404-585-8990
770-PLUMBER
Rating
Reviews
Name: Max Ososkalo
Did not rush the job and was very knowledgeable. I did not feel like someone was over-selling
Response from True Plumbing:
We appreciate the wonderful review! Thank you and happy New Year!
Max and Grayden did a great job freeing up our slow kitchen drain and replacing our disposal. They came out to the house within a hour of our call. The job was larger than originally thought but they persevered and did a great job freeing up our drain. They spent more than 3 hours fixing our plumbing issues. Very professional, very capable.
Response from True Plumbing:
Thank you so much for the outstanding review! We hope everything is flowing smoothly for you now. At your service anytime!
Response from True Plumbing:
Thank you Kim! Max is the best! At your service anytime.
Response from True Plumbing:
Happy we could help! Thank you for the great review!
They are amazing and professional! I will definitely call them in the future!
Response from True Plumbing:
Thanks for the awesome review! That’s exactly what we strive for with every job. At your service anytime!
Excellent
Response from True Plumbing:
Thank you so much for the five star review!
Outstanding! Max arrived when scheduled, did a thorough assessment and presented several options. He answered all of our questions to our satisfaction. Additional necessary service already scheduled.
Response from True Plumbing:
We’re glad to hear it! The best compliment we can receive is knowing we have earned your trust for another job. Thank you so much, and we look forward to being of service in the future!
They installed a complete whole house water filter. They came when they said and did exactly as expected. I will definitely use them again!!
Response from True Plumbing:
We’re so happy to hear it, and we hope you are enjoying your new water filter! At your service anytime!
Max was efficient and found the source of the problem quickly. Excellent job.
Response from True Plumbing:
That’s awesome to hear! We love finding and repairing a mystery leak. We’re so glad Max came through for you and would love to help you out in the future!
Came very quickly and replaced a water heater for me. Water now is very hot. The men who came out were so polite. Definitely recommend this company.
Response from True Plumbing:
Thank you Arlene for taking the time to leave us a review! We appreciate your trust and hope you will enjoy hot showers for many years to come!
Response from True Plumbing:
Thank you Anna for the 5-star review! At your service anytime.
Max did an excellent job today and did everything he said he would do. The whole did and awesome job. Thank
Response from True Plumbing:
Thank you for sharing your experience with us! We appreciate your trust and are at your service anytime!
Max and Ryan were great. Came early for the appointment and even worked in the rain to complete the job. Would recommend.
Response from True Plumbing:
Thank you so much for the excellent review, Paul! We are always at your service, rain or shine!
Max and Hunter were great.
Response from True Plumbing:
Thank you for the 5-star review! We will pass on your great feedback to Max and Hunter.
Customer was experiencing a stoppage affecting multiple fixtures in home, technician pulled two toilets, one to replace wax ring, and the other for better access to clear stoppage, after clearing stoppage technician ran camera and found 12’ out the camera was hitting something hard. Technician saw remnants of roots indicating there is a larger root growing through pipe. Located where root intrusion is and wrote up quote to dig up and replace section of pipe as well as install a clean-out.
Customer was experiencing a running toilet in upstairs bathroom, technician rebuilt tank with new fill valve, flush seal (flapper), and supply line to correct issue. Recommend not to put chlorine or other chemicals in toilet tank as they degrade seals and gaskets quickly. Technician looked at shower in first floor bathroom to check out issues with hot water, attempted to adjust the scald guard to increase hot water but found it was almost maxed out already, sent quote to replace cartridge as next step but cannot guarantee this will solve the issue.
Customer was having concerns of high pressure, technician checked water pressure to home and found it was at a safe level at 60psi, tested thermal expansion tank and found no pressure spikes were occurring indicating functional Pressure Regulating Valve, and thermal expansion tank. Low flow at kitchen faucet is due to an issue inside the sprayer head which customer will replace. Tightened packing nuts on hose spigots.
Inspected customer supplied undersink water filter and dispenser, found that customer will need to have electrician install an outlet that isn’t controlled by a switch. True plumbing can drill a hole into countertop for dispenser, will sent a technician that is capable of drilling into countertop once approved. Dispatch fee will be credited towards approved quote price.
Quote to order rebuild parts for in-wall Toto toilet tank and cartridges for free stating tub fixture to correct dripping/running.
Emailed quote for sump pump.
Customer was experiencing water staining in ceiling below master bathroom, technician removed access panel and noted where stains were showing up, looking at master shower technician noted a large gap in shower valve trim that lines up with staining. Customer will apply silicone sealant to gap and watch to see if leaks have fully stopped.
Customer was experiencing stoppage affecting whole home, technician initially ran sewer machine from clean-out to get relief as basement fixtures were lower than clean-out. After getting relief gave options to jet or dig up and install clean-out where roots have grown in, ran jetter for a few hours as roots were a bigger issue than anticipated, removed about 5’ of roots, but was unable to remove the last bit as they were bigger than what jetter could cut through. Next step would be to either dig up and install clean-out or perform recurring jetting services with root killer in between. (Customer will need to pour root killer well before scheduled jetting).
Customer was experiencing leak and water damage in basement ceiling. Technician checked fixtures above and found one of the body sprayers in the master bathroom had failed and partially disconnected causing water to spray behind wall. Technician reconnected body spray head but recommends replacing boy spray heads, will look into tracking down replacements, taped off control to body spray jets until replacement parts are found or another long term solution is implemented.
Customer was experiencing a clog in toilet in first floor powder room, technician ran an auger and was able to clear the stoppage, tested the toilet multiple times including flushing toilet paper to ensure clog was completely cleared.
