404-585-8990
770-PLUMBER
Rating
Reviews
Name: Kyle Trotman
My overall experience as a first time customer was great. Kyle was efficient and took the time to answer all my questions. The job was completed satisfactorily. I would recommend this company to my family/friends!
Response from True Plumbing:
Thank you for taking the time to share your experience! We’re so glad your first visit with True Plumbing was a great one, and that Kyle provided efficient, thoughtful service. We appreciate your trust and recommendation and are always here when you need us!
Kyle was excellent. He talked us through everything.
Response from True Plumbing:
Thank you so much for the 5-star review! We appreciate it!
Response from True Plumbing:
Thank you so much for the five star review! At your service anytime!
He responded very quickly and I had hot water available right away. Thank you.
Response from True Plumbing:
We know being without hot water is an emergency! Glad we could help you out. At your service anytime!
Kyle T was courteous, efficient and provided a quality installation
Response from True Plumbing:
Thank you so much for the wonderful review! We’re so glad Kyle gave you such great service. We’re here for you anytime.
Started with a new PRV and new Expansion tank add a new Water heater and add a house Recirculation system… Kyle was on the money. Talked options, technique, issues and money. Well received. But most importantly Kyle listened to me and respected my perspective, was very professional and polite. But I have experienced such with the other True Plumbing experts and techs that serviced my needs. And to boot are very competitive.
Response from True Plumbing:
Thank you for taking the time to share your experience! We’re so glad to hear Kyle walked you through the options clearly and delivered professional, respectful service. It means a lot that you’ve had consistently positive experiences with our team—that’s exactly what our Worry-Free Guarantee is all about. We appreciate your trust and are here for you anytime!
Response from True Plumbing:
Thank you so much for the five star review!
Great service, responded in timely manner to my call, same day service with early arrival. Very courteous capable serviceman. This was a minor irrigation repair. Unfortunately not equipped with standard irrigation line repair parts. Hence very expensive fix.
Kyle came out on time and helped remove all the kitchen plumbing to allow for my company, Renew Medic, to install a kitchen sink cabinet. Did a great job.
Response from True Plumbing:
Thank you for taking the time to share your experience! We’re glad to hear that Kyle gave you an excellent experience and lived up to our Worry-Free Guarantee. At your service anytime!
Kyle from True Plumbing was top-notch in every way!!
Response from True Plumbing:
We are so happy to hear it! We will pass on your kind words to Kyle. We’re at your service anytime!
Always a pleasure to do business with Kyle at True Plumbing!
Response from True Plumbing:
Thanks for taking the time to leave a review! We appreciate the opportunity to serve you and are here for you anytime!
Great service.....Kyle did a great job on my needed repairs. All are working well now!!
Response from True Plumbing:
Thanks for the 5-star review! We are at your service anytime.
Called for back up in property. Arrived at property and sewage is standing in shower. Inspected drain lines beneath property. A belly can be seen at PVC to cast-iron transitioning point in crawlspace. Vacuumed out shower to pull toilet and run camera. Performed camera inspection and attempted to clear blockage multiple times with camera. Cleared blockage with camera and performed camera inspection thereafter. A belly can be seen inside of sewer line at the same PVC to cast-iron transitioning point located in crawlspace. Located main sewer line exiting property. Upon inspection, three collapsed sections of terracotta main sewer line have been identified and located. Main sewer line is installed underneath driveway. Please refer to attached estimates for main sewer line. Flange for toilet is damaged on right side. Replaced toilet flange and reset toilet. Toilet has been set with new bolts, supply line, and wax ring. Tested toilet multiple times and system is working properly. Note
Customer called for buzzing noise at power vent water heater. Arrived at property to inspect. Current thermal expansion tank is working properly and static psi is at 60 to residence. Ran hot water through tub until burner assembly and power vent activated. Power vent is making a humming noise. Advised customer that dust or debris could be in motor. Due to age of heater it is not recommended to remove power vent to inspect. HVAC unit in garage is also making a humming noise when running. Recommended to have HVAC technician inspect unit’s age and recommendations. Please give True Plumbing a call for any and all of your plumbing needs. Please find attached a complementary coupon. Thank you! https://trueplumbingatl.com/coupon/100-off-water-heater-replacement/
Customer called for drain smells at property in both mens and women’s bathrooms. Inspected floor drains and recommended staffing to pour more water down each. Toilet in men’s room is not secured. Recommended to pull and reset toilet to inspect flange and wax seal. Removed toilet and flange is damaged. Cut out and removed flange to replace.new flange has been installed and secured. New wax ring has been installed. Toilet has been flushed extensively and system is working properly.
