404-585-8990
770-PLUMBER
Rating
Reviews
Name: James Gibson
Customers say: The reviews reflect an overwhelmingly positive sentiment toward the plumbing service. Customers consistently praise the technicians for their professionalism, knowledge, and efficiency in handling various plumbing issues. The overall tone is decidedly positive, with recurring themes of excellent customer service, prompt response times, and thorough explanations of problems and solutions. Clients frequently mention how technicians are courteous, helpful, and skilled at resolving issues quickly, particularly in emergency situations. Many reviews highlight the company's reliability during stressful water-related emergencies and appreciate the technicians' ability to provide clear communication throughout the service process. The quality of work is consistently described as excellent, with customers expressing confidence in recommending the service to others and indicating they would use the company again for future plumbing needs.
We use True Plumbing a lot and we almost always have James. He is always so knowledgeable. He explains everything to us in ways that we can understand he’s fair! We trust his work and he is a great asset to True Plumbing!
James is excellent!
He was on time, courteous, level-headed, thorough. The best thing is he didn’t exaggerate what needed to be done to get higher ticket sale.
James was fantastic and did an excellent job removing our old vanity and installing the new one, he was polite, professional, and efficient, another great experience with True Plumbin
James is wonderful!!!
Response from True Plumbing:
Thanks so much for the five star review! We are so glad that James took good care of you. At your service anytime!
James did a great job in explaining what he was doing and why
Response from True Plumbing:
Thanks so much for the excellent review! We always drive to make sure our customers feel educated and comfortable about the work we do in their homes. It’s great to hear James came through for you. At your service anytime!
James was great and did a hard job without taking the easy route that would have required additional repairs
Response from True Plumbing:
Thanks for the five star review, Bennett! We always want to do right by our customers, and that means never cutting corners or taking the easy way out. We are so happy to hear that James provide provided you with such excellent service. Please give us a call anytime we can help!
Response from True Plumbing:
Thank you for the five star review and above all for your trust! We are here for you anytime.
Service call was for inefficient, possibly failing water heater. Technician checked out this issue thoroughly and provided very helpful recommendations. Turns out that we don’t need to replace it at this time but will call True Plumbing when we do.
Response from True Plumbing:
Julia, thank you for the outstanding review! We love it when we can save you money and help you find more life in an old appliance. If we can be of service in the future, please don’t hesitate to call us!
I can not emphasize enough how amazing James was today. This is the second time he has been to our home. He has an incredible amount of plumbing knowledge as well as and more importantly emotional intelligence. He listened to us vent and worry but calmly aligned with us and help us find the resolution.
Response from True Plumbing:
Thank you, Michael, for the wonderful review! We know exactly how painful and stressful plumbing issues can be, and it’s always our mission to help our customers feel empowered, informed, and reassured as we work to find solutions. We appreciate your trust and we are here for you anytime!
Clean, thorough. Pride of workmanship!
Response from True Plumbing:
Thank you Phil! That’s exactly what we strive for on every job. We appreciate your trust and are here for you anytime!
Response from True Plumbing:
Thank you so much for the five star review!
James is always professional when he comes to do a job for us! He provides a lot of information he comes on time and does a great job
Response from True Plumbing:
Thank you so much! We are so happy to hear this and will pass your excellent feedback on to James! It’s always our goal to provide timely and professional service. Call us back anytime you need us!
James was great. Examined the problem with piping and explained how to repair, along with cost.
Response from True Plumbing:
Thanks so much for the 5-star review! It’s always our goal to make sure our customers understand the problem at hand and our proposed solutions. We’re glad James came through for you and hope you’ll call back if we can be of service again!
Response from True Plumbing:
Thank you so much for the 5-star review! At your service anytime.
Responded to service call for malfunctioning water heater and performed comprehensive system flush using professional flush kit, as unit had not been serviced since June 2024. Successfully replaced under-sink water filtration cartridge, removing old filter element and installing new replacement component to restore proper water quality and flow. All plumbing connections verified for proper operation and system returned to full functionality.
Assessed sewer line leak located 5-6 feet below concrete surface between cleanout and street connection. Documented existing conditions including exterior access point near building foundation and interior pipe deterioration. Trip charge waived for estimate.
