770-758-6237
770-PLUMBER
Rating
Reviews
Name: Matt McCormick
A couple of years ago we contacted True after reading positive reviews about them. After calling them for our latest issue It is nice to see that they have maintained their reputation. The servicemen that worked our job, Matt, Ryan and Mack for the second visit were polite, knowledgeable and quick. True was extremely efficient in resolving our issue. In spite of an unpleasurable problem True is a pleasure to work with.
Response from True Plumbing:
Thank you so much for taking the time to share this! We’re so glad you’ve had consistently positive experiences with us over the years. Plumbing issues are never fun, but it means a lot to know we could make the process as smooth and stress-free as possible. We truly appreciate your trust and are at your service anytime.
Checked water heater and water pressure, everything looks okay. Inspected sewer line with camera and we don’t see any major root growth. The cast iron in slab does have some build up that we recommend hydro jetting. Provided estimate on installing laundry sink and jetting.
Outside the home - use excavator to dig up the sewer line from the house to the septic tank, Large bush will have to be removed (not responsible for disposal) Replace cast iron pipe from the house to the septic tank. Once we have it excavated we will then determine if a septic company will need to come out to pump/service the tank. Replace cast iron pipe with PVC pipe and install a cleanout. Cover and compact soil upon completion. Additional charge would apply to replace the pipe through the wall and into crawl space. Price includes work performed on 9/18 —— Returned to complete proposed work. We safely excavated the inlet to the septic tank, uncovering the cast iron pipe and inlet to septic tank. After uncovering, we found the cast iron pipe was broken in two different spots, and the inlet was completely clogged. After removing the broken pipe, and clearing the clog, we then installed a new pvc pipe on the existing cast iron pipe, and installed new pvc pipe into the septic tank. We t
Free estimate - Spent time using the camera to locate and map out the existing drain system within the slab of the home. Provided an estimate on replacing the drain line in the slab of the basement.
Customer had a leak under the primary bathroom lavatory sink- sink on the right side. Upon arrival, customer already had taken apart supply lines and water turned off at shutoff valves. Customer purchased shutoff valves. Work completed as follows. Turned off water to the home. Cut out existing shutoff valves. Installed customer supplied shutoff valves, and extended the copper pipes so the shutoff valves are slightly higher. I then furnish and installed new supply lines. Restored water, and tested. Ran water for 10 minutes, making sure no leaks, True Plumbing does not warranty parts supplied by customer, made sure customer was aware.
Installed new water service line from the meter to the inside of the garage. Broke concrete floor in garage where customer specified he would like the new line to be. Horiztonal drilled new water line from the meter, under the house into the garage. Reconnected irrigation system with a new shutoff valve. Inside garage, reworked water lines. Installed new 3/4” pressure regulator valve and new whole house shutoff valve. Repoured concrete on garage floor. Restored water to the home. Pressurized the main service line, and meter indicating no leaks. Pressurized the irrigation system and the meter indicated no leaks. Turned the irrigation system valve off at customers request. Cover and compacted soil. Set pressure to 65 psi
Revised estimate with additional cost and details for specific concrete repair.
Customer tree company will return on Monday at 8 am to cut the tree stump with us on site, we will then turn water off to complex and make necessary repairs. —- 9/15/2025 Returned and met the tree company at 8 am. Tree company carefully used the stump grinder to slowly remove the stump. They uncovered a valve box inside the stump and this is where the leak was predominately coming from. Once they couldn’t cut more of the stump due to how intrusive it would be with the additional underground utilities, we turned the water off to the entire community from the vault near the street. Spent extensive amount of time carefully cutting out large roots, and exposing both the water service for house #3000 and house #2090. We did not make a repair to house #2090 as it was not showing any indication of a leak. House #3000 had the major leak. We uncovered more pvc pipe and found an irrigation connection as well. Installed new main shutoff valve for house #2090, installed new T, and shutoff valve
Return Tuesday to complete water service
Replace stand alone tub drain tail piece only. Reinstall tub drain and verify no more leaks. Additional charges would apply if we have to rework the drain in ceiling below/cut additional drywall. —- Returned to complete proposed work. Installed new Oatey free standing tub drain kit, includes some wood work to secure the flange. Set the tub, and installed new shutoff valves. Ran water through the tub, filled tub up multiple times verifying no more leaks. I then fully caulked around the bathtub,and recommended waiting 24 hours for the caulk to fully cure before using. Checked water pressure to the home at 100 psi. Anything 80 psi is considered too high, Thermal expansion tank also failed. Furnish and installed new 3/4” pressure regulator valve. Furnish and installed new thermal expansion tank at no additional cost. Customer paid via check
Furnish and install new Zoeller m267 sewer ejector pump in existing outside basin. Install new ball/valve. Install new lid cover for pump. Install new vent discharge for sump basin and have it discharge outside of the fence. Cover and compact soil in surrounding area. Notified customer that pump is not warrantied if flushable wipes or feminine products clog the pump.
