404-585-8990
770-PLUMBER
Rating
Reviews
Name: Matt McCormick
Matthew was able to locate and repair a leak in my master bath. He and the young man who worked with him did an excellent job in finding the leak and fixing it. I am always very happy with True Plumbing.
Response from True Plumbing:
Thank you for taking the time to share your experience! We’re so glad Matthew and his assistant were able to take great care of you. It means a lot to hear you’ve consistently had positive experiences with our team. We truly appreciate your trust—always here when you need us!
Hard working, honest and thorough. He loves his profession and it is reflected in his work.
Response from True Plumbing:
That’s so true! Matthew is really dedicated to his craft and it shows in his efforts. We’re happy you were so pleased with his service and hope we can be of help in the future!
Matthew of True Plumbing arrived timely. He was very professional. He did a thorough investigation into a leak in my bathroom. He was very honest that he could not access the exact source of the leak and referred me to a restoration company to take a closer look. I have used True Plumbing for many years and am always very pleased with the service and the quality of the work.
Response from True Plumbing:
Thank you so much for the wonderful review, Judy! Honesty is one of the core promises we make to all our customers in our Worry-Free Guarantee. We are honored to have been your go to for many years and we hope to continue earning your business!
Response from True Plumbing:
Thanks so much for taking the time to share your experience! At your service anytime!
Matt and Ryan were terrific! They came out, immediately, and they resolved the problem in a neat and expidicious manner! Highly recommend ed!!!
Response from True Plumbing:
Thank you so much for the vote of confidence! It was a pleasure to help you out. We are at your service anytime!
Great guy. Straight forward and honest plumber. Highly recommended.
Response from True Plumbing:
Thanks so much for your trust and your positive review! We hope we can be of service in the future!
A couple of years ago we contacted True after reading positive reviews about them. After calling them for our latest issue It is nice to see that they have maintained their reputation. The servicemen that worked our job, Matt, Ryan and Mack for the second visit were polite, knowledgeable and quick. True was extremely efficient in resolving our issue. In spite of an unpleasurable problem True is a pleasure to work with.
Response from True Plumbing:
Thank you so much for taking the time to share this! We’re so glad you’ve had consistently positive experiences with us over the years. Plumbing issues are never fun, but it means a lot to know we could make the process as smooth and stress-free as possible. We truly appreciate your trust and are at your service anytime.
Prv and angle stop Furnish and installed new angle stop for powder room toilet, also replaced the fill valve at no charge. Furnish and installed new 3/4” pressure regulator valve in crawl space. While in crawl space, noticed the ice maker is discharging directly into the crawl space, with no drain for it to connect to. Once I research this unit I can provide an estimate to properly install. Restored water to the home, verified everything operating as it should.
Relit the water heater, made sure it stayed lit. Does not appear to have any additional issues. Water heater should reach full temperature in about an hour. Noticed the thermal expansion tank isn’t really supported, provided an estimate to rework. Water pressure okay at 60 psi.
Arrived at the property, and customers water heater is indicating there is no pilot light. I got the pilot light to turn on, and held the gas flow button for over a minute. The thermopile never turned on, thus not telling the gas control valve to take over. Once I removed pressure off the button, the pilot light goes out. This is an indication that the thermopile and gas control valve are not operating as they should. Water heater was manufactured in 2017. Due to the age of the unit, nearing the end of its life, we recommended replacing the water heater. Provided an estimate to do so. Have a wonderful new year!
Customer has an active leak on water service line. The cover on top of the water meter is broken off, tried using flash light to turn the meter on to read the numbers, but the numbers are not appearing. Recommended contacting the county to fix the meter. Provided options on repairs.
Customer has two disposals for the kitchen sink. The disposal on the right side is actively leaking when water is running. This disposal has rusted out and needs to be replaced. The way the drain is currently connected is improper. There is no proper vent for this kitchen drain line. Provided an estimate on repairs.
Provided estimate on installation of new lavatory faucet and shutoff valves, customer interested in having brush nickel shutoff valves.
Used mini plunger to clear lavatory drain, filled up sink multiple times made sure it’s draining good
Customer states powder room toilet would sometimes siphon out. No reports of bubbling or gurgling toilet. We pulled the toilet and inspected the drain line inside the home. No issues found. We then went outside to the exterior cleanout near the home. Inspected the sewer line all the way to the curb, we see some minor root intrusion growing, but not enough to cause a blockage. This is on the county side. Recommend returning a year from now to inspect the sewer line. If you notice bubbling or gurgling toilets, this is a major symptom that a stoppage is occuring. If the toilet siphoning continues, it could be a partially blocked vent pipe, or an issue with the toilet.
Customers upstairs toilet has a slight gurgle only when flushed. This type of gurgle I have found to be normal for a Kohler toilet. If fixtures start gurgling while other fixtures are turned on - this is symptom of a stoppage and call us immediately. Water heater is original to when the house was built along with the regulator valve. Provided an estimate on replacement.
