404-585-8990
770-PLUMBER
Rating
Reviews
Name: Gabriel Tarbutton
This is the third time we have called on True Plumbing and once again they sent a clean cut, well mannered, articulate and knowledgeable representative. He was relatively quick and left the area clean. On another note I think they could easily start a dating service as the young men they hire seem to be of exceptional quality.
Response from True Plumbing:
Candy, thanks so much for your awesome and helpful review! Honestly, we know it can be nerve wracking to have a stranger in your home to fix a plumbing problem, so we always want to hire techs who are professional, polite and put the customers at ease. We’re happy to hear you’ve had consistently great experiences with our guys! We’re here for you anytime!
Gabriel was great!! Friendly, knowledgeable and professional!!
Response from True Plumbing:
We’re happy to hear it! Gabriel will love hearing your kind words too. At your service anytime!
Worked within confined area. Team worked efficiently to have hot water available within a couple of hours.🙂
Response from True Plumbing:
When you don’t have hot water, you need it back fast! We’re so glad we could help and hope we can serve you again in the future.
Gabriel is always so professional and explains everything.
Response from True Plumbing:
That’s always our goal. Gabriel will be delighted to hear it. Thanks for the 5-star review and please give us a call if we can be of service in the future!
Appreciated the communication we had with the technician!
Response from True Plumbing:
Communication is a huge part of our Worry-Free Guarantee! We appreciate your trust and the opportunity to serve you.
True plumbing is my go-to for a few reasons, but the most important is their intuitive and speedy customer service! Proactive communication, thorough and honest work…things that are becoming rare air today!
Response from True Plumbing:
Thank you for taking the time to share your experience! It means so much to hear that our customer service and communication have stood out to you. That’s exactly what we work hard to deliver every day. We truly appreciate your trust and are always here when you need us!
Excellent experience with True Plumbing! They are prompt. Courteous. Skilled and willing to put in the extra effort. They are not cheap but you get real value for the money spent. I would definitely recommend to family and friends.
Response from True Plumbing:
Thank you for taking the time to share your experience! We’re so glad our team’s prompt, courteous service and extra effort stood out. Providing real value and work you can trust is always our goal. We truly appreciate your recommendation and are always here when you need us!
Gabriel called prior to coming , was here within the stated window. Good explainer and no over selling. Once again he made reasonable suggestions for a couple of issues. Fast service and wonderful front office service also.
Response from True Plumbing:
Thank you so much for the positive review! We always strive to give homeowners the information they need to make good decisions for their homes with no upselling! We are glad you had such a great experience with Gabriel. At your service anytime!
Gabriel and the entire True Plumbing team took amazing care of us. We are so very happy with the results and would definitely recommend! Thanks for all of your hard work!
Response from True Plumbing:
Thank you Robert for the 5-star review! We’re so glad Gabriel and the team took great care of you and went above and beyond to make sure everything turned out just right. We truly appreciate your trust and recommendation. At your service anytime!
Gabriel did a great job. He kept trying different ways of clearing the clog until he finally found one (or multiple) that worked.
Response from True Plumbing:
Thank you for the 5-star review! We are so glad Gabriel took care of that clog for you. Where there’s a will, there’s a way! We appreciate your trust and are here for you anytime!
Our experience with true plumbing was great. The technician arrived when he said he would exactly on time. He was very diligent to find the issue and explained exactly what was wrong and answered all our questions. Very, very satisfied with our experience thank you!
Response from True Plumbing:
Thank you for sharing your experience! We’re so glad our team arrived on time, tracked down the issue diligently, and gave you clear explanations every step of the way. Turning a stressful situation into an easy resolution is always our goal. Always here when you need us!
True Plumbing did a great job! I was able to make a nonemergency appointment with a live person over the weekend with Morgan. Gabriel showed up on time & fixed the leak pronto! Thank you!
This is my first time working with TRUE, and I’ve been thoroughly impressed so far. They’ve been professional, fair with pricing, and very prompt in their communication and scheduling. As an HOA Manager, I work with many vendors, and it’s refreshing to find a company that brings both quality service and excellent customer care. Although the job is still in progress, their attention to detail and responsiveness have already set them apart. Based on my experience so far, I feel confident recommending TRUE and look forward to working with them on future plumbing needs.
Response from True Plumbing:
Thank you for taking the time to share your experience! We’re so glad you’ve been impressed with our professionalism, communication, and attention to detail so far. Even while the job is still in progress, it means a lot to know you already feel confident recommending us. We truly appreciate the trust and look forward to continuing to deliver on our Worry-Free Guarantee. At your service anytime!
Gabriel was great very informative! He gave us 4 possible solutions that”ll fix our plumbing issue!