Active water service leak in parking spot for unit 1011. Provided estimate to make necessary repairs, Recommended returning on Monday to make repairs so the leak doesn’t progress. Emailed estimate.
Customer has water near the water heater. I wiped away, and used shop vac to remove any water or moisture near the water heater. I then opened up the access panel at the bottom of the water heater and visually inspected under the water heater. Everything under the water heater is dry and no signs of water or moisture. Ran hot water and got the water heater to turn on. Visually observed condensate draining into the mop sink near by, which tells me there is no condensate clog. We suspect with the mop sink being so close to the water heater, that water is splashing outside of the basin, near the heater. Checked water pressure. Water pressure is fluctuating between 70 psi and 120 psi. This is an indication that the regulator valve has failed. Due to the high water pressure, this can damage the water heater and cause leaks to occur. Provided an estimate to replace the regulator valve which is in a very difficult access. Charged diagnostic price for todays visit.
Provided estimate on repairing water service line, attached estimates to do so. Drive way for restaurant would have to be closed off to do so. Please let us know if you have any additional questions. Dispatch fee is waived if work is approved.
Customers wet spot in the backyard near detached home - it’s actually sewage water leaking out of a sewer basin. This basin is holding a pump that has failed. The pump system was not installed up to code. It was completely buried with no access, and did not have a vent line. We will return tomorrow to install a new pump and bring everything up to code. No charge for todays visit.
Provided ball park estimate to customer. To install new water service and sewer service line for new detached dwelling. This estimate is a ball park figure. We can provide a more firm price once plans have been presented. Free estimate
Kitchen drain tail piece became disconnected. Installed new basket strainer and new tail piece. Did this work at a reduced price due to good customer relationship. Have a wonderful day!
Break slab inside exterior closet. Access water line. Make repair to polybutylene pipe and connect to existing PEX pipe above ground. Cover up and repour cement. We will also replace the thermal expansion tank and provide a support bracket. No warrant to repairs made on polybutylene pipe. Checked water pressure at 60 psi.
Toilet in basement had not been flushed, Flushed toilet 10+ times and didn’t show signs of a stoppage. Kitchen sink was stopped up due to a minor trap clog under the sink. Disassembled the ptrap, cleaned debri. Ran water for a long period of time. No further issues. Inspected the sewer with camera to verify no active stoppage. Sewer line is open and no indication of a stoppage.
Customer has a leak on a hot water line, going into the slab (inside storage closet) We will return tomorrow to make repairs.
Customer had different plumber try and disassemble the drain for bathtub. I do see some debri blocking the drain. Turned water on to the tub to see how it is draining, and after running it, it was leaking onto kitchen ceiling below. Our recommendation would be to have reliable restoration cut the ceiling in kitchen so we can access the drain pipes, And possibly pull up the standalone bathtub. We will then return to install new drain for bathtub, and reinstall/test for proper operation.
Minor drain replacement.
- Use excavator and horizontal drill to dig and replace existing sewer service with 4” and 6” PVC. Install two way cleanout in front of porch and a 6” cleanout near the street. Expect a large hole in the front yard. Another hole will be right in front of bushes in front of porch to install 4” cleanout. Use camera to inspect city sewer line beyond the 6” cleanout. Also inspect line after service to ensure proper slope. * if drilling is not successful, we will be able to dig under the porch and core drill through the foundation to run a new pipe. This would also be for the same cost. We do not expect to have to interfere with any tree roots or access boards on the deck. Horizontal drill new water service line from the meter to inside of home in crawl space. Install new shutoff valve, regulator valve, and whole house filter with bypass. We will install filters to be accessible as possible. Model is WGB 21B-KS two stage whole house water filter. Customer responsible for landscaping after w
Customers existing 40 gallon gas water heater was 10 years old and leaking. Work completed as follows - Water already shutdown to the home upon arrival. Cut out old water heater. And all fittings. Furnish and install 50 gallon gas water heater Includes new shutoff valve and thermal expansion tank. Replace relief drain line as well. Restored water to home, bled air out of the tank. Checked water pressure at 70 psi. Regulator valve is also 10 years old, recommended replacing and provided an estimate to do so.
Performed sewer inspection for real estate transaction. We first inspected from the 6” cleanout near the side walk. Do not see any issues. We then pulled the toilet inside the house near front door. Inspected main building and sewer drain line. Do not see any issues with the pvc pipe.
Replaced water line from meter to inside home via directional drilling, will involve digging up water meter and next to home, will run one solid line of 1” PEX-a from meter to inside home, will connect irrigation near meter, inside will have new main shutoff valve and Pressure Regulating Valve. New water service line will be warrantied for as long as customer owns the home
