404-585-8990
770-PLUMBER
Rating
Reviews
Name: Emiliano Gomez
Customers say: # Sentiment Analysis Summary The reviews reflect an overwhelmingly positive sentiment toward the plumbing service. Customers consistently express high satisfaction with the professionalism, knowledge, and efficiency of the technicians. The tone throughout is strongly positive, with recurring themes of excellent communication, thorough explanations of procedures, and prompt service. Customers frequently mention how technicians take time to explain issues and options before proceeding with work. The service is repeatedly described as trustworthy, with technicians demonstrating expertise and attention to detail. Many reviews highlight the company's responsiveness, particularly in emergency situations, with same-day service being appreciated. The quality of workmanship receives consistent praise, with customers expressing confidence in the completed jobs. The overall customer experience appears to be characterized by stress-free interactions and solutions that meet or exceed expectations, leading many customers to indicate they would use the service again or recommend it to others.
Emiliano is great! Very knowledgeable and going the extra mile to make me pleased!
Was very knowledgeable and professional. Answered all my questions and knew the history of the work done already in the house.
Response from True Plumbing:
Thank you so much, Jeremy! We appreciate your continued business and trust. At your service anytime!
Fantastic service!
Response from True Plumbing:
Thanks for the vote of confidence! We appreciate your trust!
I had a great experience with the man who completed my service call. It was a first visit and he took the time to educate me on several items which at the same time put potential future service needs on my radar. He explained symptoms that indicate potential problems. He explained a few symptoms I did not know whether to be concerned about regarding water pressure and flow. I particularly like how they price the cost of the visit—lower than anyone else I shopped in the past 18 months when some other issues had arisen. Plus they came highly recommended by a 50-year plumber who is retiring soon. Their initial price is fair and reasonable for addressing basic unclogging needs. They seem to understand to value of repeat business. That is rare nowadays.
Response from True Plumbing:
Thank you for taking the time to share such a thoughtful review! We’re so glad your visit was a positive one and that our technician took the time to educate you and answer your questions. Helping customers understand what’s going on and what to watch for is something we really value. We appreciate your trust; we never want to earn a customer “for today” but always “for life”! We’re here for you when you need us!
Emiliano was great! He was very thorough in explaining his findings and process of the sewer line inspection for a prospective house to buy. He offered several options to address fixing the issues. Emiliano arrived promptly, was very respectful of property and very friendly. Great experience and I’d definitely recommend Emiliano and True Plumbing!
Response from True Plumbing:
This is great to hear! Thank you for taking the time to share your experience. Buying a home is a big deal and we definitely want to be your partner in helping you make a great decision plumbing-wise. Good luck and please call us anytime you need us!
Emiliano did a great job with excellent communication. Services were too pricey but please thanks
Response from True Plumbing:
Thank you for taking the time to share your experience! We’re glad Emiliano provided excellent communication and took good care of you. We truly appreciate your feedback and your trust, and we’ll be sure to pass along your thanks to him. Always here when you need us!
Emiliano did a great job of cleaning our tankless hot water heater. He went above and beyond and show pictures of before and after. I am very pleased! I will definitely use true plumbing again!
Response from True Plumbing:
We are so happy to hear that! Keeping our customers well informed of what we’re doing is a core part of our business. We appreciate your trust and are here for you anytime you need us!
Emiliano gives us great service and is very knowledgeable
Response from True Plumbing:
He is truly one of our best! Thank you so much for taking the time to share your experience. We are at your service anytime!
Response from True Plumbing:
Thank you so much for the five star review!
Response from True Plumbing:
We love to hear that. Thanks for leaving us a review!
This is one of the most professional service providers we have ever worked with. Open, honest, detailed throughout every stage of our project. Rest assured, for any future plumbing/drain issues, we’ll only be contacting one company.
Every time I use True Plumbing and I thrilled with the work they do and their focus on customer service and satisfaction. They explain everything in detail up front and when finished there are photos to supplement the work they have done. The people in the office and all of their service representatives are polite, professional, and committed to providing the customer with excellent service. I will never use another plumbing company!
Response from True Plumbing:
Thank you Linda for the lovely and detailed review! There is no better compliment than hearing we have earned a repeat customer—that’s always our goal. We appreciate your trust and hope to continue earning it in the future. At your service anytime!
Emiliano provided knowledgeable and transparent service.
Response from True Plumbing:
Thank you so much for taking the time to share your experience! We’ll pass your feedback on to Emiliano. At your service anytime!
Repaired loose tub faucet assembly by tightening connections and securing handle mechanism. Replaced damaged cleanout access with new plug and coupling to restore proper drainage function.
Replaced faulty sump pump and installed new PVC drain pipe in crawlspace. Properly secured connections with purple primer/cement at joints. Vapor barrier was adjusted as needed to accommodate the new plumbing components.
Conducted follow-up inspection regarding customer's complaint of low water pressure in faucet previously serviced. Examined the supply lines under sink, specifically focusing on the braided supply hose connections. Verified proper installation of plumbing components including P-trap and drainage assembly.
Responded to follow-up service call regarding customer's EcoNet-enabled water heater displaying inaccurate tank status on mobile app. Inspected unit showing "SERVICE NEEDED" indicator on control panel. Verified temperature settings and operational status of the Wi-Fi connected heater. Issue appears to be communication discrepancy between actual tank level and app reporting.