Response from True Plumbing:
Thanks for taking the time to share a review about your experience with Gabriel! We’re glad he kept you well informed and provided you with multiple solutions. We’re at your service anytime!
Gabriel is awesome. Good energy. Never gets stressed. And most of all does great work!
Response from True Plumbing:
We love to hear it! Thank you so much for taking the time to write us a review. We appreciate your trust and are at your service anytime!
Arrived at the residence to investigate a reported plumbing leak through the kitchen ceiling, which occurred while housekeepers were running the upstairs bathtub above the affected area. Cut a 2x3-inch access hole in the drywall ceiling directly under the bathtub to visually inspect the tub waste, overflow, and drain assembly for signs of leakage or failure. The restoration company had already removed a larger section of drywall ceiling prior to and during testing procedures to aid in the diagnostic process. Filled and drained the bathtub multiple times and operated all upstairs bathroom fixtures, observing no active leaks, drips, or moisture from any plumbing components during extensive testing. The restoration company's additional drywall removal also revealed no ongoing water intrusion from plumbing sources. No plumbing defect, failure, or leak source was identified in the system, with all fixtures performing normally under load. Water staining patterns suggest possible surface w
Arrived at the residence and proceeded with option one, pulling the toilet to access the main sewer line for drain cleaning, but the blockage could not be cleared from this entry point. An exterior cleanout was located and used for a backward cleaning attempt with a sewer machine, which also failed to fully clear the line, followed by a complimentary high-pressure jetter service run three times with only minimal success. Camera inspection after these efforts revealed a corroded section of pipe restricting further advancement, strongly indicating a break or collapse in the cast iron sewer line, consistent with the failure of multiple cleaning methods from two access points. The repeated inability to clear the blockage despite aggressive cleaning from both interior and exterior points confirms a structural failure likely in the cast iron piping exiting the home. Replacement is recommended from the point where the cast iron exits the home, through the problematic area, and up to the exis
Arrived on site to investigate a non-functioning garbage disposal at the downstairs bar sink. Upon inspection, observed significant internal rust buildup inside the disposal chamber, consistent with age-related corrosion that can cause the internal components to seize and stop operating properly. Checked the unit data plate and confirmed the garbage disposal was manufactured in 2011, making replacement the most practical option due to its age and condition. Presented replacement options and the customer elected to have the garbage disposal replaced while reusing the existing mounting hardware and sink connection components, which were in serviceable condition. The disposal was replaced accordingly, and the reuse of hardware was reflected in a discounted price as requested by the customer. After installation, the new unit and connections were tested and confirmed to be operating properly with no leaks. During the visit, the customer also reported that cold water at the kitchen faucet
Whole-home water filtration discharge system installed with automatic discharge and self-cleaning filters, tied into existing ABS drain via P-trap and air gap. Customer reports intermittent basement floor water near fixture, uncertain if backing up. Technician observed tissue/debris at new trap connection. Removed cleanout plug and performed complimentary camera inspection. Camera revealed 50 feet of standing water in ABS line, indicating partial drainage but restriction preventing full flow. Camera blocked at 50 feet; line requires cleaning before full assessment of defects (belly, offset, roots, collapse) vs. simple clog. Findings: Whole-home water filtration discharge tied to ABS drain shows 50 feet standing water on camera with tissue/debris at trap; partial drainage but restriction blocks full flow—cleaning needed prior to full pipe assessment. High-speed flex shaft cleaning of ABS line to clear obstructions and restore flow, followed by full camera inspection from cleanout to do
Arrived on site to investigate reported water pooling on the master bathroom floor near the vanity following prior faucet and drain work. Customer reported three weeks of intermittent water on the floor and initially suspected the toilet or shower before identifying a constant drip from inside the vanity cabinet. Performed a visual inspection and monitored the fixtures; after approximately 20 minutes, observed an active leak at the hot-side supply connection to the faucet. Tightened the hot supply line at the faucet, then re-pressurized and monitored the connection for an additional 20 minutes with no further leakage observed. Filled the sink and tested all drain connections, confirming proper drainage and no leaks at the drain assembly. Customer expressed concern about existing water damage and possible bacterial growth at the base of the vanity cabinet. Current conditions show minor damage, but all affected surfaces are dry and there is no active moisture present at this time. A fol
Findings: Whole-home water filtration discharge tied to ABS drain shows 50 feet standing water on camera with tissue/debris at trap; partial drainage but restriction blocks full flow—cleaning needed prior to full pipe assessment. Includes all Option 1 work plus backwater valve installed between P-trap and ABS drain to prevent sewer backup overflow into basement, with air admittance valve (AAV) between P-trap and backwater valve for proper venting and trap seal maintenance. Provides cleaning, inspection, and future-proofing against main line backups.