Customer called for estimate on gas line install for commercial property. Arrived at property to inspect. Customer stated commercial property is divided into separate sections. Sections of property do not have heating inside and customer would like HVAC unit installed. Recommended to customer to call HVAC company for estimate on size of unit(s) needed to heat commercial space. Once estimate and units have been given by HVAC company True Plumbing will revisit to inspect gas and gas lines to property. Note: If gas meter is not adequately sized for new HVAC unit city services will need to be contacted to change or upgrade meter before install of new gas lines. Note: Informed customer of gas smell near meter and recommended to contact Atlanta Gas Light.
Customer called for kitchen sink clog. Arrived at property to inspect. Kitchen sink is backing up when faucet is ran for extended period of time. Recommended drain cleaning service after inspecting piping in crawlspace. Most of drain piping has been updated. Ran mini flex shaft and cleared kitchen drain blockage. Preformed fill test in sink and system is working properly. Static psi is 58 to residence. Supported thermal expansion tank with band iron as a courtesy. Please refer to estimate to replace current water heater.
Customer called for error code 12 on Rheem tankless heater. Arrived at property to diagnose. Tankless unit has previously been flushed. Tankless unit is not holding flame during ignition. Inspected flame rod of both tankless units and cleaned. Reinstalled flame rods and restored gas and electrical back to tankless units. Small gas leak can be seen on yellow flex hose to second tankless unit. Tightened fitting as a courtesy. Ran hot water continuously for 10 minutes and heater is working properly.
Customer called for multiple items at property. Customer stated that front hose spigot has come disconnected. Scope of work is to replace outdoor hose spigot. New hose spigot has been connected inside of property. Restored water and system is working properly. Insulated 1/2” copper line inside of property. Inspected upstairs toilet and faucet for customer. Toilet is leaking from tank-to-bowl bolts. Upstairs faucet is leaking water when used. Cartridges have been noted and replacment parts will be sourced. Please refer to attached estimates for recommended repairs. Static psi is 60.
Arrived at property for further inspection of main sewer line. Please refer to attached estimates for main sewer line. Updated estimate has been provided for double wye connection.
Customer calls for clog in property. Arrived at property to diagnose. Customer stated that upstairs bathroom tub had sewage coming up from it. Flushed toilet multiple times and toilet can be seen gurgling. This is an indication of a partial clog. Removed toilet to perform camera inspection. Cleared blockage with camera and performed camera inspection. Please refer to attachments for full camera inspection video. Reset toilet and tested. Toilets has been reset with new wax seal and supply line. Static psi is 60. Preformed pressure drop test and psi dropped to 45. Current regulator is working properly. System is working properly.
Customer called for multiple items at property. That’s more stated kitchen sink is not working properly. Checked pressure to residence and static psi is at 100. Recommended to replace regulator before working on faucet due to high-pressure. Furnished and installed new pressure regulator valve. Pressure has been set to 65 psi upon installation. Turned on hot side valve for kitchen sink and tested. Installed new tub spout for guest bathroom upstairs. Checked diverter and bathtub and shower are working properly. Please refer to attached estimates for full shower valve replacement and replacement of thermal expansion tank.
Customer called to replace angle stop for hot side of kitchen sink. Customer stated angle stop valve has a slight drip and would like it replaced. Arrived at property to diagnose. Units at residence do not have individual shut off valves for property. Located shut off valve for building unit. Informed customer to reschedule when next building shutdown is. Estimate will be given if true plumbing needs to shut down water to building to change valve. Note for office: card reader could not connect for payment
Called customer to dispatch. Customer would like to reschedule for a morning arrival window.
