404-585-8990
770-PLUMBER
Rating
Reviews
Name: Gabriel Tarbutton
Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting strong customer satisfaction and trust in the plumbing service. Customers consistently express appreciation for the professionalism, expertise, and communication skills demonstrated by the technicians. A dominant theme throughout is the thorough explanation of issues and repair processes, with reviewers frequently noting how well problems were communicated in understandable terms. The prompt and efficient service stands out as a major strength, with multiple mentions of same-day appointments and quick response times that exceeded expectations. Customers repeatedly highlight the personable and friendly nature of the service providers, creating a sense of trust and comfort during what can often be stressful situations. The quality of workmanship receives consistent praise, with reviewers noting successful problem resolution, attention to detail, and going above and beyond standard expectations. Long-term loyalty is evident, with several customers mentioning years of positive experiences and intentions to use the service again for future needs. The fair pricing and accommodating nature of the company further contribute to the highly favorable impression. Overall, the reviews paint a picture of a reliable, customer-focused plumbing service that consistently delivers excellent results while maintaining strong interpersonal relationships with clients.
I needed him to do work on a gas leak and he was very efficient and effective! I really appreciate it Gabriel for all the work he did!
Gabriel was very polite, efficient and quick.
Gabriel’s work is solid and reliable. I trust True Plumbing to do a great job and to quickly correct any service issues.
Great crew, real pros!
On time, very professional.
Very professional, articulate and well presented. I strongly recommend Gabriel and True Plumbing. Went over everything with me and left my work area clean afterwards - a big plus. I will definitely use True Plumbing in the future.
Gabriel was terrific. He came on a holiday weekend and diagnosed the plumbing problem. We were able to schedule the repair right away and he and his helper took care of the problem in one day. It was tricky in our crawl space but they were able to replace all that of the pipes that needed replacing!
Fixed a problem that 2 other plumbing companies could not clear. Gabriel, you have found your calling. Thank you sir...
Gabriel did a great job!
Gabriel - very polite, explained options well, on time good service
Gabriel was wonderful! He was very nice and friendly. He was knowledgeable, finished in a timely manner and cleaned up before leaving. He is certainly a great representative of your company!
Gabriel is fantastic! He did such a good job removing pvc pipe from my slab to prepare for a freestanding tub, floor mount tub filler and rerouting shower lines!
Response from True Plumbing:
Thank you, Melissa! We are delighted to hear that Gabriel took such good care of you and will be sure to pass your kind words onto him. Thank you for your trust, and we hope you enjoy your new tub!
Responded to leak report at gate #7799 near water heater. Upon inspection, identified active leak at copper piping connection point adjacent to Grundfos circulation pump in hydronic heating system. The leak was located at a corroded pipe joint showing significant oxidation and mineral buildup, consistent with age-related deterioration of the copper fitting. Shut down circulation pump, drained affected section of piping, removed compromised fitting, cleaned and prepared pipe ends, and installed new copper coupling using proper soldering techniques. Pressure tested the repaired joint to verify seal integrity, restored system operation, and confirmed no additional leaks present. Inspected surrounding plumbing connections at water heater, expansion tank, and Taco flow control device for any signs of moisture or pending failures. All other components and connections found to be secure and functioning properly at time of service completion.
Performed sewer scope inspection through crawlspace cleanout accessing ABS piping system. Camera inspection confirmed presence of cast iron piping with visible root intrusions as previously noted by another inspection company. Based on findings, provided options for both hydro-jetting service to address root intrusions and full sewer line replacement, with jetting recommended as viable solution for extended system functionality.
Removed existing bidet attachment and installed new customer-supplied bidet unit on toilet fixture. Connected braided metal supply hose to water supply line, mounted control panel with dual chrome dials and adjustment buttons on left side of toilet, and verified all plumbing connections were secure and leak-free.
Responded to customer concern regarding toilet running intermittently after previous service. Inspected Kohler toilet, water supply line, and fill valve assembly. Documented current installation with supply line properly connected and toilet operating normally at time of inspection.
Responded to service call for leaking 40-gallon gas water heater installed in 2017. Upon inspection, confirmed active leak at bottom of tank indicating internal tank failure. Documented existing dual water heater installation with overhead expansion tank and copper supply lines. Photographed equipment condition and surrounding mechanical systems to provide estimate for water heater replacement.
