404-585-8990
770-PLUMBER
Rating
Reviews
Name: Kyle Trotman
Customers say: The reviews reflect an overwhelmingly positive sentiment toward the plumbing service. Customers consistently praise the technicians for their professionalism, knowledge, and efficiency in handling various plumbing issues. The overall tone is decidedly positive, with recurring themes of excellent customer service, prompt response times, and thorough explanations of problems and solutions. Clients frequently mention how technicians are courteous, helpful, and skilled at resolving issues quickly, particularly in emergency situations. Many reviews highlight the company's reliability during stressful water-related emergencies and appreciate the technicians' ability to provide clear communication throughout the service process. The quality of work is consistently described as excellent, with customers expressing confidence in recommending the service to others and indicating they would use the company again for future plumbing needs.
Called at 4:30. Up and running by 6:00. Called two other services first. Still waiting for a call back!
Kyle did a great job to fix our leaked shower drain and replaced the pipe!! Our house was old so it took him more work and time (though a bit extra charge) to get it repaired. He did an excellent job and explained and answered many of our questions. I will recommend him to everyone who needs a plumber!
Response from True Plumbing:
Thank you so much for the excellent review! We are at your service anytime!
Already did this. Kyle was great! A+ See previous response (from last night)
Response from True Plumbing:
Oops, sorry for the repeat request! We appreciate you taking the time to share your experience with us, and we hope we can be of service in the future!
Kyle was great. A+ Explained the steps needed to fix my plumbing issues along with the prices. Made sure I understood and agreed.
Response from True Plumbing:
Thank you so much for the review! We are delighted to hear that Kyle gave you a thorough explanation and helped you feel comfortable with the repair process. At your service anytime!
Always professional and detail oriented. Very trustworthy!!
Response from True Plumbing:
We love to hear that! Thank you Lara for your trust and your excellent review. We appreciate you!
Good price
Response from True Plumbing:
Thanks for the 5-star review! We appreciate your trust and are here for you anytime.
Response from True Plumbing:
Thanks so much for taking the time to share your experience! We’re at your service anytime!
Kyle is wonderful. I recommend him completely.
Response from True Plumbing:
We love to hear it! Thanks for your recommendation!
Response from True Plumbing:
Thank you so much for the five star review!
My overall experience as a first time customer was great. Kyle was efficient and took the time to answer all my questions. The job was completed satisfactorily. I would recommend this company to my family/friends!
Response from True Plumbing:
Thank you for taking the time to share your experience! We’re so glad your first visit with True Plumbing was a great one, and that Kyle provided efficient, thoughtful service. We appreciate your trust and recommendation and are always here when you need us!
Kyle was excellent. He talked us through everything.
Response from True Plumbing:
Thank you so much for the 5-star review! We appreciate it!
Responded to emergency plumbing call for shower that would not shut off, requiring customer to turn off main water supply to home. Upon arrival, inspected three-handle shower valve assembly with chrome fixtures mounted on bathtub wall, including hot and cold water controls and diverter valve. Documented existing conditions showing aged fixtures with water staining and mineral deposits around escutcheons, indicating potential valve stem or cartridge failure allowing continuous water flow. Photographed valve configuration and tub spout assembly to assess repair requirements for restoring proper shut-off function and preventing water waste.
Responded to customer report of leak under kitchen sink. Upon inspection, identified deteriorated drain connections with visible staining and discoloration on PVC piping and fittings. Tested water pressure at main supply line, which registered approximately 80 PSI within normal operating range. Tightened loose drain connections at P-trap assembly and inspected all visible plumbing components for additional leaks or damage. Verified repair by running water through system and confirmed no active leaking present at completion of service.
Responded to service call for toilet hissing noise and dripping exterior hose spigot. Inspected toilet tank and identified faulty fill valve assembly causing continuous water flow and audible hissing. Removed tank lid to assess internal components, noting discolored water and mineral buildup on flush valve and fill valve mechanisms. Replaced defective fill valve with new unit, adjusted water level, and tested flush cycle to ensure proper operation and eliminate noise. Proceeded to exterior hose spigot where customer reported persistent dripping. Disassembled spigot, replaced worn rubber gaskets and washers, reassembled unit, and verified leak was eliminated with full water pressure test.
Responded to report of leak in ceiling. Upon inspection, located source in attic space where plumbing system components were installed. Examined water expansion tank mounted between wooden joists and associated piping connections. Identified leak originating from valve assembly and pipe fittings below expansion tank. Inspected pressure gauge on system which indicated proper pressure readings near zero. Checked all threaded brass connections and mounting points for signs of water intrusion. Tightened loose fittings and verified all connections were secure. Monitored system for additional leaks and confirmed repair was successful with no further water discharge detected.
Responded to clogged dishwasher drain issue and accessed crawl space to inspect drainage system. Located and serviced the dishwasher drain connection at the brass valve assembly beneath the floor structure, clearing the obstruction from the drainage line. Verified proper water flow through the system and confirmed all connections were secure and functioning correctly.
Responded to report of water intrusion in wall assembly. Upon inspection, identified significant separation at wall-to-ceiling joint with evidence of moisture penetration and debris accumulation in gap. Documented existing conditions with photographic evidence showing compromised joint integrity and surface markings requiring further assessment for proper remediation and sealing.
Responded to service call for leaking bathroom faucet. Upon inspection, identified excessive water pressure as contributing factor to premature faucet seal failure. Installed pressure regulator with gauge on main water supply line to protect plumbing fixtures throughout property. Set system pressure to optimal range between 60-80 psi to prevent future leaks and extend fixture lifespan. Verified proper operation and confirmed leak resolution.