Arrived at location to investigate issue with toilet not flushing properly. Made contact with customer regarding the flushing issues. When I tested the toilet, I found that it was flushing properly. I flushed the toilet multiple times to verify proper function of the flushing mechanism and drain work. After flushing the toilet multiple times, I noticed a minor leak dripping from the base of the toilet against the wall. Scope of Work: This repair includes turning off the water supply to the toilet and disconnecting the Sloan valve servicing the toilet. We will dismount the porcelain fixture from the wall and replace the gasket between the porcelain and the drain pipe in the wall. After completing the gasket replacement, we will reinstall the toilet and apply fresh caulking around the base as per code requirement. Finally, we will reconnect the existing Sloan valve and test everything for leaks and proper functionality.
Arrived to investigate reports of a kitchen faucet leaking onto the countertop and into the cabinet below. Found the pull-out hand sprayer loose, causing water to spray back through the faucet body and down into the cabinet. Tightened and secured the hand sprayer assembly, inspected the remainder of the faucet for any additional issues, restored water, and test-ran the faucet with no leaks observed and proper operation confirmed. Customer also reported unusual noises from the existing garbage disposal, approximately 15 years old and a base model; unit was operating but intermittently very loud and appeared near the end of its service life, so replacement was recommended. Customer approved an upgrade, and a new InSinkErator Pro 750 garbage disposal was installed in place of the old unit, providing an in-home manufacturer warranty. During installation, a clog was found in the drain piping; the P-trap was removed, the clog was cleared, the P-trap was reassembled and reinstalled, and prope
Scope: Perform a flex shaft drain cleaning service from the cleanout located in the basement ceiling, where the piping is currently exposed. This service was performed last year around September. We recommend proceeding with this preemptively for efficiency and lower cost. It is likely that the drain piping can be cleared with this method. After performing first pass, I was not able to push the flexshaft all the way down. I performed a second pass through the second cleanout in the basement ceiling.
Option one is to repair the leaking main water line near the water heater by removing and re-piping the existing assembly. The leak is coming from a SharkBite fitting located above the pressure reducing valve (PRV). The available pipe length and fitting configuration do not allow for a simple cut-and-repair, so the entire assembly, including the two 90-degree elbows, must be removed and rebuilt. The PRV was tested and is functioning properly and will be reused. The expansion tank was also tested and is functioning properly. A shutoff valve under the left sink in the upstairs master bathroom was found to be seeping slightly at the stem and was corrected by tightening the packing nut; the homeowner is advised to monitor this valve to ensure it does not begin leaking again. Push-to-connect fittings like SharkBite can develop leaks if the pipe is not cut clean, not fully inserted to proper depth, or if the O-ring or pipe surface is damaged, which is one reason permanent press or soldered j
Called and spoke about drain repair
Arrived at the residence to investigate a persistent drip from the master shower. The fixture was identified as a Hansgrohe model equipped with a thermostatic cartridge. The customer provided the correct cartridge part number, which was forwarded to us for ordering. An estimate was given for the replacement, and the customer approved the work. The necessary parts will be ordered, and the repair will be scheduled for the week after Christmas when the customer returns. During the visit, I tested the home’s water pressure and recorded a static pressure of 70 psi. When testing for thermal expansion, the pressure rose to 95 psi, confirming a failed expansion tank. The customer approved replacement of the expansion tank to be completed along with the thermostatic cartridge installation after the holidays.
This option proposes installing the ISPRING WF-150K and WSPARB systems near the water heater rather than at the main waterline. The filtration units will be positioned on the supply side of the water heater to ensure the entire home remains protected under filtered water service. The existing PVC main waterline will be cut and extended using one-inch PEX piping from the main shutoff location to the water heater area. The rerouted section will be supported along the ceiling joists and connected to the new filtration setup with proper fittings and supports. Both the sediment and carbon filters will be mounted near the water heater, connected in series, and furnished with a durable copper secondary bypass valve system for service convenience. The discharge lines for both units will be routed using three-quarter inch PEX piping to the ABS drain pipe located on the other side of the furnace. Both the sediment filter and the carbon filter will be tied into a newly installed P-trap assembly,
Arrived on site to investigate multiple leaking faucet issues. Found that the hose bib located in the dog room (near the front of the building) was leaking continuously, and the commercial-style kitchen faucet in the break room was also dripping. Recommended replacing the hose bib with a new quarter-turn ball valve and repairing the internal components of the kitchen faucet. The customer approved the recommended work. Removed and repaired the kitchen faucet cartridges, replaced all associated gaskets, and reinstalled the components. Tested the faucet for proper operation and confirmed there were no leaks. Removed the existing hose bib in the dog room and installed a new quarter-turn style hose bib. Turned on the water supply and verified proper function with no leaks detected.