Inspected basement with significant water infiltration through aging stone/concrete walls showing visible staining and mold growth. Installed water barrier system along affected wall areas and extended exposed sewer line to proper drainage point to prevent future leakage. Redirected existing plumbing (blue insulated pipes) to ensure proper water flow away from the foundation.
Responded to service call for a leak at the main shut-off valve when in closed position. Replaced water supply line and documented the condition of the valve assembly with photos showing the copper pipe configuration in the access panel. Customer was informed that replacement would be warranty-covered if valve was previously installed by our company, otherwise standard charges would apply for original valve replacement.
Responded to follow-up service call regarding low water pressure in kitchen faucet and insufficient hot water to kids' bathtub. Inspected bathroom fixtures and identified pressure regulator issue affecting kitchen water supply. Adjusted water heater temperature setting to restore proper hot water flow to children's bathtub.
Inspected 30-year-old sewage ejection pump system that had ceased functioning. System consists of a black circular basin installed in concrete floor with dual PVC discharge pipes. Observed electrical components including junction box with indicator light mounted on framing. Customer requires complete replacement of aging ejector pump assembly.
Excavated access point and located water service line near building foundation. Installed PVC pipe with elbow joint at appropriate depth. Completed water service work as specified in the approved quote.
Inspected garbage disposal unit that was leaking from the base. Discovered worn seal causing water seepage during operation. Replaced disposal unit and seal assembly, ensuring proper connection to existing plumbing. Also completed scheduled first maintenance check on tankless water heater, confirming proper installation and optimal operation parameters.
Conducted a site assessment for a reported water leak in the main line between the meter and house. Inspected the basement/utility area which contains a water heater system with copper piping and a blue cylindrical tank (possibly filtration or pressure). Observed evidence of excavation in the dirt floor area, suggesting previous attempts to address the leak issue or related plumbing work.
Replaced worn toilet flapper with new unit to resolve flushing issues, and installed customer-supplied faucet fixture. Inspected master shower odor source and provided recommendations for remediation.
Diagnosed A.O. Smith 70-gallon gas water heater with no hot water output. Determined pilot light would not remain lit due to failed thermocouple; replaced thermocouple assembly, cleaned burner assembly, and verified proper ignition and operation. Unit now functioning correctly with appropriate hot water recovery.
Responded to service call for leaking sink with drainage issues. Inspected double-basin kitchen sink where garbage disposal side was leaking and second basin wasn't draining properly. Customer also reported water in unfinished basement, but source couldn't be definitively determined as it may be weather-related with no visible ceiling damage in the affected area.
Conducted inspection of reported shower leak and found water pressure significantly elevated at approximately 80-90 PSI, well above recommended residential levels. Adjusted pressure regulating valve to bring system within standard operating range and inspected shower control fixture for proper function. Leak resolved after pressure adjustment with no signs of residual water damage to ceiling below.
Identified and repaired ceiling leak caused by corroded pipe fitting in living room. Removed damaged section, installed new PVC pipe with proper 90-degree bend and secure metal clamps, ensuring proper connection to existing plumbing system. Confirmed repair by testing water flow with no further leakage observed.
Responded to service call for clogged toilet in accessible bathroom with grab bars. Upon inspection, found significant waste material and brown staining inside bowl. Successfully cleared blockage using plumbing snake and verified proper flush operation before completing service.
Responded to service call for clogged toilet. Upon inspection, found significant mineral buildup and corrosion in tank components with rusty water. Performed pressure test (reading approximately 100 psi) and cleared blockage. Recommended replacement of aging internal flush components to prevent future clogs.
Responded to service call for sink odor issue. Inspected under-sink plumbing configuration, including P-trap assembly, garbage disposal unit, and associated drainage components. Examined bathroom ceiling access panel and surrounding plumbing fixtures. No trip charge applied as noted in service request.
Inspected customer's plumbing system after reports of high pressure in shower when faucets are activated. Located and examined expansion tank in utility area, which was found to be waterlogged and not properly absorbing pressure fluctuations. Replaced expansion tank and adjusted pressure regulator to manufacturer specifications, resolving the issue.
Diagnosed and repaired leaking toilet by replacing deteriorated rubber flapper/tank seal. Removed damaged circular gasket which showed significant wear and replaced with new component to restore proper water retention in tank and eliminate leak.
Identified and adjusted water supply valve that was partially closed, causing low pressure at kitchen sink. Verified proper operation after adjustment with normal water flow restored.
Responded to customer's report of a water leak near meter in front yard. Excavated area around suspected leak, revealing a compromised sprinkler system connection with significant soil saturation. Located and exposed the main shut-off valve which was heavily encrusted with mud, indicating ongoing leakage issue.
Responded to emergency call for broken valve on PVC pipe in pool house. Upon arrival, confirmed customer had already shut off water supply. Replaced damaged PVC valve at T-junction with new assembly, ensuring proper fit and secure installation against the wooden support structure. Tested system functionality after repair with no leaks observed.
Installed customer-supplied kitchen faucet after finding disconnected sink piping. Reconnected all plumbing components and verified proper water flow and drainage without leaks. System now functioning correctly with new fixture properly secured to countertop.