Customer had experienced a leak in exposed ceiling of basement after shower was run in hall bathroom on top floor. After running shower for a while and leak not returning, customer requested to have Sheetrock cut behind tub/shower valve. Technician cut Sheetrock and found a bit of a drip between trim plates but not enough to cause leak in basement ceiling. Technician caulked tub/shower trim with outdoor rated clear silicone. Tested other fixtures in home but could not recreate leak. Technician recommends keeping an eye out for leak and noting recent events surrounding leak if it occurs again.
Customer was experiencing leak between toilet and floor after recently having tank rebuilt, was recommended to have line snaked/scoped. Technician pulled toilet and saw no issues on the drain side, poured water to test and saw no back up occurring. Technician concluded likely wax seal had failed possibly due to rocking toilet. Reset toilet with new wax ring, supply line, toilet bolts and caps. Tested toilet multiple times to ensure no leaks or stoppages were occurring before caulking around the base.
Customer had rebuilt tank in master bathroom and had a leak with concern of a cracked tank. Technician inspected tank and found nut wasn’t fully tightened causing a leak. Tightened up all nuts and tested finding no other leaks were occurring. Recommend to keep chlorine tablets out of toilet tanks as they degrade the seals in tank.
Tenant was experiencing a stoppage at a toilet as well as a slow draining sink in hall bathroom. Tech was able to clear toilet with an auger, and was able to clear slow draining sink with small hand plunger. Tested both fixtures to ensure no further stoppages were occurring.
To winterize pool house, technician shut off water to building at main shutoff behind water heater, disconnected and drained water heater, disconnected supply lines at every fixture, and blew compressed air to blowout any remaining water in water lines. Filled every fixture trap with non-toxic antifreeze. Left all fixtures, stop valves, and hose spigots in the on position. Left quote to replace mixing valve at customers home, water pressure is at a safe level at 64psi.
Tenant is experiencing a smell of dirt on hot water, and has to turn heater to maximum to get enough hot water. Water heater is from 2012. Due to age and symptoms the issue is likely sediment buildup, technician left quotes to flush or replace water heaters, recommending replacement as flushing may not fully solve the issue and cause a leak on the tank of the water heater. True Plumbing policy states we cannot replace the anode rod on the water heater due to the age of the tank. Water pressure to home is at a safe level at 50psi.
Removed toilet in master bathroom and removed toilet in upstairs bathroom, reinstalled toilet from master bathroom in upstairs bathroom and installed new customer supplied one-piece skirted toilet in master bathroom. Also replaced stop valve in upstairs bathroom for toilet. Reinstated water to home and tested all installed components, flushed toilets multiple times before caulking around the base of each toilet.
Customer had experienced a clog in laundry machine that caused water to overflow. Customer was able to clear with a snake. Technician tested drain and looked at drain in crawlspace, due to length and age of cast iron it is not recommended to keep snaking if it is currently draining as snaking may damage the pipe. If issues persist technician recommends to have drain replaced with PVC and new washing machine box. Left quote to replace drain.
Customer was experiencing a clog affecting kitchen sink, technician ran flex shaft through drain until finally clearing stoppage fining grease and eggshells to be the biggest culprits. While working under kitchen sink the drain to disposal disintegrated, technician replaced disposal with new 3/4HP disposal. Reinstalled slipjoint drains and tested.
Customer was experiencing low flow in kitchen faucet and water leaks on floor/ceiling after showering. Technician fixed flow on kitchen faucet by straightening sprayer hose. Tested shower pan in master bathroom by stopping drain and filling with water from an external source, found water began to drip through ceiling indicating a failed shower pan.
Inspected kitchen drain stoppage and left quote to start drain cleaning. Checked water pressure to home as a safety check and found it was at a safe level at 60psi.
Inspected issue with running out of hot water quickly, found both heaters are firing and heating up properly despite age and corrosion. Tru recommends replacing water heaters due to age and corrosion. Was unable to install new customer supplied lavatory faucet due to missing part, can return with new quality replacement part from plumbing supply house to install faucet properly. Water pressure to home is at a safe level at 70psi.
Cunard water leaking from water heater, technician found the tank had ruptured and found water pressure to home had been over 95psi. Work performed as follows: Removed and haul away old water heater, provided and installed new 50 gallon gas water heater with new isolation valve and new 2.1 gallon thermal expansion tank which was mounted and secured per code requirements. Replaced Pressure Regulating Valve and no charge to correct water pressure. Reinstated water to home and purged as much air out of system as possible, tested all installed components and set new water pressure to home at 60psi, lit pilot light on water heater and set to approximately 120°F.
Customer was experiencing a leak near water meter, technician dug up area and found large tree roots growing over the pipe and a leak on copper connection immediately after meter box. Technician cut out section of pipe and reworked from the meter to PE piping in copper pipe, including new 1” meter nipple connection. Reinstated water to home and tested newly installed pipe/fittings before backfilling.
Technician performed visual inspection on all visible plumbing in the home, focusing on kitchen and bathrooms as requested by insurance. Found kitchen and one of the bathrooms have had their chrome p-traps eliminated an replaced with PVC slip-joint piping. Three bathrooms still have chrome p-traps with a bit of corrosion but no leaks, wrote up estimate on replacing traps and pop-up assemblies. Checked water pressure to home and water heater. Found pressure was spiking over 80psi even after running water, found water heater is from 2007 and has no thermal expansion tank. Wrote up quotes to replace water heater and replacing Pressure Regulating Valve to correct water pressure.