Customer called for leak in front yard. Arrived at property and customer stated that leak is near foundation of residence. Water is currently off to property. Inspected main service line where it entry property to measure location. Customer approved continuing excavation of area to uncover main water service. Uncovered water service line entering through foundation. Split can be seen on PVC section through foundation. Replaced PVC with new section of PEX-A. Installed new piping through foundation and connected to existing copper. Restored water to property. Static pressure is at 90 psi. Used hydraulic cement on interior and exterior to seal and secure new piping. Backfilled dirt in excited area. System is working properly. Note: Please refer to attached estimates to replace current pressure regulator valve. Thank you for using True Plumbing!
Customer called for leak in front yard. Arrived at property to diagnose. Customer currently has water off to property at meter to property. Customer stated main water service has been repaired within the last two years. Used probing rod in area of yard where water can be seen pooling. Located area to excavate to uncover main service line. Uncovered three-quarter inch main service line. Shark bite connection has failed underground. Replace section of three-quarter inch piping with PEX. Restored water to property and checked pressure. Static pressure to property is 80 psi. Replaced three-quarter inch pressure regulator valve (PRV). Set pressure to 65 psi upon installation. Backfilled excavated area. System is working properly. Thank you for using True Plumbing. We look forward to being your plumbers of choice!
Customer called for kitchen sink clog. Arrived at property to diagnose. Kitchen sink drain is disconnected and backup can be seen in 2” piping. Inspected piping below kitchen area. Checked pressure to property and static pressure is 60 psi. Used flex shaft to clear kitchen line blockage. Flex shaft has been ran throughly through kitchen line. Used supply line to test drainage before rework of kitchen sink drain. Connected new piping for kitchen sink drain. Performed fill test and system is working properly. Replaced faucet supply line for customer underneath kitchen sink and underneath bar sink. Restored water to fixtures amd system is working properly.
Customer called for upstairs pressure assisted toilet not working properly. Arrived at property to diagnose. Toilet does not have a strong flush. Static pressure to property is 85psi. Current pressure regulator valve (PRV) will need replaced. Siphon jet for toilet looks to not be flushing with force. Cleared and cleaned siphon jet and checked toilet. Toilet is working properly after cleaning siphon jet. Please refer to attached estimate to replace current regulator. If you were satisfied with today’s service please leave us a review on Google! Thank you.
Customer called for main water service leak. Arrived at property to diagnose. Main water service has been damaged during excavation of area. Made new copper connections from city valve. A mechanical connection has been used to connect new section of piping to current copper. Main water service is believe to be 5/8” OD copper. New connection is holding has water has been restored to property. Tested system for leaks using pressure gauge. System remained at 61psi over a timespan of 20minutes. No leaks can be detected on main service line. 5/8” OD fitting will be ordered and True Plumbing office will contact customer for scheduling.
Arrived at property to inspect leak. Customer stated that leak can be seen in crawlspace. Inspected crawlspace and say heavy amounts of discoloration on wood located beneath dishwasher. Dishwasher is draining into kitchen sink drain. Preformed fill test in kitchen sink with 5gallon bucket to simulate dishwasher cycle. No leaks on kitchen drain line. Inspected underneath dishwasher. Wood underneath dishwasher is wet. Recommended to customer to replace dishwasher and to have remediation team inspect wood. Static psi to property is 51. Note: Tankless heater is due for flush in 2 months. Please refer to attached estimate to flush.
Customer called for water heater making rattling noise every so often. Arrived at property to diagnose. Ran fixtures for a Ran fixtures for an extended period of time and noise was able to be re-created. Noise is coming from current recirculation pump. Please refer to attached estimates to replace recirculation pump. Current temperature of water heater is set to 130°F. Heater does not have a thermal expansion tank installed. Installed new 2.1 gallon thermal expansion tank. Expansion tank has been pressurized to 45 psi. Restored water to heater and system is working properly. Static psi to property is 40. Preformed pressure drop test of lavatory faucet and pressure dropped to 35psi. Current pressure regulator valve is working properly. Water heater is from 2019.
