404-585-8990
770-PLUMBER
Rating
Reviews
Name: Emiliano Gomez
Fantastic service!
I had a great experience with the man who completed my service call. It was a first visit and he took the time to educate me on several items which at the same time put potential future service needs on my radar. He explained symptoms that indicate potential problems. He explained a few symptoms I did not know whether to be concerned about regarding water pressure and flow. I particularly like how they price the cost of the visit—lower than anyone else I shopped in the past 18 months when some other issues had arisen. Plus they came highly recommended by a 50-year plumber who is retiring soon. Their initial price is fair and reasonable for addressing basic unclogging needs. They seem to understand to value of repeat business. That is rare nowadays.
Emiliano was great! He was very thorough in explaining his findings and process of the sewer line inspection for a prospective house to buy. He offered several options to address fixing the issues. Emiliano arrived promptly, was very respectful of property and very friendly. Great experience and I’d definitely recommend Emiliano and True Plumbing!
Emiliano did a great job with excellent communication. Services were too pricey but please thanks
Emiliano did a great job of cleaning our tankless hot water heater. He went above and beyond and show pictures of before and after. I am very pleased! I will definitely use true plumbing again!
Emiliano gives us great service and is very knowledgeable
Response from True Plumbing:
We love to hear that. Thanks for leaving us a review!
This is one of the most professional service providers we have ever worked with. Open, honest, detailed throughout every stage of our project. Rest assured, for any future plumbing/drain issues, we’ll only be contacting one company.
Every time I use True Plumbing and I thrilled with the work they do and their focus on customer service and satisfaction. They explain everything in detail up front and when finished there are photos to supplement the work they have done. The people in the office and all of their service representatives are polite, professional, and committed to providing the customer with excellent service. I will never use another plumbing company!
Response from True Plumbing:
Thank you Linda for the lovely and detailed review! There is no better compliment than hearing we have earned a repeat customer—that’s always our goal. We appreciate your trust and hope to continue earning it in the future. At your service anytime!
Emiliano provided knowledgeable and transparent service.
Response from True Plumbing:
Thank you so much for taking the time to share your experience! We’ll pass your feedback on to Emiliano. At your service anytime!
12/12/25 Customer scheduled to have a plumbing inspection of home conducted. TP arrived and conducted inspection. Found a break on condensation line from tankless water heater during inspection. Repaired break. Inspection report will be in job task details. Customer approved to have tankless water heater flushed and filters cleaned. Office will confirm date and time.
12/12/25 Customer called to have a leaking hose bib repaired. TP arrived and checked water pressure to home and found it to be safe at 60psi. Advised to replace hose bib du to age and ware/tare. Turned water off to hose bib and drained. Difficult access to pipe within wall. Pulled dishwasher and accessed pipe by cutting drywall. Removed old hose bib. Furnished and installed a new ball valve hose bib. Turned water back on and tested for leaks. NO Leaks. Secured hose bib with adhesive. Please allow 25-48hrs to dry.
12/11/25 Customer scheduled work to be done. Scope of work is to replace spray hose and nozzle to Kholer Kitchen faucet. Shut water off to faucet and removed compromised hose. Furnished and installed new spray hose and nozzle to kitchen faucet. Turned water on and tested for leaks. NO Leaks and we hope you enjoy your kitchen faucet.
12/11/25 Customer called about a leak coming from a vent in bathroom. TP arrived and checked water pressure. Home pressure was safe at 60psi. Cut ceiling around vent and found a leak coming from a PVC drain pipe. Located toilet above vent and inspected behind fixture. Toilet is a one piece skirted Casta Diva electric bidet. Found a leak on main supply line to unit. Pulled toilet and found flange to be in good condition. Supply line to toilet is specific to unit and will need to order a new hose. Customer will order hose and call back for reinstallation of toilet.
12/10/25 Customer called about a leaking shower head. TP arrived and checked water pressure to home and found it to be safe at 68psi. Thermal expansion tank is functioning properly as well. Removed shower head a tests for leaks. Water stops and NO Leaks. Advised customer to keep monitoring and to call when issue persists. Will leave estimate for repairs in attachment.
12/10/25 Customer called about a toilet that is having problems and water hammering. TP arrived and checks water pressure to home and found it to be safe at 60psi. Inspected tank of toilet and found internal hardware to be worn out and due for a replacement. Advise to replace fill valve, flapper, and supply line to toilet. Advise to install a hammer rest on water supply. Found that the shut off for toilet does not hold at 100% and will need a replacement. Customer would like to replace it on another visit. Furnished and installed fill valve, flapper, supply line, and hammer rest. Turned water back on and tested for leaks. NO Leaks and toilet is fully functional now. Flushed several times and NO water hammering has occurred.