Responded to report of water leak visible through ceiling. Upon arrival, conducted thorough inspection of bathroom directly above affected area. Examined all plumbing fixtures including toilet, bathtub faucet assembly, and visible supply lines. Inspected floor-to-toilet seal, water supply connections, and tub drain assembly for signs of active leakage or moisture. Documented bathroom condition with photographs showing toilet installation, tub fixtures with chrome cross-handle faucets, subway tile surround, and wood-look tile flooring. No active leak observed during inspection period. Recommended monitoring for recurrence and further investigation if leak reappears.
# Bathroom Sink Leak and Mold Remediation Responded to report of leaking bathroom sink with visible black mold contamination. Upon inspection, discovered extensive water damage behind wall cavity with significant mold growth on drywall and wooden framing members. Performed emergency water shutoff and assessed extent of damage. Removed compromised drywall section to expose affected area, revealing severely corroded copper and brass plumbing connections with visible green oxidation and deteriorated threaded fittings. Identified cast iron drain component showing advanced corrosion as primary source of chronic water intrusion. Documented mold contamination covering wall surfaces and wooden studs, with dark staining indicating prolonged moisture exposure. Utilized appropriate respiratory protection equipment during assessment and initial remediation work. Exposed deteriorated insulation material displaying discoloration from water saturation. Removed damaged plumbing fixtures and corro
Completed water service line repair through hand excavation methods following 811 utility locate protocols. Excavated trench to expose damaged water service components, removed failed sections, and installed new PVC pipe assembly with proper fittings and connectors. Replaced corrugated flexible conduit and backfilled excavation area with compacted soil to restore grade.
Completed comprehensive plumbing inspection in response to elevated water consumption concerns and water pressure verification request. Conducted thorough examination of all accessible plumbing fixtures, supply lines, and drainage systems throughout the property. Inspected exposed copper supply piping, brass manifold distribution system, and shut-off valves in wall cavity for signs of leaks, corrosion, or moisture accumulation. Verified all connections at brass fittings and checked integrity of PVC drainage lines. Examined basement mechanical room including water heater, expansion tank, circulation pump, and associated copper piping network for any evidence of water loss or system malfunction. Tested static and dynamic water pressure at multiple fixtures to ensure adequate pressure levels throughout the home. Inspected all toilet fill valves and flapper assemblies for continuous running or phantom flushing that could contribute to excessive water usage. Checked all visible supply line
Responded to customer concerns regarding gurgling sounds in basement toilet and tub. Performed inspection of plumbing fixtures and drain lines as preventative maintenance while city was conducting work in the area. No active backup was present at time of service, and all fixtures were found to be in proper working condition.
Rerouted HVAC condensation drain line to discharge outside the building to resolve chronic moisture accumulation on basement floor. Previous drain configuration was causing water to pool around equipment base, resulting in floor staining, rust formation on metal components, and persistent dampness in the utility area. Installed new drainage routing to eliminate interior water discharge and prevent further corrosion damage.
Responded to clogged toilet with backup occurring in laundry room on opposite side of ranch-style home. Accessed crawl space and inspected drainage system, identifying blockage in main drain line. Cleared obstruction in horizontal PVC drain pipe running beneath floor joists, verified proper slope using level, and confirmed drainage flow was restored to both toilet and laundry room fixtures.
Completed installation and configuration of Navien tankless water heater system. Installed black PEX supply lines through wall cavity with proper insulation and framing support. Mounted and wired digital Navien control panel, programmed unit to maintain 125°F output temperature. Secured all plumbing connections with brass fittings and shut-off valves, routed electrical wiring in compliance with code requirements. System tested and verified operational.
Inspected and evaluated sump pump system in basement, confirming proper operation of quiet check valve assembly and PVC discharge piping. Assessed toilet in main bathroom for tank leak requiring replacement and evaluated second toilet for resealing requirements. Documented bathtub faucet with active slow leak for repair recommendations and photographed all affected fixtures and equipment for service records.
Installed water filtration system in mechanical room with integration into existing plumbing infrastructure. Completed installation included proper mounting, connection to water supply lines, and verification of system operation alongside existing water heater and HVAC components.
Responded to customer complaint regarding persistently high water bill due to suspected leak. Inspected plumbing system and located the source in the crawl space area where the main water pressure regulator assembly was installed among the structural joists. Upon examination, identified the pressure reducing valve and associated galvanized pipe connections showing signs of age, corrosion, and potential failure points. The weathered condition of the metal fittings and visible surface deterioration indicated compromised integrity that could result in water seepage and increased consumption. Documented the pressure regulator assembly and surrounding plumbing components for reference. Additionally surveyed the exterior water service infrastructure, noting utility markings on the sidewalk indicating previous water line work or investigations in the area. Confirmed the main water supply line routing from the street to the residence, with fire hydrant location documented for future reference.