Customer called for leak underneath kitchen sink. Arrived at property to inspect. Customer currently has gray poly waterlines. Static pressure to residence is 79 psi. Due to age and pressure it is recommended to replace current pressure regulator valve (PRV). Shut down water to property. Installed new double union, three-quarter inch pressure regulator valve. Installed new angle stop and replaced section of gray pol underneath kitchen sink. Restored water to property and set pressure at 55 psi due to gray poly. Please refer to attached estimates to replace burner assembly on current heater. Attempted to relight heater for customer. Current water heater is not producing an ignition spark. Called customer support for AO Smith. Customer profile for heater has been created. Note: Water heater is not in warranty and replacment parts will have to be ordered. Please refer to attached estimate for True Plumbing to order and install replacement part.
Customer called for dishwasher not working properly. Arrived at property to diagnose. Drain hose for dishwasher is installed correctly and kitchen drain is working. Preformed fill test in kitchen sink to confirm. Static psi to property is 68psi. Preformed pressure drop test with lavatory sink and psi dropped to 47. PRV is not regulating pressure properly. Replaced pressure regulator and main shut off to property. Restored water to property and pressure has been set to 65psi. Customer also called for kitchen sink that is dripping. Removed failed hot side cartridge to inspect. Current cartridge will need replaced. Bottom of cartridge is disintegrating upon removal. Reinstalled cartridge and turned hot side angle stop off for kitchen sink. Please refer to attached estimate to replace cartridge or replace faucet. Office Note: Customer is not on site for payment collection. Email has been sent.
Customer called for two toilets leaking at property. Arrived at property to diagnose. Pulled both toilets to reset. Both toilet flanges are holding water, indicating a partial blockage. Preformed inspection with camera. Camera was able to clear partial blockage. Reason for blockage is double wye connection. Located connection to be in men’s bathroom, under vanity/wall. Please refer to estimate to replace fitting. Advised customer to use more water when flushing toilets in women’s bathroom. Reset toilets with new wax ring and supply lines. Tested toilets before caulking. System is working properly. Static pressure to property is 96psi. Please refer to attached estimate to replace regulator valve. Note: Estimate for double wye replacement will be sent once excavation team provides estimate for concrete removal.
Customer called for leak at water meter. Arrived at property to diagnose. Water is pooling just in front of customers meter. Customer gave approval to excavate area to expose main service line. Exposed 1 inch black poly main service line. Sharkbite connection is leaking from three-quarter inch copper transition point. Cut out section of piping and replaced Sharkbite connection with mechanical connection. Restored water to property and checked meter. Meter is not spinning and system is working properly. Water pressure to residence is 30 psi. Attached estimate to replace water heater. Note: Previous plumber has set pressure to 30 psi to avoid brakes or leaks on existing gray poly inside residence.
Customer called for smell of gas in basement of property. Arrived at property to diagnose. Upon arrival, customer stated gas can be smelled at two different locations. Used combustion gas detector to isolate areas. Combustion gas detector should multiple readings of gas. Use leak solution to determine where leaks are. Gas leak can be seen on street 90 connection and a separate on three-quarter inch gas valve. Scope of work is to replace gas valve and to re-tighten fitting. Performed scope of work and tightened all necessary fittings that have been replaced or worked on. Restored gas to property. Performed combustion gas test again and no readings of gas can be detected. Used leak solution on gas lines and no leaks are present. Relit pilot light for heater. Water heater is from 2016. Static psi to property is 45. Thermal expansion tank is full on heater. Replaced expansion tank. System work properly.
Customer called for leak in property. Customer stated that water is coming out from underneath kitchen sink. Arrived at property to diagnose. Gurgling can be heard from standpipe for washing machine after fill test has been performed in kitchen sink. This is an indication of a partial clog. Attempted to run flex shaft through 3 inch drain in crawlspace. Flex shaft is getting stuck at a point about 30 feet in line. Used camera to inspect. Line has a major grease blockage due to poor slope. Please refer to attached estimates to replace kitchen drain line and improve slope to avoid clogs in future. Psi to property is 58. Recommended to customer to not use washing machine until repairs have been made. Please refer to attached contact for any assistance with water in crawlspace. David White - Reliable Restoration 678-492-9860
