404-585-8990
770-PLUMBER
Rating
Reviews
Name: Kyle Trotman
Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting strong customer satisfaction and trust in the plumbing service. Customers consistently express appreciation for the professionalism, expertise, and communication skills demonstrated by the technicians. A dominant theme throughout is the thorough explanation of issues and repair processes, with reviewers frequently noting how well problems were communicated in understandable terms. The prompt and efficient service stands out as a major strength, with multiple mentions of same-day appointments and quick response times that exceeded expectations. Customers repeatedly highlight the personable and friendly nature of the service providers, creating a sense of trust and comfort during what can often be stressful situations. The quality of workmanship receives consistent praise, with reviewers noting successful problem resolution, attention to detail, and going above and beyond standard expectations. Long-term loyalty is evident, with several customers mentioning years of positive experiences and intentions to use the service again for future needs. The fair pricing and accommodating nature of the company further contribute to the highly favorable impression. Overall, the reviews paint a picture of a reliable, customer-focused plumbing service that consistently delivers excellent results while maintaining strong interpersonal relationships with clients.
Kyle is friendly, knowledgeable, and most importantly, HONEST.
Kyle was great. Very helpful.
Called at 4:30. Up and running by 6:00. Called two other services first. Still waiting for a call back!
Kyle did a great job to fix our leaked shower drain and replaced the pipe!! Our house was old so it took him more work and time (though a bit extra charge) to get it repaired. He did an excellent job and explained and answered many of our questions. I will recommend him to everyone who needs a plumber!
Response from True Plumbing:
Thank you so much for the excellent review! We are at your service anytime!
Already did this. Kyle was great! A+ See previous response (from last night)
Response from True Plumbing:
Oops, sorry for the repeat request! We appreciate you taking the time to share your experience with us, and we hope we can be of service in the future!
Kyle was great. A+ Explained the steps needed to fix my plumbing issues along with the prices. Made sure I understood and agreed.
Response from True Plumbing:
Thank you so much for the review! We are delighted to hear that Kyle gave you a thorough explanation and helped you feel comfortable with the repair process. At your service anytime!
Always professional and detail oriented. Very trustworthy!!
Response from True Plumbing:
We love to hear that! Thank you Lara for your trust and your excellent review. We appreciate you!
Good price
Response from True Plumbing:
Thanks for the 5-star review! We appreciate your trust and are here for you anytime.
Response from True Plumbing:
Thanks so much for taking the time to share your experience! We’re at your service anytime!
Kyle is wonderful. I recommend him completely.
Response from True Plumbing:
We love to hear it! Thanks for your recommendation!
Response from True Plumbing:
Thank you so much for the five star review!
Responded to a non-functioning toilet complaint and performed diagnostic inspection of the bathroom plumbing system. Upon arrival, examined the toilet fixture, water supply connection, and associated components including the flexible supply line, wall-mounted shut-off valve, and tank assembly. Inspected the home's water pressure system by checking the pressure gauge on the water heater, which indicated approximately 20 psi. Documented the condition of all plumbing fixtures, connections, and pressure regulation equipment through photographic records for service documentation purposes.
Accessed ceiling cavity to locate and assess reported drain line issue. Upon inspection, identified damaged drain pipe with visible water staining and deterioration. Discovered significant water damage to surrounding wooden structural framing, including advanced rot on support beams. Repaired damaged drain line section and verified proper drainage flow. Documented existing structural damage from previous water intrusion for customer awareness. Restored ceiling access opening upon completion of drain repair work.
Responded to customer concern regarding potential water leak noticed under open sheetrock the previous week. Conducted thorough inspection of bathroom plumbing fixtures including vanity sink with dual-handle faucet assembly and bathtub faucet/spout assembly. Visually examined all accessible chrome plumbing fixtures, supply lines, and drain connections for signs of active leakage, moisture accumulation, or water damage. No active leaks were detected at time of inspection at either the vanity or tub fixtures. Documented current condition of plumbing installations with photographs for customer records.
Responded to customer complaint of sewage odor in basement. Conducted inspection of basement plumbing system and located sewer access cover in concrete floor. Documented existing conditions including sewage ejector pump assembly with visible signs of deterioration, moisture damage, and organic buildup around the installation area. Photographed access point showing PVC discharge piping penetrating through corroded metal cover with accumulated debris and staining patterns indicating potential drainage issues. Assessed pump housing condition and surrounding floor area showing extensive water damage and discoloration. Provided customer with findings and recommendations for line snaking service to address potential blockage causing odor infiltration into living space.