Responded to customer report of possible leak on exterior bathroom wall and sewage odor beneath bathroom. Conducted thorough inspection of crawlspace area below bathroom, examining all visible plumbing lines, drain pipes, and vent connections. Inspected galvanized water supply lines, flexible ductwork, and surrounding structural components for signs of moisture intrusion, water damage, or sewer gas escape. Checked pressure gauge readings on water heater system to verify proper operating pressures. No active water leaks detected in crawlspace inspection area; however, sewage odor reported by customer indicates potential issue with drain trap seal, vent stack obstruction, or compromised sewer line connection requiring further diagnostic evaluation.
Responded to bathroom drain clog and backup issue. Upon inspection, identified severely corroded copper drain piping as the source of the blockage. Removed and replaced deteriorated copper pipe sections showing extensive oxidation, verdigris buildup, and scale formation that had restricted water flow. Extracted multiple corroded pipe fittings and connectors that exhibited heavy pitting and structural compromise. Restored proper drainage function to the affected bathroom fixture.
Responded to gas odor complaint in the vicinity of pool heater equipment. Upon arrival, conducted thorough visual inspection of gas piping system and surrounding area. Investigation revealed compromised conditions in crawl space beneath structure, including exposed gas line penetration through foundation with deteriorated sealing materials and moisture intrusion evidenced by organic growth on structural members. Documented vertical gas supply line with shutoff valve assembly mounted on concrete foundation wall showing significant structural cracking and moisture damage. Identified potential gas leak points at pipe penetrations and connection joints. Captured photographic documentation of existing conditions for safety records and repair planning. Recommended immediate follow-up with certified gas line pressure testing and proper sealing of foundation penetrations to eliminate odor source and ensure code compliance.
Responded to service call for gas line capping in preparation for deck demolition. Successfully located and secured the gas supply line running beneath the existing deck structure, ensuring safe disconnection and proper capping to prevent gas leakage. Verified all connections were properly sealed and tested for integrity before customer's scheduled deck removal work.
Responded to customer report of low water pressure at residential property. Upon arrival, performed diagnostic pressure testing of the plumbing system using calibrated pressure gauge with brass fittings. Measured system pressure at main supply line, which registered near zero PSI on the gauge scale, confirming significant pressure loss. Utilized adjustable wrench to access and test pressure points at valve connections to isolate the issue. Testing revealed inadequate water pressure entering the system, indicating potential supply line restriction or pressure regulator failure. Documented system readings and component conditions with photographic evidence for service records. Customer required completion before scheduled departure time, which was accommodated within the service window.
Performed follow-up inspection on recently installed gas heater connected to new gas line. Diagnosed issue with excessive gas flow to unit and identified potential regulator malfunction requiring further evaluation or replacement.
Responded to reported leaks at kitchen sink garbage disposal and bathroom sink P-trap. Inspected garbage disposal unit and mounting assembly, checking for loose connections, worn gaskets, and drain line integrity. Examined corrugated drain hose and clamp connections on disposal unit. Assessed bathroom sink P-trap for cracks, loose slip nuts, and proper seal integrity. Documented conditions with photographs for service records.
Responded to service call for loose bathroom sink faucet reported by customer. Upon arrival, inspected kitchen sink area and identified bridge-style faucet with decorative detailing and cross handles mounted on countertop behind undermount basin. Tightened mounting hardware and secured faucet assembly to ensure proper stability and function. Verified all connections were secure and tested water flow through both hot and cold handles to confirm repair was successful.
Conducted on-site assessment for whole home water filtration system installation. Evaluated existing plumbing infrastructure in basement area, including main copper water supply line with current shutoff valve configuration. Documented installation location requirements, measuring available clearance around vertical supply pipe and junction points where filtration system would integrate with existing plumbing. Assessed structural considerations including exposed framing, insulation placement, and proximity to HVAC ductwork that may affect installation routing. Photographed current plumbing setup showing main water line, shutoff valves, and branch connections to determine optimal tie-in points for filtration equipment. Reviewed available space for system placement and identified necessary modifications to accommodate whole home filtration unit. Prepared comprehensive estimate based on site conditions, existing pipe materials, and required connections to integrate filtration system into