Customer stated the sink near the coffee station was backing up under the cabinet. Customer had a different contractor come here prior to True Plumbing. The sink appeared to be draining okay, however, we noticed a bad smell still and can see debris inside the drain. Recommended using flex shaft machine to provide wall to wall drain cleaning of the drain pipe. We used the flex shaft and pulled out a lot of debri and grease build up. After machining it, ran a lot of water verifying it’s draining good. I then used green goblin chemical to provide enzymes to the drain system, this should help with the sewer gas smell. If problems should continue, please let us know and we can perform additional diagnostic work. Provided an estimate to install a proper hub drain on the pvc pipe, so the small individual drain lines don’t pop out.
Customers complaint is water not getting hot enough, and dirty/brown water on hot side of fixtures throughout the house. Water heater is 10 years old and past its life expectancy. Due to the age and symptoms that customer described, recommended replacement. Furnish and installed new 50 gallon gas water heater, including new thermal expansion tank with support strap. Furnish and installed new 3/4” pressure regulator valve. Restored water to the home and verified everything operating as it should.
Excavate up to 9’ deep, and replace up to 10’ of pipe. Install new 6” cleanout if necessary. Once we have the line cleared, we will inspect the remainder of the sewer line to make sure there’s no other issues. Not responsible for landscape repair or replacement or plants. Not responsible for irrigation repair.
Customer states they have a high water bill. Upon arrival, inspected meter and do not see any indication that there’s an active leak. Provided an estimate to do a proper pressure test to be absolutely sure there is no active leak. Customer stated the county said he needed a new water service line due to it being plastic pvc pipe. While pvc pipe as a pressurized water line is not ideal for a water service, per Georgia code, it is acceptable. I provided an estimate to repipe the first 5’ in front of the meter if the county won’t replace the meter.
Bled more air out of the hot water return line at the water heater after the pump. Should this problem continue, or next step would be to install a proper dedicated recirculation pump, as the current existing pump is not meant for a dedicated return line. After bleeding the air, confirmed hot water is arriving to right side of the home in a timely manner.
Replaced vacuum breaker in men’s restroom urinal. Flushed several times and verified no leak. If problems continue, next step would be to replace the valve
Customer stated they’re getting a sulfur type smell every so often. Customer currently doing a renovation and adding onto the home. This contractor actually covered our cleanout that we installed when we replaced the sewer line. Spent time uncovering the cleanout. After uncovering, we ran our camera backwards towards the house and inside the slab. Drain line is original cast iron pipe, but we do not see any breaks or broken pipe.
Installed new angle stop, with 5/8” outlet to service the right side dishwasher. Made connections and restored water, verified no leaks. Dishwasher is not currently operating, left the shutoff valve in the closed position. *no charge
Pulled toilet on main floor and used camera to clear soft tissue stoppage. After clearing, verified no other stoppages and the drain line is in good working order. Reset toilet and flushed several times.
Furnish and install two new water heaters. We will then rework the water lines so they are plumbed in parallel. This includes 4 new isolation valves. New thermal expansion tank. We will also be replacing the gas supply to both heaters as well. Customer has an existing recirculating pump, price does not include a new pump. 6 year warranty on new water heaters. Provided estimate on replacing whole house shutoff valve and regulator valve, as well as replacing some pressurized pvc pipe. Customer paid via check
Furnish and install new 3/4” shutoff valve in basement ceiling. Furnish and install new 1/4” ice maker shutoff valve at the same time. Tasks performed at a discounted price
Water heater is actively leaking. Due to both heaters the same age, replacement of both units is recommended. Work accepted, we will credit back the trip charge for todays visit. Return tomorrow to install new heaters.
Provided estimate on installation of new gas line for exterior grill and new water hose bibb.
Replace water service line from the meter to inside the crawl space. We will use horizontal drill to bore under the drive way and to the house. Install approximately 100’ of “ Uponor PEX pipe. Install new whole house shutoff valve in crawl space. —- Returned to complete proposed work. As we were digging near the house, we found the leak on an old galvanized water service line. Horizontal bored a new water service line from the meters to the house. Installed new 1” Uponor PEX water service line. Restored water and verified no more leaks. We also located the sewer line and noticed there was a large hole in the cast iron pipe. Cut out small section of cast iron, and installed new pvc cleanout. Cover and compacted soil upon completion. Return on Friday morning to replace additional shutoff valves. Customer paid via check
Customer states they were having symptoms of a main sewer line clog. Presented camera inspection as a first step. From cleanouts in crawl space, we inspected branch drain lines, and also inspected the main sewer line outside the home. We do not see any active stoppage at this time. Recommended avoiding using thick toilet paper or any flushable wipes. If happens again we will have to do additional diagnostic work. Customer paid check
Open clean outs for all floor drains and jet lines multiple times to clear out debris and flush thoroughly. — Returned to complete proposed work. We cut out the old cleanouts on the floor near floor drains. First used flex shaft machine to get the stoppage to drain. We then used the hydro jetter to thoroughly flush each cleanout drain before it exits the building. Inside the pipe is a lot of nuts/bolts, parts debri etc. We didn’t want to flush everything have it pile in one spot, as it could create more issues. We were able to get the stoppage clear and drain flowing, however, due to the age and condition we cannot warranty the stoppage for more than 2 weeks. If problems continue we can provide a price to cut the floor and replace the pipes. Replaced two cleanout caps Customer paid via check