Completed installation of customer-supplied toilet fixture. Removed existing toilet, prepared flange and mounting surface, and installed new unit with proper sealing and secure mounting. Tested for leaks and verified proper flush operation upon completion.
Responded to customer complaint of horn noise occurring when toilet was flushed. Inspected toilet fill valve, water supply line, and pressure regulator system. Documented existing plumbing configuration including braided flexible supply line connection, wall-mounted shut-off valve, and pressure gauge readings on water system. Verified proper installation of supply components and assessed system pressure levels to identify potential source of noise issue.
Successfully converted kitchen plumbing configuration from double sink to single sink setup by reinstalling garbage disposal unit and faucet, capping off one PVC line, and reconfiguring drain piping with new P-trap assembly to accommodate the single basin layout. All connections were secured and tested for proper drainage and functionality.
Responded to high water bill complaint and performed diagnostic investigation. Excavated water service line and discovered corroded copper piping with brass fittings showing significant deterioration and patina buildup. Located active leak in underground plumbing assembly where copper pipe connects to PVC supply line through brass valve connections. Standing water and saturated soil conditions in trench confirmed continuous water loss from compromised fitting. Verified system pressure at 80-90 PSI using calibrated pressure gauge, which exceeded normal operating parameters and likely contributed to joint failure at weakened connection points. Exposed and assessed full plumbing assembly including shutoff valve and transition fittings between copper and PVC sections. Documented conditions with photographs showing extent of corrosion, water accumulation, and component degradation requiring replacement to resolve excessive water consumption issue.
Responded to drainage issue affecting laundry room sink and kitchen sink when washing machine discharged or garbage disposal was operated. Diagnosed interconnected drain line obstruction isolated to branch piping between fixtures rather than main sewer line. Utilized drain cleaning equipment to clear blockage in affected branch lines. Tested system by running water through all connected fixtures to verify proper drainage flow restored. Confirmed no active backup present and all drains functioning normally upon completion.
Conducted follow-up inspection regarding hot and cold water mixing issue following recent spring check valve replacement. Assessed water heater connections and documented current plumbing configuration with detailed photographs. Evaluated two exterior hose bibs for replacement needs and confirmed elevated water pressure conditions requiring attention.
# Job Completion Summary Relocated exterior hose spigot and water supply line as specified in approved quote. Addressed washing machine drainage issue where wastewater was backing up into laundry room sink following recent appliance installation. # Work Performed Successfully repositioned the outdoor hose bib and associated copper supply piping. The brass valve with blue handle wheel was remounted against the brick masonry exterior wall, ensuring proper clearance and secure attachment. Supply line routing was modified to accommodate the new spigot location while maintaining code-compliant installation standards. Investigated and resolved the laundry drainage backup issue. Accessed plumbing infrastructure through crawl space to inspect drain lines, venting, and connection points. The backup condition was traced to inadequate drainage capacity or improper venting following the new washing machine installation. Cleared obstruction and verified proper water flow from washing machine di
# Leaky Toilet Repair Responded to service call for toilet supply leak originating from tank. Upon inspection, identified severely corroded metal fill valve supply tube and deteriorated tank components with extensive mineral buildup and rust throughout the system. Replaced corroded supply tube, installed new fill valve assembly, and tested system for proper operation and leak elimination.
Installed water heater with drain pan per service request. Inspected pressure gauge showing approximately 20-30 PSI, confirmed proper operation with flame visible through sight glass. Repaired leaking toilet in first bedroom by replacing broken flange.
Located and repaired a previously capped pipe in a crawlspace area, which required accessing the structural section where utilities pass through wooden joists. Inspected the surrounding dual Rheem water heater installation to ensure proper connections and verify no additional leakage issues in the plumbing system.
Inspected water damage in garage ceiling showing bubbling paint and deterioration at wall-ceiling junction. Identified high water pressure of approximately 120-130 psi on pressure gauge as likely source of leak. Documented conditions with photographs for future reference.
Located and repaired a water leak in the plumbing behind customer's dishwasher. Accessed the affected area through crawl space, replaced damaged copper pipe section and fittings, and verified system integrity with pressure test after repair. Water service successfully restored to property with no further leakage detected.
Completed installation of under-sink mixing valve with special order 1/2-inch part as requested. Installed pressure regulator with gauge indicating system pressure at approximately 60 PSI. Connected new valve to existing PVC P-trap drain system and secured water supply lines with proper mounting brackets.
Performed inspection of 10-year-old water heater located in crawlspace behind HVAC unit. System is currently operational but aging. Assessed existing pressure gauge readings and examined copper plumbing connections. Provided customer with replacement options including tankless water heater alternatives.
Diagnosed non-filling toilet tank issue by inspecting internal components, which showed mineral deposits and wear along the waterline. Replaced aged flush valve assembly and flapper valve, then verified proper water supply connection via the braided metal supply line. Toilet now fills and flushes properly with no leaks detected.
Responded to service call for first floor toilet with multiple issues including clogging, overflow, and instability. Cleared blockage from drain line using auger and restored proper drainage function. Tightened loose toilet base bolts and installed new wax ring to eliminate wobble and prevent future leakage.
Completed estimate for installation of a water supply line to accommodate two shampoo bowls. Inspection revealed high water pressure (110-120 psi) at the existing water heater location, which will require pressure regulation for the new installation. Documented existing copper plumbing configuration to plan appropriate tie-in points for the new waterline.
Responded to service call for dual plumbing issues. Repaired leak at garbage disposal mounting collar where unit connects to sink basin, ensuring proper sealing. Located and addressed secondary leak in basement plumbing beneath tub, resolving water intrusion problem.