Performed sewer scope inspection for pre-purchase property evaluation in coordination with home inspector. Located and accessed cleanout consisting of white PVC pipe with valve assembly, successfully completed camera inspection of main sewer line to assess condition and identify any defects or blockages.
Responded to report of ceiling leak and conducted thorough inspection of affected areas. Documented extensive water damage to interior ceiling with compromised drywall, exposed structural framing, and material deterioration indicating active moisture intrusion. Traced leak source to bathroom directly above damaged ceiling area. Inspected shower and tub enclosure, identifying improper sealing around shower valve and tub spout penetrations as likely entry points for water migration. Photographed all damaged areas and plumbing fixtures for documentation purposes. Recommended immediate repairs to shower valve sealing, re-caulking of tub spout, and replacement of water-damaged ceiling drywall once source is properly remediated.
Responded to service call for clogged dual sink drain system with improper drainage. Successfully cleared blockage in connected drain lines, restoring proper flow to both sink fixtures. Provided estimate for replacement of 130-gallon electric water heater. Assessed multiple outdoor hose spigots with worn valve components requiring replacement and documented broken Symmons Temptrol shower valve handle assembly for future repair.
Performed complimentary sewer scope inspection and evaluated plumbing system conditions. Assessed water heater requiring replacement due to age and condition, tested water pressure using calibrated gauge, and documented existing infrastructure including corroded copper piping with brass valve assembly and structural deterioration in utility area foundation corners.
Responded to service call for leaking outdoor hose spigot on exterior brick wall. Upon inspection, identified water leakage at the connection point of the PROFLO M-21L hose bib where the fixture penetrates the wall, with visible corrosion and rust present on the galvanized metal components and copper piping. Repaired the faulty spigot assembly to restore proper function and eliminate the active leak.
# Sewer Scope Inspection Performed video camera inspection of sewer line to investigate reported sewer issues. Upon arrival, discovered that the provided images did not capture the sewer line interior as expected, but instead documented crawlspace conditions including HVAC ductwork, mechanical components, and structural elements. Unable to complete sewer scope inspection as camera was not deployed into the actual sewer lateral or main line. Recommend rescheduling service to properly access sewer cleanout and conduct thorough video inspection of the underground drainage system to identify any blockages, root intrusion, pipe damage, or other defects affecting sewer function.
Completed interior restoration work in commercial space with exposed brick walls and wood parquet flooring. Utilized ventilation equipment and protective materials to address moisture or air quality concerns, documenting conditions with comprehensive photography per approved specifications.
Performed maintenance and inspection on dual tankless water heater system. Verified operation of check valve components to ensure proper water flow direction and prevent backflow issues. Inspected electrical connections, wiring harnesses, and gas line installations on both units. Confirmed digital display panels functioning correctly and units operating within normal parameters. All plumbing connections, including copper, PVC, and flexible gas lines, inspected and found secure with no leaks detected.
Responded to reported leak in pool house. Upon arrival, conducted thorough inspection of plumbing system and identified water supply issue at toilet connection. Inspected angle stop valve, flexible supply line, and compression fittings beneath toilet tank. Found compromised connection at water supply valve assembly where chrome fitting meets PVC pipe section. Opened wall access panel to examine main plumbing lines and verify extent of water intrusion. Cut exploratory opening in drywall to assess moisture damage and locate source of leak behind wall cavity. Documented copper piping and valve connections visible through access points. Deployed dehumidification equipment to address moisture in affected area and prevent secondary damage. Photographed all findings including plumbing connections, wall openings, and equipment placement for estimate preparation. Recommended replacement of angle stop valve, flexible supply line, and affected PVC sections. Additional scope includes drywall repai
Responded to service call for non-operational 40-gallon electric water heater with previous leak history. Assessed existing water heater installation including copper supply line connections, temperature and pressure relief valve, and electrical connections. Evaluated water filtration system mounted on wall with white PVC manifold configuration and brass fittings for reported low water flow issue. Documented current equipment conditions including water heater positioning on wooden platform, copper piping connections at inlet and outlet, and filtration system plumbing arrangement with copper and PVC components. Provided customer with assessment findings and replacement recommendations for failed water heater unit and filtration system performance concerns.