Conducted site assessment for gas line extension to pool area and provided estimate for water heater replacement. Inspected existing gas meter installation and piping infrastructure on exterior brick wall, documenting current system configuration with multiple branch lines and connections. Evaluated gas pressure at interior copper piping using calibrated pressure gauge to verify system capacity for potential additional load requirements.
Provided estimate for installation of iSpring WGB32B-KS three-stage whole house water filtration system. Assessed existing plumbing configuration, including water heater pressure gauge reading and main water line connections. Reviewed customer-purchased filtration unit specifications, which includes sediment reduction, chlorine/chloramine removal, and heavy metals filtration including lead and PFAS compounds.
Responded to report of garbage disposal leaking from top. Upon inspection, identified leak originating from upper mounting assembly where disposal connects to sink flange. Disassembled mounting ring and flange connection, finding deteriorated plumber's putty and loose mounting bolts causing water seepage during operation. Removed existing putty seal, cleaned all mating surfaces on sink flange and disposal mounting bracket, and applied fresh plumber's putty to create proper watertight seal. Reinstalled disposal unit, torqued mounting bolts to manufacturer specifications in proper sequence to ensure even compression of seal. Tested unit with running water and disposal operation to verify leak was eliminated and all connections remained secure under normal operating conditions.
Responded to water leak originating from under-sink plumbing that was migrating down the wall into the crawlspace below. Upon inspection, discovered the leak was actually related to compromised chimney structure in the attic space above, with deteriorated mortar joints and brick efflorescence indicating chronic moisture intrusion. The water was tracking down through the wall cavity from the roof level rather than originating at the sink location. Documented extensive weathering of chimney masonry, crumbling mortar, and water staining on adjacent wooden framing members. Photographed the compromised chimney-to-roof junction, deteriorated brick surfaces, and aged structural timber showing moisture damage. Identified that PVC vent pipes near the chimney appeared intact but the chimney itself requires masonry repair and waterproofing to prevent continued water infiltration into the living spaces below.
Installed Moen Flo smart water monitoring and shut-off system on main water supply line. Connected device to existing plumbing infrastructure with braided stainless steel supply lines and integrated shut-off valves at fixture locations beneath bathroom sink and toilet. System now provides real-time water usage monitoring and automatic leak detection with remote shut-off capability.
Removed and replaced 18-year-old 40-gallon gas water heater with new A.O. Smith ProMax unit. Installation included proper connection of copper supply lines, gas line hookup, pressure relief valve installation, and mounting of expansion tank. Configured all shut-off valves, verified proper venting, and installed drain pan at base for leak protection. Unit leveled and secured, all connections tested for leaks and proper operation.
Conducted estimate for Moen Flo water monitoring system installation on existing copper supply line system with current 3M whole house water filtration. Customer also requested assessment and recommendations for replacing flexible toilet supply lines with more durable hard pipe connections to improve longevity and reduce potential leak risks.
Responded to service call for slow-draining downstairs bathtub. Successfully snaked the tub drain and removed significant accumulation of hair and debris causing the blockage. Also performed proactive inspection of upstairs plumbing fixtures and evaluated water heater pressure relief valve as requested; no active issues identified with upstairs plumbing at time of inspection.
# Service Completed Responded to customer report of brown water discoloration at all faucets throughout the residence. Upon arrival, conducted comprehensive inspection of the plumbing system to identify the source of sediment contamination. Examined the Rinnai tankless water heater installation and associated components. Inspected system pressure monitoring equipment, including pressure gauge assembly mounted on brass manifold fittings showing proper PSI readings. Verified water heater was operating at set temperature of 120°F as displayed on digital control panel. Assessed all incoming and outgoing water lines, including copper gas supply lines, PEX water distribution piping, and PVC exhaust venting. Documented current system configuration with photographs showing pressure gauge assembly with dual needle indicators, brass manifold connections with isolation valves, and complete tankless water heater installation including wall mounting, utility connections, and exhaust termination
Replaced malfunctioning pressure reducing valve (PRV) in utility room near water heater to restore proper water pressure regulation throughout the property. Repaired leaking toilet by servicing the fill valve mechanism and internal tank components, eliminating water waste and restoring proper flush operation.