12/10/25 Customer called about a leak in basement. Customer stated they found leak as of last night and are uncertain if issue has been present for longer. TP arrived and inspected area where leak occurred. Several water lines are present and all are intact. Found a break on ventilation connected to furnace. Insulation in vent pipe is wet and moist. Advise to have an HVAC contractor inspect vent. Checked water pressure to home and found it to be safe at 50psi.
12/9/25 Customer called to have estimate for removing garbage disposal. TP arrived and tested unit and found it to be nonfunctional. Customer approved to remove disposal and repipe drains underneath kitchen sink. Removed compromised disposal. Repiped drains underneath kitchen sink and tested for leaks by conducting drop tests. NO Leaks, and kitchen sink is fully operational. Will leave estimate for shower head filter installation and kitchen sink replacement in attachments.
12/9/25 Customer called about slow drain and leak underneath pedestal sink. TP arrived and tested sink. Leak occurred immediately on a slip joint connection. Disassembled p-trap and cleared clog. Found hair and wast build up. Reinstalled p-trap with PVC. Tested connections by conducting a drop test on sink. NO Leaks and sink is now fully operational.
12/8/25 Customer called about a leak in pantry. Customer stated a tub is directly above pantry. TP arrived and examined stains in ceiling, and then bathroom. Found cracks and breaks on tile floor of shower. Advised to have a tile contractor inspect shower pan and tile.
12/8/25 Customer called to have a garbage disposal replaced. TP arrived and replaced compromised disposal with a 1/2HP Badger series garbage disposal. Tested for leaks and NO Leaks. Kitchen sink is fully operational now. Checked water pressure to home and inspected water heaters. Home pressure is safe at 60 psi. Customer has a dual heater set up with improper piping for a parallel system. Oldest heater is from 2008 and newest is from 2012. Highly advise to replace both units and to properly pipe in parallel. Will leave estimate in attachments.
12/8/25 Customer called to have sewer line inspected. TP arrived and located a clean out in crawlspace of home. Drains in home are PVC, as well as clean out. There is 16ft of original cast iron past the clean out in crawlspace. Introduced sewer camera into line and found that the cast iron is in decent condition and will need replacement in future. 4” cast iron transitions into 6” concrete in front of home, near gas meter. Depth at this transition is about 3ft. Found a break in sewer line about 30ft downstream. Depth at break is 6’10”. Advise to replace sewer line at this time, instead of repair. Will leave options for replacement in attachments. There is 10ft of pipe past the break that still needs to be inspected.
Estimates in attachments are setup in 4 phases. Each phase is crucial for the next. Phase one will setup for phase 2 and 4. Phase 2 will prepare for phase 3. Phase 1,2, and 3 will set up for the final phase 4.
12/5/25 Customer called about a leak underneath kitchen sink and an inconsistent leak underneath a bathroom sink. Customer stated that they tightened a connection underneath kitchen sink and have yet to see a leak. Tested sink by conducting a drop test. NO Leaks. Examined disposal underneath kitchen and advise to have an electrician inspect the power supply to unit. Examined drains underneath bathroom sink and found that some connections were loose. Tightened connections underneath sink and tested by conducting a drop test. NO Leaks.
12/5/25 Customer called to have a quote for water heater replacement. TP arrived and checked water pressure to home. Home and pressure is safe at 60psi. Tested Thermal expansion tank by running hot water in order to kick on the water heater. Pressure jumped to 90psi. Thermal expansion tank is compromised and needs a replacement. Water heater system consists only of a 50gal electric unit and a 50 gal Gas unit. Units are pipes in series. Both units are about 9-10 years old, and are at the age of replacement. Will leave estimate for water heaters in attachments. Customer approved to replace 4.8 gal Thermal expansion tank. Shut water off to units and partial drained unit with thermal expansion tank. Removed compromised tank. Furnished and installed a 4.8 gal thermal expansion tank. Tank is mounted by a bracket for support. Turned water back on to units. Ran hot water through out home in order to release any air in pipes. Rechecked pressure and it is steady at 60psi. *Some air may stil
12/5/25 Customer called about a low flow in shower. TP replaced PRV, Thermal expansion tank, and three shower heads on 10/1/24. Checked water pressure and found it to be safe at 70psi. Removed shower head and tested water flow out of shower arm. Flow is good on shower arm. Inspected shower head and found debris/sediment in screen of washer. Cleaned screen and reinstalled. Shower has good flow now. Inspected two other showers and cleaned the screens.