# Water Heater Service Report Responded to service call for water heater leaking at base. Upon inspection, found Navien NPE-240A2(ND) tankless natural gas water heater with visible rust staining and corrosion on mounting surface and horizontal pipe connections beneath unit. Documented existing conditions showing brown discoloration on white plumbing components and mounting bracket area, indicating previous or ongoing moisture exposure. Photographed unit identification labels, serial number 2087C2131766045, and current installation configuration including yellow flexible gas line, PVC venting, electrical connections, and digital control panel. Unit specifications confirmed as instantaneous natural gas water heater with 5.6 GPM maximum flow capacity. Captured evidence of rust patterns on mounting hardware and pipe connections for assessment and repair recommendations.
# Service Report: Sewer Line Stoppage Clearance Responded to a sewer line stoppage at a residential property. Upon arrival, excavated a trench approximately 2-3 feet deep along the exterior foundation to expose the underground drainage system. Located the affected white PVC sewer line running from the structure to the main connection point. Utilized drain cleaning equipment with motorized auger to access and clear the blockage through exposed cleanout access points in the line. Identified two access caps in the system - one weathered green cover and one white circular cap - which provided entry points for cable insertion and inspection of the line condition. Successfully cleared the stoppage and restored proper flow through the sewer line. Verified system functionality through multiple access points. Excavation revealed the pipe configuration and allowed for thorough assessment of the drainage infrastructure condition. All exposed piping appeared structurally sound with proper conne
Conducted follow-up inspection on previously unserviced toilet reported as not functioning properly. Visual examination of tank interior revealed standard flush mechanism with flapper valve, fill tube, and float assembly in normal operating position. Water supply line and shutoff valve appear properly connected with no visible leaks. Documentation photos taken of tank interior components and external toilet installation.
Inspected Rheem water heater that had accumulated water in the drain pan. Performed visual assessment of the unit and surrounding plumbing connections, noting proper installation of P-trap assembly and all associated piping. Verified functionality of water heater components and checked for source of leak.
Inspected toilet leaking from base and identified wax ring failure. Removed toilet, replaced wax ring and bolts, then reinstalled and secured toilet properly. Also examined plumbing access area to investigate customer's basement water concerns, but found no evidence of supply line or main pipe leakage related to the toilet issue.
Located and repaired freeze break in copper pipe at exterior corner junction where white wall meets brick wall. Moisture damage had caused significant mold growth on white wall surface. Replaced damaged section of pipe and verified system integrity after repair.
Successfully installed an ice maker box with copper water supply line and shutoff valve. Completed connections to existing plumbing system and verified proper operation before securing access panel.
Completed waste and overflow service for bathtub with visible drain staining and discoloration. Inspected P-trap and PVC pipe connections in crawlspace area, ensuring proper drainage system functionality beneath floor level.
Successfully completed PRV replacement on main water line as requested. Installed new brass pressure regulator valve with proper copper pipe connections. Existing water heater was not serviced per customer instructions.
Replaced leaking thermal expansion tank (dated 03/05/2020) in basement plumbing system. Installation included securing new tank with metal bands and reconnecting to existing copper pipe configuration with appropriate fittings and valves.
Performed complimentary sewer scope inspection at seller's request following buyer's report of separation at PVC to cast iron connection. Accessed property via lockbox in carport. Inspection confirmed separation at transition point between materials. Documentation photos taken of plumbing system including water heater installation with expansion tank and associated copper supply lines showing oxidation.
Inspected severely deteriorated cast iron sewer pipe in crawlspace that shows significant corrosion, surface rust, and structural instability where it connects to foundation. Photos documented the compromised drain line with partial PVC transition and surrounding construction debris, confirming foundation contractor's concern about insufficient support for the plumbing infrastructure.
Completed spot repair on plumbing system, including soldering a new copper pipe connection in the crawlspace area where exposed plumbing and insulation were present. Serviced Rheem water heater installed on wooden platform with proper venting and expansion tank connections.