Arrived at residence to investigate error code from tankless water heater that we installed Monday. Error code was 110 which indicated blocked exhaust. I suspected that when we pushed the venting pipe through the sleeve of the existing exhaust that we pushed it too far and blocked the opening. I cut the piping and confirmed my suspicions. I cut the pipe and lowered it 3” to address the issue. Tested for max flow and no error codes returned.
Arrived at residence to investigate reported issues with the master bathroom toilet. Upon inspection, I observed that the water level in the tank was slowly decreasing, indicating a leak. I shut off the water supply to prevent further water loss. I recommended a partial toilet rebuild, which includes replacement of the fill valve, flapper, and supply line. While on-site, I also tested the whole-home water pressure and expansion tank. The expansion tank was functioning properly, and the pressure was within a healthy range. During my inspection, I noticed that the water heater’s gas control valve was subject to a manufacturer recall that had not yet been addressed. The part was still under warranty. The customer opted to proceed with both the gas control valve replacement and the partial toilet rebuild. I performed the partial toilet rebuild and confirmed that a defect in the old flapper was the cause of the leak. I also replaced the gas control valve, which I was able to secure fro
Arrived to investigate potential issues with water heater when arriving on site I found it was a six year-old 40 gallon A.O. Smith water heater, which was throwing an error code. Performed a reset on the gas control valve and tested for functionality to find that it seemed to be functioning properly manufacturer recommended replacement of the gas control valve, but customer opted to keep it as is in hopes that it works long-term. I also noticed the expansion tank was improperly supported, and had failed. Replaced expansion tank and supported it properly. Tested for leaks.
Called and spoke about job
Initial Investigation The customer requested exposure of the waterline to obtain additional information regarding the water service issue. Our team exposed the waterline to perform a repair and reconnect the tenant’s waterline with the connection point after the water meter. Upon locating the waterline, the customer informed us that the city had previously come to the property to expose and assess the location of a leak and perform a repair. During this city investigation, a 3-foot section of black polyethylene pipe was removed from underground and has not been reinstalled. When the city turned on the water during their investigation, significant flooding occurred from underground. This flooding indicates that during the excavation and pipe exposure process, the city inadvertently damaged the tenant’s waterline and left it disconnected. Previous Plumbing Company Assessment: A previous plumbing company was called to assess the situation following the city’s work. Their findings and
Called and sold job for earliest availability
Arrived on site to investigate a shower backup and water seepage around the base of the toilet in the adjacent bathroom. Removed the toilet for inspection and ran a camera through the drain line, locating a blockage approximately 70 feet down. Inspected the crawlspace and located the clean-out access. Used a Flexshaft through the clean-out to clear the obstruction due to the distance of the clog. Performed three passes through the line until it was fully cleared. Verified proper drainage and flow. Reinstalled the toilet using an extra-thick wax ring and sealed around the base with new caulking.
This price is an attempt to lower the cost of the tankless by shifting the scope of work/tankless model installed. After calling supplier, we found that the lower capacity NPE210A2 is actually more expensive than the higher capacity NPE240A2 unit. We also checked the price on the NPE180A2, and found this price was also higher than our cost on the NPE240A2. This option includes removal of the existing water heater and installation of a new Navien NPE-240A2 tankless water heater with a built-in recirculation pump. The system will be drained, and the new unit will be mounted securely on the wall. Installation includes a service valve kit, properly connected at the bottom of the heater, along with condensate piping routed through the exterior wall and sealed. Up to 2-inch PVC vent piping will be installed to the exterior, sized appropriately for the tankless system. All water lines will be reworked and connected to the new unit, including installation of a properly sized thermal expansio
Arrived to investigate issues with shower after we performed a rebuild a few months ago. When I removed the diverter, I found that the brass seat was not fully inserted and had fallen out. I removed it and reinstalled it with the proper connection and tested everything for functionality.
FINDINGS: Upon arrival at the residence, I conducted a thorough investigation of the water heater that was installed last year due to reports of potential leaking. My inspection revealed that the water heater is heating properly with no operational issues and no leaks were detected at the base of the water heater unit. However, I did notice moisture present on the hot water line extending down into the slab. The customer reported recently discovering water underneath floors that were installed last year. I conducted a pressure test by turning the system off and back on, which revealed audible repressurization indicating active water flow under the slab. The customer also noted that the floors have been noticeably warm recently. Based on these findings, I have determined there is a hot water slab leak located underneath the kitchen floor.
Arrived to provide further diagnostic on the leaks through the ceiling. I looked both flanges which the restoration company had removed to dry everything and found that there were leaks from under both toilets. I did look and the flanges and found they were in good condition. Customer also mentioned that the sewer had been backing up recently from both master bath toilet, and the hallway bath toilet, which as the toilets that are leaking. The toilet wax rings started leaking due to excess pressure from the sewer backup.