Conducted follow-up inspection of under-sink plumbing installation completed during previous service visit. Verified proper operation of P-trap drainage system, water supply line connections, and shut-off valves, with photographic documentation confirming all components remain secure and functional with no active leaks detected.
Responded to report of water leak in kitchen ceiling below recently renovated bathroom. Upon arrival, utilized thermal imaging camera to scan affected ceiling area and identify moisture intrusion patterns. Thermal scan revealed temperature anomalies consistent with active water penetration in the vicinity of overhead plumbing fixtures. Accessed bathroom plumbing system from below to inspect drain lines and connections associated with sink installation. Visual inspection of exposed drain assembly and surrounding components showed no immediate signs of active leaking at time of service call, though moisture patterns detected by thermal imaging indicated recent water activity in the area requiring further monitoring or investigation of drain line integrity.
Responded to service call for two malfunctioning toilets. First toilet had inoperative push flush valve; assessed existing manual flush mechanism and recommended upgrade to Sloan EBV-500-A automatic sensor flushometer for improved reliability and touchless operation. Second toilet experienced drainage issue after customer removed flushed wipes but continued to flush incompletely; cleared remaining obstruction from trapway and verified proper flush operation restored.
Responded to commercial location for reports of water staining on ceiling tiles and sewer odor in affected area. Upon arrival, conducted visual inspection of drop ceiling system and identified multiple ceiling tiles with active water damage and discoloration patterns indicating ongoing moisture intrusion. Removed damaged ceiling tile to access plenum space and investigate source of leak. Documented extensive water staining across multiple tiles in grid pattern, with yellowish-brown discoloration consistent with contaminated water or sewage backup. Photographed damage for documentation purposes. Advised customer that further investigation would be required to locate exact source of leak in plumbing system above ceiling, as visual inspection suggested potential drain line or waste line failure causing both moisture damage and odor issues.
Completed plumbing service per approved quote specifications. Replaced faulty toilet flush handle mechanism, restoring proper flushing operation. Tested fixture to verify complete functionality upon completion.
Completed drain repair work as specified in approved quote. Accessed plumbing infrastructure in ceiling cavity where PVC drain lines with mounting straps and copper supply lines were inspected and repaired. Verified proper drainage function and secure pipe mounting throughout the system, ensuring all connections met code requirements.
Responded to service call for toilet not flushing properly and sink clog. Upon inspection, found toilet tank components showing signs of wear and mineral buildup affecting flush performance. Cleared obstruction in sink drain line and restored proper drainage. Tested toilet flush mechanism and verified proper water flow and refill cycle operation. Both fixtures returned to normal working condition.
Responded to service call for insufficient hot water temperature and loose faucet fixtures. Inspected bathroom faucet assembly with oil-rubbed bronze finish and dual handle controls, noting loose mounting hardware. Examined water heater supply lines and shut-off valves, identifying aged piping with corrosion on copper sections and deteriorated insulation wrap. Tightened faucet mounting nuts and supply line connections at basin. Adjusted water heater temperature setting to restore proper hot water delivery. Verified all plumbing connections for leaks and confirmed improved hot water flow at fixtures throughout residence.
Responded to commercial property for reported main water line leak. Upon arrival, confirmed active leak on main water supply line. Excavated trench through pavement to expose damaged section of water main. Removed compromised piping and installed new water line using appropriate materials and fittings. Accessed interior mechanical room to locate and operate control valve for water isolation during repair. Tested all connections for proper pressure and verified no additional leaks present. Backfilled excavation and restored work area. System returned to full operational status with proper water flow and pressure restored to facility.
Performed sewer scope inspection for recently purchased home experiencing recurring drain clogs, gurgling sounds, and line stoppages. Customer's previous plumber had cleared the blockage but lacked camera equipment for proper line assessment. Conducted comprehensive video camera inspection of sewer line to identify underlying issues causing repeated backups and determine condition of drainage system.
Responded to customer complaint of gurgling noises from ground-level sink drain. Upon inspection, identified issue with P-trap assembly and drainage system beneath the fixture. Cleared blockage from the white PVC trap configuration, ensuring proper water flow and eliminating air pocket that was causing the gurgling sound.