12/4/25 Cuts called about a leaking shower and a leak in ceiling. TP arrived and prepped area in main floor for leak detection. Cut sections of drywall ceiling and was unable to recreate leak. Covered holes in ceiling with plastic and tape. Advised customer to keep monitoring and to document when a leak occurs. Will leave estimate for shower valve replacement.
12/4/25 Customer called to have two faucets replaced in main bathroom. True Plumbing arrived and checked water pressure to Home. Home pressure is safe at 65 PSI. Found handle to the cold water supply on right sink is broken and needs to be replaced. Shut water off to home and drained system. Removed vessel sinks from vanity and disconnected old faucets/pop up assemblies. Furnished and installed two Delta single handle faucets on two vessel sinks. Parts and materials supplied by customer can not be warranted. Turned water back on and tested for leaks. NO LEAKS. Sealed base of vessel sinks with adhesive. Please allow adhesive to dry for at least 12 hrs or until adhesive is clear. We hope you enjoy your new faucets.
12/3/25 Customer called about a Moen Flo that was installed by TP on 10/15/25. Customer stated that app on phone was reading zero flow rate, and that the unit is still in learning mode. Reached out to Moen Flo customer service and found that the internal turbine of unit has failed. Moen Flo will mail in a replacement part to customer. Will return when part arrives.
12/3/24 Customer called about a few issues in home. TP arrived and checked water pressure to home. Home pressure is safe at 65psi. Inspected three toilets in home and found that internal hardware has signs of ware and tare. Advised to replace fill valve, flapper, and supply line. Replaced fill valve, flapper, and supply line on three toilets. Conducted a dye test on powder room and secondary bathroom in upstairs. Inspected two kitchen faucets. One faucet is missing a set screw for handle and the second faucet needs a new cartridge. Customer stated they will reach out to manufacture for repair parts. Inspected faucet in secondary powder room and found some rust underneath hot handle. Could not recreate leak. Advised customer to keep monitoring and prepare for a replacement, given location of leak.
12/2/25 Customer called about a leak on toilet that TP worked on 10/24/25. TP arrrived and tested toilet and found that wax ring has failed. Pulled toilet and inspected flange. Flange is in good condition. Reset toilet with a standard wax ring and a longhorn wax ring on top. Turned water back on and tested. NO LEAKS. Toilet is fully operational now.
12/2/25 Customer scheduled quoted work to be done. Scope of work is to replace Pressure Regulator Valve. Turned water off to home and drained system. Removed compromised PRV. Furnished and installed a 3/4 WATTS PRV. Turned water back on and tested for leaks. NO LEAKS. Home has water pressure of 55psi.
12/2/25 Customer called about a leak in ceiling. TP arrived and found several water stains on ceiling as well as drywall chipping. Advised to cut out damaged section of ceiling and run tests in adjacent bathroom. Prepped area with plastic and tape. Cut out section of ceiling and located bathroom drains. Sprayed tub spout and overflow plate. Leak occurred after a couple of minutes. Caulked tub spout and overflow plate with adhesive. Please allow a 24hr drying period for adhesive and do not let it get wet. Covered opening in ceiling with plastic and tape. 2650 Pleasantdale rd suite15 Doraville, GA 30340
Shower valve needs to be a kit with valve and trim. All kits come with shower arm, shower head, shower trim, and tub spout (basement shower does not require tub spout). A single handle design is advised. FIP or MIP connections preferred on valve. Any other specifications are customer preference. Delta(844-924-7761) Moen(800-289-6636) Kohler(800-456-4537) *A Moen Posi temp single handle shower valve is the default installed by TP. Price adjustment will occur if customer wants TP to supply valve. Can only supply trim in chrome.
12/1/25 Customer called to have a sewer scope of home. TP arrived and could not locate clean out. Pulled toilet in basement. Flange is in good condition. Introduced sewer camera into drain through flange. Cast iron is in decent condition. Cast iron transitions into 4in PVC in front yard near light post. PVC is in good condition. Found a clean out buried in front yard. Unable to locate due to routed power lines in yard as well as terrain depth. Advised to install a clean out near home for maintenance and inspection.
