumbing company is not responsible for any drywall cutting or repair; the customer has confirmed that a separate contractor is on-site and will handle all necessary wall access and restoration. Also replaced thermal expansion tank.
Removed nipple for the gooseneck faucet and resealed with new thread seal and gasket. Tested for leaks.
